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Four Points by Sheraton Medan

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Traveler (374)
Room & Suite (105)
Dining (50)
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Overview
  • Excellent33%
  • Very good45%
  • Average13%
  • Poor5%
  • Terrible4%
Travelers talk about
“grand serela”(28 reviews)
“grand elite”(6 reviews)
“business room”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (365)
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223 results
Traveler rating
98
74
24
14
13
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LanguageEnglish
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98
74
24
14
13
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All reviewsgrand serelagrand elitebusiness roomswimming poolnice hotelvisit medanmedan fairblue bird taxigreat hotel to stayluxury hoteljunior suitetraffic jamwelcome drinkhotel staffcomfortable bedcheck in processfront office staff
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1 - 5 of 223 reviews
Reviewed 4 weeks ago

The staff in the restaurant were terrific, in particular the executive chef Sandy and one of the waitresses Natalia. He was very interested in getting feedback about how to improve the restaurant. A very admirable trait but (un)fortunately, I wasn't able to find much to...More

Thank frederickschneid2017
Response from Ita T, Digital Marketing at Four Points by Sheraton MedanResponded 4 weeks ago

Dear Mr. frederickschneid2017 Thank you for staying with us! We truly appreciate you taking the time to write us a review and share the feedback about your experience staying at Four Points Medan Also we do appreciate with some of the positive comment about the...More

Reviewed 5 weeks ago via mobile

It was a random booking at night time after i finished my course. Had to spent a night in medan before go back siantar This hotel is great. Interior n exterior. Friendly staffs as always. Helping u... When they asked me to put some security...More

Thank Jun Peris N
Response from Ita T, Digital Marketing at Four Points by Sheraton MedanResponded 4 weeks ago

Dear Mr./Ms. Jun Peris N Thank you for staying with us! We truly appreciate you taking the time to write us a review and feedback about your experience staying at Four Points by Sheraton Medan and we are delighted to hear that you had a...More

A TripAdvisor Member
1
Reviewed 13 May 2018 via mobile

Good restaurant service especially waitress Anisa who greet us with great and warm smile. Nice hotel atmosphere, wel decorated, all friendly staffs, fast service response. Hygienic in every part of the hotel.. overall 5*More

Thank A TripAdvisor Member
Response from Ita T, Digital Marketing at Four Points by Sheraton MedanResponded 4 weeks ago

Dear Sir/Ms Thank you for staying with us! Thank you for your valuable time to make a review for Four Points by Sheraton Medan. We are delighted to know that you were pleased with the overall service and the facilities of our Hotel Also we...More

Reviewed 3 May 2018 via mobile

I had stayed at Four Points by Sheraton, Medan from 28/4-2/5 (4 nights) and room number #827, Deluxe Room Inclusive of Breakfast. The hotel was nice and elegant but unfortunately, the services were so bad ! I’d got the room where the writing table was...More

Thank Snidzam79
Response from Ita T, Digital Marketing at Four Points by Sheraton MedanResponded 4 weeks ago

Dear Mr. Snidzam79 Thank you for staying with us, We do understand with your disappointing with your experience about all the unpleasant situations you have mentioned above. We have unfortunately fallen short of our goal during your recent stay. We have shared all your feedback...More

Reviewed 1 May 2018

The slit was only nine millimetres long, but it would prove a test of the quality of the Four Point’s service. The slit was in the underside of the arm of one of my best shirts, near the cuff. A clean cut, as if by...More

Thank PLaydoray
Response from Ita T, Public Relations Manager at Four Points by Sheraton MedanResponded 4 weeks ago

Dear PLaydoray Thank you for staying and for your valuable time to make a review for Four Points by Sheraton Medan, We do understand with your disappointing with your experience about the slow responds to your request. However your review is really help us to...More

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About
Amenities
Top amenities
Room Service
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Details
Price range
US$45 - US$61 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Medan
#6 Business Hotel in Medan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$45 - US$61 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Medan
#6 Business Hotel in Medan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveler (374)
Room & Suite (105)
Dining (50)
Pool & Beach (6)
Business Center & Event Rooms (6)
Questions & Answers
Ask a question
Anngie26051998
3 March 2015|
AnswerShow all 4 answers
Response from Tri Joko S | Property representative |
Dear Ms. Anggie, We do appreciate for your e-mail to Grand Serela Hotel & Convention Medan. It is a pleasure for us to guide you during your tour and staying in Medan. Herewith, I would like to share our hotel local tour... More
0
Votes
ssaraht
6 November 2014|
AnswerShow all 5 answers
Response from JamesTee | Reviewed this property |
Halal food is available.. No problem of getting food at 10pm.. I love their Satay and Kerang rebus.. yummy!!
0
Votes
Room Tips
"Only for smokers"
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"Business and non smoking is the best choice"
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"Room 708 is non smoking room and has view overlooking the city houses."
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"better to book a room on the first 5 floors. when higher and there is a special event then you must wait..."
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