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Grand Aston Cityhall Hotel & Serviced Residences

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Traveler (356)
Room & Suite (131)
Dining (16)
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Overview
  • Excellent33%
  • Very good49%
  • Average13%
  • Poor3%
  • Terrible2%
Travelers talk about
“merdeka walk”(101 reviews)
“train station”(46 reviews)
“city hall”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (775)
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548 results
Traveler rating
192
242
78
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14
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LanguageEnglish
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192
242
78
22
14
Show reviews that mention
All reviewsmerdeka walktrain stationcity hallspa roompost officebusiness tripnice hotellocal foodspleasant staystar hotelfood courtstrategic locationbreakfast buffetswimming poolfront officefood stallsmini bar
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1 - 5 of 548 reviews
Reviewed 3 days ago

Overall facilities are convenient, breakfast are good and location is strategic (some city attractions are only walking distance which help for guests to commute around or just order taxi which only takes 15 mins at the maximum). Guests will have choice of entertainment since the...More

Thank coffeholic_lie
Response from GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced ResidencesResponded 2 days ago

Dear coffeholic_lie, Thank you for your review and for pointing out to us that our staff need to smile more :) We will share it with our team members. Look forward to welcoming you back to our hotel soon! Kind regards, Silvey Tangkilisan General Manager

Reviewed 5 days ago

All the facilities was nice. Just all the waiter when breakfast very poor service. The food was good. Checkin counter very helpful, room very clean, room ameneties was good. The Gym and sauna also exelent. Over all very good.More

Review collected in partnership with this hotel
Thank rikuzega
Response from GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced ResidencesResponded 2 days ago

Dear rikuzega, Thank you for your review and I'm glad to hear that your overall stay was good. However, we will work to improve the breakfast service as you pointed out. Thank you once again and look forward to welcoming you back to our hotel....More

Reviewed 1 week ago via mobile

Yesterday exactly i, or we went there for Ramadhan Opening with friends. Some of them had been there before but not me. Its a nice hotel when u see the building and right on the center of the city so easy to walk around for...More

Thank Jun Peris N
Response from GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced ResidencesResponded 1 week ago

Dear Jun Peris Napitu, We're excited to welcome you for the first time to our hotel and glad to hear that you have enjoyed great food & service. Point well taken on the cleanliness of the toilet at the poolside and will work to improve...More

Reviewed 4 weeks ago

After so many visits to Medan this is my first stay in this hotel. First thing to mention and to be noticed is this hotel located in the very centre of Medan city and within waling distance from the Raillink Station. Getting here and backto...More

Thank inneadi
Response from GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced ResidencesResponded 3 weeks ago

Dear inneadi, Thank you for taking the time to write us quite a detailed review of your stay. Indeed, our hotel is centrally located and it provides easy access for guests to practically anywhere. Hope to welcoming you back to our hotel soon! Warm regards,...More

Reviewed 4 weeks ago

Greeted well by the front office staff - Suriani, and my room was upgraded to a better room class. Very much appreciated. :) Check in and check out process was also smooth. And for extra great point, the hotel provide free shuttle service (for me...More

Thank David88goal
Response from GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced ResidencesResponded 3 weeks ago

Dear David88goal, Thank you for your kind review and for sure will pass your appreciation to our staff - Suriani. We look forward to welcoming you back to our hotel. Kind regards, Silvey Tangkilisan General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Pool
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Center with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$60 - US$85 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Medan
#2 Business Hotel in Medan
#3 Luxury Hotel in Medan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$60 - US$85 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Medan
#2 Business Hotel in Medan
#3 Luxury Hotel in Medan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveler (356)
Room & Suite (131)
Dining (16)
Pool & Beach (11)
Business Center & Event Rooms (14)
Family and Play Areas (2)
Questions & Answers
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Dian N
9 July 2017|
AnswerShow all 13 answers
Response from Anton P | Reviewed this property |
not at all. sleep soundly and no issue at all
2
Votes
AndhikaHD
4 January 2017|
AnswerShow all 4 answers
Response from mitchfrance | Reviewed this property |
Sincerely no interest, a normal room is perfect
1
Vote
Google Translation
Lina C
12 July 2016|
AnswerShow all 4 answers
Response from TambaSirait | Reviewed this property |
The hotel is in the city centre. (It used to be the City Hall of Medan - hence the name of the hotel). The distance to the airport is around 25km. If you prefer to travel by car and leave the hotel when the traffic is not... More
0
Votes
Room Tips
"The best view is the rooms overlooking Lapangan Merdeka. I was staying at room 1115. One of a room with a..."
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"High floor rooms"
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"Room no.12 has best view overlooking the main road of Lapangan Merdeka"
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"The rooms with view of Merdeka Square have the best view"
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