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The Empire Palace

Traveler (40)
Room & Suite (7)
Dining (1)
  • Excellent7%
  • Very good40%
  • Average15%
  • Poor15%
  • Terrible23%
Feb 10, 2018
“Bad management”
Aug 6, 2017
“Half Day Businesses Meeting”
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Reviews (13)
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Reviewed February 10, 2018 via mobile

This place has ana amazing interior. Classic style.. I love it. But they have bad management. I think they can't manage this place so well. Verry verry not recommended Place. They have hotel so screamy for me. Slow respons and slow service.

1  Thank Ivan C
Reviewed August 7, 2017 via mobile

Never knew it has room to stay, I thought it was just a conference room to rent for meetings. It's great interior design, was surprised we have these kind building in Surabaya. Entered this building felt like in overseas somewhere in Europe. The staff organiser...More

1  Thank Julaxing
Reviewed May 25, 2016

A very majestic looking building that is 'tired' and a little run down. Rooms with no windows makes it feel oppressive. The carpets and decoration is in need of some TLC. There are however some big banquette rooms well decorated.

2  Thank MrBeaky
Reviewed September 18, 2015 via mobile

i stayed here for duty trip purpose and (honestly) had a quite expectation whenever heard the name of this hotel...but i must say it slipped away. the room was too big even for twin-double size beds, some room are not decorated pretty good with the...More

3  Thank Resni S
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Indonesia > Java > East Java > Surabaya
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Traveler (40)
Room & Suite (7)
Dining (1)
Business Center & Event Rooms (5)
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Room Tips
"WiFi was tempremental and only really worked in the lobby."
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