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Best Western Papilio Hotel

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Traveler (309)
Room & Suite (92)
Dining (45)
Overview
  • Excellent22%
  • Very good53%
  • Average19%
  • Poor5%
  • Terrible1%
Travelers talk about
“ahmad yani”(4 reviews)
“buy beer”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
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Reviews (221)
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8
1
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LanguageEnglish
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21
44
23
8
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1 - 5 of 97 reviews
Reviewed yesterday

A cheaper way to stay in this hotel is booking a studio room in the apartment through Traveloka app. The apartment is in the right wing of the hotel. A studio room costs around one third of the hotel room. It's a small room with...More

Thank ephthera
Reviewed 2 weeks ago via mobile

I got room 809. The bathroom is for dissable so there is no barrier glass between toilet and the shower. But its okay, but the door is also a little bit broken. It can't close tightly. 1st night, my bathroom doesnt have trash bin. The...More

Thank Perdina S
Response from BEST WESTERN P, General Manager at Best Western Papilio HotelResponded 2 weeks ago

Dear Mr/Ms. Perdina S, Warmest Greetings from Best Western Papilio Hotel Surabaya... We would like to express our gratitude for your stay at Best Western Papilio Hotel. Thank you very much for your constructive feedback. Responding to the inconvenience that you met, we do really...More

Reviewed 10 June 2018

I use this hotel as a transit hotel from Jakarta to Bali. I did a mistake by booking 1 day earlier than I should (2 rooms). When I arrive the the next day, I did not even realize it. We arrive at night 10 PM...More

Thank Alfons T
Response from BEST WESTERN P, General Manager at Best Western Papilio HotelResponded 13 June 2018

Dear Mr/Ms. Alfons T, Warmest Greetings from Best Western Papilio Hotel Surabaya... We would like to express our gratitude for your stay at Best Western Papilio Hotel. Thank you very much for your constructive feedback. Responding to the inconvenience that you met, we do really...More

Reviewed 6 June 2018 via mobile

I stay in this hotel for several days for biz trip. The hotel provide exactly same main course menu and tasted plain every day so it feels like you're having breakfast in a dorm rather than a 4star hotel.More

Thank alfian a
Response from BEST WESTERN P, General Manager at Best Western Papilio HotelResponded 11 June 2018

Dear Mr/Ms. alfian a, Warmest Greetings from Best Western Papilio Hotel Surabaya... Thank you so much for selecting Best Western Papilio Hotel as a place for you to stay. We would like to apologize for your unpleasant stay, for sure we will improve the quality...More

Reviewed 6 June 2018 via mobile

I came late after overnight and asked reception desk to extend some hours for extra. The gave me until 2 pm but at 12 am they knocked my door. Annoying especially while I am on sleeping. Not come back again for sureMore

Thank Situmeang
Response from BEST WESTERN P, General Manager at Best Western Papilio HotelResponded 8 June 2018

Dear Mr/Ms. Situmeang, Warmest Greetings from Best Western Papilio Hotel Surabaya... We are very pleased for your stay at Best Western Papilio Hotel and sharing your constructive comments. On behalf of Best Western Papilio Hotel Managment, I would like to apologize for your unpleasant experience...More

View more reviews
About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Details
Price range
US$30 - US$56 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$30 - US$56 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveler (309)
Room & Suite (92)
Dining (45)
Pool & Beach (27)
Business Center & Event Rooms (6)
Questions & Answers
Ask a question
iqbalbagusalfiansyah
11 September 2017|
Answer
Response from sidhartaindargo | Reviewed this property |
Hello...i try to answer ur question. I think the pool is private for hotel guest.
0
Votes
Clarence T
25 July 2017|
AnswerShow all 2 answers
Response from sidhartaindargo | Reviewed this property |
I dont know 'bout airport transfer service by hotel, you must check at hotel. Not too far from hotel to airport, maybe 30-45 minutes by taxi ( u leaving hotel at 11 AM, its traffic jam)...and price about Rp.100.000... More
1
Vote
indah d
14 November 2016|
AnswerShow all 2 answers
Response from diyanaali | Reviewed this property |
Ya..ada kolam renang untuk anak-anak namun kedalamannya saya kurang pasti.
0
Votes
Room Tips
"choose for the city view"
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"good for hot to airport"
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"there`s restaurant near this hotel with good food and reasonable price named Primarasa Restaurant"
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"It's the city fringe with similar views anywhere you look."
Read review
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