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Hotel Ciputra World Surabaya

Traveler (618)
360
Panoramas (8)
Room & Suite (305)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to Hotel Ciputra World Surabaya, a five star luxury hotel managed by the award winning management company Swiss-Belhotel International. Strategically located adjacent to Ciputra World Mall, the most urbane shopping mall in Surabaya, the hotel is one of the city's signature landmarks. Providing a high quality of service with luxury facilities and personalized attentive service combined with an expedient location, making Hotel Ciputra World Surabaya the preferred choice for discerning travelers, whether in Surabaya on business or leisure. Located on the 8th floor, the hotel lobby and reception area welcome every guest with the warm hospitality and luxurious ambiance of a 5 star international hotel. Featuring ample space for meetings and socializing with elegant surroundings, comfortable sitting area and impeccable service. The drop off area at the ground floor provides convenient access to Ciputra World Surabaya retail and shopping mall.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Kids pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Luxury
Safe
HOTEL CLASS
517Reviews
940Photos
16Q+A
48Room tips
Traveler rating
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Popular mentions
Perfect room, nice ambiance of hotel. Poor customer service at the breakfast buffet. Nice swimmingpool with good temperature. Loved the jacuzzi. Did hear the mosque in the morning. But did not experience much trouble though
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Review collected in partnership with Swiss-Belhotel International
Response from Christiane W, General Manager at Hotel Ciputra World Surabaya
Responded 2 days ago
Dear Guest, Thank you for staying with us and for telling us about your experience during your stay. We are happy to hear that you were able to enjoy our facilities and we also took note about the comment on the breakfast service. We will discuss the point with the team right away. Looking forward to welcome you back. Warm regards, Christiane / General Manager
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I need trash bin on swimmin pool site and put mark do not eat at swimming area. Good. nice employee and I get alot of experience and inspiration from your decoration and I love the various of your menu
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Review collected in partnership with Swiss-Belhotel International
Response from Christiane W, General Manager at Hotel Ciputra World Surabaya
Responded 2 days ago
Dear valued Guest, Thank you for your recent stay and for your kind online feedback and constructive comments. It was a pleasure to share with the team this morning and we are all looking forward to welcoming you back. Warm regards, Christiane / General Manager
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Came here for business. The room is very spacious and good, complete amenities, the breakfast is best with the cake and pastries. The hot water in shower is not available during my visit in the morning.
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Review collected in partnership with Swiss-Belhotel International
Response from Christiane W, General Manager at Hotel Ciputra World Surabaya
Responded 3 days ago
Dear Guest, Thank you for staying with us and for taking time to give us your kind feedback online. We are very delighted to hear that you had a pleasant business visit and that you were able to enjoy the facilities and food. We also took note about the hot water not being available in your room and will look into this matter immediately. Once again many Thanks and we are looking forward to welcoming you back soon. Warm regards, Christiane / General Manager
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Excelent hotel.location connect to good mall in surabaya town with complete facility .lobby lounge hotel nice surabaya view meeting informal with clients . Services excellent , price food &beverages in hotel ok.
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Review collected in partnership with Swiss-Belhotel International
Response from Christiane W, General Manager at Hotel Ciputra World Surabaya
Responded 4 days ago
Dear valued Guest, Thank you for staying with us and for taking the time to write this nice online review. We are all delighted to know that you enjoyed your stay and like the hotel facilities as well as the location. All of us are looking forward to welcoming you back. Warm regards, Christiane / General Manager
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The hotel's location is good and it serves my business purpose. The room is clean and the ambience is good. Check in and check out experience were excellent. The breakfast selection was sufficient and tasty.
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Review collected in partnership with Swiss-Belhotel International
Response from Christiane W, General Manager at Hotel Ciputra World Surabaya
Responded 1 week ago
Dear valued Guest, Thank you for your recent stay and for your positive online feedback. We are happy to hear that you enjoyed your stay and enjoyed our service and ambience as well as the food at breakfast. We are all looking forward to welcoming you back, warm regards, Christiane / General Manager
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Professional photo exclusively commissioned by TripAdvisorHotel Ciputra World Surabaya
The Grand Deluxe King at the Hotel Ciputra World Surabaya
Professional photo exclusively commissioned by TripAdvisorHotel Ciputra World Surabaya
The Suite Room at the Hotel Ciputra World Surabaya
Professional photo exclusively commissioned by TripAdvisorHotel Ciputra World Surabaya
The Suite Room at the Hotel Ciputra World Surabaya
Professional photo exclusively commissioned by TripAdvisorHotel Ciputra World Surabaya
The Deluxe at the Hotel Ciputra World Surabaya
Professional photo exclusively commissioned by TripAdvisorHotel Ciputra World Surabaya
The Deluxe at the Hotel Ciputra World Surabaya
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Good morning, Dear valued Guest, Thank you for your kind inquiry. As correctly responded by some loyal guest already, it is correct that we do have smoking rooms available and you'd need to please mention your preference during the booking process. And for the Iron and Ironing Board, they are also available upon request, supplied to you by our Housekeeping department. Thank you once again and we look forward to welcoming you soon in our hotel. Warm regards, Christiane / General Manager
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Dear valued Guest ! Thank you for your question. Only the Grand Deluxe Category has the Glass Bathroom partition. Deluxe and Superior Deluxe have a regular door, also some of the Suites. Thanks again and we are looking forward to welcoming you here with us in Surabaya ! Warm regards, Christiane /General Manager
1 vote
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Good Morning from Hotel Ciputra World Surabaya and apologies if our response comes late. I was unfortunately not receiving a notification about this new alert. Thank you for your kind inquiry about weekend rates and breakfast rates for children. We do offer a weekend package at IDR 1.250.000 including 2 breakfast and 1 F&B voucher worth IDR 100.000. The breakfast for children 0 to 5 years old is free and above 6 and above is 50 %. If not taken the package, the best available rate for this coming weekend, booked on our website is IDR 1.180.000 /day and room and as walk in guest would be IDR 1.350.000/day and room incl. 2 breakfast and 5 pieces of laundry. Please feel free to contact us anytime at Tel +62 31 5120 1000. Thank you, Christiane /General Manager
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I think only Grand Deluxe room type has bathtub on its bathroom.
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Dear valued guest. Thank you for your kind inquiry. All Grand Deluxe Rooms and Suites have a bathtub. Lower categories have a shower only. Please let me know if there's anything else I can do for you. Christiane / General Manager
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"some time I have problem with reading lamp at 1902"
"Double superior "
"The only thing missing was an iron in the room. "
"Recommended extension exhaust fan and air purifier for smooking room for comvenience"
"Asked for room which not facing the construction of building next door."
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PRICE RANGE
US$58 - US$87 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
212
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