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Shangri-La Hotel Surabaya

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Traveler (646)
Panoramas (17)
Room & Suite (429)
Certificate of Excellence


Certificate of Excellence
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings.
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Property amenities
Room service
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Free parking
Airport transportation
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Tennis Court
Wheelchair Access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Smoking rooms available
Good to know
Park View
Hotel links
Visit hotel website
Special Offer:Book Direct and Save
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100Room tips
Traveler rating
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Popular mentions
Thanks for the amazing hospitality provide by all shangrila employee! I was having my engagement in portofino restaurant and their food and service was very good. The room was nice and the service provide by front office team was top notch! Special thanks to jennifer and leon at
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Hotel's Favorite
All great, nothing to complaint, except the bustle hustle road where it is located, almost everytime traffic, but very strategic location. So again, nothing to complaint. If I have the money, of course will stay there again.
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Response from SURGM, General Manager at Shangri-La Hotel Surabaya
Responded 9 Apr 2018
Dear sillanya, We are very grateful for the time you have taken to write this delightful review; it is much appreciated. At Shangri-La Surabaya, we strive to delight each of our guests and look to create a sanctuary within the city; and our location is certainly a great benefit. It is therefore great to know you have enjoyed your stay I will make sure that your positive feedback is shared with our team members and hope to see you again soon. Kind regards, Jonathan Reynolds General Manager
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Shangri-La hotel Surabaya has one of the best gym's I have visited. Great staff and equipment. Would like to say a special thanks to INDRA for his great tips on keeping fit . I would highly recommend visitors take the opportunity to use this great facility if staying at the
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This hotel maybe old but its well maintaned. The room is excellent size and the bathroom also. Staff is being so friendly and me feel so welcome. Room services also excellent..... excellent services and taste. Tottaly coming back to this hotel for the next visit
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The route going to the hotel was a hassle, maybe there was a construction going on although I arrived there quite late at night. The front desk agent warned me to leave early if I need to go to another part of the city during the day. Special recognition to Lucky from the 12th
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Response from ShangriLaSUB, General Manager at Shangri-La Hotel Surabaya
Responded 7 Feb 2019
Dear gilbpre03, Thank you very much for posting your comments following your recent stay. I am delighted to read that you have enjoyed your visit to our Horizon Lounge and especially that the team made you comfortable. I look forward to sharing your review with the team, in particular Lucky, who I know will be pleased to know his service was appreciated. We hope to welcome you again before too long. Kind Regards, Jonathan Reynolds General Manager
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorShangri-La Hotel Surabaya
The Presidential Suite at the Shangri-La Hotel Surabaya
Professional photo exclusively commissioned by TripAdvisorShangri-La Hotel Surabaya
The Presidential Suite at the Shangri-La Hotel Surabaya
Professional photo exclusively commissioned by TripAdvisorShangri-La Hotel Surabaya
The Executive Suite at the Shangri-La Hotel Surabaya
Professional photo exclusively commissioned by TripAdvisorShangri-La Hotel Surabaya
The Presidential Suite at the Shangri-La Hotel Surabaya
Professional photo exclusively commissioned by TripAdvisorShangri-La Hotel Surabaya
The Premier Suite at the Shangri-La Hotel Surabaya
Dear Sir/ Madam, Thank you very much for the question. I am pleased to inform that the renovation is finished. We have relaunched all of our new rooms in March 2018. For more information about our property, please feel free to contact us at +62 31 6003 8888 or via WhatsApp +62 877-7726-6660 for F&B related question. Have a great day. Best Regards, Jonathan Reynolds General Manager
0 votes
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It was in November; not sure if it still is. Call them to ask.
1 vote
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Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya
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sorry, can we request for extra bed ?
Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra bed. The maximum number of extra beds/cribs in a room is 1. Any type of extra bed or crib is upon request and needs to be confirmed by management. Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
1 vote
"Has both smoking and non smoking floors."
"Luxury hotel with reasonable prices"
"High floor of 17. Next to presidential room."
"Choose a pool side room!"
"The best view is the room on the north side with poolside view"
US$71 - US$163 (Based on Average Rates for a Standard Room)
shangri la surabayasurabaya shangri la
IndonesiaJavaEast JavaSurabaya
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