I have been there with my fiance, in Sept 2021.We booked a standard room for a week but upon arrival we asked for an update so we got a deluxe for extra charge. The room was perfect, Ahmed our housekeeper did everything to make our stay better. We were satisfied with the food aswell, every time we could find different tasty foods. The sweets were also very good. We have been on the beach a few times but it was pretty annoying that in every five minutes someone wanted to sell something. The pool area was also relaxing. We did not check the aqua park, neither the spa. All in all we had a really great time, I recommend the hotel and we would also be happy if we could visit the place again.
I like this hotel and there is lots to do. The slides are amazing for the kids, and it also has a bowling alley. The only downside I would say is the amount of rude Russians! The rooms are clean and comfortable and the staff around the pool do an amazing job too. I would come back to this hotel
Delicious food and drinks. Ideal location. Beautiful beach, the red sea view was astonishing. The animation staff, excellent! Cecilia is the best, her stretching lessons and advices were lifechanging! The accomodations were really comfortable, great ambiency. We had so much fin at the foam party! We will probably return. Recommended!
Great service and attention!! Especially the animation team, always keeping up the good vibes! Shows were amazing! We were excited about the aquapark. Food was okey. Love decoration and music. We will be back anytime soon!!
This hotel is not for English. The staff however are absolutely fantastic I couldn’t fault them they went above and beyond to me sure we had a lovely stay even the management team the management team, waiters and Wanda was fantastic everything we needed they did the best to help. So we thank you for your help. The cleaning staff could be quiet rude! The place was spotless but asking you to stand while eating to clean under your seat was quiet a eye opener I’ve never had before, they need to realise the customer should come first. You could be busting for the toilet and they will make you wait while they clean it. The rooms are okay but for the price we paid we excepted better but this was a fault from the travel agent we used and the hotel wanted extra money for the room which we had already paid to upgrade. So it wasn’t the best start to our holiday. The water park is fantastic and the staff are very nice. A little run down and in need of a upgrade but didn’t spoil our stay. The beer is very limited I found this the hardest part of the holiday only vodka, rum, whisky, beer none of which i normally drink so that was a big disappointment and no one informed us you only have 48hrs to use the duty free after landing. The animation team was the worst for me by far, they need replacing there so boring and lacked any life in them, I saw them rudely pushing children, I think they have got very complacent in the job and do little sporadically. We wanted to go to the foam party and was informed both times even though on the notice board it said TUESDAY they decided to change it to Friday both times and not change it on the notice board for anyone to know. I think it was because less who knew less they had to do. In fact all the information on the notice board was wrong but apparently talking to blacky none of it was there fault management just decided to change it day before and no one was prepared to do anything about it. A few poor aqua aerobic now and again seemed to be sufficient with very vile English language in the music my children understood I was appalled as this is played on repeat every day. The kids club is not really for any age it’s poor with nothing to do as a childminder I could of entertained the children better myself so my children didn’t go. We went to the mini disco twice as it was for 30 mins and totally crap. Why they need 5 of them to do that job is beyond me as they all just seem to stand around looking unhappy! Special thanks to the waiter in sesame and the tapenyaki chef these two was so lovely and made us smile every time we saw them. The pool chef was also so lovely and always looked after us well. I wouldn’t return to this hotel simply due to the animation staff. If there was a proper program for the children and staff with a little motivation I think the holiday could of felt very different.…