We stayed 13 nights due to business and upon arrival the front desk receptionist was very rude, showed no compassion and lacked customer service. She tried to charge me an excess amount on my credit card as a guarantee but after my objection she ended up charging us the balance of our stay. Not understanding what had transpired, I looked into the issue. I have to thank David for taking his time to explain the "new" hotel process. I did state that the front desk receptionists are key when it comes to customer service. Recommend they take classes on how to greet new, old and current clients of the hotel. Every time we walked into the hotel, they never looked up nor greet you. In the past, the staff (i.e. Gema) was so welcoming and made you feel at home. If it wasn't for Holger, David, Tobias, Roddy and "el falco" (don't recall his name but my dad called him el flaco) who made us feel at home, we would have shortened our stay at this hotel and relocated to another hotel in the area. It's been two yrs since we returned to this hotel, and they have made beautiful changes. However, the newer staff working there are not as warming and welcoming. They can all benefit from taking a class or two on how to greet clients the same "not just their friends". In addition, the staff who cleaned our room were so nice, professional and welcoming all the time. They were always on time cleaning our room and so respectful.…
Excellent customer service. Shot out to Jose Reyes during breakfast time, went above and beyond to make sure that we had everything and made my papaya smoothie every morning! Such Great hospitality. Lots of good options for vegan/vegetarians
Let me first start with the main rooms facing the road are loud. The road has lots of traffic and in Ecuador horn honking is non stop. With that said the Bungalows look out of this world amazing (did not stay in one, what a regret). The rooms in the back building with the suites are quiet, comfortable and though out dated in décor, very clean and comfortable. The food is very good, the bars are great and the location is extremely convenient for shopping and the best section of beach in the city. I would like to take a minute to call out how amazing Alexamai Mora at the front desk was. She helped us work on a room that fit our needs and made our stay go the best it could be. If we ever stay in Manta City again, Oro is the only place we will consider and the Bungalows are our on our bucket list. Thank you to everyone at the hotel for making our stay great from storing our luggage for 3 hours after check out to Estaban at the bar for a great service.…
The attention is first class and it is a true 5-star in Manta and Ecuador. I have stayed here several times and everything has been excellent from the service, the rooms, the food, and the experience. They have a very comfortable and modern bungalow area and a new tennis court that is formidable. In general, the entire chain of these hotels is first class. I recently had a problem with my suitcase which was left by me by mistake at the hotel after check out. The staff helped me from start to finish (even sending the suitcase to another city where I was), especially Alexa and Maura, who are excellent professionals who helped me a lot to solve this problem. Congratulations Oro Verde and thanks for everything. Don't hesitate to book it!!
Manta is a beautiful city and our stay at Oro Verde was amazing. The hotel has a wonderful view of the ocean with everything else you could ever need. The staff are all so nice and helpful, especially Linder, from the first day we arrived he was always there to help answer any questions and support us in any way he could. The gym and pool were a definite highlight of the hotel. Overall I am very pleased with my stay and would recommend the Oro Verde to all of my family and friends.
My stay here has been excellent. The service is amazing. I would like to recognize Linder for his kindness and willingness to help out our group whenever we needed it. We met him on the first day and he helped us navégate the city and give recommendations on places to go. Thank you very much for everything.
Really nice place, the staff is very friendly and help you with any concern. The pool is stunning, we have a really good time and experience in the hotel. The food is very tasty and a lot of variety. The buffet breakfast is tasty and you can find manabis typical food
Awesome time starting with a warm welcoming at check in. Lunch and dinner at Pata Salada was superb and made to perfection by chef Luis Velez. Esteban and Leyer simply perfecto. Can’t say enough about them. Absolutely attentive, professional and catered to our needs since we were celebrating my father’s 87th birthday.
Had a nice time with the family, Tobias, Holger, Joy and the girls at the front desk were very helpful. It was a very comfortable stay and I would definetly recommend. The place was clean and had a beautiful view.
My wife and I have stayed 6 nights in this hotel and have enjoyed it. The "bungalow by the water" we have selected was spacious, modern, clean and had an own pool. We did not try the restaurants from the hotel. The breakfast had a good selection, although healthy, low calory food was missing. The music by the pools in the hotel in the weekends was very loud and annoying - a true lowlight that needs improvement! Overall a hotel worth staying.