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Sheraton Grand Wuhan Hankou Hotel

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Traveler (204)
Room & Suite (54)
Dining (11)
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Overview
  • Excellent83%
  • Very good11%
  • Average4%
  • Poor1%
  • Terrible1%
Travelers talk about
“cbd area”(3 reviews)
“suite room”(2 reviews)
“english skills”(2 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Restaurant
Airport Transportation
Room Service
5 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (299)
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All reviewscbd areasuite roomenglish skillsthe club loungenice roomrooms are spaciousstay there againbuffet breakfastbidetfacilitiesfloorbrandbusinesschinagymprostoilet
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1 - 5 of 50 reviews
Reviewed 2 weeks ago

The Sheraton boasts a convenient Central Business District location and lavish rooms, but falls down on service. Feedback from my two-night stay: Pros: Central location in Wuhan's Central Business District Large, well-appointed rooms and massive bathrooms (at least on the Club Floor) An excellent fitness...More

Thank ShiMoke
Response from Sheraton W, Front Office Manager at Sheraton Grand Wuhan Hankou HotelResponded 2 weeks ago

Dear guest, thank you for sharing your last stay at Sheraton Grand Wuhan Hankou Hotel with us. We are sincerely sorry for your unpleasant experience! we will make sure look at this matter seriously. Sorry for the inconveniences that might bother you. We look forward...More

Reviewed November 19, 2017

Sheraton Wuhan locates in a new developed area of Wuhan, about 1-hour drive from airport if no traffic jam, and 20 minutes’ walk to closet metro station. The decoration is modern with Chinese traditional elements, looks nice and classical. The suite room is great, about...More

Thank Xinrun D
Response from Sheraton W, 客户关系经理 at Sheraton Grand Wuhan Hankou HotelResponded November 20, 2017

Dear Guest, thank you for sharing your experience at Sheraton Grand Wuhan Hankou Hotel with us. Regarding the room cleanness and the air conditioning system, We will share your experience with hotel team for future improvement, and we are looking forward to welcoming your next...More

Reviewed November 15, 2017

One Night here, structure is very big. Unfo I have not used any of the additional service which looked great. Certainly the structure seems to be brand new and full of service. I believe it has been a good choice for my stay in Wuhan,...More

Thank 8Giac6
Response from Sheraton W, 客户关系经理 at Sheraton Grand Wuhan Hankou HotelResponded November 20, 2017

Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan...More

Reviewed November 10, 2017 via mobile

Hotel is situated 20-30min away from tourist sites Ok for reaching commercial offices nearby People are generally neat polite and respectful Tipping culture has not reached here so its still relatively unspoilt Hence it is easy to overlook the minor service lapses that are due...More

Thank 2012Jaime
Response from Sheraton W, Front Office Manager at Sheraton Grand Wuhan Hankou HotelResponded November 11, 2017

Dear Guest, Thank you for sharing your experience at Sheraton Grand Wuhan Hankou Hotel with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere...More

Reviewed November 9, 2017 via mobile

Overall a very good hotel, perfectly clean, very big rooms, a convenient executive lounge on the 40th floor. Two aspects were not quite satisfactory: inside temperature, way too high and the wi-fi that really didn’t work properlyMore

Thank upnorth007
Response from Sheraton W, 客户关系经理 at Sheraton Grand Wuhan Hankou HotelResponded November 14, 2017

Dear Guest, thank you for sharing your experience on your recent stay with us. Please accept our sincere apologies for the high room temperature. We have already connect with relevant department to solve this problem and we will continue to use guest’s feedback as our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Indoor pool
Details
Price range
US$99 - US$199 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Wuhan
#149 Best Value Hotel in Wuhan
Room types
Suites
Details
Price range
US$99 - US$199 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Wuhan
#149 Best Value Hotel in Wuhan
Room types
Suites
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Traveler (204)
Room & Suite (54)
Dining (11)
Pool & Beach (4)
Business Center & Event Rooms (3)
Questions & Answers
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Room Tips
"Not a bad room in the entire hotel.Ask questions of the staff for anything including sightseeing etc."
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"Direct access to the mall from the lobby level."
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"just hope n pray that the front staff like yr face"
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"corner rooms aren't the largest rooms at this hotel"
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