PULLMAN OCEANVIEW SANYA BAY RESORT & SPA

The Pullman Oceanview Sanya Bay Spa and Resort is a beautiful property situated at the white sand beach. All rooms are facing the ocean and also having wonderful garden as well as swimming pool view. Conveniently located near the airport, it takes only about 15 minutes to and…

Date of stay: February 2019

Response from dansanya, General Manager at Pullman Oceanview Sanya Bay Resort & Spa

Responded 2 weeks ago

Dear wltam013, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. First and foremost, thank you again for supporting us continuously for the last 3 years. We are happy to note that you, your family and friends had a wonderful and memorable trip at the Pullman Oceanview Sanya Bay on every occasion for the last 7 times. We note that you were especially happy with our convenient location close to the city and airport, our environment, our restaurants’ food and our staff’s services. Thank you for highlighting our “Heartists” staff , Nancy, Rita, May, and Emily of the The One Chinese restaurant; Edward, Cindy and Shirley of the Sands Western restaurant; Brian of the Housekeeping department; Seven, Serena, Kate of the Front Office department; Joe and Kevin from the Concierge and highlighting our Front Office Manager, Jojo, for her high level of service. I will definitely share your feedback with our team and I am sure they will be very grateful that you remembered all their names, and your nice feedback will serve as an encouragement to all our other team members as we strive to continuously improve the quality of our services to our guests. Thank you again for your support for Pullman and the whole team look forward to seeing you & your family back again soon in the near future. Yours sincerely, Danny JC YEO General Manager

Relaxing Trip

A much needed girls trip couldn't have been made better than by our stay here at Pullman. The room was amazing and clean and every request was taken in a meticulous manner. I would also like to thank Chris for helping us during our stay as he was friendly and approachable.

Date of stay: January 2019

Response from dansanya, General Manager at Pullman Oceanview Sanya Bay Resort & Spa

Responded 21 Jan 2019

Dear thisismish, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, we are very happy that you are satisfied with our room and service, especially the praise for our staff, Chris, of his high level of service. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Yours sincerely, Danny JC YEO General Manager

宾至如归

服务员很热情，特别是Joe，他细心地帮我们导览，知无不言，还很热情地帮我们把行李拿到房门口。海景房一望无际，令人心旷神怡。内部空间宽敞，设施设备还不错。下次来我们一定会再入住。 Our stay here has been nothing but great. There are many different services and activities offered by the hotel that we do not really need to go out to enjoy them. Definitely recommend…

Date of stay: January 2019

Response from dansanya, General Manager at Pullman Oceanview Sanya Bay Resort & Spa

Responded 6 Jan 2019

尊敬的顾客，非常感谢您选择Pullman Oceanview Sanya Bay Resort & Spa并对此次入住经历给予的积极反馈，非常荣幸您对我们的服务和设施等方面感到满意，同时感谢您对Joe服务的肯定。我会将你的反馈与我们的团队一起分享，我们会继续努力，使每一位住店客人都有一个美好的铂尔曼之旅！我们真诚地期待您再次光临！谨启杨仁全酒店总经理

Excellent stay!

Had a few nights stay with my wife here last November. The hotel was really nice - good breakfast, very nice room and great amenities. But the highlight of our stay was really the customer service we received even before we checked in. Our airline changed our original flight…

Date of stay: November 2018

Response from dansanya, General Manager at Pullman Oceanview Sanya Bay Resort & Spa

Responded 2 Jan 2019

Dear Pat D, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to hear that you were very satisfied with our breakfast, our room and amenities, especially your praise for our customer service where they went beyond their duties on several occasions. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Yours sincerely, Danny JC YEO General Manager

Not worth the money

We are returning guests to Sanya and decided to stay at Pullman this time. Unfortunately our stay was not as good as expected. Upon arrival we had the first trouble. Rather than receiving two room back on back, we received two separate rooms. We booked non-smoking due to our…

Date of stay: December 2018

Response from dansanya, General Manager at Pullman Oceanview Sanya Bay Resort & Spa

Responded 18 Dec 2018

Dear I D, Thank you for your detailed comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are sorry that your experience did not meet your expectations .Please allow me to express my sincere apologies. As you mentioned the problem of the room arrangement, if the room availability permits, we will definitely arrange our guests together in adjacent rooms, however if based on the time you arrived and there is no prior request, and the hotel is full, we will be unable to do so. About the smell of smoke in the room, unless there is clear indication in your prior booking information, we will normally allocate whatever is available at the check-in point of time. Some parents who smoke do not mind smoking rooms as they are permitted to smoke in those rooms. We will strengthen our staff training to ensure our guests are getting the room type they are asking for during check-in time. About the beer in the seafood buffet, we like to advise that for buffet purposes the draft beer in the buffet is pre-tapped into a dispenser as we have many guests requests to have fast refills or self-refills but If you want a fresh beer directly tapped from the beer machine, you can request for it anytime and the staff will serve you. We do not include wines in the buffet, and if you prefer wine, we have special wines on offer for sale. We assure you that all the buffet drinks and food are refilled all the time, some may take some time to freshly cooked and refill, and we usually advise our guests to take other food first in the buffet as there is a large variety of dishes in the buffet. On the service and unspecified food from the unspecified restaurant you mentioned, we have no record of your complaint, however, we will reinforce training of our staff and managers to ensure we keep tab of all our guests feedback after their consumption and to replace without any charge any food the guest feel is not up to their expectations. At Pullman, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us .Please be assured that we will take the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your feelings, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Danny JC Yeo General Manager

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Hello, is there a sofa bed in the executive suite? Or is it possible to put in an extra bed? How much is the extra bed if we need it?

Dear Nari,there is no sofabed but we can add an extra bed at an extra charge of CNY488 (include breakfast,service charge and tax).

Hello, what activities are offered / accessible for 1.5 years old and 4 years old ? And what is the duration and price ? Thanks !

Dear Ju R, We have those activities for children: Splash Water Slide RMB 56/Adult/Time and RMB 46/Kid/Time for in house guests.And RMB 76/Adult/Time and RMB 66/Kid/Time for non-resident guests. Jungle Gym RMB 30/Kid/Time for in house guests, RMB 46/Kid/Time for non-resident guests. . Jump Zone Trampoline RMB30/Person/Time and RMB30/Kid/Time for in house guests, RMB 46/Person/Time and RMB 46/Kid/Time for non-resident guests. For 1.5 years old child can play with Kids playground for free.

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We are planning to have a big family trip during this May, and we are interested in your resort. It looks really nice. We are made of 10 adults and 2 minor children(age of less than 1 and between 1 and 2). We have checked the “pullmanhotels” website and found out that there is a villa with a private swimming pool in which 8 persons can stay. We thought it would be good if all the family can stay in one villa during the vacation. So the question is... 1) Can we add 2 more beds for 2 adults to that villa? If we can, how much would it be? 2) Is there any other villa with a private swimming pool in your resort? If so, how many persons can stay, and how much for a night? 3) About the villa with a private swimming pool, can we have more info such as the pictures of the rooms and kitchen? What utensils are there etc. Thank you in advance for your reply.

Dear Timjean, Thanks a lot for your interest in our hotel ,seems here I could not share the email address , link or photoes for more details communication , little suggestion is that you can find our email address in official website ,so I can share to you other details information . We only have this kind of villa which has the provide swimming pool. Our villa has three bedroom ,when we said max 8 pax ,already including 2 extra Bed ,which is 292 RMB per night without breakfast .Maybe for ten adults need three extra Beds in one villa .And we will be very glad to see that you an you family together come to us ,so please contact us via email ,we can offer a better price to you . All the best

Hi, I read that the hotel charges for kids activities and playroom, can someone let me know how much are the charges? also has anyone use the hotel shuttle to and fro front he airport and charges for the same?

Hello,MeghaChaddah. we has free kids activities at 16:00 every day ,and free outdoor and indoor kids playground. And some activity are chargeable ,like our water slide is RMB 56 /Adult /Time , RMB 46/kid /Time ,Jungle Gym is RMB 30/Kid /Time ,Jump zone Trampoline is RMB 30/Person /Time .Our shuttle bus is free for our in house guest to Downtown and Duty free shop ,only need one day advance booking ,the taxi from airport to Hotel is around 25 RMB ,any further information you need ,just let me know.

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Hi, we are planning a trip to Pullman in early October, but I understand there are not too many restaurants outside the hotel. We have vegetarians in the family and wondering if the hotel restaurant has enough options for vegetarians? what is the indicative pricing? we are a bit concerned as it is away from other 5 star resorts so we can't pop over to other hotels for variety. thanks

Hi,We will be very glad to see you in Oct . At breakfast buffet we have some items like vegetable ,fruit ,noodle, bread , for your choice ,and I already discus with our executive chief just now ,we can prepare the lunch, dinner vegetarian food package for you , which is included the main course ,soup ,dessert, the price would be around RMB 200,but the food details and price now just for your reference ,any further request or assistance you need ,just let us know . Thanks for your interest in our hotel ,hope can see you soon .

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