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Hilton Haikou

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Traveler (78)
Room & Suite (60)
Dining (6)
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Overview
  • Excellent62%
  • Very good23%
  • Average6%
  • Poor3%
  • Terrible6%
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AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
5 Star Hotel
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Additional information
Offers from Hilton Haikou
Special Offer: Advance Purchase
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (96)
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All reviewstallest buildingautomatic toiletbusiness hotelgoing the extra mileblu barbeautiful hoteldiamond membercoffee machinetea setstar hotelstaff spoke englishfree wifigreat facilitiesindoor poolchinese restaurantexecutive loungehainan island
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1 - 5 of 44 reviews
Reviewed 3 days ago

On my reservation My prior request of a non-smoking room was not recorded. I was given one after my further request. On housekeeping & repair & maintenance 1. Public hair from previous guests found in the toilet cubicle. 2. Strong smell of urine inside the...More

1  Thank albert5640
Response from HiltonHaikou, 经理 at Hilton HaikouResponded yesterday

Dear valued guest, Thank you for sharing the feedback about your recent stay with us. I would like to offer my sincerest apology for the service you have encountered. Your feedback has been well noted and we will take immediately action and look into ways...More

Hotel's Favorite
Reviewed 8 March 2018 via mobile

The Hilton Haikou is without a doubt a 5 star hotel. From getting out of the cab, checking in and going to the room I was escorted by the bellboy the entire way and from the lobby to my room the front office staff escorted...More

1  Thank chrispy94
Response from HiltonHaikou, 经理 at Hilton HaikouResponded 12 April 2018

Dear valued guest, Thank you very much for sharing your recent stay with us. I am very delighted to learn that you enjoyed the time in Hilton Haikou and your compliment on our amenities and service. Your generous words of praise will certainly be shared...More

Reviewed 1 week ago via mobile

This is another hotel trying hard, but not knowing what is its mistake. Checking seating is limited. Nice esthetics at 35th floor checking, but when a crowd comes, there are limited seats. Rooms are a bit tryhard with heavy panelling and of course automated toilets....More

Thank LCW0ng
Response from HiltonHaikou, 经理 at Hilton HaikouResponded yesterday

Dear valued guest, Thank you for sharing the feedback about your recent stay with us. I would like to offer my sincerest apology for the service you have encountered. Your feedback has been well noted and we will take immediately action and look into ways...More

Reviewed 9 May 2018

Our experience at the hotel was the worse. Starting when we checked in with a very unprofessional staff. The room's air conditioner did not work and no one would help (75F at night). Breakfast service was unable.More

Review collected in partnership with Hilton Hotels & Resorts
Thank Skier1976PU
Response from HiltonHaikou, 经理 at Hilton HaikouResponded 11 May 2018

Dear valued guest, Thank you for sharing the feedback about your recent stay with us. I would like to offer my sincerest apology for the service you have encountered. Your feedback has been well noted and we will take immediately action and look into ways...More

Reviewed 29 December 2017

Difficult to start as there are many disappointments with this particular stay. Was with parents for a short trip to Haikou and between the two Hilton properties, this is the more centrally located one within an impressive high-rise. But the positives probably stopped here as...More

4  Thank Chen W
Response from HiltonHaikou, 经理 at Hilton HaikouResponded 2 January 2018

Dear valued guest, Thank you for sharing such detail feedback on your recent stay with us. I would like to offer my sincerest apology for the flaws in service you have encountered. Your feedback has been well noted and we will take immediately action and...More

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Most Booked Properties in Haikou
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Indoor pool
Details
Price range
US$106 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Haikou
#8 Luxury Hotel in Haikou
#32 Best Value Hotel in Haikou
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$106 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Haikou
#8 Luxury Hotel in Haikou
#32 Best Value Hotel in Haikou
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveler (78)
Room & Suite (60)
Dining (6)
Pool & Beach (2)
Family and Play Areas (5)
Business Center & Event Rooms (1)
Questions & Answers
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wenqil2016
22 February 2018|
Answer
Response from Unbekannt | Reviewed this property |
Join Hilton Honors (no charge) for free Wifi in Hilton hotels. Don’t know the price of the breakfast buffet, but certainly high if not included in room rate. Leave hotel across parking lot to the southeast for a street full... More
-1
Votes
gohessy
31 July 2017|
AnswerShow all 2 answers
Response from HiltonHaikou | Property representative |
Dear Sir/Madam, Warmly greeting from Hilton Haikou. Kindly note it takes about 30 minutes from hotel to the airport. The transportation service is available at different price depending on vehicle type. For the breakfast... More
0
Votes
Google Translation
Room Tips
"They charge more for the good rooms having ocean view."
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"executive lounge is fine although no breakfast on offer"
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"location convenient, clean room, excellent services"
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"The level 33 breakfast view is good"
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