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Ascott Raffles City ShenZhen

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Traveler (20)
Room & Suite (17)
Dining (3)
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Overview
  • Excellent44%
  • Very good21%
  • Average21%
  • Poor0%
  • Terrible14%
Apr 23, 2018
“Visit Shenzhen ”
Apr 22, 2018
“Great location, amazing mall right next to it, but non-existent internet connectin”
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Restaurant
Airport Transportation
Room Service
4 Star Hotel
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Reviews (14)
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1 - 5 of 11 reviews
Reviewed 5 days ago

The service fall short from the amount it charge as compare to other hotels around that area. The internet service is really bad, had hard time to connect to microsoft server for emails. As it does not come with VPN so you are isolated from...More

Review collected in partnership with this hotel
Thank detraveller2018
Reviewed 2 weeks ago

I have stayed at a number of Ascott hotels before, including those in Shenzhen. It always offer quality services, exciting facilities and most importantly, decent room of great values. Ascott Raffles City Shenzhen is no exception; yet it may not be an ideal place to...More

Thank Lorenciosm
Response from nic l, Manager at Ascott Raffles City ShenZhenResponded 2 weeks ago

Dear Guest, Thank you very much for taking your time to share your feedback with us. We also appreciate that you have given us another opportunity to address your concern with the issue raised. I would like to you assure you that I have personally...More

Reviewed 4 May 2018

Have stayed there with my friends over the last weekend.. As it was my friend's birthday so I've sent an email to the hotel just one day before hoping they could arrange a small surprise for her.. It turned out great cos' they have decorated...More

Thank Tatalam12
Response from nic l, Manager at Ascott Raffles City ShenZhenResponded 14 May 2018

Dear Guest, Thank you for your feedback. We are glad to hear about your satisfied with Ascott Raffles City Shenzhen and that we could make your stay more comfortable. I hope we get to serve you again in the near future. Thank you.

Reviewed 23 April 2018 via mobile

Ascott Raffles City Shenzhen is really a comfortable place to stay. They have a very well equipped hotel rooms for family. Provides fridge, dishwasher with liquids, washing machine & dryer with detergent. But room service people will not wash your used dishes, plates & glasses....More

Thank Nahid S
Response from nic l, Manager at Ascott Raffles City ShenZhenResponded 14 May 2018

Dear Guest, Thank you for your feedback. We are glad to know your stay was great and enjoyable feel like home, it is a great encouragement, but we see that there is service regarding the breakfast should be improved based on your feedback. Please rest...More

Reviewed 22 April 2018

Loved the location and decoration of this new Ascott Residence. That being said, it would definitely be hard for me to stay at this location for a long duration because the wifi connection was one of the worst I have ever witnessed. The connection was...More

Review collected in partnership with this hotel
Thank Raywcheng
Response from nic l, Manager at Ascott Raffles City ShenZhenResponded 14 May 2018

Dear Guest, Thank you very much for taking your time to share your feedback with us. We appreciate that you have given us another opportunity to address your concern with the Wifi issue. Please be assured that I have already contacted the China COM and...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Business Center with Internet Access
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Details
Price range
US$169 - US$246 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette
Details
Price range
US$169 - US$246 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette
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Traveler (20)
Room & Suite (17)
Dining (3)
Pool & Beach (2)
Questions & Answers
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Room Tips
"Get a suite with bigger balcony, not much more expensive than a studio"
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"Quite and spacious room"
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"Possibly the best 5 star hotel room I stayed at"
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