Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
A stunning landmark hotel in a distinctive pyramid shape merges Asian style with an Egyptian aesthetic. Ideally located in the city center with a shopping adventure lies around the corner as Raffles Dubai adjoins Wafi mall, one of Dubai's most exclusive shopping and leisure destinations, home to hundreds of boutiques offering an extensive selection of international haute couture, jewelries and gifts in addition to nearby authentic souks, including the impressive Khan Murjan, offering traditional crafts by artisans from the region. Featuring 252 luxurious rooms and suites, this award-winning Dubai hotel offers some of the most spacious rooms in the city, each with generously-sized private balconies. Brilliant contemporary interiors, faultless service and 7 superb restaurants and bars offering an extensive array of dining, entertainment and clubbing options, while Raffles Spa beckons with a pampering menu to emerge transformed, like a lotus that journey from bud to the radiance of full bloom.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Value
Business
Languages Spoken
English, French, Russian, Arabic and 9 more
Location
Sheikh Rashid Road, Dubai 121800 United Arab Emirates
Name/address in local language
Raffles Dubai
7,160 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Raffles Dubai is highly regarded for its prime location, with guests appreciating easy access to the airport, city center, and attractions. The hotel's staff earns accolades for their exceptional service and attention to detail. Luxurious and spacious rooms with stunning views, along with the hotel's unwavering cleanliness, contribute to a truly comfortable stay.
While some guests find the additional charges less appealing, the overall value is celebrated. Despite occasional remarks about the decor and pool availability, the opulent atmosphere and comprehensive amenities, including the indulgent pool and Club Lounge, are popular highlights.
Location
Convenient
Atmosphere
Elegant
Rooms
Spacious
Value
Satisfying
Cleanliness
Immaculate
Service
Attentive
Amenities
Lavish
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
We stayed at the hotel for 6 nights with our two young kids (3 years old and 10 months old). The hotel is as good as the other reviewers say and service is better than anything we have ever experienced, everyone makes you feel special which we really appreciated.
Having young kids, we generate a lot of mess in our room - Krishna from housekeeping (11th floor) was awesome. The effort and detail he put into cleaning our room blew us away. He communicated politely with us about when we were leaving so he could ensure everything was perfect for us. I have never had a room serviced like that in my life, thank you Krishna!!
The concierge also helped us arrange a full day of private taxi to see the local sights and went out of his way to secure everything we needed, even negotiating the price. That day made our trip, again - service levels amazed us.
The only downside which of course can't be helped was location - for the type of holiday we wanted, we were a little away from the beach (20/30 mins cab depending on traffic). It's worth keeping in mind if you are looking at options but take nothing away from how amazing this hotel was.
Read more
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luciano Fontana, General Manager at Raffles Dubai
Responded 1 week ago
Dear 877bradleya, We are truly grateful for your kind words and delighted to hear that you and your family had such an amazing experience at Raffles Dubai. It is heartwarming to know that our team, especially Krishna from housekeeping, made such a positive impact on your stay. We will be sure to share your appreciation with him, as well as with our concierge team. Your feedback means a lot to us, and we are so pleased that our service exceeded your expectations. We hope to have the pleasure of welcoming you and your family back for another memorable stay. Warm regards, Luciano Fontana General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just back from a glorious 10 days at Raffles Dubai. I cannot recommend this hotel highly enough. The hotel itself is stunningly beautiful, the rooms are huge and spotlessly clean. The pool area is relaxing and has a great pool bar where you also get some excellent food, the staff at the pool are attentive without being intrusive, keeping us well hydrated with free iced water throughout the day.
The choices at breakfast were fresh and varied with both al a carte and buffet choices, Khan looked after us particularly well every morning, polite and efficient, always making sure everything was perfect, it always was.
Our room was always beautifully serviced each day and in the evening little sweet treats, new slippers, water, tea and coffee were replenished, nothing was ever too much trouble.
The afternoon tea and evening drinks and canapés in the club lounge were excellent and the staff there exceeded expectations.
What really makes this hotel is the fantastic staff across the board, polite, friendly and efficient, nothing was ever too much trouble and they genuinely took pride in working at Raffles Dubai and it showed in everything they did.
We will certainly stay here again
Read more
Date of stay: September 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luciano Fontana, General Manager at Raffles Dubai
Responded Oct 1, 2024
Dear Linda S, Thank you for choosing Raffles Dubai and for sharing your wonderful experience with us. We are delighted to hear that you enjoyed the stunning beauty of our hotel, the spacious and clean rooms, as well as the relaxing pool area and pool bar. It is great to know that you found our staff attentive, polite, and efficient throughout your stay. Your kind words about Khan and the rest of the team are truly appreciated and will be shared with the team. We are thrilled that you had a pleasant time at our breakfast, evening drinks, and canapés in the Raffles Club Lounge. Rest assured, your compliments will be shared with the entire team. We look forward to welcoming you back for another fantastic stay. Warm regards, Luciano Fontana General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
We just completed a wonderful stay at Raffles Dubai. The hotel is beautiful, rooms are large, and the service is impeccable. From the lobby staff, maid service, and restaurant, you definitely feel like you are staying at a five star resort. A special shout out to Ashpar at the concierge desk. He was extremely helpful, making restaurant reservations, tour recommendations and reservations, and anything else we needed. The breakfast buffet is fantastic - a very wide selection of high quality food with a great staff. They have a really nice pool area, and a nice gym (although we did not use it).
The location is between the airport and the Mall of Dubai, so it is convenient for those reasons, although a bit further from the Palm island and Marina. Traffic in Dubai was very bad during our stay (late February) so pick your hotel location with that in mind. There is a mall (the Wafi Mall) connected to the hotel, which is convenient, but not much else within walking distance, so you will need to use transportation to get to most things.
I highly recommend this hotel. For what we paid (about $300/night with breakfast included), it was very much worth it.
Read more
Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Afif Salibi, General Manager at Raffles Dubai
Responded Feb 28, 2023
Dear Steve F, Thank you for choosing Raffles Dubai and for sharing your feedback on Trip Advisor. I am delighted that you enjoyed your stay with us. It is incredible to hear that you were impressed with our spacious rooms, delicious buffet breakfast and impeccable service. Rest assured that Ashpar will be praised for the job well done. We look forward to welcome you again soon. Regards, Afif Salibi General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
the new pool area is already dirty, covers on the loungers could be better protected and cleaned immediately. No drinking from 1. Day at the pool but barely getting up is already cleared. At 2. Column of water orange pollution that looks like vomit. that doesn't scratch anyone , nobody sees that either. Furthermore, bathers are allowed to sit on the tables and armchairs in the pool area, the covers should be protected with a towel, otherwise stains of sunscreen everywhere. Drinking in the room was only for 2 people although 3 were paying guests. No wake-up call though announced. Then although the bill was paid the night before in the morning still new settlement despite stress on departure.
Read more
Automatically translated
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I often choose Raffles when we’re looking for a quick vacation, a rejuvenation or a special occasion, for its sophisticated approach, comfort, serenity and appreciation of the guests. Unfortunately, Raffles Dubai surprised us in a whole different way.
We booked for one night and opted for the Wellness Retreat Package and Club Room.
We arrived very early at the hotel, around 2:00 a.m. We were denied entry by the receptionist, Ayab, and asked for another reservation work for last night, unless we arrived too early, although I had contacted the hotel in advance by email and notified them of our early arrival time.
I tried booking by location Accor but the site could not Reservation me last day.
I asked the front desk to book for me, but they offered me a high price. After a while-long discussion, it lowered the price a little, then lowered it again after another discussion. It was like buying something at a flea market.
The receptionist and alternate manager gave our gold members no attention, were not mentioned or provided any features. They didn’t appreciate the extreme fatigue we were in, and they didn’t even give us water. The first of them was to pay the hotel more.
Stupid, ill-treated, and unprofessional, the hotel has been reduced. Our original booking was AED 1500 per night for the Wellness Package,
But after bad treatment at entry, the reservation was cancelled and a regular two-night room booked for AED 1,300.
Raffles Hotel Dubai in general is a very old hotel that does not upgrade to the well-known Raffles chain. For the hotel service level in Dubai in general, the hotel is below five stars. You always feel understated, like you’re in a 4- or 3-star hotel in Dubai.
If you''re looking for comfort, serenity, and a break from the hassle of the city, don''t be fooled by the Dubai Braffles, as it''s undeniably the worst choice.
Read more
Automatically translated
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel will be one of my top five locations to stay while traveling the world. It is located in the WAFI neighborhood of Dubai. It is within walking distance of the Metro Dubai Healthcare City, which can easily take a person to downtown, the beach, and the Dubai Mall. It is a 15-minute ride to the Dubai Airport, making the hotel a very accessible and efficient location. The grand lobby entrance is very welcoming and fresh.
I will mention why I would stay at this specific five-star hotel for a second time. First, the tea service is divine. I highly recommend an appointment to have tea with the lovely staff, who serve an expansive array of hor 'oeuvres and accouterments. The Raffles Club was a pleasant surprise, and every evening, they have availability to have select cocktails and appetizers. But I must write that the in-room service is by far the BEST in-room delivery I have experienced of ANY 5-star hotels. The service team is remarkable. Mayank was especially significant in providing very prompt service and answering any requests. He is an excellent addition to the staff and service you expect while staying at a five-star facility. His manager, Kritika, has trained a superb staff for in-room service. The menu offerings for in-room service are so extensive that after staying at the property for an entire week, you cannot order everything on the menu. Lastly, the rooms are very comfortable and large, and even at some similar properties, a guest can feel cramped; however, not at Raffles Dubai!!
Read more
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
Room Tip:Make sure to try the Tea Service.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luciano Fontana, General Manager at Raffles Dubai
Responded Sep 25, 2024
Dear gbrolym, Thank you for sharing your wonderful experience at Raffles Dubai. We are delighted to hear that you found our in-room service to be exceptional and that you enjoyed the afternoon tea service, Raffles Club, and the comfort of our rooms. It's fantastic to know that our team members, especially Mayank and Kritika, contributed to making your stay memorable. We strive to provide a welcoming and efficient experience for all our guests, and your feedback motivates us to continue delivering exceptional service. We look forward to welcoming you back to Raffles Dubai for another outstanding stay. Warm regards, Luciano Fontana General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We selected Raffles Dubai because of the large room size (70sq/m) but were pleasantly surprised by how much we enjoyed staying there. The staff were extremely courteous and on occasion went out of their way to help. This is an older hotel that was built in the seventies in an Egyptian theme (on the outside mostly) and it does look vaguely like a pyramid. There is an attached shopping mall with a supermarket and chemists ( medicine was very inexpensive). It’s a little out of the way of most of the big malls and theme parks but we found uber super convenient and less expensive than a cab to get around. There are lovely gardens to walk in after breakfast but I will note that there are rooms overlooking the freeway on one side of the hotel which you should not stay in because the noise when you open the doors to your very large balcony would be very loud. We were on a different side of the hotel and sat comfortably on our balcony watching the lights come on across Dubai at night. They had one of the best rain showers I have ever had and the bed was super comfy. If we transition in Dubai again this will definitely be where we stay.
Read more
Date of stay: January 2025Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luciano Fontana, General Manager at Raffles Dubai
Responded 4 days ago
Dear Moccaron, Thank you for taking the time to share your delightful experience at Raffles Dubai. We are thrilled to hear that you enjoyed the spaciousness of your room and appreciated the courteous service from our staff. It is gratifying to know that our Egyptian-themed architecture and the nearby amenities added to your stay. We understand your concerns regarding the noise from rooms facing the freeway. While some of our accommodations do have this orientation, we are glad you were comfortable in your chosen room with a serene view of the city lights. Your feedback about the rain shower and the comfort of the bed is much appreciated and will be shared with our team. We look forward to welcoming you back on your next visit to Dubai. Warm regards, Raffles Dubai
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Raffles Dubai located near Wafi Mall was a short taxi ride from the airport. This was one of the reasons why we chose this hotel as our flight got in very late. The beautiful hotel was built like a pyramid, in line with the Egyptian theme of Wafi Mall. The room itself was great and we got an extra bed for one of the kids. The master bed was large though for us and our younger child. We had a large balcony with strong doors that blocked the noise from the nearby highway. We loved that the curtains opened automatically when the front door opened when we entered. The bathroom had both a bath and shower (water pressure was decent). The in-room slippers were good! The breakfast was tasty with a large selection of breads, cheese, dips, local foods and of course the classic eggs station. I particularly enjoyed the hummus with vegetable sticks and their muesli. The swimming pool consisted of a main pool and two smaller dipping/kids that were heated. Our room included Club Lounge access with afternoon high tea and evening canapés and drinks. We were very busy exploring the city so didn't manage to try the evening canapés nor the dinner that was included in our package. The service was overall very good. There was one blip where house keeping didn't pick up our laundry but it was immediately rectified when I informed them that we needed express service as we were flying out early next morning.
Read more
Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Afif Salibi, General Manager at Raffles Dubai
Responded Mar 31, 2024
Dear siuling, Thank you for choosing Raffles Dubai and for sharing your feedback on Trip Advisor. I am delighted that you were impressed with our Egyptian theme hotel and with your wonderful comments about our hotel services and staff. I am also glad that you enjoyed your breakfast and your club lounge access with afternoon tea in Raffles Club Lounge. We look forward to welcome you again soon. Regards, Afif Salibi General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the moment we arrived staff were very attentive and professional. We purchased a Luxury Escape package for 4 nights with Bonus inclusions such as Club Lounge package etc. We had our own Buttler which we didn't use and as soon as we left room someone had been and sorted out toilet paper into its fold, straightened up the towels put mood lights on etc etc... Breakfast and waitstaff was next level, I chose Egg Benny told it would be out in 7mins and I had a giggle with hubby and sure enough 7mins on the dot. Not only once but 3 consecutive days. Staff called cabs for us organized day trip to Aquarium and shopping center's all very English spoken and very friendly. Pool area lovely but drinks at pool bar pricey.
Read more
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Bloody hot under the feet at pool make sure you have shoes or thongs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luciano Fontana, General Manager at Raffles Dubai
Responded 2 weeks ago
Dear oxysPerth_Coogee_, Thank you for taking the time to share your wonderful experience at Raffles Dubai. We are thrilled to hear that you had such an exceptional stay, and that our team was able to deliver a level of service that exceeded your expectations. We will be sure to share your appreciation with the team, from the butler to the dining staff, as well as those who assisted with your transportation and day trips. Your kind words truly motivate us to keep delivering excellent service. Regarding your feedback on the pool bar pricing, we will certainly review it to ensure a more balanced offering for our guests. Thank you again for your kind review, and we look forward to welcoming you back for another fantastic stay. Warm regards, Luciano Fontana General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Having previously stayed a few times at Raffles The Palm I was keen to experience the ‘original’ version of the hotel in Dubai so a friend and I used the hotel as a base to enjoy both Dubai and attend the F1 race weekend in Abu Dhabi. Located a few kilometres from the airport the hotel has an excellent array of facilities to make one’s stay memorable. Starting with check-in I would like to recognise the outstanding professionalism of Luiza who represents everything great about the Raffles brand. Engaging, discrete and highly efficient throughout our stay we were most impressed by this charming young lady for whom nothing was too much trouble. Our twin Club room was made available to us early, on arrival. It was spacious, well laid out and luxurious. These rooms give guests access to the 10th floor and afternoon tea and evening canapés where the quality of food, presentation and service was first class. Another highlight was the spa and recently renovated pool area on the 4th floor which was immaculate and centred around a pool/pool bar with plenty of comfortable loungers and parasols. Particular mention should go to Ravi, the bartender at the pool who’s warm personality and attention to detail in looking after every guest made spending time there each day a treat. The hotel is located right next to the Wafi mall and handy for any provisions we needed. We hired a car during our stay to go back and forth to Abu Dhabi for the F1 weekend and onsite valet parking is complimentary for residents. Finally, the signature Raffles butler service ensured we wanted for nothing during our stay. I have stayed at more high profile (and expensive) hotels in Dubai, in better known locations like Palm Island and Jumeirah Beach; but Raffles Dubai is not outdone by any of these by reason of the genuine, professional and personalised service provided by the people who work here and whom seem proud to do so. Highly recommended and I will return with my wife early in 2024.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Afif Salibi, General Manager at Raffles Dubai
Responded Dec 5, 2023
Dear 23mohamedt, Thank you for choosing Raffles Dubai and for sharing your feedback on Trip Advisor. I am delighted that you had a memorable stay with us. It is incredible to hear that you were impressed with our newly renovated pool area, spacious rooms and impeccable service. Rest assured that Luiza and Ravi will be praised for their jobs well done. We look forward to welcome you again soon. Regards, Afif Salibi General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Warrington, United Kingdom1,117 contribution37 helpful votes
I do not think they are exactly the same, probably more choice and options on the paid afternoon tea. Saying that the afternoon tea in the club lounge was lovely and definately enough choice for us. Free flowing, hot or cold drinks also.
Yes kids are allowed upstairs and it’s a nice space for you and them. The staff are amazing and will bring you everything you need. The food is brilliant and a good selection of drinks too. Definitely worth it
There are more places to choose from in the Dubai area.
PRICE RANGE
₱12,191 - ₱25,253 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
raffles dubai hotel dubai, raffles hotel dubai, dubai raffles hotel
LOCATION
United Arab EmiratesEmirate of DubaiDubaiBur Dubai / Umm Hurair / Umm Hurair 2
NUMBER OF ROOMS
240
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
