The Ritz-carlton, Dubai

The Ritz-carlton, Dubai

Traveler (6632)
Deluxe Garden View Room
Room & Suite (833)
Pool & Beach (678)
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About

5.0
#1 of 20 resorts in Dubai
4.7 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.4 of 5 bubbles
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Experience The Ritz-Carlton, Dubai, and discover a private playground in the heart of the vibrant Dubai Marina District. With all the opulently decorated 294 rooms and suites enjoying garden and sea views at our Forbes Five-Star hotel in Dubai, United Arab Emirates, this intimately luxurious resort situated on 350 meters of the pristine white sands of the Arabian Gulf is the perfect place to relax and indulge. Our hotel's leisure offering comes full circle at The Ritz-Carlton Spa where the ambiance radiates the traditions and warmth of an Arabian "Hammam", with an innovative urban twist. Approximately 35km from Dubai International Airport and 25km from the business and financial districts, the city's traditional souqs and tax-free shopping malls, The Ritz-Carlton, Dubai is located on the prime white sandy beachfront of Jumeirah Beach Residence, adjacent to The Emirates Golf Club, world championship courses.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Babysitting
Valet parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Plunge pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Table tennis
Waterslide
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Desk
Minibar
Flatscreen TV
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family Resort
Classic
Languages Spoken
English, French, Russian, Arabic and 5 more
Hotel links
Special Offer:Earn points toward free nights.

Location

Al Mamsha St Jumeirah Beach Residence, Dubai 26525 United Arab Emirates
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 93 out of 100
93
Dubai Airport
29.9 km
See all flights
Dubai World Central - Al Maktoum International Airport
18.7 km
See all flights
DAMAC Properties
14 minDubai Metro
5.0
5.0 of 5 bubbles7,541 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in a prime location near JBR walk and Dubai Marina, The Ritz-Carlton, Dubai is lauded for its exceptional service and warm atmosphere, with staff who personalize experiences for their guests. While some guests have mentioned the need for room updates and expressed concerns about additional charges, the hotel's room cleanliness and amenities, including varied dining options and multiple pools, garner positive feedback. Travelers enjoy the hotel's festive decorations and luxury comforts, though construction noise has been a point of disruption for some.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Noise level
Mixed
Service
Attentive
Amenities
Abundant

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Detailed Reviews
Travelling is the best remedy wrote a review Feb 2020
London, United Kingdom
+1
5.0 of 5 bubbles
This is a beautiful and grand hotel, conveniently located near the Dubai Marina and JBR. Guests have access to lovely pools and a private beach. The rooms and bathroom are very spacious, there is good lighting, a huge full length mirror, a separate toilet and closet with safe and wardrobe space. The balcony we had was big and overlooking the resort and the sea which was lovely! Bottled water is provided in the abundance which is well needed in the heat. Housekeeping do a great job and the Asprey toiletries are lovely.

Breakfast provides a great varied selection of hot and cold food. The room we had was fairly traditional looking but I think there might be other, more modern rooms.

We could see construction work from the balcony and beach, but couldn’t hear any noise so it didn’t pose a problem. Reception very kindly gave us early check in and late check out.

As we were celebrating our anniversary they surprised us with a cake, we also had fresh fruit in the room. We only tried La Baie restaurant for lunch, it was average but we preferred to eat out of the hotel as there are so many places in Dubai! Overall, I’d have no hesitation recommending this hotel.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from aido2824, General Manager at The Ritz-carlton, Dubai
Responded Mar 4, 2020
Dear European_Traveller_2, It was our pleasure to welcome you to The Ritz Carlton Dubai. Thank you for taking the time to give us your feedback and recognizing our Ladies and Gentlemen for their hospitality. We are thrilled you enjoyed every aspect of your stay and that we were able to make your anniversary a memorable one. We look forward to welcoming you back and creating even more Ritz Carlton memories. Best regards, Jeroen Elmendorp General Manager The Ritz-Carlton, Dubai
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Lucky L wrote a review Jan 2020
Sydney, Australia
4.0 of 5 bubbles
Our family of 6 stayed 7 nights at the Ritz Carlton Beachfront in 2 interconnecting suites after 7 nights at the Ritz Carlton DIFC. We had a perfect stay at the DIFC, the staff were exceptional in their kindness and service. Our expectations were therefore set quite high on arriving at the Ritz Carlton Beachfront.

We upgraded to 2 Luxe suites with guaranteed ocean views and expansive wrap around balconies with lounge chairs. However, unfortunately we were given only one suite with this description. The other was a normal suite, with no upgrade features and clearly different. Despite mentioning this on arrival with the club check-in staff and more importantly paying for the second room upgrade, no compensation/refund was given. Both suites were nevertheless still comfortable, beautifully appointed and clean.

The resorts location on the Beachfront is fabulous. The beach and pools were fantastic, the staff very helpful and attentive, handing out water, fruits and even popcorn!

The club lounge was superb with all day dining available and included in our package. From the lunches, afternoon teas and evening canapés (which was more than substantial for dinner) we were never hungry! The lunches and dinners varied each day with changing menus/themes.
Special mention to Club staff Indra, Patel, Belle and Nadia for making our visit enjoyable. These members of the Ritz Carlton Club team made such a difference to our stay.

The buffet breakfast in the main hotel was lovely, the Indian corner in particular was outstanding. The Indian chef (?name) went out of his way to ensure we were looked after, cooking special dishes for us to try.

Only recommendation would be for staff to monitor what children are doing around the buffet at breakfast. Saw many kids, out of the parents eyeshot, handling food, putting item back after touching them or even coughing over dishes.... an obvious turn off not to mention safety/health concern. Having said that, it is clearly the parents responsibility to control their children and make sure others guests are not disadvantaged or placed at risk. Perhaps a rule that children are not allowed near the food areas without adult supervision would be helpful.

We dined once at the Blue Jade. The food was very tasty however portions small and very expensive. The staff were lovely and overall we enjoyed our dining experience here.

Our stay at the Ritz Carlton Beachfront was overall pleasant and comfortable. We did prefer the DIFC, though the Beachfront location is obviously a plus.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from aido2824, General Manager at The Ritz-carlton, Dubai
Responded Jan 21, 2020
Dear 46luckyl, Thank you for choosing to stay with us and for your valuable feedback. Although we are happy to know you enjoyed your overall experience at our resort we would like to acknowledge and apologize for those aspects where we failed to exceed your expectations. Your comments on your room allocation will be investigated with our Club lounge team to understand the error in allocating you the correct rooms. Your concern for the food safety at breakfast is very valid and will be highlighted with out Food and Beverage and Culinary teams. We are grateful for your appreciation of our Club Lounge team and will certainly pass on your feedback to them. We do hope these elements did not take away from what we hope was a memorable stay and you will give us another opportunity to welcome you back and deliver the true Ritz-Carlton experience. Kind regards, Jeroen Elmendorp General Manager The Ritz-Carlton, Dubai
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
djo53 wrote a review Feb 2020
Staffs, UK
5.0 of 5 bubbles
My wife and I have just returned from a 5 night stay at the Ritz-Carlton and it was absolutely brilliant in every respect.

The hotels location cannot be bettered. JBR walk at the front of the hotel is fantastic for an after dinner stroll, as is the Dubai Marina which is also very close by. At the rear there is a beautiful and very extensive pool and garden area leading down to a private section of Jumeirah Beach. Although Dubai is a very spaced out city, all the places a tourist would want to visit are very accessible from this location using the hop on hop off buses, the Metro, or the very reasonably priced taxis.

The hotel itself is lovely and very classy! There are 6 excellent restaurants serving food of the highest quality. Breakfast in the Caravan Restaurant is the perfect start to the day. Our favourite for dinner was the Blue Jade which is an Asian fusion restaurant, however we can highly recommend them all.

The best thing about this hotel though is the staff. We have never been served so well at any hotel, anywhere on our extensive travels, neither have we been made such a fuss of by the staff. At every location in the hotel the staff were ultra friendly, superbly professional and simply could not do enough for us. It is perhaps a little unfair to make special mention of individuals because every single one of them was brilliant. That said, we must especially thank Jerick in the Caravan Restaurant, Ariel in Guest Services, and the three Housekeeping guys who looked after our room.

A big thank you to all at the hotel, we will definitely be back.

Finally a word about Dubai itself, a BRILLIANT place to visit.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from aido2824, General Manager at The Ritz-carlton, Dubai
Responded Feb 15, 2020
Dear djo53, It is always such a pleasure to read your feedback, thank you for choosing to stay with us. We are delighted to know the wonderful stay you had and happy that our Ladies and Gentlemen went over and above to make sure you had a memorable stay. Thank you for recognizing their hospitality, Jerick, Ariel an dour Housekeeping team will be happy to know the difference they made to your stay. We look forward to welcoming you back and creating even more amazing Ritz Carlton memories. Kind regards, Jeroen Elmendorp General Manager The Ritz-Carlton, Dubai
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Rosa R wrote a review Aug 2020
Germany
+1
1.0 of 5 bubbles
Ritz Carlton JBR Dubai

We are well traveled family which has been to top destination globally. It is so saddening to be at this hotel in Dubai as it cannot compare to any Ritz Carlton in the world. Its very poorly managed, under staffed and doesn’t give you that royal welcoming feeling and quality as we are used to. Lots of signs of wear and lack of maintenance, swimming pool is not very clean, carpets dirty, walls peeling, beach umbrellas with tears in them, sun bed cushions extremely poor condition. Pool water temperature is very hot unlike other hotels of same rank and lower, water served is not cold, so many restrictions. Staff very arrogant and not willing to take a further effort to make guest welcome and much much more poor management flaws that are very visible and leading that Ritz in Dubai to loose its glamour and reputation. Check in experience was way below what is usually expected, bell captain service as well. Having in mind that this is a hard time for everyone during this Covid-19 period and that everyone is trying their best to maintain that quality of service to meet the high expectations of spending customers, this hotel is absolutely way below what it should be. We went to two other hotels to see if there was something wrong with us, but from what we saw at the other hotels, your hotel was below expectations. You have to wait quite some time for the taxi to come unlike at other hotels as well. You must call house keeping to come clean your room, in other hotels they do it twice a day even in corona time without your calling them. The beach area is not raked, lots of garbage and debris all over, bird droppings on sun beds and the list goes on. No one assists you in opening su umbrellas and placing towels on sun beds as well. You are not allowed to drink water by the pool, we had water all day long by the pool at other hotels of same rank without staff running at you yelling that it’s not allowed.This hotel presents itself as a 5 star hotel, but this specific location doesn’t even suit that level, it’s a 3 three star feeling. Only thing we can say that was good is the food quality at all your restaurants. Virginia from the reception welcomed us in a very inpolite way. She should have much better customer service skills and training than she currently does. Here are the photos of this "luxury"hotel.
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeroen Elmendorp, General Manager at The Ritz-carlton, Dubai
Responded Sep 2, 2020
Dear Rosaura_88, Thank you very much for your review here on TripAdvisor. I also appreciate the time you took to speak to me over the phone to discuss your stay in detail. We are truly sorry we were not able to provide you The Ritz-Carlton experience you were used to. We have addressed all your feedback in the meantime to avoid this from happening again in the future. Best regards, Jeroen Elmendorp
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BS-2015 wrote a review Apr 2021
Miami, Florida
+1
5.0 of 5 bubbles
Amazing experience at this top notch property. The rooms are beautiful and location is perfect, close to everything. The pool is incredible and the beach area is super nice. Breakfast buffet is vary good with a lot of food options from different countries.
The best this hotel offers is the service, they have an impeccable team willing to assist every time with a smile, they are all hoteliers at heart it’s incredible how all of them are synchronized to give you a warm welcome and a great smile always looking out for you ( Rosa at the front desk) is this person super attentive and reflects that she truly loves her work and what she does, she made us feel welcome everyday she made us feel like family, she always called us by the last name never forgot our names, this is a top notch employee a truly gem for this hotel.
Others employees that stands out were Míl and Arthur at the concierge always patiently helping us with a smile. Charles (who always remembered out names) and Ariel at the bell desk out side were amazing. Husain our room attendant was super sweet with his towels creations and flowers made us feel like home everyday and the room was impeccable.
Letizia and Virginia at the front desk were amazing and very attentive to our needs.
Emmanuel and Pascar at the BBQ restaurant treated us like royalty, Pascar has impecable service and very attentive.
We also would like to mention the general manager Jeroem Elmendorp because all this good service is the reflection of excellent management. Thank you for all your attention and amenities you truly made our honeymoon super special and totally unforgettable, we will recommend always and will be back!!!!!
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Date of stay: April 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeroen Elmendorp, General Manager at The Ritz-carlton, Dubai
Responded Apr 11, 2021
Dear brenda s, Thank you for taking the time to provide us with your valuable feedback following your recent stay at The Ritz-Carlton, Dubai. Truly we take pride on making our guests' experience a memorable one. We are delighted to hear that you were pleased with our resort and the welcome experience received from our Ladies & Gentlemen. We have shared your good words to the entire team especially to those you mentioned, as this will motivate each and every one to continuously work on our endeavor in giving our guests the utmost comfort and satisfaction that they certainly deserve. We thank you again for staying with us and looking forward to have you again here at The Ritz Carlton, Dubai Warm regards, Jeroen Elmendorp General Manager The Ritz Carlton, Dubai
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Mr. G wrote a review Aug 2020
Belgrade, Serbia
+1
1.0 of 5 bubbles
I would like to point out that this hotel is not in the best condition, everything is quite worn down and out of date ( photos that are on the site do not justify actual conditions of hotel property). Check in experience is quite below expectations Staff are not that welcoming and you don't have that sincere feeling, they do not even appreciate guests especially ones that paying for two rooms and are not even offered an upgrade or some special benefits. Their management only reached out to us when a review was written about our dissatisfaction and they blackmailed us to delete review in order to upgrade us. This property is at an excellent location, but sadly the complete property shows great signs of lack of upgrade and maintenance. They do not have cold showers at pool areas, pool temperature is not as cool as it should be, beach umbrellas and beach beds are torn and rusted, beach is not raked or cleaned as there is so much trash all around and no one really cares, lifeguards and Secretry only looking at mobile phones and chatting not paying attention to guests. When we arrived they served water that wasn't cold at the pool and beach area, until we brought it up to the management and only then you could notice the change. We complained about lots of things as the hotel really showed great signs of poor management in every regard. Starting from checking in to quality of room
( switch sockets, curtains one room had automated other didn't, do not disturb sign one room had hanging sign while other had digital one, the room control touch pad didn't work well in the upgraded room, carpets were dirty, walls were peeling in many areas of hotel, near the kids pool a step on the bridge is very wobbly and an accident waiting to happen, torn umbrellas at beach, lists just goes on) After going to the Mexico property and Aruba property, this one was way below every expectation. I understand that we were all hit with covid 19, and that there was a period of no customers, but this is no way to welcome back customers. Lots of other hotels in the same price range offered much superior services and tried way harder to please us. Only place that was excellent at this hotel was the Restaurant Blue Jade ( everyone was exceptional there). I really had great expectations for this hotel, but after going to this one I will think twice before I decided to go to any one of their hotels again. In my opinion they can do much better, it all comes down to the management ( if I were management, I would feel ashamed). Photos are there to justify what I mean!
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeroen Elmendorp, General Manager at The Ritz-carlton, Dubai
Responded Aug 26, 2020
Dear AwsomeJudge, Thank you very much for your review here on TripAdvisor. I also appreciate the time you took to speak to me over the phone to discuss your stay in detail. We are truly sorry we were not able to provide you The Ritz-Carlton experience you were used to. We have addressed all your feedback in the meantime to avoid this from happening again in the future. Best regards, Jeroen Elmendorp
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simonalcock wrote a review Sep 2021
Ingatestone, United Kingdom
5.0 of 5 bubbles
A superb seven night stay for us at the Ritz-Carlton.

It’s a six storey hotel with gardens that open onto the beach. The main pool area was calm with ample sun beds well spaced in natural or parasol shade. This was good for us as the temperature was pushing 40C all week. The pool staff were friendly and efficient.

Due to the seasonal heat the outdoor restaurants were not available which left us the options of Splendido(Italian),
Blue Jade(Pan Asian) both of which had good options for half board guests with small supplements for premium items. The black cod in Blue Jade had a £18 supplement which my wife swore was worth every penny. I just swore....£18. Joking apart the menus were extensive and the portions Dubai sized. Caravan was another option, a buffet restaurant with a varied selection of cuisine from around the world. There is also a dine around option with over 100 restaurants in the Marriott Bonvoy group in Dubai participating.

Aravind was our daily guy from housekeeping. He was truly outstanding. Our contentment seemed to be his soul intention. Flowers in the room, petals on the bed, towel sculptures....each time we praised and thanked him he would try to excel himself the following day. An exceptional young man who would do well in any customer facing role in the hotel.

We opted for half board in a club room. The club room as described on the website and by our travel agent came with additional benefits of access to the club lounge which served breakfast, a light lunch, afternoon tea, drinks before dinner and chocolates after dinner. This brief description does the club lounge no justice. From lunch service through to after dinner chocolates there is a full drinks service at no additional cost, both non-alcoholic and alcoholic beverages included. We have never had such in any of the club lounges we have previously frequented. Quite apart from this, the staff in the lounge, chefs waiting staff and reception staff were amazing. The cliche “nothing is too much trouble” was made for all the staff in the lounge. Vanilla, Nadia, Mumta, Kissy, Darwin, Indra, Shazab, Albert, thank you to you all and apologies to any that I have missed.

It is fair to say that this property will be the first we will look at when we next journey to or through Dubai.
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeroen Elmendorp, General Manager at The Ritz-carlton, Dubai
Responded Oct 3, 2021
Dear simonalcock, Thank you for taking the time to share your detailed and honest review about your stay at The Ritz-Carlton, Dubai. It’s great to hear that you enjoyed our hotel and the service you received during your stay. We have shared your good words to the entire team as this will motivate each and every one to continuously work on our endeavor in giving our guests the utmost comfort and satisfaction that they certainly deserve. We thank you again for staying with us and looking forward to have you again here at The Ritz-Carlton, Dubai. Warm regards, Jeroen Elmendorp General Manager The Ritz-Carlton, Dubai
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clarence99 wrote a review Nov 2020
Norton, United Kingdom
5.0 of 5 bubbles
We stayed at the Ritz Carlton for 12 nights in November and had a fantastic time.

Firstly I must congratulate Dubai itself. Arrived into DXB waited for a Covid test on arrival, expected to pay but was free of charge. Next day text arrived to say negative, please enjoy Dubai, how simple is that.

Staying at the hotel is just like normal apart from everyone is wearing masks when moving around. Staff are also wearing gloves which you regularly see them changing. Whenever people leave a table or a sun lounger the staff are on hand to quickly sanitise everything, the room and hotel were spotlessly clean all through the stay with lots of visible cleaning of public areas and there is plenty of sanitiser all over the resort. We felt very safe!

The hotel is lovely and as always with Ritz Carlton it is the staff that make it special. Everyone we met was warm, friendly and very professional. Some people who we came into contact with most and who really impressed us were (I apologise in advance for any misspelt names or if I have forgotten anyone)

Caravan for breakfast everyone was so welcoming every morning but Jerrick deserves a special mention for his welcoming smile and ‘special’ Cappuccino

Housekeeping, the room was spotless, beautifully presented and the towel art was amazing thank you so much Negi and Martha

At the pool, Mahesh, Alex and Rajesh were fantastic, always on hand with a smile if you needed anything and make sure you try the smoothies

We had dinner in Splendido, Amaseena and the Palm Grill, the food was exceptional, and a special thank you to Chef Franceso and Chef Hassan and our service from Hamed and Jacob was second to none.

We enjoyed the Club Lounge; all the staff were very welcoming but a special thank you to Nadia.

Over all we had an amazing stay, if you are thinking of going don’t let Covid put you off, you will have an amazing time and feel very safe, can’t wait to return.
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Date of stay: November 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeroen Elmendorp, General Manager at The Ritz-carlton, Dubai
Responded Nov 18, 2020
Dear clarence99, Firstly, allow me to thank you for choosing to stay with us, and for taking time to share your amazing review on your experience at The Ritz Carlton, Dubai. I have just finished reading your letter and it brings me pride and joy to learn how our Ladies and Gentlemen made an impact on you and your family’s stay. Thank you for highlighting and appreciating our room amenities and cleanliness, your welcome experience, restaurant service efficiency and the overall service provided by our Ladies and Gentlemen particularly those you mentioned. Rest assured that I will be sharing your feedback with our Team, feedback like this keeps us all motivated. We appreciate your trust and your patronage. Please do let us know if there is anything we can help you with for your next trip. We are certainly looking forward to welcome you back for another lovely experience at the Ritz Carlton, Dubai. Best regards, Jeroen Elmendorp General Manager
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T4622ZHsteve wrote a review Feb 2020
Lytham St Anne's, United Kingdom
5.0 of 5 bubbles
My wife and I booked this last minute short break to Dubai and after the disappointing service at another hotel decided to try this one on a friend’s recommendation. We stayed 5 nights on a HB package with club facilities. Overall the staff are extremely helpful and polite as you would expect, and we were very lucky to have a lady called Apsana looking after our room, she is a credit to the hotel. We had a King Room with balcony on the fourth floor, the room was a good size, very clean and modern with a large comfortable bed, there is not much else you need. All rooms have a view of the sea, ours was a side view but good enough and I suggest you need to be on the fourth floor or above to really appreciate it. Restaurants on site are great as is the club floor, but I expect this may be very busy during peak times and I am not sure we really got the best value from it. The pools are good and with direct access to the sea front via a private beach and with being on the JBR there is always something going within walking distance if you do want to get out of the hotel . Drinks as with anywhere in Dubai are not cheap but I do recommend a night cap in the library bar.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from aido2824, General Manager at The Ritz-carlton, Dubai
Responded Feb 15, 2020
Dear T4622ZHsteve, It was our pleasure to welcome you and your wife to The Ritz Carlton Dubai. Thank you for your kind comments, we are delighted to know you had a relaxing and comfortable experience. Your comments on Apsara, they are much appreciated and I am sure she is very happy to know the difference she made to your stay. Thank you once again and we look forward to welcoming you back whenever your travels bring you back to Dubai. Kind regards, Jeroen Elmendorp General Manager The Ritz-Carlton, Dubai
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JTT#12345 wrote a review Dec 2020
5.0 of 5 bubbles
The Ritz Carlton Dubai is a spectacular property that combines a wonderful location, classy property, and a spectacular team! We have stayed at the property for about three months now and cannot speak highly enough of the entire team who make you feel special everyday while staying here which speaks volumes of the quality service provided. The entire breakfast team from Paksah, Mary, Jerrick, Neeraj the chef, Joshua, Emmanuel, and the management team led by Daniel continue to impress even as the breakfast guest count continues to rise weekly. The housekeeping team does a consistently good job everyday which makes us relaxed coming back to the room. The retail shop team with Amelia and Anelyn are very helpful with playing tennis daily. We can’t speak highly enough of the Lounge Team led by Patel and including Nadia, Indra, Kissy, and Silvester. All five of them are truly special individuals, take great care of us, are all so personable and funny, and take great pride in their jobs. I have never encountered such a great lounge leader than Patel in all my hundreds of previous stays at Marriott properties. The pool team does a great job of being responsive and taking care of us every time we go. The spa team including Suphanee and Luh is wonderful and provide incredible treatments. The Blue Jade team including Glaiza and Emily always take good care of us. The front desk team led by Yousef does an amazing job and always helpful (especially when we forget our keys). The bell hops are always friendly and welcoming. The security guards are friendly and personable. Even the finance guy Saurav is so helpful when we needed assistance. Rajesh is still the international man of mystery who pops out of nowhere and always so nice and helpful. The true superstar of the property is Virginia who always goes out of her way to warmly welcome us, say goodbye to us, provide special items in the room, and assists with so many random things while we are there. She will surely be an incredible GM one day if that is the path she wants to pursue. So much credit goes to the fabulous GM Mr. Elmendorp. He leads this incredible group of people and goes out of his way to ensure his team takes good care of us and personally welcomes us upon arrival. Staying at a property for so long allows for the increased possibility of having random issues and challenges but the consistent amazing service across all departments is truly a reflection of the pride, passion, and commitment to quality service that Jeroen and his entire team provides as it clearly comes from the top down. Kudos to the entire Ritz Carlton team as they are truly special!!!
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Date of stay: December 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeroen Elmendorp, General Manager at The Ritz-carlton, Dubai
Responded Dec 5, 2020
Dear Jeremy T, On behalf of our entire team at The Ritz Carlton, Dubai, we thank you for choosing us as your second home whenever you are in Dubai. Providing the highest level of hospitality is our number one priority and it gives me pride and joy that this reflected on your recent stay with us. I am delighted to hear that you enjoyed your stay with us and sincerely appreciate your complimenting feedback about the services of our dedicated Ladies and Gentlemen. It is a pleasure to share your feedback with highlighted team members. As always, don't hesitate to let us know if you are visiting again soon. We look forward to welcoming you back for another memorable experience. Warm regards, Jeroen Elmendorp General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bob1962car asked a question Jun 6
Warminster, United Kingdom77 contributions12 helpful votes
In the club lounge, are alcohol drinks free throughout the day or just happy hour 5:30-7:30?
Dubai, United Arab Emirates160 contributions10 helpful votes
Dear guest, Kindly note that alcohol drinks served from 12:00pm to 10:00pm every day. Should you require anymore assistance, please do not hesitate to reach out. We are looking forward to welcoming you in our hotel. Kindest regards, Asset Sabit Assistant Front Desk Manager The Ritz-Carlton, Dubai P.O. 26525 Dubai United Arab Emirates D +971 4.318.4000
Answer from Caroline LP
London, United Kingdom1,311 contribution115 helpful votes
Here in Dubai now and it’s scorching hot, this is not the weather for serious swimming outside! The pool at the spa is approx 19m give or take, just in case anyone else was wondering!
Brenda D asked a question May 2024
Eastbourne, United Kingdom
Is the hotel within walking distance to a metro station?
Dubai, United Arab Emirates160 contributions10 helpful votes
Dear guest, yes, our hotel is very close to the metro station, 5 min walk. Kind regards, The Ritz-Carlton team
Answer from sarriad
Munich, Germany26 contributions31 helpful votes
It is a child friendly hotel with kids pool, various areas with outdoor games and some nice highlights that might be fun to discover. Camel ride at the beach lots of birds in the lush gardens. However i would not call it a proper family hotel with particular Kids Entertainment.
21100sha wrote a tip Jun 21
Salisbury, United Kingdom1 contribution
5.0 of 5 bubbles
"If you haven’t paid for club lounge the drinks can be expensive. "
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Dearbhla K wrote a tip Jun 21
1 contribution
5.0 of 5 bubbles
"We visited in June. It was way too hot for us. If you don’t like heat over 40degrees C visit before May and after September "
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arthur M wrote a tip Jun 17
Jebel Ali, United Arab Emirates83 contributions50 helpful votes
5.0 of 5 bubbles
"Avoid peak breakfast Club lounge serves 5 times per day Free water at the sun lounges Free sunscreen too On JBR so everything is close"
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Violette R wrote a tip Jun 17
1 contribution
5.0 of 5 bubbles
"Club lounge serves children’s meals!"
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Karen C wrote a tip Jun 15
Poole, United Kingdom39 contributions37 helpful votes
5.0 of 5 bubbles
"Club room access is very worthwhile and worth the extra cost. "
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Not the right property for you?
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PRICE RANGE
₱16,590 - ₱28,768 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton dubai hotel dubai, ritz carlton dubai, dubai ritz carlton, ritz dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiJumeirah Beach Residence (JBR) / The Marina
NUMBER OF ROOMS
294
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE RITZ-CARLTON, DUBAI - UPDATED 2024 Resort Reviews & Price Comparison (United Arab Emirates) - Tripadvisor

Frequently Asked Questions about The Ritz-carlton, Dubai
Which popular attractions are close to The Ritz-carlton, Dubai?
Nearby attractions include Lock, Stock & Barrel JBR The Walk (0.4 km), Dubai Marina (0.3 km), and Dunya Confectionery and Dates Shop (0.4 km).
What are some of the property amenities at The Ritz-carlton, Dubai?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-carlton, Dubai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-carlton, Dubai?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Ritz-carlton, Dubai?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Ritz-carlton, Dubai?
Conveniently located restaurants include Asil Restaurant, Al Shorfa Restaurant & Cafe, and Terra Mia Dubai Italian Restaurant & Pizzeria.
Are there opportunities to exercise at The Ritz-carlton, Dubai?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Ritz-carlton, Dubai have airport transportation?
Yes, The Ritz-carlton, Dubai offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-carlton, Dubai?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-carlton, Dubai offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-carlton, Dubai?
The staff speaks multiple languages, including English, French, German, Italian, Russian, Chinese, and Hindi.
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