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Swissotel Al Ghurair Hotel

Omar Bin Al Khattab Road Near Fish Roundabout, Dubai 185051 United Arab Emirates
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Traveler (1727)
Room & Suite (467)
Videos (3)
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About

#356 of 810 hotels in Dubai
Location
Cleanliness
Service
Value
Travelers' Choice
Swissôtel Al Ghurair, sits at the centre of Deira’s thriving business and leisure district, linked to a top shopping destination - Al Ghurair Centre. The hotel is within easy reach to major tourist landmarks, leisure destinations and city services, a 5-minute drive from Dubai International Airport and few minutes’ walk from Union Metro Station
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Massage chair
Neck massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
City View
Quiet
Languages Spoken
English, French, Russian, Arabic and 8 more

Location

Omar Bin Al Khattab Road Near Fish Roundabout, Dubai 185051 United Arab Emirates
Name/address in local language
Swissotel Al Ghurair Hotel
3,340Reviews110Q+A100Room tips
Traveler rating
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Usman A wrote a review Yesterday
1 contribution
The room was very big and the view Well located access to every thing Very good service and a very good breakfast. Top of very good staff.
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Date of stay: March 2024
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Empress Natasha wrote a review May 2023
3 contributions
Hotel's Favorite
How I really feel freedom, enjoy and happy every times I'm come to the spa. Third times I came to the spa for reenergize, fix and relax my soul, whole body, mind with lift up my senses, the expert therapist release my desires with delivered their knowledges, skills and experienced professionally!. I want to express my high satisfaction and appreciation to angel Jamaliza for the second time be my best doctor!. Jamaliza helps me with her deep knowledges and experienced with friendly and empathy attitude!. Next are Miss Jessica. Like her movement good in skill and how she care me during the treatment. Also love her sexy voice!. In Swiss Sotel Al Ghurair Spa Not Only the therapist's are best, the spa host are also well trained and can boost levels up the ethic and professionalism!. Miss Dina are so Patient when on that day I keeps change my booking times as I'm waiting for my hammam treatment. She also entertain me well when met me at the locker when I changed my clothes right after 150 minutes wonderful treatments!. How about another spa host that saw me when I arrived until I left the spa at 10.10 pm, Miss Grace? She So Cute!. She give me Warm Welcome, good guidance and so friendliness when I'm leaving the spa. At the time my heart feel..., I met a new good friend's in Dubai!. Ya Rabb... It's makes me felt the spa are my second home with a good friend's around me!😄🎀🎊. For the spa, all are well maintained!. For the cleanliness, safety, love the simple concept, solitude, dim light, (maybe can put burner infuser with aromatherapy at the reception area and public areas all around inside the spa such at walking area treatment rooms, inside relaxation lounge, steam, sauna and the jacuzzi in make the spa more dramatic, warm and elegance in makes whoever visit, come or pass the spa will feel heartfelt!). Really release any guest neck and shoulder with the warm towel or pillow during the treatment where that's don't have or practice at other spa even at well known and luxury spa in Dubai!💫. Next, maybe I want try to stay and feel the difference and the new and wonderful experience at Swiss Sotel Al Ghurair hotel. The warm and lovely experiences I had from the angels in spa encourage me and other's to get more luxury and best moments in levels up life more soulful blissful moments, meaningful and precious forever!💖💎✨ High Appreciate with hugs Angel Doctor Jamaliza, Angel Soul Jessica, Dina and Grace. Next also Angel Tam Tam!. I will regularly meet you for we gets more blessed!💞. Spa Swiss Sotel Hotel Al Ghurair, Dubai Are Awesome!☘️💫💖💎✨
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Date of stay: May 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Amal El Ansari, General Manager at Swissotel Al Ghurair Hotel
Responded Jun 4, 2023
Dear Billionaire9181, We very much appreciate your detailed comments regarding your spa experience at the Swissotel Al Ghurair's Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Jamaliza, Jessica, Dina, Grace and Tam Tam. I am sure that this feedback will serve as an encouragement to them and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ahmad A wrote a review Apr 16
1 contribution
Nothing was worth the amount paid, from checking in to arranging the room to the time and type of breakfast, the quality of the place, and the treatment of the staff. Nothing was nice at all, even when I checked out. No one cared about me either when I arrived. No one helped me move my things. A very, very bad experience that will not be repeated.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Fran wrote a review Apr 15
3 contributions
It was an amazing experience from the time you enter the hotel, to reception and to their recreation/spa area/ gym and pool. You can definitely feel the calmness and relax on your vacation or off well. Without having to worry about disturbances. Staffs were friendly and accommodating, too.
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Andriano V wrote a review Apr 14
1 contribution
It was very good experience. The hotel staff are very accommodating. I really like the experience with the therapist named jessica and the receptionist grace is very good in accommodating with our needs and inquiry. It has all we need. Thank you
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Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gemma E wrote a review Apr 14
1 contribution
During our stay, we had a taste of excellent and memorable services rendered to us by the Health Club Team: start from the reception, we were received by friendly and kind mannered staff (we were assisted by Grace). Then, Dante and Jun will surely assist you professionally in the gym; and same goes to all on duty Lifeguards. To summarize, your experience will give you the enthusiasm to come back for more.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: Pool will intend to crowd the pool during Eid holidays - but only during some fragments of the day.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nenita V wrote a review Apr 14
1 contribution
We had a pleasant and excellent experience during our visit in the Spa and Gym - Pool. The whole staff are very professional and friendly - kudos to Ms. Grace in the reception who had extended her kind assistance all through out our stay. We will surely come back.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
Room Tip: The hotel is linked to the mall which is highly accessible to big number of restaurants and over...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Cheng wrote a review Apr 12
2 contributions
From booking until end of spa treatment. Me and my friends had fun and enjoy the spa treatment. We used the facilities in spa, steam sauna and jacuzzi. While waiting for our friends to finish, we stayed in relaxing lounge and enjoyed the ambience. Thank you
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Date of stay: April 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Abraham C wrote a review Apr 11
1 contribution
Rooms and the services were realy excellent. However, there are lots of room for improvements in regards to the breakfast buffet. But overall, it was a nice stay. We will definitely comeback. The mall beside the hotel was also really amazing.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
Room Tip: More varieties of food in the buffet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Cherry C wrote a review Apr 10
1 contribution
We considered staying at the Swissotel Al Ghurair because it is highly recommended to families with children and we were eager to unwind during the extended Eid holidays. Upon our arrival at the hotel, the receptionist informed us that he is providing us an upgraded room at no cost, however there would be a waiting period while the room was being prepared. I told him it was okay, that we would wait because we were hungry and would be heading to Madaen Plus, a Lebanese restaurant, for lunch.…. This is when things started to go very wrong during our stay. We placed an order for salads, grilled chicken, fish, and lamp chops. We felt taken advantage of and discriminated against since after the salad arrived and we finished it, no one even came to our table to clear it while everyone was mingling at the hostess desk. Since my toddler was starving, my husband became very agitated and asked the waiter where our main meal was. Can you believe that after 45 minutes of waiting, our main meal arrived at our table burned and unappealing to the point where nobody could possibly eat it? We must return the salmon since it is dark as charcoal. We didn't even touch the food. My husband was furious and left the table and paid the bill. I told the man to whom we paid the bill that their food is terrible and that the service and wait times are appalling. He apologized without providing any justification. When I told the guy at the reception about our unpleasant dining experience, he only said, "Oh, I'm sorry to hear that." I thought he would be more understanding and inform me that your issue will be forwarded to our management team for resolution. The receptionist made up that the upgraded room was precisely the same as the one I had booked; in other words, he lied because our room wasn't ready. There was no pen inside the room, which my young daughter wanted to play with and write in. A pen should be included in the hotel amenities. I have to make a call to request it. I had to tell the reception that the toilet needed to be cleaned because it was that filthy. When I called the reception to inquire for coffee, I was informed that the hotel had removed the plastic, so they were unable to give coffee sachets; instead, I may order from room service. Wow, this is the first time I have ever experienced Accor without coffee in the hotel rooms. The carpet is filthy and smells. FYI: Toiletries- it was never replenished during our stay.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
₱4,692 - ₱7,495 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Al Ghurair Rayhaan Dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Muraqqabat / Deira
NUMBER OF ROOMS
428
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SWISSOTEL AL GHURAIR HOTEL - UPDATED 2024 Reviews & Price Comparison (Dubai, United Arab Emirates) - Tripadvisor

Frequently Asked Questions about Swissotel Al Ghurair Hotel
Which popular attractions are close to Swissotel Al Ghurair Hotel?
Nearby attractions include Al Ghurair Centre (0.05 km), Novo Cinema Al Ghurair Centre (0.2 km), and Star Cinemas (0.2 km).
What are some of the property amenities at Swissotel Al Ghurair Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Swissotel Al Ghurair Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Swissotel Al Ghurair Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Swissotel Al Ghurair Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Swissotel Al Ghurair Hotel?
Conveniently located restaurants include Liwan Restaurant, Romantic Baka Restaurant, and Il Forno Al Ghurair Centre.
Are there opportunities to exercise at Swissotel Al Ghurair Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Swissotel Al Ghurair Hotel have airport transportation?
Yes, Swissotel Al Ghurair Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Swissotel Al Ghurair Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Swissotel Al Ghurair Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Swissotel Al Ghurair Hotel?
The staff speaks multiple languages, including English, French, Russian, Chinese, Hindi, Japanese, and Arabic.