Amazing holiday, friendly staff, lovely clean pools and beautiful rooms with balcony overlooking Dubai skyline. Hotel surroundings really clean and pleasant. Manoj and team in the World Eatery were brilliant. Would come back here without hesitation.
Sofitel The Palm Dubai is the crème de la crème of hotels situated on the Palm Jumeirah. We are talking not only the world class facilities they have to offer but most importantly the impeccable services delivered by each member of staff in the hotel. Reservations: Cris was very helpful and accommodating to our queries regarding room rates and packages. Highly recommended as he is very knowledgeable about all the packages and rates. Reception: Upon arrival, we were greeted by warm smile by the lovely lady at the reception named Vashee. She’s the one who processed our check-in, we arrived early and we understand that standard check-in time is at 3pm. We were happy to wait and relax by the pool and after an hour or so we received a call from her saying that room Is ready! Happy days! There are few more people we wanted to thank at the reception - Otman, Soliman and Asif. Club Lounge: we were given Club Lounge access during our stay at the resort. It’s a spacious place to chill and have refreshments while having a break from the warm weather of the city. We were very looked after - thank you to Ksenia and Princess and the whole team. Guest Relations: after getting the room in the morning, we decided to park ourselves by the pool near the apartments of the resort - top tip: pools by the apartment are quieter than the main one by the main building. By the time we get back to our room, a heart-touching surprise was waiting - a cake (very delicious) and a card greetings from Yashirah and Azar. We were celebrating our 3rd wedding anniversary and those little things made the celebrations extra special. Bell and Concierge: our bags upon arrival were taken care by Vishnu - he’s very funny! Then delivered to the room by Rizwan - who helped us as well upon departure with our bags and transportation to the airport. Carl at the concierge Desk is certainly our favourite- cheeky and funny but also very helpful. Very informative about what’s happening across the city - especially with the Expo. He gave us tips on how to get there without paying extra for transfers between the hotel and Expo . World Eatery: it’s an international restaurant if i am not mistake, located by the apartments side next to the pool. They have the best pepperoni pizza and most refreshing mojito. They have lovely staff too - Sai and Wilbert! We even had a chat with them. Housekeeping: our room was very looked after - we received morning cleaning to replenish our amenities and turn down service on daily basis by an absolute star - Rama, his name is! We can’t thank him enough in making sure our room is immaculate. We needed some bits and pieces one day and have to ring Housekeeping and Jojit was very accommodating and helpful. Thank you for our chocolate treats. Spa: world class spa facilities and amenities- they recently partnered with L’occitane. Relaxing escape from the real world. They have indoor and outdoor experience pools, complete with sauna and steam room. Spa experience at Sofitel was one of our holiday highlights. Hana from the reception was lovely and helpful - she’s the one who helped us with our booking as we made it advance prior to travel. We are terribly sorry as we both can’t remember the two masseuses who delivered an excellent job. We were lucky enough to get a couple suite on the day of our appointment. Porterhouse bar: how about ending the holidays with some drinks - we went to Porterhouse bar adjacent to the restaurant and concierge desks. We were greeted by Ryan who is the bar manager (not 100%sure). Great ambiance and vibes. If by any chance you’ll be in Porterhouse Bar - look for Ryan and ask for mojito - he’ll bring you the best ones. Hotel and Resort : green wall is an impressive feature! Plenty of spaces across the resort, beach promenade too!…
Firstly I’d like to say what a beautiful property, kept spotlessly clean in all parts. The service at the hotel is incredible, every member of staff goes out of their way to be courteous and helpful to make your stay as enjoyable as possible. We enjoyed the restaurant’s our favourite being The Porterhouse steak house. The food is great, the staff are so professional and exceptional at their job we just kept going back I have to mention the amazing Diah, she welcomed us in for dinner late on our first night and took care of us throughout our stay she is such a wonderful asset to the hotel, I felt very sad when we left she made a big impact on us both. We loved Oliviers run by Elena and her team of wonderful staff. Elena was also a wonderful lady who was so helpful to us throughout our stay we knew we were in safe hands with my husbands food intolerances as well with her she is so professional and sweet. We loved the hotel but feel we also have to be honest in our review. We found the amount of babies and small children in all parts of the hotel except for the Spa almost intolerable on some evening’s trying to enjoy a 5star meal. Also the beach and all pools are very occupied with children, we never went to the pool at all because of this and found ourselves a long way down the beach trying to get some peace. It’s not that we don’t adore children we had 4 of our own and have a beautiful baby grandson but was not expecting this. If you have small children I can highly recommend this hotel for you as it doesn’t get much better than this. However if you are a couple looking for a peaceful break this is not the place for you.…
I had a great experience in sofitel the palm dubai and This is my second time This place always impresses me specially with the hospitality and I would love to highlight a person and thank him for all the guidance and accompanying us with great passion and happiness thank you ashraf so much for the assistance and the great hospitality
Beautiful restaurant, I joined with my friends at laguna lounge for drinks . The Dj was wonderful. Our waiter was Benjamin who was very attentive and fast. The beach view was really what we wanted for the night. Overall it was beyond our expectations.
Underrated restaurant. I dinned with my fiancé and had amazing cocktails. Laguna martini was my favorite. Chicken gyros was delicious too. Benjamin was amazing and recommended the best drinks and food.
I went to this hotel on december last year. Good place for staycation, near tourism attraction like Atlantis, Palm, and easy to find Indonesian food. Love this hotel with cheerful staf. Architecture building so modern.
Very good staff His name Ashok Manavi nice staff very good quikly make everything good He is friendship Holidays are very nice we are enjoying our rest breakfast is very nice Beach is very clean and excellent playing football Swimming pool is very clear Hotel room very comfortable Everything is excellent really 😎👍🤝
I stayed at Sofitel Dubai The Palm for a long layover in UAE. The suite was nice and big, with a sea view and the breakfast was good! Loved the a la carte menu! We also tried Moana Restaurant, very yummy. Hope to be back one day longer for more days!
I really had an amazing night with my husband. It was such a cold evening but BENJAMIN who was our waiter provided us with blankets and checked on us frequently that we don't lack anything at all. I recommend this restaurant 100%. Amazing music and lovely view. I really can't say enough but appreciate everything 💯.
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