Sofitel Dubai The Palm
8,990 reviews
#78 of 761 Hotels in Dubai
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East Crescent Road The Palm Jumeirah, Dubai United Arab Emirates
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
View all photos (8,737)8,737
Room & Suite (1968)
Pool & Beach (1006)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 04/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel Dubai The Palm
Updated 04/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#78 of 761 hotels in Dubai
Location
Cleanliness
Service
Value
Travelers' Choice
Discover the warm Polynesian welcome of Sofitel Dubai The Palm, a luxury 5 star beach resort on the East Crescent of the world’s famous island Palm Jumeirah. Here, you are ensconced in a tropical retreat yet so near to Dubai’s many exciting attractions and landmarks. Experience Arabic hospitality in a setting inspired by the culture and architecture of the South Pacific. Long white sandy beaches, the turquoise waters of the Arabian Gulf, magnifique touches of French elegance everywhere – you are relaxed, revived and restored. We invite you to step into this world of leisure and rejuvenate. Be our guest.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Paid internet
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Plunge pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Tennis court
Water sport equipment rentals
Aerobics
Billiards
Entertainment staff
Table tennis
Tennis court offsite
Water park offsite
Waterslide
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Free shuttle or taxi services
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Additional bathroom
Desk
Housekeeping
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Great View
Languages Spoken
English, French, Russian, Spanish and 16 more
Location
Full view
55Somewhat walkable
Grade: 55 out of 100
10Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
East Crescent Road The Palm Jumeirah, Dubai United Arab Emirates
Name/address in local language
Getting there
See all nearby hotels
8,990Reviews736Q+A100Room tips
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Popular mentions
+1
Stunning! Highly recommended to visit ! Calm and relaxing place! Comfortable sun beds , Very warm spacious pleasant swimming pool , Huge and very beautiful territory , Delicious meals and drinks. Mouth watering ice cream. Very fast check in
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Date of stay: February 2021
Helpful
If you’re reading this review run and make your reservation to this absolutely gorgeous hotel. We have been here for almost 10 days and we are loving every minute of it. Customer service is top notch. Especially our breakfast has been incredible with the help of young man named JOSEMON ( hello managers if you’re reading this you better give this fine man a raise!!!) he has been super good and treating us like kings and queens every single day. I have never seen a customer service like this one before. We have not left yet but we are planning another vacation to this resort with the rest of my family. It will be sad leaving and I will truly miss this hotel and all the employees here! Keep up the good work guys!!!
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Date of stay: February 2021Trip type: Traveled with family
1 Helpful vote
Helpful
I spent one month in one of the Villas with a family. The villa was amazing and the access to the beach, as well as the equipments in the gym were amazing! But what really made a difference during my stay was the hotel/villa butler. Ian, from Kenya, was super professional and took care of every detail. From making amazing strawberry smoothies and showing us all that Sofitel could offer to the guests, he helped me to feel comfortable in the villa, always paying attention to our needs and even anticipating them. I highly recommend both Ian and the resort for whoever looking for rest and good holidays!
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Date of stay: February 2021Trip type: Traveled with family
Helpful
during this pandemic afllicted start of 2021. To be honest, you won't be disappointed from your stay here even if you have high expectations. We've spent 8 nights here and really enjoyed it. I'm pleased to share our experiences with you in the next passages. Positive: The whole resort is clean, neat and nice to look at with it polynesian architecture and style. You can find safety recommendations everywhere, what is in particular necessary because there are still people walking around that need this helping hand.... The staff is very polite and accomodating in every circumstance. We have stayed in one of the beach suites. Nice interior and big balcony to relax on. So, the photos from th website were not too exaggerated or photoshopped. During our stay, three restaurants were open (Breafast restaurant and Lounge not included). The Maui at the beach served snacks and small plates until 6 pm. That food was ok and nothing to critizise. The Moana is the seafood restaurant that serves, who would have thought - seafood, and in additon, Sushi as well. Nothing to say but thumbs up! The third one is the Porterhouse. We had some extraordinary grilled fish and steaks here. Therefore, have a try! By the way, keep your eyes open for the waiter / barkeeper named Angelo. He was our favorite "SOFITEList" and makes extraordinary drinks besides his obliging service and behaviour. Negative: Especially in this time, the staff should have taken more drastic measures when it comes to guests running around in the public area without wearing a mask! Another thing which can be improved is that sun loungers were missing on the balcony / terrace. Would have been great to take a sunbath someday on the own balcony to escape the hustle and bustle. Finally, the hotel offered an option to take a PCR test within the hotel from 9am to 2pm everyday - which is quite comfy but the docotor or nurse was totally overstrained. Probably because he was alone without any help to enter all details from the multinational guests. The Hotel should work on a system to get the queing in line because that was a catastrophe. Maybe some printouts where everyone can fill out the necessary details while waiting? Even though the text for the negative points seem to look long, the positive outweigh the negative and we will come back again! Cheers!…
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Date of stay: February 2021
Rooms
Cleanliness
Service
Helpful
Can’t comment on the hotel itself as we weren’t staying there. We went as a family for the day on a pool and beach pass. Having done some of these in other hotels whilst in Dubai we wanted to check out Sofitel. It looks a great hotel. Nice facilities. Very nice pool. Very average beach but more on that later. Some staff were super helpful and really nice. But some of the restaurant staff were incredibly rude! They have no physical menus so you scan a QR code. I did this and it wouldn’t load. Asked for help from a person working in the restaurant and they basically dismissed it as being an issue with me / my phone before walking off! Got a different person and they then told me to get on the Wi-fi which I did but it still wouldn’t load. It was then the WiFi’s fault. Eventually he tried to load it on his phone and it still wouldn’t work so he finally flagged it to the manager who got it fixed. But until that point it was clearly “my fault”. Both of our children are gluten intolerant so was looking for options in their many restaurants. It was extremely limited but we did find the World Eatery which seemed to have better options. Trekked up there to find it was permanently closed despite no mention of this on the website. Beyond this, the beach was ok. Around the waterline was surprisingly full of stones and sharp shells. Wasn’t expecting this given it is enclosed with no waves. The final thing was it was incredibly expensive. Ice creams and drinks were a rip off but they have got you because there is nothing else nearby. All in all, not very impressed. There are much better pool and beach deals elsewhere in Dubai. …
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Date of stay: February 2021Trip type: Traveled with family
Helpful
PRICE RANGE
US$166 - US$487 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palm shoreline apartments hotel dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiPalm Jumeirah
NUMBER OF ROOMS
361
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Claim Your Listing Frequently Asked Questions about Sofitel Dubai The Palm
What are some of the property amenities at Sofitel Dubai The Palm?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sofitel Dubai The Palm?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Dubai The Palm?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sofitel Dubai The Palm?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sofitel Dubai The Palm?
Conveniently located restaurants include The World Eatery, Moana Seafood Restaurant, and Porterhouse Steaks & Grills.
Are there opportunities to exercise at Sofitel Dubai The Palm?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Sofitel Dubai The Palm?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Dubai The Palm offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel Dubai The Palm?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, Hindi, and Thai.
Are there any historical sites close to Sofitel Dubai The Palm?
Many travellers enjoy visiting Jumeirah Archaeological Site (12.7 km) and Jumeirah Archaeological Site (11.6 km).
Does Sofitel Dubai The Palm have any great views?
Yes, guests often enjoy the ocean view available here.