Peshawar serena hotel

Peshawar serena hotel

Khyber Road Peshawar Golf Club, Peshawar 25000 Pakistan
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Traveler (87)
Room & Suite (41)
Wygląd restauracji Marco Polo .
Dining (13)

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₱13,357
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.0
#1 of 12 hotels in Peshawar
4.3 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Set amidst the center of this historical city, overlooking the lavish Peshawar golf course and the historic Bala Hisar Fort, Peshawar Serena Hotel is a mix of tradition, culture with modern facilities and exceptional service. In the heart of the picturesque city of Peshawar, the colonial style building is close to the Governor house, Army House, and the High court.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Tennis court
Children Activities (Kid / Family Friendly)
Airport transportation
Valet parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Outdoor dining area
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Massage
Salon
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Bath / shower
Bathrobes
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Urdu
687Reviews13Q+A40Room tips
Traveler rating
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Detailed Reviews
Frequent wrote a review Jan 2020
2 contributions
5.0 of 5 bubbles
Excellent stay. Overall staff specially Housekeeping staff under suprrvision of waheedullah is extending good services to all occupants. Front office staff like naima, shazia, anwaar, muskan, rebecca also extend full efforts to keep you comfortable. Food is also very good.
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nadeem-R-Chaudhry, General Manager at Peshawar serena hotel
Responded Jan 29, 2020
Dear Guest, Thank you for taking the time to post this great review. We aim to provide exceptional service and create memorable experiences. We are glad to see we accomplished this with your stay. We will happily pass along your kind words to the entire department. We look forward to welcoming you back for another unforgettable stay. With Best Regards
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Poleinahole wrote a review Jan 2023
Switzerland2,311 contributions1,841 helpful vote
3.0 of 5 bubbles
I stayed at this hotel in 2006 when it was run by Pearl Continental and it was comfortable but in need of upgrading even back then.

Fast forward seven years and Serena has just taken over, but the hotel is even more fraying around the edges. The staff are too: the Pashtun people are amongst the world’s friendliest and most hospitable, but you wouldn’t know it staying here. They aren’t unfriendly, but don’t exactly make you welcome either.

The furniture remains old and dark. Rooms and bathrooms are small. The tiled floors make it easy to keep clean, however. Heating is very good in winter. Too good. Unfortunately, you can’t control the temperature so I turned it off as the room was otherwise boiling.

There is no kettle or tea or coffee making facilities in the room! A first for me in Pakistan. Even 2 or 3 star provincial hotels have this.

WIFI is poor for what is supposed to be Peshawar’s best hotel. It’s very slow and you often lose the connection.

Laundry service was efficient and unlike Pearl Continental where you have to pay cash on delivery, get a voucher or block an amount on your credit card, they trust you to settle upon departure.

The breakfast buffet is excellent but unless you have room for another buffet meal cone dinner time, you are out of luck.

There is no physical room service menu in the room. Just a QR code which takes you to a 50 page general Information booklet about all the Serenas. Try and flip to the room service menu and you can’t as you need to go page by page and the WIFI is too poor. I therefore walked to the restaurant which insisted I had to eat from the buffet. I asked to see the room service menu supposedly available all day until 11 PM, Guess what? If the item wasn’t served as part of the buffet it was “closed.” So for two nights I had fruits and nuts for dinner. All I wanted was a simple soup… but that’s impossible to get here.

Serena has only just taken over. I can only hope they improve quickly, as this Serena is badly letting down the brand.
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rooshan wrote a review Sep 2020
Mirpur, Pakistan1 contribution
4.0 of 5 bubbles
I stayed in room 310, the rooms are clean with good housekeeping and friendly staff. My floor manager Mr. Waheed was very courteous and made my stay comfortable.
The laundry service is also prompt and the in house restaurants have plenty of options to choose from.
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Date of stay: September 2020
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PC Peshawar, General Manager at Peshawar serena hotel
Responded Oct 9, 2020
Dear Guest, Thank you for appreciating our services. We are glad to see you satisfied. We would love to have you back very soon! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nighat A wrote a review Dec 2020
1 contribution
5.0 of 5 bubbles
I stayed at the Hotel for the first time and it was an amazing experience. Starting from the floor supervisor Ijaz Ali Qazi & floor boy M. Ibrahim, they were extremely conscientious of our comfort & requirements & made sure that our needs were met. All the staff, waiters, helping staff, chef, reception and Manger food & beverages were extremely welcoming, helpful, charming and asking for suggestions.
Superb overall.
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Date of stay: December 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PC Peshawar, General Manager at Peshawar serena hotel
Responded Dec 9, 2020
Dear Guest, thank you for taking the time to post this great review. We aim to provide exceptional service and create memorable experiences. We are glad to see we accomplished this with your stay. We will happily pass along your kind words to the entire team. Thank you once again and Hope to see you very soon! Sincerely,
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Saadat R wrote a review Sep 2020
1 contribution
2.0 of 5 bubbles
The Hi tea I attended at PC was quite contrary to my expectations.There was a limited number of items unlike PC Lahore hi tea.The tea was also served in a thermos due to which its taste was awful. Management of PC must take serious measures to improve the quality since better hi tea options are available in the town.
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PC Peshawar, General Manager at Peshawar serena hotel
Responded Oct 9, 2020
Dear Guest, Thank you for sharing your views. We are sorry for any inconvenience that happened. We would love to have you back with an amazing experience very soon. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Goran H wrote a review Mar 2020
Kastav, Croatia382 contributions171 helpful votes
3.0 of 5 bubbles
... but probably the best accommodation in Peshawar. It is not European standard 5* hotel but its charming colonial style, beautiful garden and excellent personnel makes this facility a good choice to stay in Peshawar. Unfortunately, strong security measures spoil impression but it is still necessary. The breakfast is great, excellent selection of local food, real orange juice, homemade omelettes which is made upon request.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nadeem-R-Chaudhry, General Manager at Peshawar serena hotel
Responded Mar 5, 2020
Dear Guest, Thank you for taking the time to post this great review. We aim to provide exceptional service and create memorable experiences. We are glad to see we accomplished this with your stay. We will happily pass along your kind words to the entire department. We look forward to welcoming you back for another unforgettable stay. With Best Regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
altaf_yunus70 wrote a review Nov 2020
Islamabad, Pakistan11 contributions3 helpful votes
1.0 of 5 bubbles
I stayed for 10days on business. Bathrooms are old with rusty fittings. Beds are uneven as the mattresses are old and used extensively. Rooms are noisy as thin walls can subject you to listen to coughing neighbor. Food menu is good but horribly cooked. Majority items on the menu are not available. Breakfast while complimentary has no options and tasteless. CoVID protocols are badly violated. No PPEs are provided and no sanitizer etc is available. I would prefer to stay in Peshawar Services Club than this horrible place.
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Date of stay: November 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PC Peshawar, General Manager at Peshawar serena hotel
Responded Nov 17, 2020
Dear Guest, Thank you very much for your review and feedback. I would like to apologize for the unfortunate circumstances of your recent stay. I have made note and will be investigating each of the comments from your review. We do value your business and look forward to seeing you again. Best Regards,
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sohail q wrote a review Oct 2021
Karachi, Pakistan9 contributions4 helpful votes
5.0 of 5 bubbles
My experience was very good specially Mr Iftikhar Alam from house keeping really took care of me , always kept my room clean and full of essential things needed.
Good luck for Mr Iftikhar Alam......

Hope to visit again this hotel soon
I will prefer this hotel always in Peshawar.
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Date of stay: October 2021Trip type: Traveled solo
Room Tip: Best
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PC Peshawar, General Manager at Peshawar serena hotel
Responded Oct 26, 2021
Valued Guest, Thank you for appreciating the services of Mr Iftikhar Alam. We are glad to see you satisfied. We look forward to welcoming you back for another unforgettable stay. Sincerely,
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Liaquat ali wrote a review Jan 2020
1 contribution
5.0 of 5 bubbles
It was a great experience at PC Peshawar.
Over all stay was good nice hotel and very comfortable room, such a really Delicious food on the top restaurant Bukhara it was amazing and a great Experience. I really appreciated the cheek-in and check-out procedure, the staff behaviour was too good, and they were showing a great hospitality . an one thing more, i meet a gentleman Mr. Fida Ali, he was very cooperate and helpful & and the other young lady GRO Muskan a great Well come With a beautiful smile .
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Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nadeem-R-Chaudhry, General Manager at Peshawar serena hotel
Responded Jan 7, 2020
Dear Guest, Thank you for taking the time to post this great review. We aim to provide exceptional service and create memorable experiences. We are glad to see we accomplished this with your stay. We will happily pass along your kind words to the entire department. We look forward to welcoming you back for another unforgettable stay. With Best Regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maria Moghal wrote a review Jun 2021
1 contribution1 helpful vote
1.0 of 5 bubbles
Pathetic stay at PC peshawar.

The outside seems perfect, but the inside is just the the opposite.

Unprofessional staff members,
Delayed services,
Old furniture,
Old fashioned washrooms,
uncomfortable beds,

No "complementary tea set up" in the rooms.

On asking the reason, the receptionist says " company nahi deti, hum ghar se to nahi laa sakty".
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Date of stay: June 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PC Peshawar, General Manager at Peshawar serena hotel
Responded Aug 10, 2021
Dear Guest, Thank you very much for your review and feedback. I would like to apologize for the unfortunate circumstances of your recent stay. I have made note and will be investigating each of the comments from your review. We are in process of renovation and assured you that we will do our best to give you the great hotel experience. It is requested to please share some details at nadeem.satti@pchotels.com to learn more about the short comes and areas where we must improve on and on which we can certainly do better. We do value your business and look forward to seeing you again. Best Regards,
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aziz R wrote a tip Nov 2023
1 contribution
4.0 of 5 bubbles
"Book well in advnce as its the best hotel in Peshawar."
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Trail23675536078 wrote a tip May 2023
Peshawar, Pakistan2 contributions
5.0 of 5 bubbles
"Kindly, You May Mention Your Official Email Address As well ?"
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FKaramally wrote a tip Feb 2023
Karachi, Pakistan37 contributions
3.0 of 5 bubbles
"Carry your go-to coffee cup in the morning :)"
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Deddy wrote a tip Dec 2021
Putrajaya, Malaysia57 contributions38 helpful votes
4.0 of 5 bubbles
"Choose a room with even number eg. 32, 34, 36, 38 as these rooms are facing the golf course. Less traffic noise and great view. "
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sohail q wrote a tip Oct 2021
Karachi, Pakistan9 contributions4 helpful votes
5.0 of 5 bubbles
"Best"
Read full review
Not the right property for you?
There are more places to choose from in the Peshawar area.
PRICE RANGE
₱10,536 - ₱11,118 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pearl continental hotel peshawar
FORMERLY KNOWN AS
Pearl-Continental Hotel Peshawar
LOCATION
PakistanKhyber Pakhtunkhwa ProvincePeshawar
NUMBER OF ROOMS
140
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PESHAWAR SERENA HOTEL - UPDATED 2024 Reviews & Price Comparison (Pakistan) - Tripadvisor

Frequently Asked Questions about Peshawar serena hotel
Which popular attractions are close to Peshawar serena hotel?
Nearby attractions include Fort Bala Hisar (0.6 km), Mahabat Khan Mosque (1.0 km), and Pakistan National Council of the Arts (2.1 km).
What are some of the property amenities at Peshawar serena hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Peshawar serena hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Peshawar serena hotel?
Guests can enjoy free breakfast, an on-site restaurant, and barbeque facilities during their stay.
Is parking available at Peshawar serena hotel?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Peshawar serena hotel?
Conveniently located restaurants include Chief Burger Peshawar, Charasi Tikka Shop, and Tai Pan (Pearl-Continental Hotel).
Are there opportunities to exercise at Peshawar serena hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Peshawar serena hotel have airport transportation?
Yes, Peshawar serena hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Peshawar serena hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Peshawar serena hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Peshawar serena hotel?
The staff speaks multiple languages, including English and Urdu.
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