El Carmen Suites
9 Calle Poniente No. 17, Antigua 03001 Guatemala
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About
#39 of 120 hotels in Antigua
Location
Cleanliness
Service
Value
We are located in a very exclusive area of Antigua, only 5 blocks from the Central Park.
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Property amenities
Free public parking nearby
Wifi
Breakfast available
Airport transportation
Conference facilities
Banquet room
Full body massage
Rooftop terrace
Parking
Breakfast in the room
Taxi service
Meeting rooms
Massage
Pedicure
Baggage storage
Non-smoking hotel
Outdoor furniture
Laundry service
Ironing service
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Room features
Housekeeping
Wardrobe / closet
Bottled water
Private bathrooms
Tile / marble floor
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
127Restaurantswithin 0.5 km
23Attractionswithin 0.5 km
193Reviews4Q+A8Room tips
Reviews
Traveler rating
- 77
- 57
- 34
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- 10
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To start, the name is a deception. These are not suites, but bare, concrete rooms with only a bed and chairs, and no amenities or safe. The location is along a major street with rumbling truck traffic all night, and the clientele roams and talks loudly and slams doors through the night. That's just for starters. A total ripoff.
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: There are nice hotels in Antigua for half the price.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from El Carmen Hotels, General Manager at El Carmen Suites
Responded 3 weeks ago
Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms: Room 10 had a terrible smell, especially in the closet, it was so bad we had to move rooms. The second room we moved to (room 30) had mold on the ceilings and an uncomfortable bed, the sheets smell like they haven’t been washed and the bed hung off the side of the bed frame. It was the worst sleep we’ve ever had. Service: everyone was very friendly and had great customer service. Overall: I do not recommend staying here. We both woke up with stuffy noses which is a symptom of sleeping in a room with mold.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from El Carmen Hotels, General Manager at El Carmen Suites
Responded 9 Oct 2022
Hi Jasmin, We are sorry to hear that your stay with us was not pleasant. We will take under consideration your observations in order to improve
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was nicely located just 5min from city. Nice to have breakfast on the rooftop. Rooms and hotel was quite nice. The service as well, they can also help you with tours. You have working wifi there too.
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Date of stay: July 2019Trip type: Traveled with friends
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from elcarmenhotel, Director de Relaciones con Clientes at El Carmen Suites
Responded 22 Jul 2019
Thank you for your comments regarding your stay with us. We are happy to hear that you enjoyed our breakfast served on our rooftop.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is very centric which is good but ended up awake at 3am by the sound of other room alarm and noisy guests checking out, rooms dont have any sound control plus have poor ventilation and get quite warm (no vents and no a/c). Beds are squeaky and not that confortable. The bathroom is horribly decorated. Overall for the price (over 100 usd) I am sure there are better other choices.
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Date of stay: June 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from elcarmenhotel, Director de Relaciones con Clientes at El Carmen Suites
Responded 1 Jul 2019
Thank you for your review, this help us improve. We are sorry to hear there were some issues with the ventilation and sound control. Please rest assured we have addressed this with the team to ensure we improve on this.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The communal areas here are lovely. Grear coffee too. But the first room I got given absolutely stank of a stong chemical smell which I can only imagine is the floor cleaner. I asked to be moved, 5 minutes jn there made me nauseous. The next room also smelled old and is run down. Road noise very loud! The mattress doesnt have a mattress protector, the thin fitted sheet goes straight on the matress which is just gross. Thumbs down for me.
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Date of stay: February 2019Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from elcarmenhotel, Director de Relaciones con Clientes at El Carmen Suites
Responded 11 Mar 2019
Thank you for your comments, we are sorry for the inconveniences, we will take this under consideration.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is a cosy little oasis, set in the lovely colonial town of Antigua. The courtyard within the hotel is beautiful and its landscape ; simple and yet stunning , making us feel right at home. It’s just great to be able to chill at the courtyard sipping coffee or a beer. The staffs are all friendly and very helpful, passionate and knowledgeable. The staff helped us booked most of our activities at great prices and we are so grateful for all the tips. The rooms are big, simple and yet functional . Hot water is available but can take a few minutes to flow through the shower, so a little of patience help. Overall this is a nice place to stay, and i would recommend checking it out.
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Date of stay: October 2018Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from El Carmen H, Director de Relaciones con Clientes at El Carmen Suites
Responded 6 Dec 2018
Thank you for sharing your experience with other travelers. We are glad to hear that you enjoyed our facilities and that our staff was helpful. Thank you for your stay with us and we hope that you will consider us for your next trip!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a very nice 3 Star Hotel. Not in the center of the town, but not far from everything. Just 4 blocks away from the Main Plaza (Parque Central de la Antigua Guatemala). I would say the location, a little bit away is better to have a tranquil night. The hotel itself does not show all the beauty from the outside. There is a big wood door that is kept closed all day and night. But inside you will be presented by a huge garden very well taken care of. There is no parking. People are very attentive and always smiling. The room is very comfy, good bed, small tv that I did not try. In my room (19) there was 2 queen beds. My only complain is the shower, difficult to get to a constant water temperature. Sometimes too hot, sometimes colder. But nothing that bothered too much. I do not know if this is normal, but there is no air conditioning. One day it was hot to get sleep but as I was tired I had no issues. The internet was really good, for the local hotels I have been in Guatemala. Like 30 Mbps downstream / 5 Mbps upstream. The breakfast is the high point. You have lots of options to choose from and they are served in the rooftop, where you have a wonderful view of the volcanos around. I tried the Motuleños, a speciality of the house. 2 fried eggs on 2 fried tortillas filled with fried black beans, tomato sauce, cream, cheese and cilantro and fried plantains as a side accompaniment. There is some fruits and tea, coffee and orange juice as well. Photos attached. …
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Date of stay: November 2018Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from El Carmen H, Director de Relaciones con Clientes at El Carmen Suites
Responded 28 Nov 2018
Thank you for sharing your feedback regarding your stay and for the kind words regarding the breakfast. Thank you for staying with us and we hope that you will consider us for your next trip!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for a week as part of a package. The hotel was nice, but would not have been my first choice due to lack of amenities. Especially given that we were hiking, biking, and kayaking, I would prefer somewhere with a pool or hot tub. The room was clean and comfortable. Clean bath towels daily, but only one hand towel and one wash cloth for 3 people. The package had us away for two nights out of the week. The hotel staff charged $1 per bag for storage, which is ridiculous. They coordinate with the tour operator for the cost of the room, and knew we would be out for two separate nights, and still charged us. The menat the front desk were apologetic. The woman was prickly and borderline rude. I told them we would pay all charges at checkout, but they asked for the money incessently. I held my ground. Marvin at the front desk was wonderful. A problem solver, helpful, chatty, and kind. The other guys were nice. The woman was a cactus - prickly. The hotel needs to coordinate better with the tour operators. Thanks, Marvin, for being cool.…
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Date of stay: November 2018Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from El Carmen H, Director de Relaciones con Clientes at El Carmen Suites
Responded 28 Nov 2018
Thank you for your stay with us and for sharing your experience in our hotel. We are sorry to hear there were some issues. Please rest assured we have addressed this with the team to ensure we improve on this.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Awesome base in Antigua. Really close to the city square, great pubs and food and very easy to navigate around. The view on the rooftop at night was my favourite! To sit upstairs and be able to see Volcan de Fuego erupting was a real treat. The staff are incredibly friendly and professional, the only downside being beers are extremely overpriced, so buy them from a corner store. The rooms are clean, comfortable and there is a laundry service at the hotel (also very expensive compared to local rates)
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Date of stay: October 2018Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from El Carmen H, Director de Relaciones con Clientes at El Carmen Suites
Responded 7 Nov 2018
Thank you for sharing your experience in our hotel. We were pleased to read you liked the location of the hotel and the view from our rooftop at night. It was a pleasure to have you stay with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here on two occasions and in both cases it was a perfect base in Antigua. The suites are about 5 blocks from the central square of Antigua - walking along cobbled streets. Its in a quiet part of town with all rooms on two levels surrounding a very pleasant internal courtyard. The roof top is large and has some seating and tables - great for some late night drinks looking at the volcano under the stars. The rooms are reasonable size with good facilities - a great shower and bed. We did not have breakfast included so went out each morning (there are some great options nearby. The property does not have a restaurant. The reception seems to be manned 24/7 and sold a small range of essentials and drinks. The property fees very secure with a door that is locked late evening. Recommend.…
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Date of stay: August 2018Trip type: Traveled with friends
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from El Carmen H, Director de Relaciones con Clientes at El Carmen Suites
Responded 7 Nov 2018
Thank you for your excellent review and for sharing your experience with other travelers! We are happy to hear that you enjoyed our facilities and location. We hope that you will consider us for your next trip!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$49 - US$93 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaSacatepequez DepartmentAntigua
NUMBER OF ROOMS
32
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Claim Your ListingEL CARMEN SUITES - UPDATED 2023 Hotel Reviews & Price Comparison (Antigua, Guatemala) - Tripadvisor
Frequently Asked Questions about El Carmen Suites
Which popular attractions are close to El Carmen Suites?
Nearby attractions include Xibalba Studio (0.5 km), The Snug (0.4 km), and Ayuntamiento (0.2 km).
What are some of the property amenities at El Carmen Suites?
Some of the more popular amenities offered include airport transportation, meeting rooms, and laundry service.
What food & drink options are available at El Carmen Suites?
Guests can enjoy breakfast during their stay.
Is parking available at El Carmen Suites?
Yes, free public parking nearby is available to guests.
What are some restaurants close to El Carmen Suites?
Conveniently located restaurants include Once Once, 27 Adentro, and Los Moros by Porta Hotel Antigua.
Does El Carmen Suites have airport transportation?
Yes, El Carmen Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Does El Carmen Suites offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at El Carmen Suites?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to El Carmen Suites?
Many travellers enjoy visiting Iglesia de San Francisco El Grande (0.6 km), Real Palacio (0.7 km), and Casa Popenoe (0.7 km).