Crowne Plaza Panama Airport, an IHG hotel

Crowne Plaza Panama Airport, an IHG hotel

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Crowne Plaza Panama Airport
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Avg. ₱6,386 /night, 2/9 - 2/10
₱7,663
per night
₱6,734
per night
₱5,805
per night

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About

#53 of 129 hotels in Panama City
4.5 of 5 bubbles
Location
4.1 of 5 bubbles
Rooms
3.9 of 5 bubbles
Value
4.3 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
4.2 of 5 bubbles
Sleep Quality
The Crowne Plaza® Panama Airport Hotel is the best option for business and leisure travelers. Its convenient location is only five minutes away from the International Tocumen Airport and offers complimentary transportation to and from the airport from 6am to 12pm. Close to the hotel, you will find the Global Business Terminal business complex and different companies such as Bayer and Copa Airlines. After a long day, rest in our comfortable rooms, which offer complimentary Wi-Fi access to keep up with work. Relax at the swimming pool, or work out at the fully-equipped fitness center. By night, visit our restaurant and try the exquisite local cuisine our restaurant offers or visit Hub Bar for the best ambience, snacks and cocktails.
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Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Pool
Restaurant
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Public wifi
Outdoor pool
Breakfast available
Free airport transportation
Airport transportation
Shuttle bus service
Business Center with Internet Access
Meeting rooms
Concierge
Non-smoking hotel
Laundry service
Room features
Room service
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Modern
Mid-range
Hotel links
4.0
4.0 of 5 bubbles1,041 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Crowne Plaza Panama Airport, an IHG hotel, garners mixed feedback from guests. While it's acknowledged for its inviting modern atmosphere and praised for spacious rooms, travelers are critical of its value, citing overpriced extras and expensive dining options absent a complimentary breakfast. Reviews of the service vary, with accolades for staff friendliness contrasting with frustrations over slow service. The hotel's amenities, including the acclaimed shuttle service and pool, are popular, yet some guests find the amenity offerings and food pricing disappointing. Cleanliness is generally well-regarded, despite occasional concerns.
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
james davies wrote a review Jun 2024
Southport, United Kingdom
4.0 of 5 bubbles
Hotel was fantastic. Really close to airport . They do shuttle services to and from airport for free. This was not communicated to me so definitely ask about it. Taxi cost me $10. Rooms are air conditioned and filled with coffee machine, shampoo, conditioner, shower gel and soap. the pool is cool for when you’re really hot. Breakfast was a mixture of all nations but I really enjoyed the Panama style breakfast of beef and potatoes. At evening bar staff are a little slow waited nearly 20 mins for my cocktail. As she served the rest of the guests after I ordered before making it. The evening food felt a little stale but that’s just the bread. Check in team was lovely and 12pm check out is just the dream.
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Date of stay: June 2024Trip type: Traveled solo
Room Tip: Contact hotel for services prior to going
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jay wrote a review Apr 2023
Hotel's Favorite
5.0 of 5 bubbles
Very comfortable hotel with free shuttle service to the airport at the top of the hour. My sister and I had an 11 hour layover in Panama and arrived very early. We got a day room, which was available starting at 8 a.m. and included breakfast. It was a perfect way to get out of the airport, have a decent meal, rest and prepare for our next leg. The hotel was clean and the staff very efficient. I highly recommend it should you need an airport hotel in Panama.
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Date of stay: April 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AngieAngie Trejos, Guest Services / Front Office at Crowne Plaza Panama Airport, an IHG hotel
Responded May 22, 2023
Dear jme415 thanks for prefer our services and facilities is a pleasure know that enjoyed the stay with us. The opinion of our guest is very important for us. Hope see you soon to your second house. Sincerely yous, Angie Trejos, Room Division Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Glenn H wrote a review Dec 2024
5.0 of 5 bubbles
The room was clean and comfortable. We enjoyed a deluxe king room. The restaurant was open late and served tasty fare. I’d recommend this property without hesitation. Proximity to the airport was not an issue for noise and it was convenient after a late evening flight. The hotel had taxis available on site for our trip to the cruise ship the next morning for $25 USD.
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Date of stay: October 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amina P wrote a review Feb 2024
Atlanta, Georgia
+1
1.0 of 5 bubbles
This might be the worst hotel I have ever stayed in. The front desk staff was nice.

That is where it ended.

The room smelled like it flooded recently, the pungent smell of mold thick in the walls.

None of the outlets worked except for the one near the bathroom. Not conducive to working. The password for wifi changes randomly.

Breakfast- a hot mess-is $18 pp.

Gross and robbery.

Plus!!!! I was lying in my bed, in my birthday suit, when I heard the electronic lock release and someone entered the room. Seeing my bags they quickly turned and left. When I called the front desk because WTH they said “tranquila” everything is fine. Some of us have universal keys.

Y’all the safe is broken in this room (see photos) so they knew what they were doing. They thought I was gone.

The lotions and soaps were locked down and only one garbage can had a liner.

Lamps has no covers.
There is NO WAY this is a 4 star hotel. Don’t stay here.
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: Avoid this space. Uber is affordable. Get a room in the city.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Panama Airport, an IHG hotel
Responded Mar 5, 2024
Hi atltantra506, Thank you for your recent stay at Crowne Plaza Panama Airport and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel. We work very hard and strive to be the best Crowne Plaza. Our goal is to offer a seamless and relaxing stay, and I'm sorry to learn that it didn't happen. We take feedback seriously and would like to know more about it, and share this with the relevant teams. I sent you a separate message and hope you respond soon. Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels. Best Regards, Jenilyn J Case Manager IHG Hotels & Resorts Service
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jojonyc72 wrote a review Aug 2024
New York City, New York
1.0 of 5 bubbles
From check in to check out a total disaster. First the shuttle runs once every hour - so if you miss it you take a 20 dollar taxi ride for 2 minutes. Two women doing check in with very long lines, one was flirting with two men while the rest of waited 55 minutes to check in. Got to a room where AC was at 60 degrees but it was 90 outside so turned it off to warm up, no blankets just a pathetic small throw blanket that didn't even cover me (I am 170cm and 55kg so not a big person). Asked for a real blanet waited 20 minutes for another pathitic throw. Carpêt was full of mold, bathroom was filthy and everyone at the hotel rude. Never again
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Date of stay: June 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
Room Tip: don't risk it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anna L wrote a review Feb 2023
Medford, Oregon
1.0 of 5 bubbles
I stayed at this hotel after a flight to Panama from FL arriving around 9:45 PM. The first room I had was 122 which had no lamp shades on the bedroom lamps, smelled musty and smoky, had a dirty carpet, telephone did not work and TV remote did not work well. Maintenance helped me with remote which had to be pointed exactly at TV. I asked for another room and was given room 301. In this room, one of the bedside lights did not work. The mirror in the bathroom had rusty spots throughout and there were NO towels. I requested them and after waiting for some time called again and discovered that the laundry service had trouble that day so I went down to front desk to collect ONE towel and told I could get no more. After a long day of travel I was finally able to shower, carefully using my one towel. The next morning I requested to speak to the manager and never received a call but when I asked again was given an email address. I did email the general manager and was offered some IHG points since I asked for an adjustment to my rate. At $130 I felt the rate was too high for what I received. The buffet is $18 and way overpriced I felt. I opted for an omelette. The shuttle goes every hour instead of every half hour so I initially had to wait to get to hotel. Toiletries were minimal - a small tube of body lotion and one small soap in the bathroom. There were bottles in the shower of shampoo but not all the bottles were labeled to know what was used. The only positives: close to airport with inconvenient shuttle times, bed was comfortable with good mattress pad and it was surprisingly quiet with its proximity to the airport. This was one of my worst hotel experiences in many years of travel.
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Date of stay: February 2023
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: The king poolside room I finally got was quiet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeraldine Rimban, Owner at Crowne Plaza Panama Airport, an IHG hotel
Responded Feb 23, 2023
Hi Anna L, Thanks for your review and for staying with us. We work hard to deliver an exceptional guest experience. I am sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management and sent you a private message with additional details. Again, thanks for staying with us. We value your input and would love a chance to make it up to you. Sincerely, Connie D Case Manager IHGService
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kitten50 wrote a review Feb 2023
New Brunswick, Canada
3.0 of 5 bubbles
We are BIG IHG people so we had no hesitation booking this hotel. Of course there wasn’t much to choose from near the airport and with an early flight it was a good idea.
First impression was total delight! Modern lobby, beautiful pool area and handy restaurant/bar. Check in was easy. The desk clerk spoke perfect English. There are no upgrades because every room is the same.
We got to the room we were surprised by the minimalist feeling. Tile floor (which wasn’t a big deal really) white walls and a bed that had a top sheet covered thin blanket and pillows were like sleeping on a bag of flour. Very uncomfortable bed. The air conditioner was an in room unit that rattled every time is came on. It was a very bad night sleep. No coffee maker or bar fridge for our $4 (plus tax) boxes of water from the lobby shop. But what really shocked me…no hair dryer! I had to call the desk twice to get one brought to the room. I’m not sure if we just got a bad room or if it’s the norm.
We had dinner with a couple in the restaurant. Four meals (2just the soup of the day) took almost 45 minutes to come out with one of the soups being last. Restaurant closes at 3 and opens again at 6.
Pool is beautiful but the side tables had food and dishes from previous people still on the tables..
The free airport shuttle in the morning filled up very fast. We got there 20 minutes before it was scheduled to leave and it was almost full and by the time we left there was luggage in the isle…very cramped ..the van/bus is too small. When we were checking out the desk clerk handed us a “loyalty gift”…in a gift bag. By this time our luggage was on the shuttle and really while the thought was very nice, getting the souvenir coffee mug and fridge magnet into my luggage was more trouble than it was worth…we thanked her by declined.
Certainly is just an airport hotel…served our purpose but the room certainly wasn’t what we expected for a Crowne Plaza…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AngieAngie Trejos, Guest Services / Front Office at Crowne Plaza Panama Airport, an IHG hotel
Responded Feb 24, 2023
Dear Kitten50 thanks for stay with us, for sharing your experience and giving us the opportunity to improve all of the above. We have immediately taken the corrective measures because it is not the usual service. On behalf of the entire Crowne Plaza Aeropuerto team we offer a sincere apology for this inconvenience caused. We hope it will give us a second chance to improve this bad experience. Sincerely yours, Angie Trejos, Room Division Manager.
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Iwen W wrote a review Sep 2024
+1
2.0 of 5 bubbles
The room has old/broken fixtures (mirror, door lock) and terrible amenities (only coffee mate, white sugar, poor coffee, and tea choices).
The bathroom caulk was moldy and dirty. The AC was one of those large retro units from the 1990s, noisy and less than pleasant.
It is an expensive rate, with no breakfast included ($150 per night). The airport shuttle is available once an hour, a long wait time if you arrive late at night. I had to pay $15 for a 5-minute cab ride (a $10 charge and an extra $5 for using the card payment option).
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Date of stay: September 2024
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Panama Airport, an IHG hotel
Responded Oct 4, 2024
Hello, Iwen W We always welcome all opinions from our beloved guests. Thank you for choosing our Crowne Plaza Panama Airport for your stay. I have shared your observations with our management. I'm sorry for the situation you encountered. The goal of our staff is to make you feel relaxed and at home. Hopefully, we will get to host you again! We just can't wait to show you the improvements. See you soon. Alejandro G. Case Manager IHG Hotels & Resorts Service
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Gigigi wrote a review Feb 2024
Istanbul, Türkiye
+1
1.0 of 5 bubbles
Imagine this: after enduring 15 hours of flying, you finally arrive at the Crown Plaza Panama Airport Hotel, your sanctuary in the storm of travel. But alas, there are no heroes in this tale, only weary travelers and the comedy of errors that awaited them.

As I stumbled into the lobby, bleary-eyed and longing for a bed softer than a cloud, I was met with a queue longer than the Great Wall of China and check-in procedures straight out of a time when dinosaurs roamed the earth. And let's not forget the quest to locate my booking(that I made through booking.com a week ago) a journey fraught with more twists and turns than a soap opera plot.

But wait, there's more! Upon entering the room, I was greeted not by the soothing embrace of cleanliness, but by stains that would make Jackson Pollock blush and more hair in the bed than on the floor of a barber shop. At that moment, I couldn't help but think that airport seats are probably cleaner than this hotel's bed—a thought that's both sad and hilarious in equal measure.

And amidst the cacophony of the ancient AC unit, which sounded like a jet engine taking off, I couldn't help but chuckle at the absurdity of it all. They say laughter is the best medicine, and boy, did I get a hefty dose during my stay at the Crown Plaza Panama City Airport Hotel.

So, dear travelers, if you ever find yourself in need of a good laugh (and a questionable night's sleep), look no further than this establishment. Just don't forget your sense of humor at home—it may be the only thing cleaner than the linens.
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Date of stay: February 2024
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Panama Airport, an IHG hotel
Responded Feb 23, 2024
Hi Gigi21212, Thank you for staying at the Crowne Plaza Panama Airport and sharing your experience. We appreciate you for doing business with IHG® Hotels & Resorts. Our top priority is providing excellent hospitality and cleanliness, and I apologize for not meeting your expectations. I have shared your comments with the hotel management, and I'm confident that the necessary steps will be taken, so we can better serve you in the future. I’ve also sent you a private message to obtain additional details about your stay. We value your feedback and welcome the opportunity to serve you better. I look forward to your response. Sincerely, Crisel V. Case Manager IHG® Hotels & Resorts Service
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Susie L wrote a review Aug 2023
5.0 of 5 bubbles
Staff is great, the moment we arrived they came out and helped us with our luggage and take it to the room. Yes a tip is expected and deserved. Check in is pretty slow and the lobby is always hot from the entrance door opening and closing so be prepared for patience and sweating. However, once you are in your room it is very spacious and clean. One water bottle is provided even though it is safe to drink or use the tap water for coffee.
If you eat at the restuarant for dinner, they offer a buffet and they may want you to believe this is your only option. Ask for a menu if you do not want the buffet. Ordering off the menu means you will wait 30-40 minutes for your food vs immediate with the buffet. I personally think the buffet is overpriced so I'm willing to wait.
The complementary airport shuttle leaves at the top of the hour. This also means you will be getting in line with your fellow shuttle riders. I simply catch an Uber for less than $10 to get to the airport and leave when I want. To catch the shuttle from the airport, it only arrives once an hour. If you take a taxi, its $10. An uber is less expensive but the pick up area is confusing and you will have to wait a bit.
The only thing I wish they had was an extra blanket on the bed. They have a blanket inbetween two sheets like a DIY duvet. The blanket doesn't stay put well and I'm constantly trying to get back my share of it from my husband! LOL If you travel with a travel blanket you may want to have it handy! They do have a small coffee station in the lobby that starts at 5 am for those who leave for the airport before the restuarant opens which is nice. Usually they have cheese sandwiches and banana bread with the coffee. Very much appreciated and complimentary.
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Date of stay: August 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: Free shuttle only runs once an hour.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MK_LJ asked a question Oct 2023
San Francisco, California83 contributions38 helpful votes
How do I book for a day room with 8am check in time?
Answer from wrs1942
San Antonio, Texas17 contributions15 helpful votes
I have no idea how to book an 8 am checkin, I would expect you have to book the day before.
Answer from JJPerezz
Toronto, Canada61 contributions19 helpful votes
No, you have to cross the highway. Not safe to cross by foot. A cab usually charges $10 for 2 people($5 each) to take you there. Uber is about the same price, a bit cheaper sometimes.
Greg G wrote a tip Nov 2024
Carrollton, Georgia3,270 contributions157 helpful votes
5.0 of 5 bubbles
"Highest floor has the best rooms"
Read full review
lkrocks wrote a tip Nov 2024
Scottsdale, Arizona370 contributions146 helpful votes
5.0 of 5 bubbles
"Room overlooking the pool was lovely."
Read full review
ejfmaf wrote a tip Sep 2024
Leominster, MA87 contributions75 helpful votes
2.0 of 5 bubbles
"Remember the shuttle runs only once per hour so waiting for it is probably a waste. Cabs don’t start till seven It’s noisy"
Read full review
jojonyc72 wrote a tip Aug 2024
New York City, New York38 contributions17 helpful votes
1.0 of 5 bubbles
"don't risk it"
Read full review
2travelisgreat wrote a tip Jul 2024
Chicago, Illinois175 contributions103 helpful votes
5.0 of 5 bubbles
"Pool was nice. Breakfast buffet good."
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Not the right property for you?
There are more places to choose from in the Panama City area.
PRICE RANGE
₱5,515 - ₱8,301 (Based on Average Rates for a Standard Room)
LOCATION
PanamaPanama ProvincePanama City
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CROWNE PLAZA PANAMA AIRPORT, AN IHG HOTEL - UPDATED 2025 Reviews & Price Comparison (Panama City) - Tripadvisor

Frequently Asked Questions about Crowne Plaza Panama Airport, an IHG hotel
Which popular attractions are close to Crowne Plaza Panama Airport, an IHG hotel?
Nearby attractions include Metromall Panama (6.6 km), Teatro Nacional (3.3 km), and Lam Tours Panama (6.2 km).
What are some restaurants close to Crowne Plaza Panama Airport, an IHG hotel?
Conveniently located restaurants include Sugoi Caribbean Sushi - Brisas Del Golf, Bocao507, and CakeBOOM place.
Are there any historical sites close to Crowne Plaza Panama Airport, an IHG hotel?
Many travellers enjoy visiting Capilla San Jose (14.4 km), Panamá Viejo (12.2 km), and Plaza de Francia (9.6 km).
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