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Crowne Plaza Panama Airport, an IHG Hotel

Ave. Domingo Diaz Corregimiento de Tocumen Hacia, Panama City 0810 Panama
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Traveler (432)
Room & Suite (162)
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About

#54 of 125 hotels in Panama City
Location
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The Crowne Plaza® Panama Airport Hotel is the best option for business and leisure travelers. Its convenient location is only five minutes away from the International Tocumen Airport and offers complimentary transportation to and from the airport from 6am to 12pm. Close to the hotel, you will find the Global Business Terminal business complex and different companies such as Bayer and Copa Airlines. After a long day, rest in our comfortable rooms, which offer complimentary Wi-Fi access to keep up with work. Relax at the swimming pool, or work out at the fully-equipped fitness center. By night, visit our restaurant and try the exquisite local cuisine our restaurant offers or visit Hub Bar for the best ambience, snacks and cocktails.
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Property amenities
Babysitting
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HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Business
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996Reviews39Q+A100Room tips
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Amina P wrote a review Feb 20
Atlanta, Georgia17 contributions2 helpful votes
+1
This might be the worst hotel I have ever stayed in. The front desk staff was nice. That is where it ended. The room smelled like it flooded recently, the pungent smell of mold thick in the walls. None of the outlets worked except for the one near the bathroom. Not conducive to working. The password for wifi changes randomly. Breakfast- a hot mess-is $18 pp. Gross and robbery. Plus!!!! I was lying in my bed, in my birthday suit, when I heard the electronic lock release and someone entered the room. Seeing my bags they quickly turned and left. When I called the front desk because WTH they said “tranquila” everything is fine. Some of us have universal keys. Y’all the safe is broken in this room (see photos) so they knew what they were doing. They thought I was gone. The lotions and soaps were locked down and only one garbage can had a liner. Lamps has no covers. There is NO WAY this is a 4 star hotel. Don’t stay here.
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: Avoid this space. Uber is affordable. Get a room in the city.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jay wrote a review Apr 2023
15 contributions4 helpful votes
Hotel's Favorite
Very comfortable hotel with free shuttle service to the airport at the top of the hour. My sister and I had an 11 hour layover in Panama and arrived very early. We got a day room, which was available starting at 8 a.m. and included breakfast. It was a perfect way to get out of the airport, have a decent meal, rest and prepare for our next leg. The hotel was clean and the staff very efficient. I highly recommend it should you need an airport hotel in Panama.
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Date of stay: April 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from AngieAngie Trejos, Guest Services / Front Office at Crowne Plaza Panama Airport, an IHG Hotel
Responded May 22, 2023
Dear jme415 thanks for prefer our services and facilities is a pleasure know that enjoyed the stay with us. The opinion of our guest is very important for us. Hope see you soon to your second house. Sincerely yous, Angie Trejos, Room Division Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michel M wrote a review Feb 12
1 contribution
For a business trip I stayed in the hotel for 3 weeks with 6 other colleagues. Overall I was disappointed as this hotel does not live up to the Crowne Plaza name at all. The staff does not offer you hospitality, they barely tolerate you. I do not speak Spanish, but one of my colleagues translated words I kept picking up by them as commands move on quickly. Every time housekeeping passed for cleaning the room, the bed was made differently as thought as there was no protocol. One day I requested an additional towel and next day found the entire room had all it’s towels removed as thought I had to bring the extra towel back before I was allowed to dry myself again. All of my colleagues were asked to open a different credit amount varying between USD 300 and 1.500 as maximum, none were asked how much they wanted to open as credit. When on a business trip you charge your room for invoicing purposes, yet each time you would ask to charge the room they would click their tongue, first call the lobby, and then permit you to charge your own credit line. On exit, one of my colleagues was charged twice, once the company paid and once he paid personally using his own visa card. Thank god we noticed in time and got the money paid back to his personal card. One of my colleagues asked for the cleaning service in the hotel itself, after asking every day for more than 4 days for his laundry to return to him, the staff asked him if he promised to pay for it on leaving the hotel… they kept his clothes hostage. Fyi none of us fell short of bills, all of us paid in full. The room itself could not open or tilt any window and the internal ventilation was poor of quality causing a constant moldy smell in the room. The clock didn’t operate correctly and the TV sometimes stopped, to randomly start 30 minutes later while you were sleeping. Price to quality ratio was off, everything you bought or had serviced costed x5 fold to local businesses rate. This would have been permissible if it weren’t for the bad quality of hospitality. I basically got stranded in this hotel as I couldn’t change it since it was a business trip.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
Room Tip: Skip this hotel at all cost. There is a way better quality/price ratio in the neighborhood. This...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Crowne Plaza Panama Airport, an IHG Hotel
Responded 2 days ago
Hi Michel M, Thank you for choosing Crowne Plaza Panama Airport and letting us know about your experience. Here on our property, we thought of everything to help you unwind and rest to ensure a productive day ahead. Your remarks arrived at my office, and I am sorry we did not meet your expectations during your stay. I understand that when you reserve, there are options, and choose us because we are different. I forwarded your comments to our managers, and we took action to prevent this from happening again. I am sending you a private message so we can discuss more about your stay. I invite you to come and visit us on your next travel so you can create new memorable moments here. All the best, Oscar C. Case Manager IHG Hotel & Resorts Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gigigi wrote a review Feb 9
Istanbul, Türkiye21 contributions5 helpful votes
+1
Imagine this: after enduring 15 hours of flying, you finally arrive at the Crown Plaza Panama Airport Hotel, your sanctuary in the storm of travel. But alas, there are no heroes in this tale, only weary travelers and the comedy of errors that awaited them. As I stumbled into the lobby, bleary-eyed and longing for a bed softer than a cloud, I was met with a queue longer than the Great Wall of China and check-in procedures straight out of a time when dinosaurs roamed the earth. And let's not forget the quest to locate my booking(that I made through booking.com a week ago) a journey fraught with more twists and turns than a soap opera plot. But wait, there's more! Upon entering the room, I was greeted not by the soothing embrace of cleanliness, but by stains that would make Jackson Pollock blush and more hair in the bed than on the floor of a barber shop. At that moment, I couldn't help but think that airport seats are probably cleaner than this hotel's bed—a thought that's both sad and hilarious in equal measure. And amidst the cacophony of the ancient AC unit, which sounded like a jet engine taking off, I couldn't help but chuckle at the absurdity of it all. They say laughter is the best medicine, and boy, did I get a hefty dose during my stay at the Crown Plaza Panama City Airport Hotel. So, dear travelers, if you ever find yourself in need of a good laugh (and a questionable night's sleep), look no further than this establishment. Just don't forget your sense of humor at home—it may be the only thing cleaner than the linens.
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Date of stay: February 2024
Value
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Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Crowne Plaza Panama Airport, an IHG Hotel
Responded 5 days ago
Hi Gigi21212, Thank you for staying at the Crowne Plaza Panama Airport and sharing your experience. We appreciate you for doing business with IHG® Hotels & Resorts. Our top priority is providing excellent hospitality and cleanliness, and I apologize for not meeting your expectations. I have shared your comments with the hotel management, and I'm confident that the necessary steps will be taken, so we can better serve you in the future. I’ve also sent you a private message to obtain additional details about your stay. We value your feedback and welcome the opportunity to serve you better. I look forward to your response. Sincerely, Crisel V. Case Manager IHG® Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shane A wrote a review Feb 4
24 contributions9 helpful votes
Stayed for 1 night. Had dinner that night and breakfast the following day. Took 25 mins for an order to be taken and its was brutal. Ordered bruschetta for starter and steak for main. I couldn’t eat either of them. Was tempted to take them home to the dog but the poor fellas stomach wouldn’t have handled it. Only stared there as its close to the airport. Next time ill eat in McDonalds
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Date of stay: January 2024Trip type: Traveled on business
Room Tip: Don’t eat there
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mauricio G wrote a review Jan 2024
San Jose, Costa Rica104 contributions73 helpful votes
I booked this Hotel in a hurry, due to Boeing Plug Door issue our original flight were cancelled, Hotel was nice, clean, room were fine, staff very good, Restaurant was kind of collapsed, we sat and the waitress confessed us that if we order from the menu it will take around 45 minutes, we choose the buffet and the selection was good, the have a free shuttle to the airport every hour 24/7.
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Date of stay: January 2024Trip type: Traveled with family
Room Tip: Choose the buffet instead ordering from the menu.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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James wrote a review Nov 2023
Dover, Delaware1 contribution
I'm currently sat in the lobby at Crowne Plaza Panama Airport unable to access a bed, because although i phoned yesterday to book a day usage from 6am today, your team here didnt actually have any rooms available when they took my reservation. They first told me when i got here at 6am they'd be able to put me in a room at 9 - 10am, and are now telling me i might be able to check in at 3pm. With no sleep, and a flight that leaves at 7pm, it doesnt really seem worth it, does it? The only reason i booked here is because they said i'd be able to use a room from 6am, which clearly was absolute lies
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Date of stay: November 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Crowne Plaza Panama Airport, an IHG Hotel
Responded Nov 19, 2023
Hi jameswB4590ZI, Thank you for sharing your feedback and staying at the Crowne Plaza Panama Airport. We appreciate you doing business with IHG Hotels and Resorts. We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for the situation. I have alerted the hotel management about your comments and have also sent you a private message to obtain more details about your stay. We look forward to having the opportunity to share a more positive experience in the future. Kind regards, Rosh D. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Linda S wrote a review Nov 2023
David, Panama9 contributions2 helpful votes
We always use this hotel as our layover hotel. It's extremely close to the airport, service is good and has a free shuttle. Booked at this hotel but with a non-refundable option. Had an emergency and needed to get home. 1st reservation was through Hotels.com. When I communicated with Hotels.com I explained that I wanted to rebook for the day before the orginal reservation. They informed me most likely moving the date would not work. They tried to contact Crowne Plaza 2 times and got nowhere. Had to pay for 2 nights and stayed 1 night. Moral of the story, even if you think you are not going to need a refundable room, pay the extra money anyway. It's a small price to pay for piece of mind. Will definitely be looking for another layover hotel when in Panama City.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from IHG Service, Owner at Crowne Plaza Panama Airport, an IHG Hotel
Responded Nov 16, 2023
Hi Linda R, It's always a delight for us to host your stays. We appreciate you choosing the Crowne Plaza Panama Airports as your travel partner every time you are in Panama City. Thank you for sharing your experience. I am sorry to learn what happened. I've shared your feedback with our management team for review. I also sent you a private message to continue the conversation about this. I hope we'll remain to be your preferred choice. Yours in hospitality, Jeraldine R. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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William M wrote a review Oct 2023
1 contribution2 helpful votes
Worst experience ever with all the extra hidden fees. $90 room ended up charging my credit card $165.47. I tried to immediately cancel and did cancel so I was still charged the full amount and had no reservation. Even after I disputed it with my credit card company. Ended up going down the street to Riande Hotel booked through booking.com. Paid $92 full price and had a great room. Food at Crowne Plaza is overpriced too. Buffet for lunch is $20 and dinner is $25. One plate given by server. Stay away from this hotel. Will never stay at other IGG Hotel again
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip: Stay away from this and other IHG Hotels !!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from IHG Service, Owner at Crowne Plaza Panama Airport, an IHG Hotel
Responded Nov 10, 2023
Hi William M, Thank you for staying at the Crowne Plaza Panama Airport! We appreciate you for banking on our hotel for your travel needs. We always strive to consistently deliver a seamless and enjoyable lodging experience to our guests. I'm sorry your stay didn't cut it due to the issues you encountered. I went ahead and alerted hotel management of your concerns for immediate action. I also sent you a private message to follow up and obtain more details. We hope you will allow us another chance to win you over! Many thanks, Jonathan A Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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janekeenerquiat wrote a review Oct 2023
Boquete, Panama10 contributions
We like to overnight at the Crowne Plaza when we have morning flights out of Tocumen. The staff is always welcoming, and the accommodations are very nice. We also enjoy the connivence of the restaurant either in the evening or in the morning. The shuttle is always on time, and if we leave before the restaurant us open for coffee, they have coffee available. I love that!
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
₱5,554 - ₱7,405 (Based on Average Rates for a Standard Room)
LOCATION
PanamaPanama ProvincePanama City
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CROWNE PLAZA PANAMA AIRPORT, AN IHG HOTEL - UPDATED 2024 Reviews & Price Comparison (Panama City) - Tripadvisor

Frequently Asked Questions about Crowne Plaza Panama Airport, an IHG Hotel
Which popular attractions are close to Crowne Plaza Panama Airport, an IHG Hotel?
Nearby attractions include Metromall Panama (6.6 km), Teatro Nacional (3.3 km), and Westland Mall (3.1 km).
What are some restaurants close to Crowne Plaza Panama Airport, an IHG Hotel?
Conveniently located restaurants include Casablanca, Sugoi Caribbean Sushi - Brisas del Golf, and Bocao507.
Are there any historical sites close to Crowne Plaza Panama Airport, an IHG Hotel?
Many travellers enjoy visiting Capilla San Jose (14.4 km), Panamá Viejo (12.2 km), and Plaza de Francia (9.6 km).