Staff is professional & courteous. Nice breakfast layout. Great location-in heart of city/Walking distance to great restaurants, shopping, entertainment. Rooms are comfortable, modern & super clean. There are plenty of taxis that take you anywhere in Panama.
Not sure if the area and hotel is undergoing renovation, or decline. Great Breakfast, good bed and bar, friendly staff, but a bit smelly in hall ways and Minimal to no hot water for showers. Pool closed. My husband thinks I'm being too harsh. Close to Metro, but still a 15 min walk to old town.
The hotel was under renovation, hopefully upon its completion, there will be some improvement in the premises including rooms. The stay there was neither bad nor excellent, simply average. Room could have been cleaner ! Reception staff was super helpful and everything around Balboa is in a walking distance.
Whether you are in transit to another destination, or wanting to finalize your road trip in Panama, as examples, the Crowne Plaza will more than meet your expectations. Just minutes from Tucomen International-PTY, the staff are friendly and helpful, and the facilities clean and nearly soundproof. Relaxing pool, coffee shop, and restaurant to support you. The pre-dawn coffee and snack available for really early flights a crowning touch!
I was on a worktrip and had quite some waiting time. I spent a lot of time in the hotel. They have a gym and a pool. A nice restaurant with friendly staff. Not all sspeak very good English but it's easy to manage. The food is not superb but it's fine. I enjoy the buffet for lunch and diner, unfortunately they don't have the buffet every day. Just for breakfast. The rooms are a good size. TV in the room and free WiFi through the hotel. I have to say that the rooms are a little noisy. You can hear the neighbours tv or talk. I was on the 11th floor and could hear traffic very well.
The bathroom needed a thorough cleaning. We had to call twice to get soap for the bathroom. Low water pressure. Toilet temperamental in flushing. The room was on the fifth floor facing the street with traffic noise and loud music. The surrounding area was not inviting; guards with automatic weapons were posted at the entrance to the church across the street.
This hotel has recently been renovated in the common areas but the bathroom is in desperate need of remodeling. The handle on the toilet kept falling off and the bathtub was stained and grimey. The pool is on the 4th floor and was a bit outdated but was never crowded which was great. We were upgraded to a suite which was very nice but ultimately, this Crowne Plaza fell short of other Crowne Plazas I've stayed at. It's in a non-touristy part of town but a short (and cheap) uber ride from anywhere you would want to go. There are numerous restaurants and corner shops within walking distance. We did not have problems with noise except on New Year's Eve - the hotel next door was blaring loud music until 6am.
I would have given 3 stars had it not been for the fact that I awoke with bites on my feet and legs. It is located directly across the street from a church and the bells going off at strange times (5:25, 6:54, 11:23 - all AM) are loud. As mentioned in other reviews, it is a bit dated, though it seems they recently updated the dining and bar area. When we first entered the room, it was freezing cold. After turning off the AC, the room became very humid. Housekeeping brought in a dehumidifier to our room from the several that were running in the hallway. The bedspreads were stained. There were no tissues in the room and with two beds and 4 guests, we only had 2 bath and 1 hand towels. The pool seems a lot bigger in the photos than it actually is. And out of the three elevators, there's always at least one elevator not working each time we've been here. I've stayed here a few times already but I think this is it for me.…
Have been regularly staying at this hotel. Older property but well maintained. The reception area and restaurant has been recently renovated. The rooms are spacious and clean. Breakfast spread is very good. Walking distance to sea front.
The Hotel is in a okay location if your willing to walk a little bit. From what I read having a hot shower in Panama is not a thing, warm is their normal. I don't expect the railing to fall off in the shower, no water pressure and toilet barely flushing. Giving it a 3 star rating at best.