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#20 of 135 hotels in Panama City
Location
Cleanliness
Service
Value
2023 Travelers' Choice Best of the Best
Steps from the financial and entertainment districts, Waldorf Astoria Panama is showcased amongst an unforgettable Pacific Coast Skyline, where guests enjoy elegant, precise and personalized True Waldorf Service from arrival to departure.
Luxuriate at our award-winning spa,, enjoy the tropical weather at the exclusive pool area, or indulge at our culinary venue: where invention meets the finest local products prepared with rare and exotics ingredients, techniques and influences.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Hot tub
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, Spanish
Location
88Good for walkers
Grade: 88 out of 100
99Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
1953Reviews30Q+A100Room tips
Reviews
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I had a great stay at the hotel. Everyone was friendly and professional. I particularly want to say that the security chief, Flash, was very helpful. I would definitely recommend this hotel. I truly enjoyed my stay here in Panama central***
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Massiel Rodriguez, Guest Services / Front Office at Waldorf Astoria Panama
Responded 2 weeks ago
Daniel, Thank you for taking the time to share your last experience in our property , we are so glad that Flash made your stay extra special, I will make sure to share your comments. Hope to see you soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
We would give this hotel 10 stars if we could- fantastic experience all the way around! Each staff member was super friendly and welcoming and truly happy that you were there. The doorman, front desk, housekeeping, pool bar staff and breakfast workers all were wonderful! The breakfast buffet is not one to miss- fresh flowers on the tables, coffee, tea, juices, tons of fruit, breads, yogurts, made to order omelettes, hot dishes , cereals , granolas - you name it was there and everyone was pleasant to help ! Room was clean and nice- plenty of towels and bottles of water to drink. Hotel was happy to store our bags even before we checked in while we were on an excursion. Upon arrival several days after dropping our bags they knew our names as soon as we arrived! Staff had great recommendations of a few places within walking distance of the hotel which were very good. We loved this hotel and plan to stay again next time we visit Panama City.. Do not hesitate to book a room here - you will not regret it - we loved it!!!…
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Massiel Rodriguez, Guest Services / Front Office at Waldorf Astoria Panama
Responded 25 Apr 2022
Newnanga, Thank you for taking the time sharing your last experience our property. We always aim to be your home away from home. Our staff in always looking for ways to make each stay memorable. I will make sure to share you comments with our staff. Hope to see you soon. Massiel Rodriguez Front Office Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We don’t think the hotel deserves being a WA and standards were closer towards a Hilton. Our experience wasn’t terrible, the stay was decent and rooms were above average. Housekeeping was stellar with our room cleaned and tidied to a high standard. But beyond that, service was disappointing as we expected more personalised service from the brand. For example, if the same waitstaff could recall our breakfast drink preferences by the third day, or the doorman providing assistance with our uber pick-up. There were also numerous issues during our stay: thin room walls meant we could hear the adjoining room’s alarm at 430am, wifi passcode provided at check-in did not work, limited and repetitive food selection at breakfast, and gym was too warm with water/cups not replenished in the morning. No upgrade was given despite being a Hilton Honors member on Impresario rate (occupancy was low when we stayed). There was also no recognition nor acknowledge of status with zero benefits for Hilton members other than points accrual and water.…
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
The staff was excellent, breakfast was very nice. The pool and hot tub were good but the gym was wildly overheated for the entire 4 day period. If you want to get a workout in, it is tough to do in in a space that is between 75-85 degrees F. Also, beware of the junior suite by the elevator. Super noisy despite assurances from check in staff
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Review collected in partnership with Waldorf Astoria
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Massiel Rodriguez, Guest Services / Front Office at Waldorf Astoria Panama
Responded 4 weeks ago
H B, Thank you for taking the time sharing your last experience in our property , our guest's opinion is the most important thing to us, I will make sure to share your comments with management. Hopem to see you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We loved everything about our stay at this lovely hotel, from how we were greeted on arrival to the delicious breakfasts we had on the open-air balcony every morning. The room was large, comfortable, impeccably clean, and super quiet. We especially liked the floor-to-ceiling view (we were on the fifteenth floor). The room is decorated in a soothing gold/beige palette, and the bathroom is enormous, with a fantastic shower. We were greeted every morning at breakfast by a lovely woman who made us feel like she was so happy to see us. You can order your eggs any way you like them, and there are many choices of breakfast options. We did not use the pool, but walked through that area on our way to the restaurant; I thought it was very well laid out, with a significant area that is shaded, where you can simply relax in the warm breezes if you wish. We were only there four night; I wish it had been longer! Another nice thing is that the area around the hotel is fine was walking; we felt very safe even late at night. There are restaurants in the vicinity, as well as a small grocery store and a nice little bar just down a few doors where you can grab a beer and a taco if that's what you're looking for. …
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Massiel Rodriguez, Guest Services / Front Office at Waldorf Astoria Panama
Responded 4 weeks ago
dltrgt, Thank you for taking the time to share your laste xperience in our property, we are so glad you enjoyed your time with us. Hope to see you soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
April 7 to 11, 2023- As a monolingual traveler, I was a bit hesitant about visiting Panama- However, 5 star service began at reception! My room and view, absolutely stunning! Finding a hand-written- welcome note in my room was confirmation that I was going to have an amazing trip! The breakfast food selection and main dining balcony made me look forward to breakfast every morning as the view is breathtaking! The staff were professional, attentive and helpful! I'd certainly go back- and I'd definitely stay Waldorf! They truly lived up to the name!
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Date of stay: April 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hector Martinez, Guest Services / Front Office at Waldorf Astoria Panama
Responded 16 Apr 2023
Dear LisasC8625DZ, Thank you for sharing with us your comments. We are very glad to know that you had an amazingly good stay with us and that you found our hotel well located and that you enjoyed our True Waldorf Service. It is our goal to offer a great experience and I am so pleased we accomplished it during your stay. Thank you for selecting our hotel while in Panama and look forward to welcome you again soon. Best regards Hector Martinez Front Desk Supervisor Waldorf Astoria Panama
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Waldorf Astoria failed to impress. I understand Panama is a developing country. However, being a Waldorf Astoria there is growth needed in hospitality. As a Hilton diamond member, we frequent Hiltons all over the world. We had planned our vacation around the Waldorf Panama. There was no welcome drink as reported by many outlets. The concierge Lillie is slow (days slow) to email replies. After two emails, I finally called the hotel directly about airport to hotel transportation. In addition, we booked a tour from her and she failed to be transparent in the details. They call it the monkey Island/ rainforest tour. However, it’s more like the “go to the island and search for a monkey tour”. We road around relentlessly trying to find a monkey. And it’s not really a rainforest tour. You take a gondola ride through the canopy of the forest. You’re not allowed to walk in the forest. There were zero animals. It was over $500 for three of us. You can do the same tour on your own for under $200 if you chose. And yes we did ask lots of questions about the tours we booked. We ended canceling the two others and just did the same tours on our own. Housekeeping was hit and miss depending on the day. There was no blow dryer or extra toiletries in the bathroom. That means no Q-tips, no comb, no shaving kit etc. You can’t tell me they were busy, because the place was a ghost town. There was never more than five people at the pool. Most times, we had the pool to ourselves. We were never offered a drink at the pool. You have to go and get it. We did use the pool two afternoons at the Hilton nearby and received excellent service and drinks. It’s the little things that make a hotel memorable. I asked Lillie for 3 pool towels to be brought to the room for our island catamaran cruise. They brought shower towels. Not a big deal, but it’s the Waldorf. At check- in, I specifically asked if I could pay for a room upgrade to a suite with two beds. I was told there was no such room. I asked if there was a king with a sleeper sofa. I was told the hotel did not have suites with two beds. That could be possible, but seems odd for a 5 star hotel. So, don’t go if you need a large room with two beds. It was low season, so the hotel capacity was low. The spa was wonderful. I had a great 90 minute Swedish massage. Peacock Alley had great food, drinks, and service. The nachos, meatballs, soup, and churros were delicious. Outstanding team members: Oliver (At the door) was attentive and amazing! Gina is a gem. She is very sweet and great at her job. Carla at breakfast was a pleasant surprise. She was happy and very efficient at her job. The young man making omelettes was great. Overall, it’s a nice hotel. It just failed to impress and aligns more with a 4 star hotel. The photo is out cracked balcony window. We thought the location was convenient.…
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Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hector Martinez, Guest Services / Front Office at Waldorf Astoria Panama
Responded 15 Apr 2023
Dear Somlvr, Thank you for being our guest and for providing such detailed insight about your recent stay. Comments like yours are the ones that help us become better each day. Our hotel feels committed in sustaining high service standards and delivering excellent quality service and we regret to know that this time our hotel was not up to your standard. We are truly sorry to hear about all the issues presented during your stay with us. We will be addressing your accounts with the appropriate staff as we feel we can all do better. After all, it is our goal to give you the best service, one that you so much deserve. We hope we have a chance to welcome you again during your next trip to Panama and allow you to experience a more wonderful stay. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After staying in different hotels all over Panama for the last two weeks it was great to spend the end of the trip here. Just a gorgeous hotel. We'll stay here again next time we're in Panama City. The beds were the most comfortable we've had this entire trip.
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Review collected in partnership with Waldorf Astoria
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hector Martinez, Guest Services / Front Office at Waldorf Astoria Panama
Responded 15 Apr 2023
Dear Micharl R, Thank you for sharing your comments on your recent stay. I am very glad to know that you had an amazingly good stay with us and that you found our hotel beds very comfortable. It is our goal to offer a great experience and I am so pleased we accomplished it during your stay. Thank you for selecting our hotel while in Panama and look forward to welcome you again soon. Best regards, Hector Martinez Front Desk Team Waldorf Astoria Panama
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel. All employees very nice and helpful. Had a great breakfast - lots to choose from and made to order omelets. We walked and used Ubers while there to go to places in Panama City. Panamanians are very friendly people. We stayed 3 nights and then left to go to EL Valle (over 2 hours away). We were planning to find a hotel near the canal when we came back to Panama City but decided to go back to the Waldorf. Highly recommend this hotel.
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Date of stay: March 2023
Value
Location
Service
Room Tip: For getting around the city use Ubers
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hector Martinez, Guest Services / Front Office at Waldorf Astoria Panama
Responded 11 Apr 2023
Dear Jan112233 We are delighted to read your comments about your recent stay with us as we believe this type of comments will help us to serve our clients better. Our main goal is to provide a great level of service and we are glad to learn through this comments that we’ve achieve this during your stay. We look forward to have you again as a guest Regards Hector Martinez Front Desk Team Waldorf Astoria Panama
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms are nice size and the breakfast buffet is great. Other than that everything is a bit of a disappointment. I would stay at the Hilton or the W when returning as this is not a high end hotel. Pool area is too small and the rooms are very dated. Staff is unfriendly and not helpful. Stay somewhere else in Panama. Wings looked half eaten when arriving at the table so do not eat there.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Very small pool
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Massiel Rodriguez, Guest Services / Front Office at Waldorf Astoria Panama
Responded 6 Apr 2023
danielj596 We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. We will certainly review what might have happened with the situations you are reporting to avoid this from happening again. As a valued guest your satisfaction is very important to us, and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$164 - US$212 (Based on Average Rates for a Standard Room)
LOCATION
PanamaPanama ProvincePanama City
NUMBER OF ROOMS
248
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Frequently Asked Questions about Waldorf Astoria Panama
Which popular attractions are close to Waldorf Astoria Panama?
Nearby attractions include Weil Art Gallery (0.4 km), Alejandro's (0.3 km), and 8°58' Lounge (0.4 km).
What are some of the property amenities at Waldorf Astoria Panama?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Waldorf Astoria Panama?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Waldorf Astoria Panama?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Waldorf Astoria Panama?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Waldorf Astoria Panama?
Conveniently located restaurants include Azahar Panama, Hacienda Real, and La Strega Panama.
Are there opportunities to exercise at Waldorf Astoria Panama?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Waldorf Astoria Panama?
Yes, dry cleaning and laundry service are offered to guests.
Does Waldorf Astoria Panama offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Waldorf Astoria Panama?
The staff speaks multiple languages, including English and Spanish.