This was girls trip of four woman over 50 traveled 4/21-4/25 and it was a great experience. The resort was clean and very well maintained. The staff was very nice and accommodating..Nieka and Ruth went above and beyond. The breakfast buffet was just okay. The other restaurants were awesome food was fresh and delicious...the ocean view was beautiful even though the water is murky...the rooms were modern and beds comfortable only con was the long wait to check in. The spa was also great.
When arriving the hotel made a reservation on my creditcard. At the checkout they did not release the reservation so because of the limit to my card I had to pay differently. Some days later the hotel took the reservation instead of canceling, so I paid twice. I have been in contact with them about weekly, but no money back.
The hotel has a lot of potential. It’s a beautiful property with great pools and a nice beach. Unfortunately, it is not being taken care of. The tiling at the bottom of the pools are missing which makes the floors very rough. They do not clean the bugs and leaves that fall into the pool which is gross swimming in. They do not replenish the towels by the pool so we are left without any to dry off with. And the worst part of all are the mosquitoes. You will leave covered in itchy bites from head to toe. Stay away
The hotel was really pretty, the staff was really nice especially, The staff was low but I still had a great time. Marilyn Gonzalez from the 19th floor. She was very helpful and she she knew what we wanted. I was really impressed about my experience
I was really impressed with my visit overall.While you can tell that there a bit short staffed,Marilyn Gonzalez on the 19th floor was very helpful and went above and beyond to make sure we were comfortable at all times. She was very friendly and I am so glad I met her. In addition, the front staff was also very helpful and the pool was very clean at all times. The gym was amazing and really large. I cannot wait to come back. The location is great because it’s far enough from downtown to feel like you’re on a getaway, however because Uber is so affordable it makes it really easy getting back-and-forth.
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