The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 25/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City
Updated 25/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 133 in Panama City
Location
Cleanliness
Service
Value
2022 Travelers' Choice Best of the Best
Discover The Santa Maria, a Luxury Collection Hotel & Golf Resort, Santa Maria, a luxury resort located in Panama City, Panama and a five-star urban resort delivering exceptional service. Our experiences are top-notch here as well. Escape to a beautiful guest room or suite, and take in the views of the surrounding Championship Nicklaus Design golf course. Our resort features a spa, three restaurants and more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Mini golf
Babysitting
Parking
Wifi
Paid wifi
Pool with view
Outdoor pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Children Activities (Kid / Family Friendly)
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Housekeeping
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Spanish
Location
Full view
368Reviews14Q+A52Room tips
Reviews
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Popular mentions
Our first time to Panama this was an amazing stay and experience. As we are accustomed to the prices in the US, UK, and Europe as well as the often lackluster interest by staff, The Santa Maria was in stark contrast. Staff were attentive and, for me with my limited Spanish, great sports as honed my language skills. Most staff spoke excellent English and when they didn't we managed just fine. The food, we felt, was excellent, including room service which covers the full menu. I can't fault anything at the hotel. The room was spacious with an excellent view. The pool was luxurious. The gym well equipped and in good working order. The hotel is about 4 miles from the airport and not in the city centre so going to the city will require a taxi or, and I recommend it, an Uber. Uber cars were nicer and we knew what it would cost (generally half the yellow taxis). The final touch was in getting our covid tests for our next flight to the US. Thinking our only option was to queue up at the airport and take taxis, I asked the front desk. Without missing a beat, they arranged a mobile test company to come to our room, take the test, and email us the certificates -- for much less than the test's cost at the airport. I absolutely recommend this hotel.…
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Date of stay: May 2022
Value
Cleanliness
Service
Helpful
Hotel's Favorite
This a extremely well managed hotel. I have been in many five stars around the world and this one of my top ones. They made feel at home. Excellence in management and service. All staff are extremely polite and helpful. We spent almost two weeks at this hotel. My twins enjoyed each minute at the pool. Thank you so much to Omar, Claudia Jones and Rosa Maria, you were amazing! My kids had so much fun at the pool! The pool is delightful warm and clean. We also enjoyed a great breakfast everyday. At the restaurant, Nelson, Kris and Melissa were always so kind and helpful with us. This is a highly recommended hotel. I rarely give a five stars review but this hotel really deserves it. I hope they will always keep a high standard in comfort and service.
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Date of stay: July 2021Trip type: Traveled
Helpful
Response from Fabiana Di Biagio, Other at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City
Responded 20 Jul 2021
Dear Guillermo P, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at The Santa Maria, a Luxury Collection Hotel & Golf Resort, Panama City. It is always encouraging to read positive feedback, particularly when it comes from those who matter the most – You! We are delighted to read your positive feedback regarding our service, swimming pool, breakfast and staff. We will make sure to share your comments with our team members, who work every day to create unforgettable moments for our guests. They will be very happy of have been mentioned on your review. Thank you one more time for your time. We hope to have you once again at The Santa Maria Hotel in a near future. Sincerely, Fabiana Di Biagio Executive Assistant to General Manager The Santa Maria a Luxury Collection Hotel & Golf Resort
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We went for dinner to the terrace, as many other times before. I was sad seeing the bad food served and overprice menu they have. I do not know if they changed chef, but some of the plates we ordered we did not even eat. In summary (including taxes), bottle of basic white wine $42, gnocchi $24…among other plates. That wine in a local store is less than $9 (really!!! Almost x 5). In summary, being a platinum Marriott Bonvoy member and had visited many places around the world. Those prices for the quality are a shame. I hope they take my comments and the time it took me, with the only intention for them to succeed
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Fabiana Di Biagio, Otros at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City
Responded 3 days ago
Dear JMBV, Thank you very much for being a Marriott Bonvoy Platinum Elite Member, we recognize and appreciate your loyalty. We also thank you for taking your time and sharing your experience regarding your visit at our restaurant. Here in The Santa Maria, our main goal is to meet and exceed guest expectations; however, we are very sorry that we were not able to deliver this promise on this occasion. I have shared your valuable feedback with the appropriate hotel team in order to identify areas of opportunity and improve the guest experience. Once again, please accept our apologies and I really hope this incident will not deter you from giving us the opportunity to welcome you on a near future. Sincerely, Fabiana Di Biagio Quality Assurance Coordinator The Santa Maria a Luxury Collection Hotel & Golf Resort
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Viajeromundial007 wrote a review 6 May
Washington DC, District of Columbia195 contributions162 helpful votes
We consider this hotel one of the best hotels in Latin America and the top one in Panama. This hotel has not only a beautiful property and comfortable rooms but also the best personalized service in town. Each time we stay at this hotel we feel welcomed by the same friendly and helpful staff. From the reception to the pool service, this hotel offers a top-notch service with well-managed and trained staff. They offer a daily and delicious breakfast buffet until 10:30 am. Mrs Melissa (Thank you so much for amazing tea!), Iris, Roger and the whole restaurant team made sure that our daily breakfast was the first joy of the day. The pool is big, clean, and always at the right temperature, nicely warm and refreshing. We felt like we were staying at a nice resort right near the city. Mr Reymond and Ms Nubia made sure that we always had enough towels and snacks to enjoy a great day at the pool. We are always sad to leave this hotel at the end of our stay. My kids keep always asking me when we are going come back to Panama and see Mr Omar, who is always very welcoming and helpful at the hotel entrance and gives us the best tips about restaurants and places to visit in Panama. We are planning our next trip already and I am very excited to enjoy again live music and good cocktails on the weekends…We are never disappointed!…
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Date of stay: May 2022Trip type: Traveled
Helpful
Stayed one night twice in one week. First day in Panama and last day in Panama with a trip to Pedasi in between. First day the room was not ready when we arrived. Waited 45 minutes while other guests got their rooms. A million excuses about how busy they were blah, blah, blah. Thought that was the exception. Came back today for the second night, and the same thing. Excuses about room inspection because of the featherless pillows. Eventually I had to speak up and the manager made the same excuses. We had already checked in the day before online, and had a 2:00 pm checkin (to avoid another delay in the lobby). We arrived at 3:30 and didn’t get the room until 4:00. The room was scorching hot when we got in (what? no time to set the thermostat during the “inspection”?). We also asked for away from the elevator due to the noise, and we couldn’t be closer unless we were in it. The food is overpriced and bland, the food service is super slow. The only shining star is Omar the bellhop who jumped in to try and salvage the mess twice. Unless you are just coming here to play a round of golf, avoid this place at all costs. Definitely not up to Marriot standards. There are much better places to stay at this price point. Sloppy, sloppy, sloppy.…
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Fabiana Di Biagio, Otros at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City
Responded 4 weeks ago
Dear Gadjettuna, Thank you very much for taking your time and sharing your experience on TripAdvisor. On behalf of all our Hotel Staff, I would like to extend our most sincere apology for the inconveniences you experienced during your stay. Here in The Santa Maria, our main goal is to meet and exceed guest expectations; however, we are very sorry that we were not able to deliver this promise on this occasion. Please rest assure that your comments have been shared with the departments involved to ensure the necessary guidelines are in place, in order to avoid these situations from happening in the future. Once again, please accept our apologies and I really hope this incident will not deter you from giving us the opportunity to welcome you on a near future. Sincerely, Fabiana Di Biagio Quality Assurance Coordinator The Santa Maria a Luxury Collection Hotel & Golf Resort
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PRICE RANGE
US$141 - US$190 (Based on Average Rates for a Standard Room)
LOCATION
PanamaPanama ProvincePanama City
NUMBER OF ROOMS
182
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Claim Your Listing Frequently Asked Questions about The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City
Which popular attractions are close to The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
Nearby attractions include Capilla San Jose (7.2 km), Multiplaza Pacific (8.0 km), and Panama La Vieja (4.2 km).
What are some of the property amenities at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
Yes, free parking is available to guests.
What are some restaurants close to The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
Conveniently located restaurants include Brutto, Chèvre Panama, and Segundo Muelle San Francisco.
Are there opportunities to exercise at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
Yes, dry cleaning and laundry service are offered to guests.
Does The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
Many travellers enjoy visiting Capilla San Jose (7.2 km), Panamá Viejo (4.4 km), and Plaza de Francia (2.2 km).