The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City
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#7 of 135 hotels in Panama City
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2023 Travelers' Choice Best of the Best
Discover The Santa Maria, a Luxury Collection Hotel & Golf Resort, Santa Maria, a luxury resort located in Panama City, Panama and a five-star urban resort delivering exceptional service. Our experiences are top-notch here as well. Escape to a beautiful guest room or suite, and take in the views of the surrounding Championship Nicklaus Design golf course. Our resort features a spa, three restaurants and more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Mini golf
Babysitting
Parking
Wifi
Paid wifi
Pool with view
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Children Activities (Kid / Family Friendly)
Kids pool
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Housekeeping
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Charming
Languages Spoken
English, Spanish
Location
424Reviews14Q+A63Room tips
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I visited Panama City for the first time as a girls trip, we booked the Santa Maria based on the reviews. The reviews did not disappoint! This was a beautiful 5 star resort, the customer service was very accommodating, friendly and personable. The rooms are spacious and modern, the bathrooms are large with a double sink. Isaac, customer service front desk professional was exceptional! He was helpful with getting transportation, finding authentic restaurants. Overall, a great place to stay with awesome amenities!
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
This a extremely well managed hotel. I have been in many five stars around the world and this one of my top ones. They made feel at home. Excellence in management and service. All staff are extremely polite and helpful. We spent almost two weeks at this hotel. My twins enjoyed each minute at the pool. Thank you so much to Omar, Claudia Jones and Rosa Maria, you were amazing! My kids had so much fun at the pool! The pool is delightful warm and clean. We also enjoyed a great breakfast everyday. At the restaurant, Nelson, Kris and Melissa were always so kind and helpful with us. This is a highly recommended hotel. I rarely give a five stars review but this hotel really deserves it. I hope they will always keep a high standard in comfort and service.
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Fabiana Di Biagio, Other at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City
Responded 20 Jul 2021
Dear Guillermo P, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at The Santa Maria, a Luxury Collection Hotel & Golf Resort, Panama City. It is always encouraging to read positive feedback, particularly when it comes from those who matter the most – You! We are delighted to read your positive feedback regarding our service, swimming pool, breakfast and staff. We will make sure to share your comments with our team members, who work every day to create unforgettable moments for our guests. They will be very happy of have been mentioned on your review. Thank you one more time for your time. We hope to have you once again at The Santa Maria Hotel in a near future. Sincerely, Fabiana Di Biagio Executive Assistant to General Manager The Santa Maria a Luxury Collection Hotel & Golf Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were sad to leave! Panama City has many hotel options. We wanted a newer hotel that was not in a crowded area, but was close to the airport. So happy that we chose the Santa Maria. We opted for the Executive Level suite. It was a spacious apartment. The bed was soft, fresh linen, soft towels, upgraded toiletries, nightly turndown service, slippers and robe....perfect. We had a balcony room facing the golf course, and was able to listen to music and dance in our own private club :). The grounds were beautiful. The staff was very professional and friendly. PePe was awesome. The pool was clean and inviting. The pool bartender was truly top tier. We ate outside and enjoyed the nightly musical entertainment. The food was plentiful and definitely chef-worthy. The morning buffet was exceptional. We will definitely stay here again the next time we are in Panama City.…
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Date of stay: April 2023
Value
Location
Service
Room Tip: Get the Executive Level - totally worth it!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Best hotel and service! We had an amazing time at the Santa Maria. I was in between booking in Panama with so many choices however I wanted something new and updated and it delivered. The rooms were gorgeous, beautiful pool area and bar. The best of all was the service! Issac was amazing and booked us an amazing dinner last minute. In addition, we stayed over Easter and had a delicious brunch. Overall the amenities and service made us enjoy our stay! It's so hard to find great service lately and this place was just perfect. Will definitely be back!
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Book the brunch and check out the live music in the evenings!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I landed at PAC at 12:30, and my flight out of PTY wasn't until 6:40, so I killed time at the Santa Maria, which is only about 10 minutes from Tocumen. The women at the spa desk, Javimar and Betsali, were professional, accommodating, and friendly. Yoselip gave me an amazing head, neck, and back massage: she's very intuitive. As part of the service, I had access to the showers, toiletries, a hair dryer, etc. so that I could freshen up for my international flight. Afterward, I sat at the outside deck of the restaurant and enjoyed some fish tacos and a few Balboas. The hostess and all the servers did a great job, and Marcos was especially friendly and hospitable.
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Date of stay: April 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The resort itself is quite nice. The front desk is friendly and attentive. The rooms are beautiful. The service just about everywhere is really, really bad…. Getting a drink delivered at the pool was hit and miss. Sometimes it came fast, sometimes it took 45 minutes, sometimes it got completely forgotten. Everyone is super friendly - but they just don’t get the job done. Waiting on coffee for breakfast for 20 minutes (the buffet, btw, is spectacular - one of the very best I’ve seen in a Marriott chain hotel). A nice touch, for example, was the delivery of a fruit platter as a welcome gift on arrival in my room (thanks for being bonvoy gold). Not so nice the fact that the patter was still there 4 days later when we left. With the fruit rotting and wilted. Just an example of the very poor attention to detail. Same with pool service. We were there with 11 people on a golf trip. So when we hang by the pool, we accumulate dishes and empties etc… they were literally not cleared. In once case, a half eaten pizza and ceviche were still there the next morning. Not sure if they are just understaffed or don’t care. There were always 4 to 5 bell hops out front - which seems excessive - but no help by the pool. The restaurant (steak house) was amazing. Not cheap - but great food and fantastic service. Biggest disappointment was the golf. They lied to us… despite several inquiries failed to tell us that there was a golf tournament going on (junior tour). The place was full of kids. Not a terrible thing per se - but not for a guys golf trip. Also - getting tee times was next to impossible and we had to play in the late afternoon. The course itself is pretty good - but that experience was kinda terrible. No drink cart, absolutely no service on the course. So - overall, a nice place (in the middle of nowhere), great rooms with really, really bad service in a bunch of aspects of the resort. Restaurant (bar, breakfast, etc), pool bar, golf club house, etc - all with really, really bad service for a place this ‘nice’. Don’t think we’ll come here again.…
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Date of stay: February 2023Trip type: Traveled with friends
Room Tip: Try the steakhouse. Pretty nice.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Fabiana Di Biagio, Otros at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City
Responded 9 Mar 2023
Dear canadianamigos, Thank you very much for taking your time and sharing your experience on TripAdvisor. As it make us happy that you enjoyed the service at The Grill Restaurant, we regret we were not able to meet and exceed your expectations with the general service you experienced during your stay. We are working on action plans, as English classes for our associates in order to improve this language barrier. Please rest assure that your comments have been shared with our operations Leadership Team to ensure the necessary guidelines are in place, in order to avoid these situations from happening in the future. Once again, please accept our apologies and I really hope this incident will not deter you from giving us the opportunity to welcome you on a near future. Sincerely, Fabiana Di Biagio The Santa Maria a Luxury Collection Hotel & Golf Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had one night to visit Panama City and decided to stay at the Santa Maria Resort. So glad we did. What an amazing place! Everybody was so friendly, the grounds were beautiful, the pool was second to none. food at the restaurants was great. Will definitely plan to stay here again, and hopefully for longer, next time we are in Panama City.
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Staff was very friendly. The room was very well appointed. The location of the hotel is about 20 minutes from downtown and just a bit longer from the "old city". We preferred this area as it is nice and quiet.
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Date of stay: January 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed 6 nights during Christmas week with my family and rented two rooms. The property is modern, clean, and well-decorated. It is well worth the price as it includes an amazing breakfast, a beautiful swimming pool, and complimentary valet parking. Initially, there was a hiccup during the check-in as the counter staff did not accommodate my request to change the room(there was a stain on the carpet). However, the manager, Kathleen, was very receptive to our needs and able to quickly come up with a solution. From the interaction, I realized that she is an amazing person as she understands customers' needs and puts their priorities first. In addition, we met nice staff like Carl and Jennifer who made our stay pleasant as they demonstrated courtesy, patience, and respect. These people along with the beautiful property of Santa Maria made our family vacation enjoyable and relaxing. We will return this property with family and friends.…
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Date of stay: December 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Santa Maria Luxury Collection Hotel One of our favorite hotels in Panama City. I think it is only 2 years old. It is resort style place and great for a family vacation. Hotel decorated beautifully and has a lot of traditional art pieces. Great customer service and very detail oriented. Front desk experience was great, room service as well. Hotel has a nice pool area with cabanas and pool bar with the golf course view. The pool area is kids friendly and for smaller kids there is a special shallow kids pool. Since the hotel is located in a county club it is very quiet and safe, so you will sleep well at night and rest well during the day. You will have to rent a car or take a taxi if you want to go out to the city, because the hotel is located at least 10 minutes away driving from the restaurants, mall and bars area. You cannot really walk much near the hotel area, but you can play golf or visit the gym, which is pretty good size and has a lot of equipment, water bottles and bathroom. Rooms are very cozy, super comfortable beds, and blankets and pillows soft like clouds. In the room there are smart TVs with high resolution and Netflix (which is not common in Panama City based on my experience), cool coffee machines (one of the best I’ve ever used) and cute details like hand-made basket for the toiletries in the bathrooms and chocolates with the turn down service. Across the lobby there is a coffee shop with fresh sandwiches and delicious deserts (tres leches cake was our favorite). Breakfast buffet was very tasty and had a lot of options. There are a couple of options for lunch and dinner. And we had a beautiful traditional live performance during our dinner, which was amazing. There is wonderful spa where they offer multiple services so you don’t have to leave the hotel. And there are several conference areas, which can be rented for celebration special occasions. Our experience was great but I would suggest to pay attention to the cleanliness of the outside seating area. Tables need to be wiped more frequently and dishes need to be removed as soon as guests leave the tables to keep the birds out (since they are chasing the leftovers). I had to ask for a table to be cleaned for us to seat and enjoy our coffee and desert that we got at the coffee shop, since many tables were vacant but not clean and had birds eating leftovers. Also wet wipes for cleaning equipment were out at the gym and I had mentioned a couple people about it, the carpet at the gym was a little worn out and a potential fall hazard. I tripped a couple of times while working out, but it was not bad and I didn’t fall. We were in love with the hotel and had an amazing experience. Thank you very much for making our vacation memorable!…
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
US$226 - US$288 (Based on Average Rates for a Standard Room)
LOCATION
PanamaPanama ProvincePanama City
NUMBER OF ROOMS
182
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Frequently Asked Questions about The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City
Which popular attractions are close to The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
Nearby attractions include Multiplaza Pacific (8.0 km), Capilla San Jose (7.2 km), and Panama La Vieja (4.2 km).
What are some of the property amenities at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
Yes, free parking is available to guests.
What are some restaurants close to The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
Conveniently located restaurants include Casablanca, Salvaje Costa Del Este, and La Boucherie.
Are there opportunities to exercise at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
Yes, dry cleaning and laundry service are offered to guests.
Does The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Santa Maria, A Luxury Collection Hotel & Golf Resort, Panama City?
Many travellers enjoy visiting Capilla San Jose (7.2 km), Plaza de Francia (2.2 km), and Panamá Viejo (4.4 km).