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All reviewsgalleria mallhotel propertynice amenitiesfree shuttleideal locationthe breakfast areagreat hotellarge roomplenty of hot waterexcellent breakfastother hotelsthe hotel offersrecommend this hotelcomfortable roomsan oasisacross the streetcentral america
Stayed 4 nights at this wonderful property in beginning of December and the customer service level is 5 plus. Daniel, agent at the front desk when we checked in could not have been nicer and Carlos the manager on duty always asked if there was...More
Response from Tomas M, Loyalty Champion at Holiday Inn Express ManaguaResponded 1 week ago
Dear Mr. Msschlesinger
Thank you very much for your comments, we are glad that your stay has been to your liking as well as our service especially that of Daniel and Carlos.
Regarding breakfast we appreciate your observation as this helps us improve.
Superb place with super staff and nice amenities. Ideal location in Managua. Nearby restaurants and large shopping centers. Pool is included and a gym. Free large brands bar with hot meals. Clean and safeMore
Response from Tomas M, Loyalty Champion at Holiday Inn Express ManaguaResponded 2 weeks ago
Dear Mr. Lorenzo,
Greetings from Holiday Inn Express Managua!!
We appreciate very much that you have taken the time to send us your comments.
We are very happy that your stay has been pleasant and that our amenities as well as our location have been...More
The hotel has been renovated and is perfect for the value you pay. The service was excellent and they went the extra mile when I required a HDMI cable to connect my laptop to a TV. The room was very nice, big and comfortable. I...More
Response from Tomas M, Front Office Manager at Holiday Inn Express ManaguaResponded December 6, 2017
Thank you so much for reviewing us, It was a pleasure to have you as a guest in our hotel.
Hope to see you soon in your next trip to Nicaragua!!
I had no idea as to the location of this hotel, as our tour bus was whisking us to and from the hotel and we otherwise never set foot outside, but I was told that it is in the up and coming new section of...More
Like the breakfast , fell short on customer service front desk staff, no attention to details , or follow up , they will not go above their duties. Limit to yes or no responding to questions.
Housekeeping very professional and attention to details cleaning your...More
Thank Mario C
Management response:Responded September 18, 2017
Dear Mario C,
Thank you for your time to talk about your experience at Holiday Inn Express MANAGUA.
Your comment is extremely valuable to us. We use feedback, such as yours, to make continuous changes to improve our customers' experience.
We hope to serve you...More