We were recommended to this hotel by Alpaca Expeditions. So glad they did. They really tried hard to help us with our needs, which can be extensive for Inca Trail travellers. Great staff and amenities for a great price. Clean, well taken care of and centrally located, all for a great price.
My partner and I visited Peru in October 2019. The Terra Andina hotel was fabulous we booked in for five nights and we’re not disappointed. It is colonial therefore don’t expect five star luxury however we found it very comfortable, clean and overall the staff are very welcoming. It is centrally located however located on a hill. We are great walkers therefore did not have to use public transport but if you do it is not far to the bus station.
About half of the bedrooms open directly onto the dining room which also has a huge skylight. Becasue of this, and the use of thin glass and materials that amplifying sounds (hard tiles and stone) and the fact that breakfast opens at 3am daily, it is virtually impossible to sleep in many of their rooms. Also, the blinds in the rooms do not block teh bright sunlight pouring in glass ceiling above this noisy dinning room. My family and I left this hotel all extremely exhausted after days of sightseeing and very little sleep. When we complained the lady at the front desk scorned us and treated us quite disrespectfully. I was shocked. But she was the only disagreeable staf/ all others were excellent, Honestly though, if a hotel cannot let you sleep, how can they charge such fees? When they moved us from one room right outside the loud clanging of plates and forks and glasses every 3am breakfast, we were put to another room still facing directly onto the very bright and noisy dinning areas but also right outside a staff meeting room which was constantly filled with loud conversations that went through our door like tissue paper - again, could not sleep. We got up several times out of bed to "shhush" them, but they would not learn and so we could not sleep .…
Stayed for three nights in two rooms in December, with a night in Machu Picchu in between. Pros - Friendly and accommodating staff - Washrooms are renovated and quite nice - King beds in the rooms - Ten minute walk from Plaza de Armas However, the pros are irrelevant since: Cons - The rooms are very cold. The heaters they have in each room are useless. They do not heat up the room at all. I came in healthy and left with a cough. - The rooms are NOISY. On nights we tried to sleep in (2 out of the 3 we spent at the hotel) we were woken up by 5:30am. The pipes are noisy, you can hear cars out in the street, and above all, there is a lot of noise coming from the inner courtyard, which is a restaurant and starts serving at 5.00am. You can hear everything, from people talking to cutlery on the plates. My gf, who is a heavy sleeper, also had this issue. The building is not noise proof at all and you can not sleep past 5.00 or 5.30. Went through different reviews and many have complained of the same problem. In one review, the hotel acknowledges this problem and said they’re working with the best glass company in Peru to noise proof it. That review was from 2009. …
Excellent suite style, very luxurious and comfortable. Great variety of meals. The staff is amazingly kind and resourceful. Highly recommended, located in the heart of Cusco, close to the public market, plazas and churches, you can walk from the hotel to main amenities and attractions or use local transportation.
We enjoyed everything about staying here. The staff is warm and friendly. The location is ideal. We had lunch one day which was delicious. The window opens to an indoor courtyard but it was still quiet, just lacking a bit for fresh air.
The hotel was conveniently located near San Pedro Market and the train station to Machu Picchu. The breakfast waitstaff were wonderful. My spouse was sick from the elevation and they prepared breakfast each day and brought it to the room for him. Breakfast also had many options including staff who made omelettes to order.
Stayed here a couple of days before and after visiting Macchu Pichu. Comfortable clean room with everything we needed for our stay. Staff very helpful and friendly. Ate at on site restaurant a couple of times. Menu a little limited but reasonable choice and tasty.
Great place! The rooms are small compared to American standards but they all have bathrooms. The bathrooms are marble tile and a little on the large side. There is DirecTV including channels in English. The bed is comfortable and the water is hot. The staff is amazing...super helpful in all things. Breakfast is included at the onsite restaurant, which is excellent for every meal. The location is close to Historic District, Plaza de Armas. Also a grocery store is right down the street, a few hundred feet away. Buy water for cheap and snacks if you want. The marketplace is just at the end of the block.
Hotel staff, location and design was great. You're tucked away from the main road providing you with a quiet and private location. This was important for relaxing before and after an Inca Trail hike. Close to lots of shopping and some amazing restaurants.