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Hotel Novotel Cusco

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Traveler (916)
360
Panoramas (13)
Room & Suite (313)
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About

#44 of 257 hotels in Cusco
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
If you are looking for an elegant hotel with a privileged location, Novotel Cusco is undoubtedly a good option. In addition to being close to the historical city center, it also offers easy access to the Plaza de Armas, the Twelve Angle Stone and the Church of San Cristóbal. In addition to that, in the surroundings of Cusco there are various attractions that nobody should miss. If you like being close to nature, you can take the opportunity to visit the Mountain of the 7 colors and the Humantay Lagoon. The hotel has rooms with colonial style, which will provide you with a unique experience of immersion in the history of the city. During your stay, don't forget to go to La Cave 365 restaurant, which offers international cuisine in a unique way. The restaurant opens for lunch and dinner, and also caters to guests on the hot patio, a unique and cozy atmosphere. In addition to that, young people up to the age of 16 can stay in their parents' room at no additional cost. And finanlly, the business center is available 24 hours a day and the hotel's wi-fi is free for all guests.
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Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Airport transportation
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
24-hour front desk
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Special diet menus
Taxi service
Banquet room
Meeting rooms
Concierge
Gift shop
Non-smoking hotel
Shops
Dry cleaning
Laundry service
Ironing service
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Room features
Desk
Housekeeping
Room service
Safe
Telephone
Minibar
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English, French, Spanish
2,131Reviews38Q+A100Room tips
Traveler rating
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Jade A wrote a review Feb 2024
3 contributions1 helpful vote
I cannot thank Alex, Jojan and Carlos (doorman) enough. They went above and beyond for my husband and I after experience some difficulties at the airport. They were so helpful and understanding and did their best to accommodate the both of us. I had tears in my eyes because they were just so kind and generous people that made mine and my husbands stay at Novotel Cusco unforgettable and I hope they know how much I appreciate the three of them!! Kind kind people.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from GLENNY TORRE SIERRA, Guest Services / Front Office at Hotel Novotel Cusco
Responded 3 weeks ago
Dear Jade We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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J S wrote a review Jan 2024
1 contribution
We enjoyed a delightful stay. I want to personally commend the entire staff especially Primitiva Cosio, whose attentive, gracious, and exceptional service reflects the hotel’s mission to provide a wonderful experience to its guests. The premium location is steps away from the bustling Plaza de las Armas which offers quality options for dining and shopping. The breakfast buffet offers a wide array of local fare. Thank you Novotel for the memories and experience.
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Date of stay: January 2024Trip type: Traveled as a couple
Room Tip: The main entrance is on a one way, one lane street. Plan accordingly when ordering transportation.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GLENNY TORRE SIERRA, Guest Services / Front Office at Hotel Novotel Cusco
Responded Jan 11, 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Londonfamily04 wrote a review Dec 2023
London, United Kingdom111 contributions64 helpful votes
Really great service, especially Ricardo at front desk. The colonial (front end) of the building is beautiful and location is good, just a few doors down from the JW Marriott. However, do make note to request specific rooms as I let myself be guided by the rooms on their site. The posterior end of the building is a new wing with standard rooms that need serious updating. I did not feel like I was staying in a Novotel hotel and definitely wouldn't return to those rooms.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GLENNY TORRE SIERRA, Guest Services / Front Office at Hotel Novotel Cusco
Responded Jan 8, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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DavidK wrote a review Dec 2023
Kirkland, Washington12 contributions6 helpful votes
The lobby of this hotel is stunning but the room in which we stayed was well below expectations. The room was very small and located in a non-historic part of the building. The decor was psuedo-modern and at a level of refinement that I associate with a budget hotel.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: If you stay here, be sure to stay in a historic room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GLENNY TORRE SIERRA, Guest Services / Front Office at Hotel Novotel Cusco
Responded Jan 8, 2024
Dear David, Thank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrea D wrote a review Oct 2023
3 contributions
We loved the location, the large internal courtyard with a fountain and fresh flowers, the breakfast options, and the staff. We got to know Dante, a constant pleasant and affable presence, who served us breakfast, lunch, and dinner. I highly recommend this hotel.
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Date of stay: October 2023Trip type: Traveled as a couple
Room Tip: Take advantage of the executive lunch. It is yummy with a great price. Walking to the San Pedro...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GLENNY TORRE SIERRA, Guest Services / Front Office at Hotel Novotel Cusco
Responded Oct 30, 2023
Dear Andrea, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Juana M wrote a review Oct 2023
Salcedo, Dominican Republic1 contribution1 helpful vote
The chef Is Edgar thought us how to make ceviche , he was really good and the ceviche was delicious!, at the end of the class we eat the ceviche. The staff at bar was also very pleasant, I will eat that ceviche again
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Date of stay: October 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from GLENNY TORRE SIERRA, Guest Services / Front Office at Hotel Novotel Cusco
Responded Oct 30, 2023
Dear Juan, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mina H wrote a review Oct 2023
Worldwide7 contributions
We stayed at this hotel three times as we were touring Peru. It became like home. They stored our luggage, greeted us as we came back from each excursion. Breakfast buffet was amazing, staff goes out of their way to get you anything you need. Great location and that lobby! So beautiful and a sanctuary from the bustle of Cusco. Rooms are gorgeous. Peru needs visitors. Go and enjoy. It's safe, the food is amazing and the service is world class.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GLENNY TORRE SIERRA, Guest Services / Front Office at Hotel Novotel Cusco
Responded Oct 3, 2023
Dear Guest We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Annerivs wrote a review Oct 2023
Cobham, United Kingdom37 contributions10 helpful votes
We stayed in a colonial room in the older part of the hotel, which was a good size. The only down side was there was a little noise from the courtyard area. Food was really good and bar options were great.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: There is a really good spa attached to the hotel. The location in Cusco is perfect.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GLENNY TORRE SIERRA, Guest Services / Front Office at Hotel Novotel Cusco
Responded Oct 3, 2023
Dear Anne We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Terri J wrote a review Sep 2023
3 contributions1 helpful vote
We were in town for 2 days before our trek, and one day after our trek. The entire staff was very helpful and friendly. The front desk happily stored our gear for us while we were gone. The room was clean. The courtyard was fantastic! What a beautiful place. We ate at the restaurant, read our book, and enjoyed some tea in the comfortable courtyard.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GLENNY TORRE SIERRA, Guest Services / Front Office at Hotel Novotel Cusco
Responded Sep 27, 2023
Dear Terri We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LiveToWonder wrote a review Sep 2023
New York170 contributions55 helpful votes
This Hotel is well located, it does not feel a 4 stars hotel, I would say 3. A bit pricey for September in Cusco. Personnel in the restaurant area were very friendly and polite, front desk not so much. Room size was decent, no lotion nor tissue paper, breakfast is at extra charge.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GLENNY TORRE SIERRA, Guest Services / Front Office at Hotel Novotel Cusco
Responded Sep 24, 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Cusco. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱6,174 - ₱9,178 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel cusco hotel cusco, cusco novotel, accor cusco
LOCATION
PeruCusco RegionCusco
NUMBER OF ROOMS
99
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL NOVOTEL CUSCO - UPDATED 2024 Reviews & Price Comparison (Peru) - Tripadvisor

Frequently Asked Questions about Hotel Novotel Cusco
Which popular attractions are close to Hotel Novotel Cusco?
Nearby attractions include Centro Historico De Cusco (0.3 km), free walking inka cusco (0.5 km), and Ekekos - Arte & Colores (0.2 km).
What are some of the property amenities at Hotel Novotel Cusco?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Novotel Cusco?
Top room amenities include a minibar, a flat screen TV, and a desk.
What food & drink options are available at Hotel Novotel Cusco?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Novotel Cusco?
Conveniently located restaurants include Kusykay Peruvian Craft Food, El Jardin - Healthy Food And Coffee, and Rucula Cusco.
Does Hotel Novotel Cusco have airport transportation?
Yes, Hotel Novotel Cusco offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Novotel Cusco located near the city center?
Yes, it is 0.9 km away from the centre of Cusco.
Are any cleaning services offered at Hotel Novotel Cusco?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Novotel Cusco offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Novotel Cusco?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Hotel Novotel Cusco?
Many travellers enjoy visiting Sacsayhuaman (1.0 km), Waliki Tours Peru (0.2 km), and Choquequirao (7.2 km).