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JW Marriott Hotel Quito

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Avenida Orellana 1172 y Avenida Amazonas, Quito 170150 Ecuador
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (912)
Room & Suite (228)
Dining (87)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 12/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Quito
Updated 12/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 189 hotels in Quito
Location
Cleanliness
Service
Value
Travelers' Choice
Visit Quito, Ecuador in style when you stay at JW Marriott Hotel Quito. Our luxury hotel is ideally located near the area's best dining, shopping, attractions and entertainment. Get to Galapagos Islands and Santo Domingo's Church easily from our Quito hotel. Take advantage of our full service spa, decadent restaurants, state-of-the-art fitness center and gorgeous pool.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids pool
Airport transportation
Business Center with Internet Access
Parking garage
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Wine / champagne
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Makeup services
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Hair dryer
Room service
Safe
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Radio
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Spanish
2071Reviews137Q+A100Room tips
Traveler rating
  • 1,290
  • 583
  • 147
  • 34
  • 17
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Popular mentions
Shellypet7 wrote a review Dec 2021
San Diego, California34 contributions10 helpful votes
I cannot say enough good things about this hotel! While I tried to use some suite rewards to host that could not be honored, we were still given an incredible room with a balcony and the manager Jhoselin was so kind and welcoming. In fact, everyone at this hotel was eager to help us. I am honestly looking forward to staying at this hotel if I find myself in Quito again.
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Date of stay: December 2021Trip type: Traveled as a couple
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Grumpy54321 wrote a review Dec 2021
93 contributions88 helpful votes
Great spot to decompress and regroup before or after you hit “real Ecuador”. Staff were consistently polite and helpful. Breakfast was fantastic- even the a la Carte was a very reasonable price (I was using “free nights”). Nothing remotely authentic about the place - but that’s kind of what were expecting. Just comfort. I would stay again after a few weeks of mountain lodges or refuges ar 5,000m!
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Date of stay: December 2021Trip type: Traveled with family
Room Tip: Try the pancakes at breakfast
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Kausar786 wrote a review Dec 2021
Seattle, Washington120 contributions61 helpful votes
Nice location close to shopping, clean and courteous. We stayed multiple days between Amazon and Galapagos tours. Breakfast was good, nice spread. The room was good with plenty of bottled water every day
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Date of stay: October 2021
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Laura P wrote a review Nov 2021
Portland, Oregon280 contributions110 helpful votes
This hotel is absolutely amazing. We were catered to very well and could not have asked for better service. We had the front desk arrange for a tour to the rose orchard and the equator. They use Great Horned Owl for everything and they are a top notch travel company. The daily breakfast was great and I could literally only take about two sips of coffee before my cup was refilled. Amazing service all around. The rooms were cleaned daily and turn down service was provided. No request was too small and I really appreciated how courteous and wonderful the staff are.
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Date of stay: November 2021Trip type: Traveled with friends
1 Helpful vote
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Kerwin Gray wrote a review Sep 2021
Atlanta, Georgia2057 contributions817 helpful votes
+1
I admit that I have become a bit stingy with five-star hotel reviews. I do think that they should be reserved for extraordinary service. I am awarding five starts the Quito JW Marriott for extraordinary value. We were staying here because we are doing a cruise to the Galapagos. Silversea had booked us a basic room, but since we were here for three nights, we upgraded to a One Bedroom Suite (at additional cost). I was not sure what to expect in Ecuador, but we were nicely surprised. The website claims the room is 700 square feet. I would have sworn that it is bigger. The living room, bedroom, and bathroom all seemed spacious. Over the years, we have learned that right around 1,000 Sq. Ft. is where we are comfortable. We were comfortable in the suite, so I am convinced it is more than 700 Sq. Ft. The staff at the Quito JW Marriott are its strength. Everyone was pleasant and helpful. A 5* rating and the above was my review until we checked out the second time. Allow me to explain. Because of our flights we stayed here for three nights before the cruise, and then one night before our flight home. The flight was at midnight. The cruise line had arranged for complimentary room day passes for those who were leaving the same day the cruise ended. We were staying the night and assumed that the cruise line had also arranged a day room pass for us for the following day—they certainly did not expect us to sit in the lobby for 12 hours. But just to be sure, we asked the hotel clerk to confirm when we checked-in for the overnight stay, that we could get a late check-out. He confirmed that we could check-out at 8:00 pm as our transfer would pick us up at 8:30 pm to head to the airport But when we checked-out they surprised us and insisted that we owed them $95 for a late-check-out. No, we did not. This additional charge had not been discussed when we had confirmed the late check-out, and more importantly, the hotel had not asked for a credit card. They did not have our credit card because the cruise line had paid for the room, not us, and we had not upgraded for this night As far as we are concerned the hotel attempted to extort two American tourists as they were heading home. That earns you a 1* review from me, even though the supervisor on duty ultimately agreed to remove this unapproved charge. It is also worth noting that this occurred not only after having stayed a total of 4 nights but also having provided my wife’s Marriott Bonvoy Gold Elite number which they confirmed at check in. They obviously disregarded this “loyalty program” in every way rendering it nothing more than a marketing gimmick. Please see my review of the Owner’s Suite on Silversea’s Silver Origin.
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Date of stay: September 2021
Value
Location
Service
1 Helpful vote
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Response from Marketing Marriott, Otro at JW Marriott Hotel Quito
Responded 23 Sep 2021
Thank you for being a loyal member to Marriott. It is our goal to ensure the satisfaction of our guests, and therefore any comments you may have are of great importance to us. Hotels around the world have a set time for check out, at the JW Marriott Quito our check out time is at 12:00 noon, as a Marriott Bonvoy Gold Elite Member, we offer a 14:00 complementary late check out upon availability. https://www.marriott.com/loyalty/member-benefits/gold.mi. If our guest would like to stay after 2pm is consider past check out time therefore the best available standard rates applies. We are glad to know you enjoy your suite as well as to know that our staff was pleasant and helpful. Thank you for preferring the JW Marriott in Quito, we hope to continue being your choice of service in the future.
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PRICE RANGE
US$148 - US$264 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott quito, marriott hotel quito, marriott quito, quito marriott
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
257
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Frequently Asked Questions about JW Marriott Hotel Quito
Which popular attractions are close to JW Marriott Hotel Quito?
Nearby attractions include Museo Etnohistorico de Artesanias del Ecuador Mindalae (0.2 km), Mr. Joy (0.3 km), and Coctiki (0.5 km).
What are some of the property amenities at JW Marriott Hotel Quito?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Hotel Quito?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Quito?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Hotel Quito?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to JW Marriott Hotel Quito?
Conveniently located restaurants include Sher E Punjab Rincon de la India, The rib Co., and La Casa de mi Abuela.
Are there opportunities to exercise at JW Marriott Hotel Quito?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does JW Marriott Hotel Quito have airport transportation?
Yes, JW Marriott Hotel Quito offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Quito?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Quito offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Quito?
The staff speaks multiple languages, including English and Spanish.