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Very classic hotel, very well located, with descent common areas.
Never the less the condos they rent are completely outdated, no even classic or vintage, just outdated.
Check in was at 5 and check out is at 11. May be between 11 and 5 they...More
Thank Daniel R
Response from GHPPUCON, Director de Relaciones con Clientes at Gran Hotel PuconResponded 20 March 2018
Dear, we appreciate your valuable comment; we are working on the remodeling project.
Best regards from Gran Hotel Pucon
Even though other guests have complained about the staff, the service, the room, the bathroom, wi-fi coverage, etc, we had a nice stay in general.
Parking is available on the street in front of the hotel, you might have to park further down the block...More
Response from GHPPUCON, Director de Relaciones con Clientes at Gran Hotel PuconResponded 19 September 2017
Thank you for bringing that matter to our attention. The Supervisor in charge was notified.
We appreciate your valuable comments.
We hope you can visit us again in the future.
Best Regards, Gran Hotel Pucón.
I stayed in this hotel for a weekend in May. We rented one of the apartments in the buildings adjacent to the main building. The first apartment we were given did not have heat. We were then given a second apartment that was totally deteriorated...More
We stayed 5 days, it was good, but some things need to be done at this big hotel. It is beautiful and charming hotel, built some years ago, but ... it is not acceptable a room with no space, no condiction to walk, furniture that...More
We visited Pucon and wanted to stay at a nice place at a good rate, Gran Hotel Pucon offered us a lovely sized room with a magnificent view of the pool and beach. The decor is a little dated and there are details that require...More