Carlton City Hotel Singapore

Carlton City Hotel Singapore

Traveler (1584)
Panorama at the Carlton City Hotel Singapore
360
Panoramas (15)
Executive Room
Room & Suite (445)
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Avg. ₱10,514 /night, 2/16 - 2/17
₱16,637
per night
₱12,940
per night
₱9,243
per night

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About

#17 of 351 hotels in Singapore
4.6 of 5 bubbles
Location
4.5 of 5 bubbles
Rooms
4.2 of 5 bubbles
Value
4.6 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.6 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Within a two-minute walk from Tanjong Pagar MRT station, Carlton City Hotel Singapore is conveniently located on Gopeng Street off Tanjong Pagar Road, along the fringes of Chinatown, Raffles Place and within the Central Business District. The hotel offers guests an upscale and stylish experience, resonating well with international business and leisure travellers. Designed by reputed leading international interior design company Hirsch Bedner Associates (HBA), the hotel exudes designer-conceived touches and furnishings from the grand marble lobby to its spacious guestrooms. With 29 floors and 386 guestrooms, the hotel is primed to be the preferred hotel for discerning business and leisure travellers.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Rooftop bar
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Room service
Safe
Wardrobe / closet
Clothes rack
Iron
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Business
Modern
Languages Spoken
English, Chinese, Malay

Location

1 Gopeng Street, Singapore 078862 Singapore
4.5
4.5 of 5 bubbles2,494 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of the city, Carlton City Hotel Singapore earns high marks for its prime location, with guests frequently commending its close proximity to the MRT, dining, and shopping venues. The hotel's value is another highlight, with visitors appreciating the regular promotions and dining discounts. Cleanliness is also a standout feature, with spotless rooms and commendable housekeeping. Guests rave about the well-appointed amenities, including the popular buffet at the club lounge and the well-maintained pool. Service at the hotel is often described as top-notch, with a warm atmosphere that makes for a welcoming stay.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Comprehensive

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Detailed Reviews
OnAir03441212153 wrote a review Jan 2025
+1
5.0 of 5 bubbles
This wasn’t our first time staying at a Carlton property, but it was our first time at Carlton City. The hotel is conveniently located, with plenty of food options nearby. We booked the Club Room with lounge access. Unlike the one at Carlton's Bugis location, the Carlton City lounge serves sandwiches and snacks throughout the day.

The room was a decent size and clean. The TV offered a good selection of cable channels and had a Chromecast feature (though it wasn’t exactly efficient).

Normally, there’s a great selection of food and drinks during the evening cocktail hours from 6 pm to 8 pm. However, we were informed that due to the low occupancy of club rooms, the food service would be à la carte instead of the usual buffet spread. This was a bit disappointing, as we’ve always appreciated the variety offered in the lounge. That said, the excellent service provided by Rayyis, Jasper, and Nicholas made up for it. They were attentive, always ready to serve with a smile, and quick to top up our drinks. They also checked in regularly to see if we wanted to order more food.

Despite the change in lounge offerings, we would definitely book the Club Room again, and we’re hoping to experience the usual club lounge experience on our next stay.
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Date of stay: January 2025Trip type: Traveled as a couple
Room Tip: Complimentary parking is available for in-house hotel guests
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlton City Hotel SG, Guest Services / Front Office at Carlton City Hotel Singapore
Responded 2 weeks ago
Dear OnAir03441212153, Thank you for leaving us a 5-star review on TripAdvisor. We sincerely appreciate the wonderful review you have left for us on TripAdvisor, highlighting your pleasant experience at the Club Lounge, as well as the service rendered to you. At Carlton City Hotel, we strive to create a welcoming and comfortable atmosphere for our guests, and it is always rewarding to know that our efforts have made a positive impact on our guests. Your kind compliments will be relayed to the staff mentioned. We look forward to warmly welcoming you back to Carlton City Hotel again.
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Mike S wrote a review Nov 2024
5.0 of 5 bubbles
A great hotel, location, service, cleanliness, were all first rate. Easy walking distance (less than 1km), to Chinatown, Maxwell Food Centre and Amoy Food Centre, along with many street cafes and restaurants, and only 100m to Tanjong Pagar MRT station. We stayed in a Club Room for 4 nights, which was worth every extra cent, the room was spotless, comfortable and large enough for our stay. The Club Room on the 28th floor was great, a very good breakfast selection, a great selection of canape's each night from 6pm to 8pm, along with wine, cocktails and beer, and anytime during the day for a refreshing juice, soft drink or beer after being out in the Singapore heat. We were very well looked after each night by Aizan, who made sure that our glass was always full! Highly recommended hotel.
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Date of stay: November 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlton City Hotel SG, Guest Services / Front Office at Carlton City Hotel Singapore
Responded Nov 25, 2024
Dear W2548ZZmikes, Thank you for leaving us a 5-star review. We are happy to hear that you had a pleasant stay with us, and that you found our rooms clean and spacious. The convenience of the Hotel’s locality is one of the many key points why guests have chosen to stay with us, and we are glad to know that you share the same sentiments too. We look forward to having you back at Carlton City Hotel again.
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
Elvis and Bonni... M wrote a review Jan 2024
eb4321
5.0 of 5 bubbles
Right from minute we got there we were made to feel welcome.
The staff from the bell desk ran out and got our luggage from the van and led us to the front desk, we were early so our rooms were not ready, but while the rooms were getting cleaned they got us registered and gave us one room to store our luggage.
We all booked club rooms (3 couples) and it was the best move we ever made.
The rooms we got were on the 25th floor and as soon as we unpacked we went to the club lounge which takes up the entire 28th floor.
Nicholas, Kiki, Sarah and Dee in the club lounge welcomed us like family and spoiled us for our entire stay (5 days).
The lounge opens at 6:30am and closes very late, It provides a great hot breakfast, great snacks, a coffee machine that makes wonderful coffee, cappuccinos or hot chocolate, they have soft drinks, juices and beer all day and for a couple of hours in the evening it’s a full bar, they also provide finger foods during lunch and dinner hours.
It’s a great place to relax, and if it’s not raining they provide tables and chairs outside on the patio with a fantastic view.
There is a big pool on the 3rd floor with plenty of seating and loungers.
The plate is a dining room/ restaurant that provides great food and service, if you get the chance indulge in the seafood buffet on Friday and Saturday.
The resort has 2 bars one in the main lobby and the other on the 29th floor, enjoy.
The main lobby also has a coffee bar with great coffee and snacks and the concierge desk where Mr. Suresh Sing and the other gentlemen can be your best tour guides.
There is a small gym by the pool but you can get your exercise walking to China Town which is about 3 blocks away, the surrounding area has so much to offer and it’s all within walking distance.
If you get the chance please introduce yourselves to Mr. Niall Cowan he’s the General Manager of this great resort and prides himself on making sure his customers are happy.
The staff at this Hotel are kind, polite, hardworking, and ready to help in any way they can and this is most apparent from the staff in club lounge, a very special Thank You to Nicholas, Kiki, Sarah and Dee, you made our holiday very special.
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Date of stay: January 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: Book the club room you won’t regret it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlton City Hotel SG, Guest Services / Front Office at Carlton City Hotel Singapore
Responded Jan 28, 2024
Dear Elvis and Bonnie, thank you for taking the time to leave us such a detailed review. We are thrilled to hear that you had a pleasant stay and found the service rendered by our Concierge and Club Lounge team amiable, professional and remarkable. We are glad that they made your stay a much more delightful one. We are also pleased that you enjoyed the various facilities within the hotel, the Club benefits that came with your stay and the breakfast spread at Plate. Rest assured that your gratitude and kind words has been relayed to the respective department and management. We look forward to welcoming you back on your next visit to Singapore.
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shihchinteo wrote a review Jun 2024
Singapore, Singapore
5.0 of 5 bubbles
Had a wonderful buffet lunch at Plate with great service by the team! Mr Gopala patiently explained my questions regarding the payment while Ms July was always helping to prepare and serving our table of six with food like kueh pie tie and muah chee. She did this for other tables too. In addition, my girl wanted clear soup for her bee hoon instead of Laksa and the chef went to request for soup in the kitchen. The service was impeccable with attentive staff, ambience was quiet and food was good.
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Date of stay: June 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlton City Hotel SG, Guest Services / Front Office at Carlton City Hotel Singapore
Responded Jun 11, 2024
Dear shihchinteo, Thank you for leaving a review on TripAdvisor! We are glad you've enjoyed your dining experience with us, and your kind compliments will be passed on to the staff mentioned. We hope to have you back at Plate again in the near future.
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JL L wrote a review Aug 2024
4.0 of 5 bubbles
Quite a good variety of dishes were available but don’t expect top quality seafood so moderate expectations - oysters were not so fresh, but those traditional dishes were available. Lobsters, mussels, scallops, salmon and tuna sashimi aplenty. Super love the fried vegetable with wokhey.

Overall it was an ok experience. Waiters and waitresses are very polite and prompt with clearing plates. Also brought us bowls of lemon to wash hands upon request.

We also did free flow wine. The house white was pretty good. Chardonnay.
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Date of stay: August 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlton City Hotel SG, Guest Services / Front Office at Carlton City Hotel Singapore
Responded Sep 1, 2024
Dear 806jll, Thank you for taking the time to leave us a review. We are happy to hear that you've enjoyed your dining experience with us at Plate, and that you found the service rendered to be to your satisfaction. Thank you for choosing to dine with us and we hope to welcome you back again soon!
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lilybt wrote a review Jan 2024
+1
3.0 of 5 bubbles
Although not as expensive as in Europe, hotel rates are rising all over Asia. I chose this hotel because the Pan Pacific in the Marina I had stayed at before was unreasonably expensive at 70,000 to 80,000 yen per night, and my recent stay at the Carlton in City Hall left a bad impression. The restaurant and other facilities are a little poor, but the rooms are functional and reasonably spacious, and are just right for a night's stay. On the other hand, the variety and quality of the breakfast items, like City Hall, are inferior to those of a five-star hotel. If you're staying for a few days, you may be dissatisfied, but for a two-day stay, this is sufficient.
The location is near Tanjong Pagar, which is convenient for shopping and dining, and access to Orchard is less likely to be caught in traffic than from the Marina area, so it may actually be more convenient.
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Google
Date of stay: February 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
aussietravellers53 wrote a review Nov 2024
Siem Reap, Cambodia
5.0 of 5 bubbles
We have stayed in many hotels in Singapore but this is THE BEST. Usually we are overnighting on our way from Australia to UK. The rooms are spacious, clean, comfortable and QUIET. From the moment you close the door you won’t hear people slamming doors, walking through corridors- it’s the perfect place to relax and sleep. The beds are like sleeping on a cloud!
We had to change our flight dates due to family circumstances and the reservations people moved our booking with no extra charge even though I knew that my booking was non refundable. We were SO grateful for this kind gesture.
Breakfast was incredible and the staff were friendly and helpful. We will never stay anywhere else from now on!!!
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Date of stay: November 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlton City Hotel SG, Guest Services / Front Office at Carlton City Hotel Singapore
Responded Dec 1, 2024
Dear aussietravellers53, Thank you for leaving us a 5-star review on TripAdvisor. We are thrilled to hear that you had such an exceptional stay with us. It is great to hear that you found our rooms clean and spacious, and that you had a very positive experience with our team. We are grateful for your kind words and are honoured to be your go-to hotel in Singapore from now on. We look forward to welcoming you back to Carlton City Hotel again soon!
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ShiangYee wrote a review Nov 2023
Kuala Lumpur, Malaysia
4.0 of 5 bubbles
Went for birthday celebration at the Plate restaurant, and enjoyed 1-for-1 weekday buffet lunch offer with POSB Bank credit card.

The food was reasonably good in terms of variety and taste, but what we were impressed with was the high quality of service from the staff.

Plates were cleared quickly soon after we were done, and one server was attentive to provide wet wipes and tissues without any prompting when I was seen peeling prawn shells :)

I was pleasantly surprised with a slice of cake and a birthday song from all the servers, done on their own initiative without any special requests from us when we made the reservation.

David, our server, was very friendly to all patrons young or old, with diners in a small group or a very large group. And he took very nice photos of our birthday celebration.

Finally, the billing process was smoothly done in bulk with all tables given their bill at the end of the dining session with a clear explanation of the charges as well as the eligible discounts.

Nice job to the team - Jackson, July, Jennifer, Jeffery, Bee and David!
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlton City Hotel SG, Guest Services / Front Office at Carlton City Hotel Singapore
Responded Dec 5, 2023
Dear ShiangYee, thank you for dining with us at Plate. We are glad that you had a pleasant dining experience and found the service rendered by the team attentive and professional. Your kind words for Jackson and his team, particularly David, has also been relayed to them and will definitely make their day. We look forward to welcoming you back again soon.
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Relax52728907594 wrote a review Dec 2024
5.0 of 5 bubbles
Great services by the service crew of Plate @ Carlton City. We had a table of 12 for a dinner and when we arrived, we were allocated 2 separate table of 6s as it's fully booked that night. Initially we requested to have them combine the table but because of the full resevation, they were unable to do so. However the restaurant manager and service went above and beyond, suggested and make a decision on the spot to reconfigure the table layout just for us so that we can all sit together despite it being dinner service and full reservation. Thanks for making our family birthday dinner enjoyable even before we started the mean! Kudos to the team @Gopola, Ellaine, AK, Ragin and Meera.
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Date of stay: December 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yuki wrote a review Nov 2023
Singapore, Singapore
5.0 of 5 bubbles
We had a wedding party there with their great service!
The operation was very smooth and foods were delicious too!
It was heavy rain on the day, but they wiped floors often to make sure everyone are safe, helped us to set up extra table for the couple photos, gave the couple some surprise gift.
Despite of bad weather, all of us ended up very happy and satisfied!
Thank you for your support Rodney and Zin min Team!!
Read more
Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlton City Hotel SG, Guest Services / Front Office at Carlton City Hotel Singapore
Responded Dec 5, 2023
Dear Navigator806804, thank you for choosing Cooling Tower to host the wedding party. We are delighted that you and your friends had an enjoyable time despite the dampening weather, and the party was able to proceed successfully. Your gratitude for Rodney and his team has been relayed to them and definitely made their day. We look forward to welcoming you back again soon.
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…
Answer from Tawha A
Lahore, Pakistan59 contributions40 helpful votes
Hello, If you check the website, all rooms above Premier Room category have complimentary access to the executive lounge. Check Rooms and Suites Menu on the official website. carltonhotel.sg
Answer from Jonas R
Vejle, Denmark560 contributions92 helpful votes
Yes. There is small snacks and some sandwiches. Nothing special. Go to the nearby restaurants for great food instead.
bloodybyth asked a question Dec 2022
Jakarta, Indonesia15 contributions30 helpful votes
Any deposit needed during check in? If so how much?
Answer from James
3 contributions2 helpful votes
Yes - if I recall well around SGD100/night
Answer from Jen K
Singapore, Singapore316 contributions145 helpful votes
They put them on different floors. But I am not sure if they offer hotel stays now. Best to check with hotel directly.
Octavia_London asked a question Feb 2020
London, United Kingdom18 contributions29 helpful votes
Hi, how big is the pool?
Answer from cshaw049
Tomahawk, Wisconsin191 contributions95 helpful votes
Fairly large Not lap Seemed to be a kiddie pool at one end Rained entire time we were there so never swam, just looked
…
OnAir03441212153 wrote a tip Jan 2025
65 contributions
5.0 of 5 bubbles
"Complimentary parking is available for in-house hotel guests"
Read full review
Voyager47756889019 wrote a tip Dec 2024
1 contribution
5.0 of 5 bubbles
"Toilets do not have bidets though they have bath tubs"
Read full review
RobertoHelsinki wrote a tip Nov 2024
Helsinki, Finland6 contributions2 helpful votes
5.0 of 5 bubbles
"Not crowded lounge as in many business hotels."
Read full review
Amila Perera wrote a tip Nov 2024
Gampaha, Sri Lanka490 contributions371 helpful votes
5.0 of 5 bubbles
"Get a room higher up facing the ocean"
Read full review
Laura S wrote a tip Nov 2024
3 contributions
2.0 of 5 bubbles
"Avoid this hotel, especially breakfast"
Read full review
…
Not the right property for you?
There are more places to choose from in the Singapore area.
PRICE RANGE
₱11,091 - ₱15,539 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingaporeOutram / Central Business District / Central Area/City Area
NUMBER OF ROOMS
386
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CARLTON CITY HOTEL SINGAPORE - UPDATED 2025 Reviews & Price Comparison - Tripadvisor

Frequently Asked Questions about Carlton City Hotel Singapore
Which popular attractions are close to Carlton City Hotel Singapore?
Nearby attractions include Tea Chapter (0.5 km), Singapore City Gallery (0.4 km), and Yixing Xuan Teahouse (0.3 km).
What are some of the property amenities at Carlton City Hotel Singapore?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Carlton City Hotel Singapore?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Carlton City Hotel Singapore?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Carlton City Hotel Singapore?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Carlton City Hotel Singapore?
Conveniently located restaurants include Loulou - French Cuisine & Wine Bar, Bar-Roque Grill, and Chef's Table by Chef Stephan Zoisl.
Are there opportunities to exercise at Carlton City Hotel Singapore?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Carlton City Hotel Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Carlton City Hotel Singapore offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Carlton City Hotel Singapore?
The staff speaks multiple languages, including English, Chinese, and Malay.
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