The renovations obviously impacted on my normal experience as the lobby lounge and bar was closed, which limited my options where to hold business meetings. As a Discovery cardholder, it would have been a nice gesture had they given me access to the Pacific Lounge. Apart from the that, the quality of hotel staff and their high level of service was the same as ever.
Beautiful hotel, perfect location, great food, wonderful facilities, brilliant staff. My second time. Outstanding pool, gym, food restaurants and buffet - wow. Lovely room. Could not have chosen better.
Dining at Hai Tien Lo is always enjoyable, the food was scrumptious and Paulyn was great in serving us, recommending us the appropriate dishes and portion, and accommodating to our requests. Thank you Paulyn.
Efficient service by Wei Jian, food and ambience was great! even though the restaurant was pretty occupied, there was still meticulous service. We loved the deep fried scallop and mango wrapped in vermicelli and japanese noodles with scallops. Also had hsbc 15% discount.
This undoubtedly 'high-class' hotel 'forgot' to mention when we were booking that they were renovating and that this would mean that we would hear the jack-hammer working in the rooms just below ours during the whole day! We arrived for our stay on Monday - the same day we were informed by an email of the renovations going on and the noise problems for the whole week. The email and the information at the check-in focused on the works going on at the first floor (just a bit annoying - we were on the 24th floor) but they forgot to stress the enormous jack-hammering noise coming from the works on the floors just below our room. When complaining, everybody said friendly 'very sorry', but no one could help us. A formal complaint to the hotel manager showing that other guests got a 15% reduction and club access as a compensation didn't work either...he probably likes it better to get an honest review...a Grand Hotel with an attitude! So you better stay elsewhere for this kind of money.…
Food tasted amazing! Chef Tommy Yeo really put up a show there! Beef tasted amazing I recommend you get the beef. Lobster was delicious as well and creamy. Would highly recommend you to come to this place.
We stayed at the Pan Pacific for 3 nights. It's a beautiful hotel so we'll located for the bars restaurants and shopping. It's also walking distance from the marina and Chinatown. You can't get a better location in my opinion. The pool is excellent and Singapore slings are the best! Much better than raffles long bar and you don't have to queue!! Breakfast is so tasty and loads of choice for all nationalities. The edge restaurant that breakfast is held is a lovely area and the staff are so helpful and polite. The pool is great it has changing areas to the side and the st. Gregory spa is located here too. The pool bar is great and the Singapore slings are extremely good, much better than raffles long bar and you don't have to queue! Our room was so clean the the staff were excellent supplying extra towels and water whenever required. It's a really relaxing location that is on the doorstep to the whole city. A taxi to the airport only costs $22 Singapore dollars. The views from our room of the marina and bay area were amazing! It was my birthday during the stay and the reception staff sent up a beautiful and tasty plate of cakes and maccrons to enjoy, so thoughtful I can't recommend this place enough and Singapore is such a beautiful and clean city/country. Can't wait to visit again. Note: The hotel is undergoing renovation but the staff told us at check in and a note was left in the room. Work noise didn't affect us at all and was only carried out between 9am and 6pm. …
Pros: Waitress Auntie Ng was very friendly and attentive to our table. Always smiling and checking our wine voume. Ambience was top notch, not overly crowded. Cons: Food selection can be better, not much Japanese options, salmon sashimi only arrived at the last hour of buffet and oysters were very small. Disappointing first visit. Will consider carefully before visiting Edge again for this price.
Wonderful meal at the Japanese restaurant with my colleagues. Good food and good conversation. He even prepared a complimentary dish for us. I really enjoy the freshness and quality of the ingredients. Thanks Chef Yeo!
Chef Tommy Yeo cooked us a sumptous teppan dinner, he was very thoughtful on our specific request, together with Chef Eric prepared us a special dish which was very tasty. Dinner experience was splendid.