Supposed to be a 4 star hotel but it really isn't. Don't get me wrong, the service and staff are good and friendly but the place is tired and dated and our room is filthy. LOTS OF dust, especially at the back of the bed, mould, a damp wall, badly painted. I like to write REAL reviews so I've attached pictures to prove this . The breakfast was OK but all the food was luke warm if that. I wouldn't stay here again.
What a wonderful experience trashing my initial thoughts of how to cope with being "imprisoned" all be it even at a 5 star hotel? The moment I arrived at 2+am on the 18th June was a breeze with courtesy received. Entering the room #2306 was a relief with spacious, very clean and well equipt with neccesities. The bed and pillows were very comfortable. The view gave me the serenity needed for this situation as it faces the Singapore river and city view even Batam can be seen on a clear day. Very good wifi connection helps keep my sanity intact. Most of all what was more stunning was the great guest oriented hotel personnel which truly was amazing and what guests always expected nomatter what the situation or reason to stay can be. I must humbly commend them for making mine a pleasantly memorable one... To Jiun Lee and Cheryl from 'One Touch' for keeping me company with their friendly and sincerity I can feel just over our daily telephone conversations and I was very pleasantly surprised that them knowing I'm a BTS ARMY presented me with an encouragement greeting card with BTS poster print! Now that was AWESOME! Liya (hope I spelt it correctly) from the same department was enthusiastic when we spoke on my checking out day. To all of you, gamsahamidah... To GCW Hotel Manager Mr Terence Ng, my sincere appreciation for taking good care of me in making my stay trouble and stress free. You have a great team! To Kelvin whom I met briefly at the lobby upon my departure I appreciate your courtesy. To everyone from housekeeping, in room dining, to Certis Cisco, the M.O.H., I thank you all very much from the bottom of my heart. Grand Corpthorne Waterfront... you are indeed fantabulously Grand! 👍👍👍…
Had a smooth check in thanks to Mr Navin Seh for making the whole experience fast and smooth for me. From room 2103, thanks to the whole team. Wish I stayed longer. Clean room and looks new and tidy. Toilet was clean. Overall satisfied with staff and hotel service
Booked bigger room for a night staycation but was given a newly renovated smaller room. Bathroom was a bathtub type. We don't really use bathtub. Preferred a normal bathrooms type for shower. Hope our next visit will have the room that we booked. Thank you.
Great service by Shirley. Greeted by her warm smile. The room is newly renovated. The executive lounge design appeals to the relaxed mind. It's a comfortable stayca for the family and convenient location to vivo city.
I spent a night at the Grand Copthorne Waterfront after my wedding at the Red House Seafood restaurant there and I was extremely delighted by the attentiveness and care that the hotel staff had provided to my wife and I. The room was very spacious and the bed, and shower was very comfortable too. I'd like to thank the manager Shirley Chng for tending to us and looking after us so well throughout. The breakfast buffet was a sumptuous spread as well, and we got to access the Executive Club Lounge as part of our bridal package, which was a lovely respite on the 29th floor. I'd recommend the Grand Copthorne Waterfront anytime.
Daycation experienced was great! :) room was amazing newly renovated service staff was excellent. a slight issue on the beddings which is already feedback. i hope they look into it. definitely coming back again!
Just held my wedding at the hotel. Tbh, the experience exceed our expectations. The Sales Manager was super approachable, and was re-assuring in the addressing our concerns. The Guest Experience Team was also extremely knowledgeable and make sure that our needs were met during our stay. The operation team was also re-assuring in ensuring that our events went ahead according to our plans. Overall, it was definitely a great experience: If you are looking to hold an event or have a great stay, look no further than Grand Copthorne Waterfront.
We had a 2 night stay in the hotel the service has been first class we stayed in a club room which give us access to the executive club lounge which is on the 29 floor the views are amazing also the food and drinks are so nice and the service is first class a special mention to Francis/Kenneth who looked after us so well Also Shirley the manager could not do enough for us letting us keep our room till 6pm Because we had a late flight home thank you again can’t wait to come back Steve Baldwin
Very good, some rooms need work look tired and drab ,but overall was very satisfied. The location was great staff were extremely friendly and efficient. The ambience of the hotel really good.Overall a very pleasant experience.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing