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Paradox Singapore Merchant Court at Clarke Quay

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20 Merchant Road near Clarke Quay MRT station, Singapore 058281 Singapore
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About

#41 of 373 hotels in Singapore
Location
Cleanliness
Service
Value
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids pool
Airport transportation
Business Center with Internet Access
Parking garage
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
River View
Languages Spoken
English, Chinese, Korean, Malay

Location

Full view
100Great for walkers
Grade: 100 out of 100
531Restaurantswithin 0.5 km
81Attractionswithin 0.5 km
6876Reviews100Q+A100Room tips
Traveler rating
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Most Recent
Cha Cha wrote a review Jun 2022
Singapore, null, Singapore97 contributions21 helpful votes
I had the pleasure of staying a night at Paradox Singapore Merchant Court at Clarke Quay. I have stayed at the property before while it was still Swissotel Merchant Court under Accor and this was my first night at the property as Paradox Hotels. The staff were very friendly, greeting guests along the corridor at time during our stay, operator was quick to respond with my requests as well. Breakfast was great too, along with friendly staff! The room was comfortable and the high ceiling was great, giving the room a spacious feeling. Could you please convey my personal thanks to Miss Sejmah (Front Desk), who assisted me with my check-in. Not only was she friendly, she was patient and took the time to understand my needs even though I was only staying one night for a local event. She is truly a gem, an asset to Paradox Singapore Merchant Court. I look forward to returning to Paradox Merchant Court soon!
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Date of stay: June 2022
Value
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Rooms facing the river has a nice room.
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Response from Paradox Singapore Merchant Court at Clarke Quay, General Manager at Paradox Singapore Merchant Court at Clarke Quay
Responded 2 weeks ago
Dear Cha Cha, Thank you for sharing your positive experience. We are pleased to learn that the breakfast experience, service provided by our dedicated staff, and the quality of rooms have exceeded your expectations. We have shared your positive feedback to Miss Sejmah, and she is most encouraged by your comments. Your feedback encourages us to keep striving for perfection. It would be a pleasure to welcome you back for another amazing experience and to delight you with our fine hospitality in the near future. Warm regards, Rainer Tenius - General Manager
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CarolineAngel01 wrote a review Jun 2022
Singapore, Singapore8 contributions12 helpful votes
My husband and I decided to have our wedding banquet here through Tele call (due to covid-19 period) and we never regret our decision. Centrally located meant that our guests had no issues getting to the venue and many were impressed by the lunch banquet. Thank you culinary team! Stephanie, who we liaised with us for our wedding, was very helpful and addressed many of our concerns promptly. We are personally grateful for her help throughout our event. Grace, who helped us through our banquet, was very attentive and extremely helpful in her services. Thank you for making our wedding do memorable.
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Date of stay: June 2022Trip type: Traveled as a couple
1 Helpful vote
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Response from Paradox Singapore Merchant Court at Clarke Quay, General Manager at Paradox Singapore Merchant Court at Clarke Quay
Responded 2 weeks ago
Dear Caroline, Thank you for reviewing your positive experience. We are pleased to learn that you had a memorable wedding experience here at Paradox Singapore Merchant Court at Clarke Quay and enjoyed the lunch banquet. We are delighted to learn that the service rendered by Stephanie and Grace was excellent. We have shared your comments with them, and they are most encouraged by your positive feedback. It would be a pleasure to welcome you back for another amazing experience or event and to delight you with our fine hospitality in the near future. Warm regards, Rainer Tenius - General Manager
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Waran Ponpanden wrote a review Jun 2022
Singapore, Singapore1 contribution
I would like to thank the Team of Paradox for the pleasant stay on 2 June . Especially to Ms Rachelle, Liana & Shaf Shabri. They were so efficient and prompt in replying by emails . They have fulfil my request according to my plan. Mr Nelson was very helpful in checking in and fulfil our late check up too. A very big thanks to the team.Well done guys. Appreciate on your efforts. Room were neat and clean. Breakfast spread was very good. few suggestions on the screen sharing should you guys consider. Mini bar snacks to be served. Thank you so much B
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Date of stay: June 2022
Cleanliness
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Response from Paradox Singapore Merchant Court at Clarke Quay, General Manager at Paradox Singapore Merchant Court at Clarke Quay
Responded 3 weeks ago
Dear waranponpanden, Thank you for sharing your positive experience. We are pleased to learn that you had a great stay and had an enjoyable time, as well as being well-looked after by our amazing team members. It would be a pleasure to welcome you back for another amazing experience and to delight you with our fine hospitality in the near future. Warm regards, Rainer Tenius - General Manager
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Cravishankar wrote a review Jun 2022
7 contributions5 helpful votes
Everything else was fine, but last day I had to leave in a rush to get to a meeting. Walked in and requested takeaway fruits for breakfast. Answer : we don't allow takeaway from the buffet. And absolute rigidity. I don't know what a banana costs but you just lost a customer who checked out spending 1000 $ forever. I will try really hard never to check in to this place that doesn't get the basic tenets of hospitality.
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Date of stay: May 2022Trip type: Traveled on business
1 Helpful vote
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Response from Paradox Singapore Merchant Court at Clarke Quay, General Manager at Paradox Singapore Merchant Court at Clarke Quay
Responded 2 weeks ago
Dear Mr Ravishankar, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your experience during breakfast was less than satisfactory. Due to food safety reasons, we do not allow takeaways of hot food from the buffet as such food must be temperature-regulated to ensure that it is safe for consumption. This is our policy to ensure that our guests do not experience food poisoning, should they consume the food past the recommended timing. Other food items such as bread, fruits and coffee are available for takeaway. We believe our team member had offered you some bread, fruits and coffee to have them on the go. Our Quality & Hotel Operations Compliance Manager, Elenita Alfaro, has sent you a separate email to express our most sincere apologies. Once again, we apologise for all the inconvenience caused and we hope to have the opportunity to welcome you back for an improved experience in the near future. Warm regards, Rainer Tenius - General Manager
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Shani Ranasinghe wrote a review May 2022
1 contribution
I was at the hotel for 6 nights and on the 5th night had to extend. But was told the hotel was full and I had to move elsewhere. The concierge were really helpful trying to find me hotels close by and Yusuf having listened to us made a last attempt to get the extension. He managed to get the additional day for my colleague and I for which we are very grateful. The staff all round were very helpful and friendly including the hotel reception. I did make a comment to the lady at the breakfast room entrance that their breakfast was the same and needed a change. They had listened and did a small variation on the menu. Great customer service and would recommend the hotel. Rooms are also larger than most that I have been to in Singapore. Convenient access to the MRT. Keep up the good job 👌!
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Date of stay: May 2022Trip type: Traveled on business
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Response from Paradox Singapore Merchant Court at Clarke Quay, General Manager at Paradox Singapore Merchant Court at Clarke Quay
Responded 4 weeks ago
Dear ShaniR2000, Thank you for taking the time to share your review with us. We are delighted to note that you are happy about our exceptional service and our prime location in the heart of Clarke Quay. On the other hand, we regret to know that we did not fully meet your expectations with regards to the breakfast. We value your feedback as it is only with constructive comments that we can enhance the experience of our guests. We hope to have the opportunity to welcome you back for an improved experience in the near future. Warm regards, Rainer Tenius - General Manager
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Naresh Kumar wrote a review May 2022
Singapore, Singapore23 contributions23 helpful votes
+1
So, myself and my partner stayed for 1 night at here (Used to be Swissotel Merchant Court Clarke Quay). We were allocated to the room that I booked. Unfortunately one of the room keys didn't work at all. So only the other room key worked. 2nd of all, the room airconditioning was very poor, despite putting to lowest temperature with highest fan speed. We called atleast few times to the operator. Operatore picked up after quite number of rings but did answer well to our queries. Maintenance staff came and did some repair work to aircon. But staff came and told us to change the rooms. They said they will feedback to the front desk and left. We waited for the front desk to call us but didnt unfortunately. So we went down to the front desk and explained the situation in the room. Front desk Kate informed that there was some misunderstanding but helped us immediately to upgrade us to a bigger room which was much much better. Thank you very much Kate. After we relaxed abit in our upgraded room, we were given a call that we can check out late till 6pm. But we said 3pm is good enough. Very nice of the front desk staffs. We went to evening canapes. They were very good but unfortunately there were no cocktails. Only the basic like wines, beers and spirits. Maybe if they can include some cocktails selection in the evening canapes will be good. Next day breakfast was decent and good. But hopefully there can be more variety. Check out was swift. I wish i can give 3.5 stars/5. But due to miscommunication or lack of communication within the staffs, I gave 3/5 stars.
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Date of stay: May 2022Trip type: Traveled as a couple
Room Tip: Pls check the aircon temperature and if its working well in the room.
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Response from Paradox Singapore Merchant Court at Clarke Quay, General Manager at Paradox Singapore Merchant Court at Clarke Quay
Responded 4 weeks ago
Dear nareshkumar1987, Thank you for taking the time to share your experience with us. We appreciate your feedback as it is only with constructive comments that we can enhance the overall experience for our guests. We regret to hear that you did not have a good experience with the rooms, bar and breakfast spread. We value our guests and understand how important it is to offer exceptional service. We hope to have the opportunity to welcome you back for an improved experience in the near future. Warm regards, Rainer Tenius - General Manager
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AlvinHotelguru wrote a review May 2022
Singapore, Singapore103 contributions84 helpful votes
Decided to book 4 star hotel near Singapore River. I chose Accor. Swissotel Merchant court , as I decided to experience Swiss style club lounge. However one month later,hotel sent email informing me abt the change in hotel mgt : from Accor to Paradox. Fast foward to May . Before checking in , hotel emailed me asking for credit card details. I replied accordingly Day of check in I entered the lobby at 2.10 pm, the lobby area is nice and there are not much guests at that time. After being attended by male recept, he said breakfast will be at in-house restaurant and evening cocktail will be served at lobby bar I was slightly disappointed that the food and drinks won’t be served at club lounge Then i noticed that club lounge at level 11 was closed I entered the room , impressed by the room The space is large enough to do HIIT I look outside the window It is not what I wanted I had booked the room with river view in March! I went to lobby bar and had coffee , no light snack provided . You need to pay for hot snack Went for swimming and gym 2 hr later I was impressed with swimming pool except the fact that blue potato bar was closed After swimming , then go to toilet and dry myself Then go to gym where I used threadmill As I explored further, I went 2 storey of gym area , found elliptical cross trainer with river view. Thus I work out while looking at river and boats Till then , went back to room and bath and went for evening cocktail at lobby bar Had snack and cocktail (chargeable) Went back to room and surf on laptop, then sleep Morming, headed to gym for workout before going for breakfast 2 hr later Buffet breakfast is very good Spend few hrs surfing nets before checking out Will visit this hotel again after the mgt sort everything out- renovations of club lounge, re-opening of pool bar
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Date of stay: May 2022Trip type: Traveled solo
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Response from Paradox Singapore Merchant Court at Clarke Quay, General Manager at Paradox Singapore Merchant Court at Clarke Quay
Responded 4 weeks ago
Dear AlvinHotelguru, Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed the pool and buffet breakfast at Ellenborough Market Café. On the other hand, we regret to hear that you did not have an exceptional experience here. We appreciate your feedback as it is only with constructive comments that we can enhance the overall experience for our guests. We value our guests and understand how important it is to offer exceptional service. We hope to have the opportunity to welcome you back for an improved experience in the near future. Warm regards, Rainer Tenius - General Manager
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Ken R wrote a review Apr 2022
Sydney, Australia35 contributions16 helpful votes
+1
What a great hotel this is. Fantastic staff, from the concierges, check in staff, bar staff, and especially the booking staff, where Ms. Martirez was absolutely faultless. She even organised a special for my 12 year d grand daughter during our stay. This hotel is modern, has spacious rooms, huge pool which also has a spa, and is a one minute walk to Clarke Quay, and a short walk to hawker centres and Chinatown. Whenever in Singapore, you should consider staying at the Paradox at Merchant Court. It’s a great hotel, with a personal touch.
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Date of stay: April 2022Trip type: Traveled with family
1 Helpful vote
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Response from Paradox Singapore Merchant Court at Clarke Quay, General Manager at Paradox Singapore Merchant Court at Clarke Quay
Responded 4 weeks ago
Dear Ken R, Thank you for sharing your positive experience. We are pleased to learn that you had a great stay and enjoyed our rooms, and was well-looked after by our amazing staff members. It would be a pleasure to welcome you back for another exceptional experience and to delight you with our fine hospitality in the near future. Warm regards, Rainer Tenius - General Manager
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Trev2810 wrote a review Apr 2022
Melbourne, Australia154 contributions78 helpful votes
This was our fourth stay at the Swissotel ( Paradox ) and our first time out of Australia since 2019 so we were very much looking forward to our week there ! We booked it back in 2021 when it was a Swissotel as the Accor loyalty program gives many benefits. It was disappointing to get the notification a few weeks before leaving that the hotel had changed hands and none of the loyalty benefits would be available as this was a big reason for booking. I hope the Paradox group come up with a loyalty program soon to benefit regular visitors. Understandably, the hotel was much quieter than usual. The service from all the staff was still great - especially the front desk and concierge. The buffet breakfast wasn't fully up and running but the staff did a great job with the "al a carte buffet " style option. COVID has obviously had an impact but for the price you pay I think the hotel could address a few issues. Firstly, on the new Paradox Singapore website that was launched only a week before we arrived it says the pool bar and restaurant is open - but it wasn't. I completely get that there may be reasons for it to be closed but don't say its open on the website when it isn't. Second, we had to call housekeeping on 3 occasions to service our room as it had not been done by late afternoon when we returned to the hotel. Finally, the rooms could do with a bit of refresh. We have been staying there since 2015 and I'm not sure there has been much done to the rooms in that time Overall it's still a great hotel in a great location. The new operators need to make sure it lives up to the reputation that Swissotel built to get loyal visitors to return.
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Date of stay: April 2022
Value
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Sleep Quality
Room Tip: Higher floors get less road noise in the morning
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1 Helpful vote
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Chris W wrote a review Apr 2022
London, United Kingdom10 contributions1 helpful vote
I stayed here for two nights. The room was super quiet and very clean. The staff are really friendly and helpful, Ane and Gayle at front desk helped with printing documents and were all too happy to make sure my stay had been comfortable. See you next time!
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Date of stay: April 2022Trip type: Traveled on business
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Response from Paradox Singapore Merchant Court at Clarke Quay, General Manager at Paradox Singapore Merchant Court at Clarke Quay
Responded 4 weeks ago
Dear chrisjameswallbridge, Thank you for sharing your positive experience. We are pleased to learn that you had a great stay and enjoyed the rooms and our exemplary service. It would be a pleasure to welcome you back for another amazing experience and to delight you with our fine hospitality in the near future. Warm regards, Rainer Tenius - General Manager
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PRICE RANGE
US$202 - US$240 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
swissotel merchant court hotel singapore, swissotel merchant court singapore
FORMERLY KNOWN AS
Swissotel Merchant Court Singapore
LOCATION
SingaporeSingaporeClarke Quay / The Quays / Central Area/City Area / Singapore River/Riverside
NUMBER OF ROOMS
476
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Frequently Asked Questions about Paradox Singapore Merchant Court at Clarke Quay
Which popular attractions are close to Paradox Singapore Merchant Court at Clarke Quay?
Nearby attractions include Comedy Masala (0.4 km), BullionStar (0.2 km), and Fort Canning Park (0.4 km).
What are some of the property amenities at Paradox Singapore Merchant Court at Clarke Quay?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Paradox Singapore Merchant Court at Clarke Quay?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradox Singapore Merchant Court at Clarke Quay?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Paradox Singapore Merchant Court at Clarke Quay?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Paradox Singapore Merchant Court at Clarke Quay?
Conveniently located restaurants include Wakanui Grill Dining Singapore, The RANCH Steakhouse By ASTONS, and Haidilao Hot Pot.
Are there opportunities to exercise at Paradox Singapore Merchant Court at Clarke Quay?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Paradox Singapore Merchant Court at Clarke Quay have airport transportation?
Yes, Paradox Singapore Merchant Court at Clarke Quay offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Paradox Singapore Merchant Court at Clarke Quay located near the city center?
Yes, it is 0.7 km away from the centre of Singapore.
Are any cleaning services offered at Paradox Singapore Merchant Court at Clarke Quay?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradox Singapore Merchant Court at Clarke Quay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.