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5.0
#9 of 349 hotels in Singapore
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Lying in the heart of Marina Bay, Singapore's main dining and entertainment district, we are perfectly situated for business and leisure. Combining subtle Oriental touches with luxurious contemporary comforts, our rooms and suites exude a sense of understated style. From cappuccinos and cocktails to delicious cuisines from around the world, we have dining for every taste. From our outstanding spa to personalised fitness sessions, we offer a multitude of ways to achieve mental and physical wellbeing. From high-profile meetings to weddings, events and special occasions, we offer the perfect setting combined with unbeatable service.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Nestled in a prime spot, the Mandarin Oriental, Singapore, garners accolades for its proximity to attractions and mesmerizing Marina Bay views, although a few guests note the presence of nearby construction. Visitors are charmed by the hotel's stylish rooms equipped with modern comforts, even as some have encountered minor hiccups with service.
The cleanliness and attention to detail throughout the property receive high marks, enhancing the luxurious and modern ambiance that defines the guest experience. While opinions on value vary, the staff's professionalism and the hotel's well-appraised amenities, including the renovated Club Lounge Haus65, contribute to its overall acclaim.
Location
Convenient
Atmosphere
Stylish
Rooms
Stylish
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Top-notch
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It’s been a week since our wedding and stay at Mandarin Oriental, and we still can’t stop thinking about it. The service is top notch, exceeding our expectations for the 5 star hotel. The banquet food received multiple compliments from our guests, especially the dong po pork and cod fish. Chef Yong’s food was bussin’ indeed (as quoted by my youngest sis). The marina bay suite was heavenly and we loved all the tiny details that went into our stay. Big shoutout to Charmaine Kang who was my bridal helper that day- she followed me everywhere from the ROM to the end, helping me with my long dress and making sure I’m well hydrated.
Thanks to Banquet Manager Zet too for making the entire event so seamless and enjoyable for our guests and for us. AV Manager Sulaiman was also very professional and easy to work with, he even let us rehearse a week before the wedding.
Weddings coordinator/manager Wen En was very patient with our questions and requests, despite the busy F1 period. His experience with weddings shone through as he arranged for room service breakfast on the wedding day, and was helping with the wedding throughout. He made our stay from check in to check out a seamless one. His busy schedule however sometimes meant slow replies during the lead up to the wedding event, although during the period 2 weeks before the wedding, he replied almost instantly always.
Concierge helped us with printing for our wedding the next day even though it was almost 11pm. However everything was printed in A4 even though we indicated smaller sizes for notes and A3 for seating arrangements.
Instructions during F1 was alright but definitely can be better, as numerous guests were either unable to find the A-lane, or got lost within the Marina Square carpark. More signages in the car park needed.
Upgrade for the suite is much appreciated!
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jill Goh, General Manager at Mandarin Oriental, Singapore
Responded Oct 11, 2024
Dear evonnec933 Thank you for choosing to celebrate your special day with us and for sharing your wonderful experience on TripAdvisor. We are delighted to hear that your wedding was such a memorable occasion for you and your guests. It warms our hearts to learn that the service provided by our colleagues, notably Chef Yong, Charmaine, Zet, Sulaiman, and Wen En, made it truly exceptional. Your compliments about their culinary creations and attentive service are a testament to our dedication to crafting unforgettable moments, and I am sure they will be delighted to know that their efforts made a difference. We also appreciate your feedback regarding the concierge service and event logistics during the Singapore Night Race period. Please be assured that your insights will be shared with the rest of the team to further enhance our guest experience. We look forward to sharing more memorable experiences with you in the future. Yours sincerely Jill Goh General Manager
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Sensational renovation to this stunning hotel, with a few minor issues outlined below. We stayed in connecting Marina Bay Rooms between Xmas and New Year for two nights. Our 17 year old daughter was travelling with us and we all loved the new decor and style of the hotel. On arrival we were greeted by a lovely member of staff who took us straight up to Haus65 on Level 21 for check in and drinks. Haus65 is the fabulous Oriental Club Level (12+) location, impeccable service and a very impressive experience. Our rooms were beautifully appointed, slightly smaller than we expected with limited room for suitcases but nonetheless, incredibly stylish with first class technology - from electric black out curtains to mood lighting in the bathroom. The beds were incredibly comfortable and we all slept very well. Breakfast was fantastic with a vast array of food from an extensive buffet. Staff were attentive and thoughtful but did seem slightly overwhelmed due to the volume of guests - it was particularly busy. The Pool area is wonderful however, the use of spaces could do with some further thought. Appreciate it's a busy time of year but for those wanting to relax by the pool, it was quite hard to do that with young families jumping and squealing within a few metres of you. In such a high end hotel, we would have expected that young children/families have a separate pool to play in as it was almost impossible to switch off from the noise although we appreciate the hotel is catering to all, we are unlikely to consider the hotel again during this time of year. The Four Seasons has a pool for Adults and Children 12+ on one level and a Family pool on the rooftop for example. Small service/planning issues...it was particularly busy however, we arrived late in the afternoon and had to wait for over an hour to access our rooms which was a little disappointing. The next day, Housekeeping didn't clean the top of the bathroom basin in our room and our teapot still had the teabags left in it from that morning. 1 x English Breakfast teabag for two people in a room was a bit odd given it's the most popular tea, more were brought when we asked. Breakfast is bedlam some mornings, would highly recommend the hotel considers sections for families and large groups so adults or individuals dining can enjoy a more peaceful breakfast experience. It did feel like a buffet on a cruise ship full of passengers. We really wanted to lie by the pool to relax but it was particularly noisy and full of young children. Felt like a holiday camp so ruined the experience for us really but we do understand that it was a very busy time and the hotel likely full. Families are entitled to have fun but it was pretty underwhelming trying to have a swim with children jumping on top of you.
Overall, it was an excellent stay but we do wonder if the hotel is trying to cater for everyone but hasn't quite planned the facilities so everyone can enjoy it? Adults should be able to enjoy the experience they want to have, as much as families.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Go to breakfast as early as possible if you are in the hotel during the peak holiday season.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin Oriental Singapore, Other at Mandarin Oriental, Singapore
Responded Jan 3, 2024
Dear AgentFleming Thank you for choosing to celebrate the festive season at Mandarin Oriental, Singapore. We appreciate the time you took to share your valuable feedback with us. We are delighted to hear that our fresh spaces, beautifully appointed Marina Bay View Room, and breakfast selections were lovely highlights of your stay. We are also heartened to know that the impeccable service rendered by our colleagues had contributed to your positive impression of our reimagined lounge, HAUS 65. On another note, we would like to apologise for the inconveniences that you have experienced during your stay. We understand the frustration that you felt and would like to assure you that our team will use your review to explore ways in improving each of our guest’s experiences. We hope to have an opportunity to provide you with a more enjoyable stay in the future. Yours sincerely Cindy Kong Hotel Manager
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We chose MO as our choice of wedding venue. Was really impressed with their service during venue hunting. Our wedding co-ordinator Sharlyn is with us from the start of planning till the wedding day. She is always there to answer all our questions and accommodating to all our needs and requests for the wedding. Really thankful for her in making sure our wedding was a wonderful experience.
Would also like to thank the banquet manager Oscar and his team in ensuring the banquet went smoothly. Our guests complimented that the staff were very attentive to their needs and food served was timed nicely.
Thank you to AV assistant Ismin for ensuring our photo montage, video montage and songs played were great and had no technical difficulties. He even suggested a play a photo slideshow while guests were having food.
Thank you to chef yong, chef tan and his team for the wonderful food served. All the guests complimented the food was one of the best they had.
Special thanks to our bridal assistant Alice for helping with the gown, following the bride around and taking care of the small little details (eg giving a straw to ensure bride makeup is not smudged, ensuring food is packed and served to the room for couple to eat after the banquet). Really thankful MO provided this service as it really takes a lot of stress off on the actual day.
Would also like to commend on the friendly reception staff and valet staff, always smiling and welcoming us.
If you are considering MO as your wedding destination, we would highly recommend as we are very very happy with the service provided. Do look for Sharlyn if you would like to plan your wedding. 😊😊
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jill Goh, General Manager at Mandarin Oriental, Singapore
Responded Mar 3, 2024
Dear XinyiC Thank you for choosing to celebrate such a momentous occasion at Mandarin Oriental, Singapore and for sharing your feedback on TripAdvisor. We are heartened to learn that you had a fabulous wedding with us. It is rewarding to hear that you and your guests appreciated our chef’s culinary creations as well as our colleagues’ service. Your warm compliments for the commendable hospitality that you received from Sharlyn, Oscar, Chef Yong, Chef Tan, Alice, along with our audio-visual and culinary teams, are a testament to our commitment to delivering exceptional experiences. We look forward to sharing your inspiring review with the team as I am sure it will encourage them to continuously strive towards excellence. We hope to see you again for another memorable visit. Yours sincerely Jill Goh General Manager
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For a price of 1500 SGD/night in Suite 2037, you would expect clothes to be cleaned in less than 27 hours. In addition, the room was completely uncleaned and really dirty on the second to last day. Complaints are listened to, but ignored. Apologies=none. It was funny on December 5th, 2023 at 6 p.m. that there was drilling and hammering in the next room. Unfortunately, I will no longer frequent this hotel.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip:Es gibt sicher in diesem Preissegment Alternativen.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived in Singapore and was greeted at the airport with our booked transfer through the hotel, we had a long flight from the UK and arrived 8am so we were really pleased when we were taken to our room when we arrived at the hotel, we checked in within the room and luggage followed. The room we booked for the 4 nights was a club room which gave us access to the priority lounge where we had free drinks and snacks through out the day.
We were even entitled to free cocktails up to 7.30pm in the lounge on the floor 21.
The location and the staff were fantastic, all the staff in the hotel couldn’t do enough, the breakfast had so much choice. Our room looked over MBS and the beds were so comfy.
If your looking at maybe booking this hotel and our unsure, you won’t be disappointed.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jill Goh, General Manager at Mandarin Oriental, Singapore
Responded Mar 10, 2024
Dear SeyseyEngland Thank you for writing us a wonderful review. It is with delight to learn that you had an exceptional stay with us. Your compliments on your seamless arrival experience and appreciation for our wide range of breakfast delight, along with our offerings at HAUS 65 are encouraging to hear. Likewise, we are glad that you enjoyed our fantastic location by the bay which accords our guests convenient access to Singapore’s top destinations and stunning views from our elegantly appointed rooms. I look forward to sharing your lovely praises with the team. We hope to welcome you back for another perfect stay. Yours sincerely Jill Goh General Manager
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Only two months after the last stay at the MO Singapore we stepped into the lobby again and were at home...
Staying at a Marina Bay View room with Haus65 access is unbeatable. Believe me, I know many hotels in Singapore.
The staff of MO Singapore is what makes it so unique.
They know us, we know them. We always look forward to seeing them again.
This time once again Indian Chef Santosh wanted to spoil us with a surprise menu. He just asked what we would like to eat and then surprised us with some Indian-Fusion dishes, finishing off with Omani lobster as main course.
Thank you Andrew and Jaya from Haus65.
See you in April again. We can't wait any longer. It is becoming a tradition to celebrate our son's birthday at the MO, long way from home....
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jill Goh, General Manager at Mandarin Oriental, Singapore
Responded Mar 7, 2024
Dear philaveller Thank you for sharing your warm praises on TripAdvisor. It is with delight to learn that you enjoyed another exceptional stay with us which was made outstanding by our Marina Bay View Room, offerings at HAUS 65, and chef’s creations. We are pleased that you appreciated the exemplary hospitality rendered by our colleagues, especially Chef Santosh, Andrew, and Jaya. Your kind compliments for their remarkable service serve as a motivation for all of us to consistently deliver unforgettable stays. We await the pleasure of welcoming you back in April. Yours sincerely Jill Goh General Manager
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As the first couple to hold our wedding in the newly renovated hotel, we were nothing but surprised at how newly renovated the interiors were. The atrium suite was well lit with LED wall that enhanced the whole experience. The bridal suite was amazing as our date fell on F1 period, the tracks and fireworks view were stunning.
We would like to extend our greatest gratitude to our event manager, Ji Wen En that made sure everything was smooth. The whole wedding planning left us only praises for him. He did his best to meet all our requirements and even exceeded our expectations. He knows his field well and advise us a lot in this whole journey. He was easy to talk to and always try his best not to disappoint us. He even replied our queries late into the night before the wedding.
We would also like to thank Oscar, the banquet manager and Alice the bridal assistant. They were professional in handling and attending to our needs during the event, making sure we were comfortable. There were small hiccups but Oscar managed to resolve timely and all our guests enjoyed themselves thoroughly. The AV in-charge Sathia and Sulaiman ensured the whole event ran smoothly with no incident from the AV side of the house.
Lastly, thankful to the chef, Chef Tan for preparing the great food which our guests were all satisfied. The portion was good and tasted great. Feedback from the food tasting were well taken note of and we saw the feedback taken into consideration on that day.
Wouldn’t have chosen another hotel for our big day as MO has really exceeded our expectations in all areas.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Philipp Knuepfer, General Manager at Mandarin Oriental, Singapore
Responded Sep 20, 2023
Dear Txy1234 Your review fills us with immense joy! Being the first wedding couple to celebrate in our newly renovated hotel is truly special. We're thrilled you appreciated the fresh interiors and the enchanting LED all in the atrium suite. A heartfelt thank you for recognizing Ji Wen En, our exceptional event manager. It's lovely to hear he provided valuable advice and was dedicated to ensuring you a flawless experience. Oscar, Alice, Sathia, Sulaiman, and Chef Tan, also thank you for your kind words. They're delighted to have played a part in making your day memorable. Your feedback was invaluable in crafting the perfect menu. Thank you for choosing Mandarin Oriental, Singapore for your special day. Your praise means the world to us. We wish you a lifetime filled with love and happiness. Yours sincerely Philipp C. Knuepfer
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The recently refurbished Mandarin Oriental in Marina Bay sets an altogether new standard for hospitality and quality of food and services. We were amazed by the number of staff, always on hand to help you find a restaurant or a particular landmark, and by the six sonic lifts which ensure that you hardly ever have to wait for a ride (and that's in a hotel with over 500 rooms). Michael Pasia at the front desk, and Krishna among the many affable porters, could not have done more to make our six-day stay a success. The international buffet breakfast, lunch, and dinner at the Embu Restaurant on the third floor are absolutely outstanding as well as being value for money.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jill Goh, General Manager at Mandarin Oriental, Singapore
Responded Apr 1, 2024
Dear PeterC339 Thank you for taking the time to share your wonderful experience with us. We are pleased to hear that you had an enjoyable stay in our elegantly refurbished hotel. It is especially heartwarming to know that the remarkable hospitality rendered by our colleagues, notably Michael and Krishna, had contributed to making your experience memorable. Likewise, we are grateful for your appreciation for our hotel’s facilities and delectable culinary offerings at embu. We look forward to sharing your kind compliments with the team as I am sure it will encourage them to consistently achieve our goal of providing our guests with exceptional experiences. We look forward to sharing more perfect moments with you in the future. Yours sincerely Jill Goh General Manager
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Booked a high-end room at the Mandarin oriental Singapore, where I had stayed previously and loved it. I got an email from them saying there was a problem with the room and they were booking us in a lower price room with a discount. OK no problem I told them. When we got to the hotel, there were many hotel workers who politely greeted us in the lobby. I've never had half a dozen people greet me when I enter a hotel, but OK it was nice enough. But... it was clear the Mandarin was in the process of being renovated.. When we got to the room, it smelled extremely strongly of fresh paint. So strongly, my wife became nauseous. Then after about a minute, there was a more or less continuous hammer banging and drllling in the room above us. It was clear the whole hotel was under renovation and yet they expected people to stay there. Also, given how empty the hotel was, it was very odd that they put us in a room directly beneath a construction site, so that it was maximally loud. We obviously couldn't stay there, so we booked a hotel near the Mandarin. I told the manager that this wouldn't fly in a Motel Six ( for non Americans a very cheap chain in the USA), let alone the Mandarin Oriental. The manager was very apologetic and very nice and assured us we wouldn't be charged for the room and they would comp us a free night next time we're in Singapore. Appreciate that of course. Perhaps next time wait a few days so renovation can be completed and the air clears out and your hotel guests are not nauseous and disturbed by construction noises, in what used to be one of the nicest, and certainly most expensive, hotels in Singapore.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:check if renovation is complete before booking room here...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Philipp Knuepfer, General Manager at Mandarin Oriental, Singapore
Responded Sep 13, 2023
Dear roblem1, Thank you for sharing your valuable feedback as this is essential in our continuous efforts to improve our service and offerings. As we always endeavour to leave our guests with pleasant memories, we regret to hear that we did not achieve this with you and I sincerely apologise for the inconvenience caused. Please be assured that this is certainly not the standards we uphold, and your feedback will be reviewed to ensure we consistently delight and meet guests’ expectations. Our Assistant Front Office Manager has also reached out to you to address your concerns directly and ensure we craft a seamless experience on your next visit. Yours sincerely Philipp C. Knuepfer
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I was there at a Wedding Lunch. The hotel is very beautiful and very upscale. The toilets are very well equipped with remote control bidet (if you have heard of it before even). The terry towels for drying your hands, are constantly being replenished. Most importantly, we had great service from the banquet staff. They were very helpful and service oriented (nice play with words there. 🤔🤭) The Cocktail Hors d'oeuvres were so exciting! I was especially thrilled with the asparagus with cookie pastry served warm. Special mention, Deva, from the main entrance assisted and accompany & direct me out of the maze of a carpark, so I could go to the appropriate exit and pick up my friend from the main entrance to bring her to hospital. Thank God for Deva! 🙏🏼😯 I am impressed with the service at this hotel and I would recommend it to everyone.
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Date of stay: May 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jill Goh, General Manager at Mandarin Oriental, Singapore
Responded May 7, 2024
Dear Kraljevic Thank you for taking the time to write us a wonderful review. We are pleased to hear that you had an enjoyable experience with us and appreciated our hotel's amenities as well as banquet offerings. It is heartening to read your warm praises for the exemplary hospitality rendered by our colleagues, most notably Deva. Your recognition for his effort serves as an inspiration for us to continuously strive towards delivering the genuine service that we pride ourselves with and I look forward to sharing your feedback with the team. We eagerly await the pleasure of being of service to you again. Yours sincerely Jill Goh General Manager
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Hi, sorry for the late reply as MO member when you book direct with hotel breakfast will be included and they serve at Embu, but if your room type is an suite you can access to club lounge where you can check-in and enjoy breakfast there, but if you book via online agent please recheck info that include or not.
For the additional price, Unfortunately, I cannot provide but I suggest to contact hotel directly for accuracy info.
There are more places to choose from in the Singapore area.
PRICE RANGE
₱27,201 - ₱38,047 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, singapore hotel singapore, mandarin singapore, oriental hotel singapore, oriental singapore, singapore mandarin oriental
LOCATION
SingaporeSingaporeMarina Bay / Downtown Core/Downtown Singapore / Central Area/City Area / Marina Centre
NUMBER OF ROOMS
510
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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