Sa amenities nindot kay complete na. Sa food like ni order mi sa among bfast og bangus og beef kay lami-an kaayo. Sa room service kay ok rasad kaayo kay attentive kaayo ang house keeping. Mga buotan ang staff.
I stayed for two weeks here (May 1-16) and it was the longest couple of weeks in my life. I was aware that the Grand Superior room I booked was no window, and after checking-in, I realized that I was feeling claustrophobic so I phoned the front desk, spoke with Bridget and asked if I could change to a Deluxe room that has a window and pay the 5-6 thousand more or whatever difference in Agoda rates. Bridget told me that she will only give me a better room if I pay hotel rates which is additional 800 pesos a night which gives a total of 12000 pesos plus taxes for 15 nights. I asked nicely if she could meet me halfway. I asked to speak with a superior but to no avail and said that it's decided. She said if I change my room, I will have a double booking and excuses like that. It's sad because she or I could have easily canceled my original booking and I could have made a new booking on Agoda since everything is paid in cash. I saw the real color of these people during this difficult times and I'm glad I did because It was my first and the last time to stay there and would never make a mistake of spending money on this place again. The aircondtioner is very loud. Hot water in the shower is not even luke-warm. TV channels are all pixalated. The hotel restaurant needs to invest on a better Chef, I ordered room service almost everyday to give the restaurant a chance but they need a better Chef. They closed the lounge on the 9th floor and the guests are only allowed to get fresh air by the hotel entrance and can sit there together with the smokers. If you are a non-smoker, you can sit with the guards. There is a coffee or a tea maker but there is no electric kettle. The room I booked said hair-dryer included but it's a lie, I can only borrow for an hour and if It goes beyond that, I would be charged of 500 pesos per hour. The floor is not carpeted unlike what it says on the booking. This hotel lies about a lot of things and you get to deal with receptionists that aren"t happy with their jobs and with their attitude. Pros: The housekeeping are prompt and were happy to help me with what I needed. I commend Mr. Pacio. He works well and hard and made sure that my room was clean during my stay. there is no electric kettle in the room but the housekeeping was quick to send me hot water everytime I requested and it's for free by the way. The wifi is fast and worked during my entire stay, no problem there. Anyways, those are the things I could remember. I could have extended my stay if only they weren't too greedy about the room rates since I've been staying in hotels before the lockdown happened. Now I found a better Hotel near the Capitol with big windows and a beautiful sunset view. Thank you for showing your true colors! It's sad that you see things in the short term rather than taking this opportunity to work on customer retention.…
Pls check room 337. The long faucet below the shower went off. It pulled out from its assemble. Check it out. It might caused an accident. Good i was not hit by it. So little water coming out from the shower. I had sit under that rusty dysfunctional faucet to wash my hair snd body. Very uncomfortable. Room is pricey though. Not worth it.
I had a wonderful and above examplary experience with Sarrosa and I will definitely be back and recommend this hotel to everyone I know. Everyone is so warm, friendly and accommodating. I just love their smiles.
Room is non-smoke they say but it stinks ,worst shower we ever have,I know it is a budget hotel and I honor conserving water but they should look into changing the shower head so it will point to the person showering not to the wall.Staff in the reception are loud,singing their hearts out while we were waiting for transport.