Boracay Mandarin Island Hotel was the best. When we did the inquiry online, after seconds M’Lily call us back right away to help us in booking. She is very accommodating, she helped us about the requirements we need. Service at the hotel was excellent from check in to check out. Staff at the hotel are friendly and polite.
Right on the white sands beach at station 2. Everything is around this hotel. Great surveyed pool, good for all age. Great service by very attentive staff. Breakfast at good level with correct coffee which is rare in Phili. Good cuisine at the restaurant with the new chief. Restaurant manager, also new, is very close to customers needs and requests. Chose premier room or 1 of the 2 amazing suites with terraces and private pool overlooking the beach and sea. Others have no view Chose the transfer service from airport with private boat. It changes everything! 4 things to improve: 1/ wash the stairs with running water (restaurant/toilet side) 2/ more variety of fruits at breakfast 3/ make sure restaurant breakfast staff don’t put the music at 7am like it would be evening time … 4/ the path to the hotel from the hospital - not at the level of the hotel…
The staff were so kind, helpful and attentive. Nice and clean room. They did every request and even extended help for our baby's safety. Beach front with big pool. The breakfast from the buffet were yummy
Excellent staff, superb location highly recommended to my friends and colleagues, cook to order food was great and delicious, stayed for 3days, short but relaxing family moment, certainly back and stayed longer next family holiday 👍👍👍.
Stayed here from July 22 to 25, 2022. We were traveling as a couple with our one year old baby. The service we got from the staff was outstanding, and they really went above and beyond to make sure we had whatever we needed to make our stay and our baby comfortable. Would love to stay here again. Definitely highly recommended. Pros: -Booking the private transfer add-on is one of the best things you can do for your family if you're traveling with kids. You will skip the long/hot walks and the long lines at the jetty port, get a speedboat transfer, and have all the help you need with your luggage. Cost is per head and very reasonable. -Location is ideal if you want to be near enough all the good restaurants, cafes, bars, and stores. -Quality of life conveniences like drinking water provided in the room and could be replenished anytime, beach mats and towels that could be borrowed, etc. -Very thoughtful brand of service. They would provide anything we needed for our baby if they had it, such as a baby bath tub and bug zapper. One of the things we noticed was they had set the TV on default to a kids channel because they knew we were traveling with a baby. -Special mention to our check-in/check-out process & concessions. -Breakfast selection has good variety and tastes good enough. Cons: -The live band can and will be heard from the rooms, even if we requested the furthest room possible. They play well into the night until 11pm or so. I don't know if this would be a bother to young kids, but it was a bother to us more than to our baby. Although this is part and parcel of a lot of major resorts in Boracay. -Some questionable design choices for the room such as tiny trash bins, a room lock that beeps/alarms within just a few seconds of opening the door, and a shower door that leaks into the bathroom floor. -Pool is made with very small tiles and a lot of them have gone missing. Could be a potential cause for cuts/injury when feet have gone wrinkly from swimming. -Suggestion: Add more places where we can hang our wet clothes.…
We stayed from June 23rd until 26th 2022. We are pampered with their superb service. Upon arrival at the airport we are greeted by the staff and was escorted to our own private boat to Boracay Island. Staff are all friendly and accommodating. Welcome drinks are refreshing including the fresh wet towels. Our room was clean and comfortable. The breakfast buffet was good and the view while eating was amazing. If you want to relax and be pampered, I would definitely recommend Boracay MandarinIsland Hotel. See you again soon.
Everything about this property is perfect. From the staff to the facility to the food. The owner reached out to me prior to our stay and you can feel the warmth of hospitality in her. This is the best place to stay in boracay. The rooms are clean, the food quality for breakfast is amazing. The water pressure and the temperature in the showers are perfect. The swimming pool is also good, the water is soft without the smell of chemical at the same time it feels so clean. All I can say is that definitely, this will be our first choice when we come back to the island.
We couldn't travel to Phils during quarantine. So, once that was lifted we took off! We were anxious to see what the NEW Boracay looked like, and it was beautiful. To top it off we stayed at the Mandarin, right on the beach. We had an ocean/pool view room. The staff was great, always very polite and welcoming. Our bags didn't arrive from Manila, so they got on the phone and helped us track them down and get them delivered! Not that's awesome! We will be back!
Excellent service. Facilities are marvelous. Housekeeping and sheets are impeccable. Hotel breakfast buffet food is to die for. Hello everyone. It has already been a almost a week since we left Boracay and now i miss the place so much. First i would like to thank everyone who made our stay so memorable. Everyone in the staff was so accomdating, helpful and available. From the booking process with ms lily, to the point we arrived, up to the moment we checked out. The place and ambience were perfect. Don vito staff and food was excellent. We were treated like royalty. The hotel made our first time in boracay like we were at home. The singers in the pool area were magnificent. They give you the island feel. It was the perfect volume as even we were few meters from the pool, the nighttime gigs did not bother our rest. The hotel facilities are well managed. There was no oversell in the websites because what was advertised is what we got. Housekeeping was impeccable. Breakfast buffet is always a feast and excites us. Thank you everyone for making our stay in boracay and in your hotel one of our best vacations. I hope you continue this tradition of excellence. May God prosper you more.…
The staffs are very friendly and accommodating. The hotel is cleanly maintained and the staffs are very approachable when it comes to our queries and needs. Even though its night time already, they are on call every time we ask for water. The breakfast in the hotel is superb and very sulit! Also, the hotel rooms are very comfy which highlighted our stay in boracay at Mandarin Hotel, the best!