Sur Beach Resort

461 reviews

#33 of 181 Hotels in Boracay

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Station 1, White Beach, Malay, Aklan Province 5608 Philippines

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Guests1 room, 2 adults, 0 children

US$70

US$56

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Traveler (599)

Room & Suite (305)

Dining (106)

About

4.5

Excellent

461 reviews

#33 of 181 hotels in Boracay

Location

Cleanliness

Service

Value

Travelers' Choice

Peaceful and personal, Sur lets you experience the gentle side of bustling Boracay. Airy open spaces and gardens. Clean, cozy rooms. Friendly service. And a premium beachfront location at Station One, the island's finest stretch of white beach. It's no wonder our guests tell their friends about us, and keep coming back themselves.

Full view

Property amenities

Free High Speed Internet (WiFi)

Free breakfast

Beach

Diving

Children Activities (Kid / Family Friendly)

Airport transportation

Massage

24-hour security

Internet

Bar / lounge

Restaurant

Breakfast buffet

Snack bar

Baggage storage

Concierge

Gift shop

Newspaper

Non-smoking hotel

Sun terrace

Sun umbrellas

24-hour front desk

Express check-in / check-out

Laundry service

Ironing service

Room features

Air conditioning

Room service

Safe

Bottled water

Flatscreen TV

Room types

Ocean view

Non-smoking rooms

Suites

Family rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Family Resort

Family

Languages Spoken

English, Filipino

461Reviews11Q+A74Room tips

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Maria Ramos wrote a review Jan 2021

1 contribution1 helpful vote

Best Resort to Stay at Station 1, Boracay :)

Always a pleasure staying in this resort! The staff most especially are very accommodating and attentive. The price is super reasonable considering the location and they always provide towels when you need one. You can also have food delivered since their food menu is a bit limited and best of all, a whole body massage is available upon request and at a very affordable price!

Date of stay: December 2020

Value

Location

Service

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wanderlust41 wrote a review Dec 2020

Makati, Philippines9 contributions4 helpful votes

Loved my stay!

This resort really offers great value. Excellent location at a quiet part of white beach in station 1. Staff are courteous and super helpful. The bed and pillows are super comfy too. Will def stay here next time I visit.

Date of stay: December 2020Trip type: Traveled solo

Helpful

BLlimited wrote a review Mar 2020

UK60 contributions40 helpful votes

Great location on Station 1, hotel need TLC

Location is great on Station 1, the beach is amazing and on a quieter part of the beach, the hotel though is just alright. The room is looking abit tired and dated now and needs some TLC. We stayed 5 nights and had problems with ants on the headboard and bed on 2 occasions. Breakfast was poor with limited vegetarian options, and flies on the fruit. Ate in the restaurant only once as the food was poor. Ordered the fish which was overcooked and overpriced. Go the the Pig Out restaurant instead. If you have access issues, be warned the stairs up to the rooms are very steep. If you want a cheap stay on the beach then this could be for you. If you want a bit more luxury then you might want to stay elsewhere.

Date of stay: March 2020

Rooms

Service

Sleep Quality

2 Helpful votes

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CSJ wrote a review Feb 2020

4 contributions

At home and personal

Sur is my go to place to stay, for happy hour and quiet time while getting a tan. I keep coming back for the familiarity and homey feel. It’s a place where I know I’m safe and even my things- when i need to have them move them to another room. Since I consider them good friends or trusted ones (for a place to stay), I’d compliment them for all that’s improved (which I think is important and they deserve it), since I started staying 20years ago, and I constructively say what can be improved. They clean the rooms early, done after having breakfast, courteous greetings every time and warm people in general. Since I love sunbathing at the hottest time of the day (at least in Feb), I love that water with ice in a goblet is served on your side table. Little things like those matter a lot for me. So until then, Sur! More power.:)…

Date of stay: February 2020Trip type: Traveled solo

1 Helpful vote

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AmK wrote a review Feb 2020

Manila22 contributions8 helpful votes

Bug bites, slippery floors, stained bathrooms, no cell signal, and overall poor service

*Woke up with nasty bug bites from not sure where, although our activities were confined to the hotel bedroom, cabanas, and beach front. *We sent back undercooked chicken that still had blood in it. Instead of replacing the chicken, they re-cooked it and served it back looking like it was when we dissected it, bite marks intact. *The water in the shower has to run at least 10 minutes to turn warm. Then it's suddenly too hot, so you'll have turn it off and wait again for it to go warm. *No cell reception. Even their free wifi is spotty --if you can even locate the signal. *Stains on the bathroom floors and walls. Pack shower slippers! *One day we were allowed to eat outside food in the cabanas. The staff even served us cutleries and drinks. The next day, we invited a group to have lunch with us in Sur. We brought in one extra dish from outside and suddenly three staff members were on us saying that we can’t have it there. Three people! We did not even get the chance to open the dish. They wanted us to eat it in the room, while our friends were having lunch in the restaurant downstairs! *The path to the restaurant was super slippery. We saw at least two people slip and no staff apologized when a guest called it out. *A breakfast inclusion was advertised in the booking app where we booked three nights. We have an early flight on our last day there and will not be able to avail of the breakfast. We wrote ahead to ask if we can take breakfast on our first day instead (like we’ve done during at least 10 previous stays in Boracay). A person who refused to identify his or herself wrote to us that we cannot avail of the breakfast inclusion the way we want it, because it’s “not part of the rate,” because “it’s complimentary.” BTW, "complimentary breakfast" is what every other hotel calls a breakfast inclusion, although other hotels will extend the courtesy of letting you consume your meal in advance or at least pack you a meal to-go, instead of watching you miss it altogether. *Sensing bad service from the way Sur staff responded, we asked to cancel at least the succeeding nights of our stay, even if the arrangement with the booking app does not allow refunds. We explained our issues to the app people and they agreed to cancel and refund the succeeding nights, only if Sur will allow it, which of course it does not. We tried very hard to enjoy our stay, to make the most of it, to forget the inclusions. But between the bug bites and bad service, it was impossible. Definitely our last stay here and we’ve warned all our friends.…

Date of stay: February 2020

Rooms

Service

Sleep Quality

Room Tip: Book a room in other hotels in Boracay, such as Jony's Beach Resort.

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