We always stay here whenever we are in Boracay. Our latest trip was to celebrate my parents' birthday. The rooms are really nice and clean. They provide you with the basic necessities. Breakfast although plated is satisfying and more than enough. We always take it at their very spacious cabana where we lounge on just before heading out of lunch (I know another meal :)) Best part is the staff, really friendly and they always remember us everytime we go back. P.S. this property is beachfront
The location is very ideal for people who wants to chill and relax. No Heavy partying just the right vibe to enjoy your day under the sun. They have a resto and bar that is just right. Staff was great, everyone is very helpful and courteous. For it’s location, the price is reasonable. Amenities are good enough. They dont have a swimming pool. But I didn’t go to Boracay for the swimming pool but for the Crystal clear white beach! Truly amazing experience, I will definitely go back to Sur..
Nag stay ako sa hotel nyo nung 2018 and sobrang nagenjoy kami. I told myself that the next time I will visit Boracay, I MUST stay here back again. But I was wrong. Nag book kami ng Penthouse with my foreign guests who works at a magazine publication for a European Airline pero sobrang nakakahiya lang pala na dito namin sila dinala. Let me break this down in points. 1. Nagsend ako ng guest names including my self to arrange for Airport Transfer. 900 pesos each. Okay fine. When we reached the jetty port, we were asked to pay additional 150 pesos para sa dalawa naming kasamang foreigners. The voucher sent to me clearly states na it is all inclusive and no need to pay any extra. Miski kaya namin magbayad, we dont know kung legit ba ang hinihingi sa amin. We try to call the property several times sa lahat ng hotline pero walang sumasagot. We decided to pay it first and ask for receipt pero wala namang ibinigay ang travel agent na resibo that foreigners must pay additional 150 per person. I just want to be clear: we can pay. Pero we need proper information kasi dino document namin ito para i-publish sa airline magazine. 2. We arrived at the hotel. Sinalubong kami ng present your vaccine card and check your temperature instead of a warm welcome na miski good afternoon man lang sana. We went to the front desk. Andon si Joan. Sabi ko bakit kami sinigil sa jetty ng add fee kung nakalagay sa voucher ay all inclusive. Sabi nya nung una, i minus nalang yung 150 per foreign guest kasi 900 lang ang na quote sa amin. Okay na sana, and then bigla nyang binawi at sabi na inexplain na sa jetty na additional fee for foreigners, so wala silang i refund na. Okay fine. 3. We went up to the room sa level 4 Penthouse. Puro tambak ng housekeeping sa gilid. Nakatapat sa tanke ng tubig na nasa bubong, na may mga bakas ng kalawang. Malaki ang penthouse. may lamesa, mabango, malinis pero halatang luma na. Lalo na ang mga cabinets. Tumawag ako kay Joan and ask na baka mayroon pang ibang penthouse kasi the location of the room is not what we expect for a penthouse. Sabi nya, wala ng iba. Okay fine. May coffee machine at coffee. Sa pinas, miski gaano kainit ang panahon, nagkakape ang Pinoy. Pero hindi Pinoy ang kasama namin. Tumawag ako uli kay Joan at nag ask ng tea. sabi nya, tumawag ako sa room service at mag ask. - SINO BA ANG RECEPTIONIST? AKO BA? KABISADO KO BA ANG EXTENSION NYO? Okay fine. 4. Tumawag ako sa room service. Sabi ko I need tea. Ang sabi nung sumagot, call daw ako sa housekeeping kasi wala silang tea pot. (TAGALOG NA TO HA). sabi ko, hindi ko kailangan ng tea pot, meron sa room. Ang kailangan ko, tea bag. Sabi nya, okay daw pero chargable 80 pesos. (SERIOUSLY?) Pero since sa bisita namin to, OK kako, sige, charge it to the room. Pag akyat ng staff sa room na pawis na pawis dahil level 4 pa at walang lift, ang binigay nya sa akin imbes na tea, ay coffee cup. TALAGA HO BA? PAANO HO? TAGALOG NA ITO. FROM TEA BAG TO COFFEE CUP? . Okay fine. Sige baba nalang kami at doon nalang. 5. Wala daw space kasi puno ang sunbeds at 1st come 1st serve basis daw. Pinaupo muna kami sa lamesa at sabi ng waiter, pag may bakante na, we will transfer. Pero yung lamesang pinagdalhan sa amin ay puno ng LANGGAM dahil may nilalanggam na hipon sa ilalalim, may basag na bote ng Redhorse at madumi. Huli na ang lahat kasi pinapak na kami ng langgam. May nabakanteng sunbed, sabi ko lipat na kami PERO SA IBA BINIGAY Sabi ng waiter, nauna daw sila sa amin so wait pa daw muna. They dont look like Sur guests so I asked. True enough, sabi ng waiter, hindi nga sila taga Sur.- TALAGA HO BANG GANON? YUNG IN HOUSE GUEST HINDI PRIORITY? OK Fine. Dinala pa namin ang guest namin sa Mövenpick kase mukhang wala kami mapapala. 6. Hindi rin gumagana ang safety deposit box. Sinabihan pa kami na upon request yun at nakasulat daw sa pagkahaba habang note sa room na hindi namin makita. - NASA HOLIDAY HO ANG GUEST NYO. HINDI HO NAMIN KAYANG MAGBASA MUNA NG MAHABANG TERMS AND CONDITION NYO BAGO KAMI MAG LAMYERDA SA BEACH. SANA I-ANTICIPATE NYO ANG MGA KAILANGAN NILA BAGO PA MAN ITANONG. Ni lock namin ang pinto kasi hindi gumagana ang safe. pero maitulak lang ng konti, bumubukas. Sira din ang lock ng pinto? o nasa terms and condition din? or upon request? We fly from Germany at wala kaming wifi kaya hindi naka sync ang relo namin sa PH time. Yung relo sa kwarto, 2pm palang. HINDI BA TO CHINECHECK NG HOUSEKEEPING BAGO IRELEASEA ANG ROOM FOR NEXT GUEST? Gulong gulo kami kasi hindi namin alam anong oras na. Hindi rin kami maka konek sa Wifi, hindi gumagana miski may 2 reuter sa loob ng room. Tumawag ako sa Reception at noon lang sinabi na for public areas lang. BAKIT PO KAYO MAY REUTER SA LOOB NG PINAKAMAHAL NG KWARTO NYONG PENTHOUSE KUNG YUNG GUEST HO AY LALABAS DIN PALA SA PUBLIC AREA? BAKIT HO KAILANGAN PA KAMI BIGYAN NG ACCESS CODE KUNG PUBLIC ANG WIFI? KAYA NGA HO PENTHOUSE ANG IBINOOK NAMIN DAHIL WE NEED THOSE FEATURES PARA SA AMING JOURNALIST GUESTS. 7. Binigyan kami ni Joan ng wifi passcode, and breakfast pre-order sheet upon arrival. Finill upan namin at binalik sa kanya nung oras din na yon. Pero kinabukasan, nung nag breakfast kami, sabi ng waiter hindi daw available yung item 2 days ago na. Sinisi pa ng waiter ang reception at sinabing may problema sila sa communication. Sinervan kami ng saging pero lamog at bugbog, maitim at ayaw ng tigilan ng langaw kasi nga, pabulok na. Pinapunta nila si Remy habang nagbbreakfast kami to apologize. -AWANG AWA HO KAMI SA STAFF NA ITO DAHIL HINDI NAMAN SYA MANAGER PERO SYA ANG MATAPANG NA PINAPUNTA SA AMIN TO APOLOGIZE. WALANG MANAGEMENT NA GUSTONG HUMARAP, MISKI SUPERVISOR MAN LANG. KITANG KITA SA MATA NI REMY ANG BAKAS NG LUHA, BAGSAK NA DIGNIDAD AT VERY APOLOGETIC SYA SA DINANAS NAMIN. SHE EVEN PUT THE BLAME ON HER SELF AT SABING KASALANAN NYA ANG LAHAT. NA HINDI NYA NA UPDATE ANG BREAKFAST SHEET. NA MALI SYA NG QUOTE SA AIRPORT TRANSFER DAHIL HINDI NYA ALAM NA MAY FOREIGNER (MISKI FOREIGNER ANG MGA PANGALAN). WAG HO KAYONG GANYAN MAG TRATO NG STAFF NYO PORKET RANK AND FILE SYA. NAPAKA TOXIC NG GANITONG WORK CULTURE. PUSHING THE BLAME SA PINAKA MABABANG POSITION OR PASAHAN NG RESPONSIBILIDAD SA KABILANG DEPARTMENT. WE KEEP ON ASKING STAFF JEN NG MANAGER PERO WALA DAW AVAILABLE AT NAGMEETING. WE ASKED MULTIPLE TIMES DAHIL WALANG GUSTONG HUMARAP NA MANAGEMENT HANGGANG SA KAHULIHULIHANG SANDALI, HINARAP KAMI NI RANNY. SUPERVISOR DAW SYA. WALA RIN SYANG MASABI. INULIT LANG NYA ANG REASON BAKIT MAY CHARGE NA 150 SA FOREIGNER. ILANG BESES NA SA AMIN NAPALIWANAG YUN.I ASK HIM KUNG ANONG GAGAWIN OR MAGAGAWA NYA, PERO WALA SYANG MASABI. GANYAN BA ANG SUPERVISOR NYO? WALANG B*YAG! WALANG MASABI. NO ACT OF EVEN A SLIGHTEST SERVICE RECOVERY. BINIGYAN NAMIN KAYO NG MARAMING PAGKAKATAON PARA AYUSIN ANG MGA SMALL HICK UPS NYO. PERO BINALEWALA NYO ANG CUES NA BINIBIGAY NAMIN. GANITO BANG IMAHE ANG GUSTO NYONG ISULAT NG MGA BANYAGA SA PROPERTY NYO? SA PILIPINAS? TO ALL READERS, WE DECIDED TO SHORTEN OUR STAY KASI HINDI NAMAN NILA MAIBIGAY ANG BASIC NA KAILANGAN NAMIN. NO WORDS CAN EXPRESS OUR DISAPPOINTMENT FOR THIS PROPERTY. KUNG PWEDE LANG SANANG MAG FULL REFUND, SA LAHAT NG ABALA AT STRESS NA DINULOT SAMIN NITO SA WORKING VACATION NAMIN. NAKAKAHIYA.…
Marlon, Jason, Alfie, Jay-R, Gerlyn, and Ranny took such good care of my group of friends. The rooms were big and clean and the rates are a steal considering its location in station 1. We spent most of our time in the cabana area where we worked during the day and hungout at night. would definitely stay here again when with friends!
The rooms were not clean and not maintained. We travelled as a family and had two rooms booked for us. On my first night there, I was woken up in my sleep and realized there was something crawling underneath me in my bed. It was a cockroach😕😕😕. The telephone was barely working cause the cable is barely connected to the unit. Bottled water is limited to 350ml/day only and you cannot request for any additional nor will they offer any alternative. Worst experience during this visit was on our second day when we were lounging and watching the sunset. We were told to move aside since they have set-up a VIP table behind us. The fact that they told us on our first day that setting up a table on that area is not allowed and seeing them doing it for their VIP gave us a feeling of unfair treatment already. They had to make it worse by telling us to move aside when we are the paying guests😟 It seems they have no quality standard in this hotel and it is being operated like a house for rent only. I did not see any manager approaching us and asking how our stay is going.…
Sur is a great place to stay in Station 1. Rates are usually cheaper than the nearby hotels. Their staffs are very accommodating!!! Great service! Thank you to Ranny of the front desk. He's very easy to communicate with. There were delays in the payment of our bookings but they held the rooms for our group. I didn't get the names of the other front desk staffs but they're helpful as well. Upon arriving, they provide cold tissues, easy check-in, welcome drinks, and available staffs to help bring up the luggages. They are very helpful and proactive when we're looking for a place to order foods. They even accommodated us in the dining area even if we ordered outside the hotel. Breakfast is good as well. Rooms are clean and spacious. The stairs are steep. It's beachfront. Overall, we had a great stay!!! Best customer service, felt like you paid for a 5-star property. :D Thank you!…
enjoyed my stay at Sur. great location for those seeking some peace and quiet in the island. i love the cabana and outdoor seating - what a great way to start the day when you eat breakfast with a view of the beautiful beach. hotel and restaurant staff are warm, attentive, and friendly too. will definitely recommend!
When you’re looking for a place to stay in station 1, I highly recommend this resort. Located beachfront in one of the best spots on the island. They have happy hour at their beach bar where you can lounge and gaze at the priceless view of the beach and the sunset. Food has reasonable price and tastes so good. Room is clean and bed is so comfortable and they even have a kit for health protocol purposes. Best of all, their staff is well trained and they make me feel at home during my entire stay. Can’t wait to go back here again!
Their staff are very friendly and attentive. I arrived early and they allowed me to check in 3 hours earlier than original check in time. It’s in Station 1 just beside two seasons hotel. You can enjoy the sunset view just outside the resort while sipping their tasty and affordable fruit shake. Super worth it.
Our original booking for standard double deluxe was upgraded to standard triple room, free of charge! The staff/s is/are very courteous and fast. Breakfasts are very sulit! The resort is beachfront so we were able to dip in the water the whole duration of our stay. The place is so peaceful. It helped us achieve our much needed break.
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