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Palassa Private Residences

Traveler (97)
360
Panoramas (10)
Dining (29)

About

Location
Cleanliness
Service
Value
Palassa Private Residences is a boutique hotel with 10 rooms. It is situated in Bulabog Beach, around 10 minute walk from White Beach. Bulabog Beach is a haven for people looking for a more tranquil and peaceful stay in Boracay Island. This part of Boracay island is a haven for Kite Boarders and Kite surfers.
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Property amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Airport Transportation
Concierge
Dry Cleaning
Laundry Service
Non-Smoking Hotel
Public Wifi
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Room features
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Great View
Trendy
HOTEL CLASS
105Reviews
312Photos
4Q+A
21Room tips
Traveler rating
  • 58
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Popular mentions
In general, This side of boracay is much better in my opinion. The hotel is nice with nice staff. We were there during the low season, which means that right next to the hotel there are a number of sewage pipes pumping crap into the water. The water pressure in the room
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Response from Palassa Private R, Guest Relations Manager at Palassa Private Residences
Responded 2 Sep 2016
Dear Hagiga A, Thank you for taking the time to write a review of your recent stay here at Palassa Private Residences. It is only through feedback such as yours that we are able to maintain and, when necessary, improve upon the service that we provide to our valued guests. We are also very happy to hear that you enjoyed this side of Boracay. Indeed, during our low season, there are several pipes across the shores. However, just to clarify, according to Boracay Island Water Company, Inc., the water pumping into the sea is just treated water. It does damper the beautiful view we have of the ocean though, so we are doing our best to improve this. In addition, we are also working on the water pressure in all our rooms. Please accept our apologies in regards to this matter, and we hope we can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel. Kind Regards, Gia | Palassa Private Residences
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+3
This is the first time that I have ever written a negative review on a place. I'm not going to rewrite the whole story, I'll copy an email, which pretty much describes the whole situation with this hotel. Staff and the owners are absolutely mean, laughed in our face! PS!
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Response from Palassa Private R, Guest Relations Manager at Palassa Private Residences
Responded 2 Sep 2016
Dear Allar K, Thank you for your visit and bringing your unsatisfactory experience to our attention. Palassa Private Residences is a small boutique private luxury apartments offering front beach view advertise clearly in our website. We all have our own preferences and choices, if it does not meet your standards we couldn't control your opinion however we are taking notes on your comments. Luxury is also defined in the services which we believe that our team is passionate about. As a private residences, we offer intimate dining experience for our guests, and we take pride in providing homey meals in this type of setting. The force of nature limits us from answering your questions about the algae in the sea. Palassa in our own efforts of maintaining the beauty of the beach front is doing our own regular cleaning. We apologize for the air conditioning and housekeeping problems. This is inexcusable. Your comments about humidity of Boracay, The Philippines is a tropical country and we are sincerely concern about your traveling partner who is expecting. The change of climate and weather conditions can be a pain. There are weather forecasts easily available online and information before traveling to their destination holidays enabling travelers to prepare for the unexpected. This could be of assistance in your future travel. Palassa is a brand name in Boracay which started from Spa. We have spa branches around Boracay island with well-trained and professional massuese. We apologize if it created a confusion that we have a spa within the property. Our website and other marketing collaterals does not feature this information. We are not deceiving information. However, we are offering in-room massage services and assistance to provide transportation to one of our spa outlets as seen in our in-room collaterals. We regret to advise that your request to refund your full payment would not be possible after mentioning all the above complaints. Once again, please accept our apology for the inconveniences during your stay. We will further improve and we hope that you would stay again with us and experience the improvements we have made. Also, thank you for taking the time to write to us. It is indeed unfortunate that you experienced what you did with our hotel. We at Palassa Private Residences welcome all sorts of feedback to further improve the service we provide for our guests, so thank you for showing us love in a different kind of way. We hope you will stay with us again in the future. Kind Regards, Gia | Palassa Private Residences
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+1
Booked 7 nights with Palassa private residences and i can say that it is a nice place to stay in. It was located at the Bulabog beach which is away from the White beach main area. Will require 5-10 mins walk to Dmall. The concierge is located deep inside the residence. Check in
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Response from Palassa Private R, Guest Relations Manager at Palassa Private Residences
Responded 2 Sep 2016
Dear Kelvin_Jethro_Toh, Thank you for taking the time to write a review of your stay here at Palassa Private Residences. It is only through feedback such as yours that we are able to maintain and, when necessary, improve upon the service that we provide to our valued guests. Your wonderful words about our breakfast are greatly appreciated! We at Palassa Private Residences take our breakfast quite seriously. It's the start of all our guests' days, so we try to keep everyone well-fed before they set off on their adventures! And we are very happy to know you enjoyed our breakfast a lot. We also greatly appreciate your comments about our hotel that need updating, and I am sorry to hear about your experience with our housekeeping not changing the bedsheets. That is inexcusable. As for the water pressure and poor wifi connection, we're doing our best to update these both. We hope you will visit us and Boracay again soon. Best Regards, Gia | Palassa Private Residences
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+5
Room - 8/10 for ambience and cleanliness Bathroom - 5/10 water pressure not strong/no partition btn shower and toilet area/ no curb from bathroom door to room area and water tend to flow out to room area. Food 7/10 Generally good since it is served individually - alacart,
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Response from Palassa Private R, Guest Relations Manager at Palassa Private Residences
Responded 2 Sep 2016
Dear Palo1627, Thank you for taking the time to write a review of your stay here at Palassa Private Residences. It is only through feedback such as yours that we are able to maintain and, when necessary, improve upon the service that we provide to our valued guests. For ambiance, rooms, food, and service, we'd like to thank you for the compliments. Our staff members try to provide that quality of customer service every day, and we love showing our guests our Filipino hospitality. Thank you for appreciating our services. As for the bathroom and its needs of improvement, rest assured we are doing our best to remedy this. We plan on making renovation soon, and the bathrooms are one of our priorities. We hope you travel to Boracay, and stay with us again, soon! Best Regards, Gia | Palassa Private Residences
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My job requires me to travel all over The Philippines, all over the Visayas to Luzon and back. I had to spend a week in Kalibo, but had the weekend off. I decided to take a mini vacation, which is well-deserved on my part ;) and I heard about this hotel my girlfriend mentioned.
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Response from Palassa Private R, Guest Relations Manager at Palassa Private Residences
Responded 2 Sep 2016
Dear Dominico L, Thank you for taking the time to write a review of your stay here at Palassa Private Residences. It is only through feedback such as yours that we are able to maintain and, when necessary, improve upon the service that we provide to our valued guests. As one of our regular guests, we are so pleased that you enjoyed all your visits with us here at Palassa Private Residences. It really means a lot to us! See you again soon! Best Regards, Gia | Palassa Private Residences
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event Rooms
Professional photo exclusively commissioned by TripAdvisorPalassa Private Residences
The Studio Gallery at the Palassa Private Residences
Professional photo exclusively commissioned by TripAdvisorPalassa Private Residences
The Premier Gallery Suite at the Palassa Private Residences
Professional photo exclusively commissioned by TripAdvisorPalassa Private Residences
The One Bedroom Gallery Suite at the Palassa Private Residences
Professional photo exclusively commissioned by TripAdvisorPalassa Private Residences
The One Bedroom Gallery Suite at the Palassa Private Residences
Photo provided by managementPalassa Private Residences
Palassa Private Residences
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Hello! Thank you for your inquiry. Unfortunately, we do not have rooms with 2 twin beds. What we have is a room with a queen bed and a single bed, and that's our Premier Gallery, which is good for 3 pax! Let me know if you have further questions. I'd be happy to help. Regards, Gia || Palassa Private Residences
0 votes
"all our rooms at the ground floor had good AC and the ocean view room has an amazing patio with sea view"
"if you have a budget, get the one bedroom ocean view. very spacious and view is worth it (even if its not kite-surfing season)"
"Full ocean view rooms for great views"
"Rooms on second floor has better privacy. However, may not be ideal for older people as you need to climb the stairs."
"High floor"
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LOCATION
PhilippinesVisayasPanay IslandAklan ProvinceMalayBoracay
NUMBER OF ROOMS
10
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