We were on an Wedding Anniversary trip in Boracay and stayed here. We had a wonderful time! I want to commend Haydee, the front desk person who checked us in and mostly took care of us. But all of their staff were very courteous, helpful, and always had a smile and pleasant greeting. The rooms were very clean especially the restrooms. Towels and toiletries were readily available (Abundant supply of body wash, shampoo, and conditioner in the shower). Beach towels were also readily available to bring to the beach. One great thing about the location is that it is around 3-5 minute walk to the beach front. Hand sanitizers well also readily available and located accessibly in public areas even inside the elevator. Their FREE breakfast choices were so varied from local Filipino cuisine to American and they even have pasta and sandwiches, and are usually served with fresh, ripe and juicy local fruits like mango, watermelon, sliced apples or oranges. You have the choice of eating in your room, in the dining room or out by the poolside. Wifi was available all around the hotel, though it is excruciatingly slow (Philippine internet service is to be blamed). Check out was a breeze even at 4:00 am since our flight was at 7 am. They were even gracious enough to prepare our breakfast sandwiches that early so we could bring it to the airport with us Would definitely stay again should our path bring us on Boracay again.…
This place is highly recommended! 👌 Staff area all accommodating, attentive and familiar to there guests. Every time they see us walking around the hotel they greet us with a smile. If you ask them for any suggestion on where to go or eat they will give you an option and explain everything. Breakfast was so good, they changes the menu everyday! They maintain the room clean. This hotel is very accessible as well to the beach front and D’ mall which is 3-5 mins walk only. We also tried to order something from their menu and we’re surprise on how good it was! They also have a bar that serves very good mixes of drinks. It was our first time in Boracay but they made it the best one. Job well done to all the staff of Boracay Haven Suite Boracay, you all did a great job!!! 👏 Til our next visit and we will surely suggest this to everyone!! 👏…
I booked a deluxe room with beach access and found out that it was totally separate from Boracay Haven resort. We checked in at the main resort and was escorted towards white beach. The annex is accessed by stairs and check in is in the 2nd floor. but as you get out of the stairs, its white beach already. Because we were not connected to the main hotel, I was not able to make use of the pool, although we can, as we are still Haven resort guests. I did not as it was inconvenient. Our breakfast was at the bistro below, and it was plated as compared with the buffet breakfast at the main resort. The rooms were large and actually cozy. The annex was actually very small, with only 4 rooms or so on each floor, which meant it wasn't noisy. The only problem is the initial access. But other than that, I liked annex better than the main. By the way, our other friends stayed in annex and were satisfied as well.…
The hotel has amazing staff especially Marvie, Irish, Nathaniel, Archie and Jasmin! The location is perfect and the rooms are clean and very nice as well! They even have a Bistro what is literally on the beach, where you can use wifi and have food and beverages. I definitely recommend this place.
Terrible hotel including reception staff. The hotel is profiled as a 4 star hotel with various services which they do not provide. The hotel charges for services they do not have. Reception staff are lying. When you ask to contact the manager it is not done. You can complain as much as you want without anything being done. Front desk refers to travel agency if you complain about something, while travel agency refers to hotel. CCTV is for no use when things disappear in the hotel. Hotel charge if you break a glass for example or not find an umbrella from the room. The hotel is a construction it self with all it work including noise. Food is lousy. Transfer "door to door" that the hotel offers and you pay for: when you are met by transfer gid they ask for even more money, not tips, but they lie that it costs even more. No sun beds or umbrellas on the beach. Will not recommend it to any of who i know.…
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