Boracay Haven Resort
Station 2 Tirol Road Brgy. Balabag, Malay, Aklan Province 5600 Philippines
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About
#69 of 522 hotels in Boracay
Location
Cleanliness
Service
Value
Nestled at the center of the Boat Station 2, Boracay Haven Resort has 63 spacious guestrooms of different categories serving various guests’ needs. At Boracay Haven Resort, we offer engaging activities and alternatives to the typical hotel experience. Live life relaxed. Please feel at home and unwind in our modern and cozy accommodations featuring clean living spaces and mood-boosting designs. Live life inspired. Located along the beachfront, at Haven Bistro we aim to Satisfy Your Appetite with Life’s Simple Pleasures by serving comfort food taken from all corners of the world. Delight in our picturesque outdoor pool, and celebrate with our extensive and innovative cocktail list. Live life locally. When it’s time to venture out, our convenient location puts you and your loved ones in the middle of the local scene. There is a wide array of bars, restaurants and local attractions to choose from starting from D’Mall all the way to D’Talipapa. It is our aim for you to relish your well-deserved break by Providing you with all the Comforts of Home. See you on the island!
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Property amenities
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Airport transportation
Spa
24-hour security
Baggage storage
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Shuttle bus service
Car hire
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Seating area
Telephone
Bottled water
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Filipino
Location
92Great for walkers
Grade: 92 out of 100
112Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
Station 2 Tirol Road Brgy. Balabag, Malay, Aklan Province 5600 Philippines
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453Reviews24Q+A76Room tips
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+1
We stayed here at Boracay Haven for 4 days and 3 nights from June 16-June 19, 2023. We love how they accomadate us, from assisting us in checking in until we checked out. We love how they staff greet us every morning and how they assist us with smile on their face with courteous and politeness. One of their staff that standout is their FO Roland, he helped us and accomodate us in our stay, also I loved how they help my husband set up his surprise for me on our hotel room,their staff is on game to that surprise that they also give their opinion. The room is clean and well organized. They have bath towels, cold and heat shower and toiletries essentials. They also have a complimentary coffee and water on your room, that replenished every day or you can call their front desk to replenish it for you. The complimentary breakfast buffet they offer is so yummy. They offer different kinds of cuisine everyday. You can also order your food in their restaurant, they have mouth watering foods,also instagrammable plating. The pool is clean and you can enjoy it with their happy hour drinks, they offer cocktails and many more while you enjoy swimming. Its a 10/10 rating for me, you love it when you stay here.…
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Tisha Y wrote a review Feb 2023
We originally booked a Deluxe Room with veranda in Boracay Haven Suites through Agoda. We provided all details necessary such as credit card details. Even though it was stated upon booking that payment will be settled upon check-in, we received an invoice email from the property that needs to be settled right away. The payment link was not working at all. We double checked our bank and everything was okay. But the payment link still didn't work. It was not PayPal. So, we contacted the property. They sent another link, didn't work, another one, failed. They insisted that maybe we have a problem with our bank. So we requested to just cancel the booking. The reservations staff allowed us to cancel the booking and we won't be charged with any cancellation fee. We asked them to send us an email about the agreement for record purposes. We were quite unsure because the cancellation charge is 92% as shown on our booking voucher. So we called Agoda and true enough there would be a penalty. Agoda even said that the hotel reservation staff they talked to didn't know the staff we were talking to. Hmm? We told the hotel staff about our conversation with Agoda. She said that there is really a penalty if we cancel our booking. Wow! She admitted she was wrong but there was no apology. We could be charged almost 12,000 for that reckless mistake. The reservations staff offered to book a Superior Room in Boracay Haven Resort directly through hotel website. Once done, we can cancel Agoda booking at Haven Suites without penalties. We asked if there's a major difference between the two. Not so much she said. Just the location. By the way, I mentioned to her that I know about Agoda's payment upon check in policy because I previously worked as a Reservations Supervisor for a Boracay resort based in Makati City. Days later, I opened an email from her Manager sent to Spam since I sent a direct inquiry prior to booking via Agoda. She offered a lower rate in Haven Suites compared to their website rates. So I called and asked why they did not offer it to us when we were offered to book Haven Resort via website. I was just told I should have known the difference between their properties since I worked in Boracay before. Seriously? Again, no apologies, no compensations, very poor customer service indeed.…
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Boracay Haven, Other at Boracay Haven Resort
Responded Feb 10, 2023
Hi Ms. Tisha, Greetings! On behalf of everyone at Boracay Haven, I would like to apologize for the inconvenience and trouble you had experienced with us. We really regret not meeting your expectations. Your feedback was essential to realize this flaw and we are taking all the necessary precautions to eliminate this and similar issues from happening again. Thank you for sharing your feedback. We value your opinion and see it as an opportunity to learn and improve. Best Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Personally, Boracay Haven resort feel like home. This is actually my second time to stay in this resort. 😊 I continue to choose this resort because everybody is super nice and accommodating, special mention to Carlo who continuously provides excellent service. He is super friendly and goes over and beyond of what’s expected from him. If I have any additional request, all the staff are always ready to accommodate it without any hesitations. Thank you Boracay haven for your amazing customer service and thank you Carlo taking care of us! 😊
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
It was not a pleasant experience from customer service and amenities of the hotel. Food is great. They could have treated their guest ina friendly manner instead of causing them inconvenience and delaying them to their flight.
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The area of the hotel is not good for rainy season since the pathway is flooded but all the staffs and the accomodation are nice and good! Staffs are always nice to help whenever you have concerns and also greeted me happy birthday! Thanks a lot! I was really shocked. Thumbs up yall!
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: The area of the hotel is not good for rainy season since the pathway is flooded but all the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We were on an Wedding Anniversary trip in Boracay and stayed here. We had a wonderful time! I want to commend Haydee, the front desk person who checked us in and mostly took care of us. But all of their staff were very courteous, helpful, and always had a smile and pleasant greeting. The rooms were very clean especially the restrooms. Towels and toiletries were readily available (Abundant supply of body wash, shampoo, and conditioner in the shower). Beach towels were also readily available to bring to the beach. One great thing about the location is that it is around 3-5 minute walk to the beach front. Hand sanitizers well also readily available and located accessibly in public areas even inside the elevator. Their FREE breakfast choices were so varied from local Filipino cuisine to American and they even have pasta and sandwiches, and are usually served with fresh, ripe and juicy local fruits like mango, watermelon, sliced apples or oranges. You have the choice of eating in your room, in the dining room or out by the poolside. Wifi was available all around the hotel, though it is excruciatingly slow (Philippine internet service is to be blamed). Check out was a breeze even at 4:00 am since our flight was at 7 am. They were even gracious enough to prepare our breakfast sandwiches that early so we could bring it to the airport with us Would definitely stay again should our path bring us on Boracay again.…
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Date of stay: April 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
This place is highly recommended! 👌 Staff area all accommodating, attentive and familiar to there guests. Every time they see us walking around the hotel they greet us with a smile. If you ask them for any suggestion on where to go or eat they will give you an option and explain everything. Breakfast was so good, they changes the menu everyday! They maintain the room clean. This hotel is very accessible as well to the beach front and D’ mall which is 3-5 mins walk only. We also tried to order something from their menu and we’re surprise on how good it was! They also have a bar that serves very good mixes of drinks. It was our first time in Boracay but they made it the best one. Job well done to all the staff of Boracay Haven Suite Boracay, you all did a great job!!! 👏 Til our next visit and we will surely suggest this to everyone!! 👏…
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I booked a deluxe room with beach access and found out that it was totally separate from Boracay Haven resort. We checked in at the main resort and was escorted towards white beach. The annex is accessed by stairs and check in is in the 2nd floor. but as you get out of the stairs, its white beach already. Because we were not connected to the main hotel, I was not able to make use of the pool, although we can, as we are still Haven resort guests. I did not as it was inconvenient. Our breakfast was at the bistro below, and it was plated as compared with the buffet breakfast at the main resort. The rooms were large and actually cozy. The annex was actually very small, with only 4 rooms or so on each floor, which meant it wasn't noisy. The only problem is the initial access. But other than that, I liked annex better than the main. By the way, our other friends stayed in annex and were satisfied as well.…
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Date of stay: August 2019
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel has amazing staff especially Marvie, Irish, Nathaniel, Archie and Jasmin! The location is perfect and the rooms are clean and very nice as well! They even have a Bistro what is literally on the beach, where you can use wifi and have food and beverages. I definitely recommend this place.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from ClubHavenMD, Manager at Boracay Haven Resort
Responded Feb 2, 2020
Greetings from Boracay Haven Resort! Thank you very much for your generous review! We're delighted that you felt at home during your stay with us and that you have enjoyed our amenities and services. Your well wishes will be relayed to our team and we look forward to your next visit :) Providing You with All the Comforts of Home, Boracay Haven Resort Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Terrible hotel including reception staff. The hotel is profiled as a 4 star hotel with various services which they do not provide. The hotel charges for services they do not have. Reception staff are lying. When you ask to contact the manager it is not done. You can complain as much as you want without anything being done. Front desk refers to travel agency if you complain about something, while travel agency refers to hotel. CCTV is for no use when things disappear in the hotel. Hotel charge if you break a glass for example or not find an umbrella from the room. The hotel is a construction it self with all it work including noise. Food is lousy. Transfer "door to door" that the hotel offers and you pay for: when you are met by transfer gid they ask for even more money, not tips, but they lie that it costs even more. No sun beds or umbrellas on the beach. Will not recommend it to any of who i know.…
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Date of stay: January 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from ClubHavenMD, Manager at Boracay Haven Resort
Responded Jan 28, 2020
Good Day Miss Natalia! On behalf of our whole team, we do sincerely apologize that we have not met your expectations. We have already coordinated with Agoda regarding the compensation you were asking for, kindly expect a notification from them within the week. As per checking with our team, you confirmed to have broken two dental glasses during your stay and have misplaced one of the umbrellas set up in your room which you paid for upon checking out of the property without any complaint. Lastly, you availed of the transfer service and asked the porters at Cagban Jetty port to carry your bags from the van to the boat. It was our Haven staff who settled the payment to porters. Kindly email us at reservations@boracayhaven.com.ph for your concern about "things that disappear in the hotel" for we have not received any concern about this during your stay with us. Again, we apologize for the inconvenience you've experienced during your stay with us. Providing you with all the comforts of home, Boracay Haven Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$59 - $83 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesVisayasPanay IslandAklan ProvinceMalayBoracay
NUMBER OF ROOMS
63
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Frequently Asked Questions about Boracay Haven Resort
Which popular attractions are close to Boracay Haven Resort?
Nearby attractions include Boracay Eclipse Dive Center (0.2 km), Exit Bar (0.3 km), and Balinghai Beach (0.03 km).
What are some of the property amenities at Boracay Haven Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Boracay Haven Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Boracay Haven Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Boracay Haven Resort?
Conveniently located restaurants include Wave at Henann Regency Resort & Spa, Don Vito Boracay, and Cha Cha's Beach Cafe.
Are there opportunities to exercise at Boracay Haven Resort?
Yes, guests have access to a pool during their stay.
Does Boracay Haven Resort have an airport shuttle?
Yes, Boracay Haven Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Boracay Haven Resort have airport transportation?
Yes, Boracay Haven Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Boracay Haven Resort?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Boracay Haven Resort?
The staff speaks multiple languages, including English and Filipino.
Is Boracay Haven Resort accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.