This place is highly recommended! 👌 Staff area all accommodating, attentive and familiar to there guests. Every time they see us walking around the hotel they greet us with a smile. If you ask them for any suggestion on where to go or eat they will give you an option and explain everything. Breakfast was so good, they changes the menu everyday! They maintain the room clean. This hotel is very accessible as well to the beach front and D’ mall which is 3-5 mins walk only. We also tried to order something from their menu and we’re surprise on how good it was! They also have a bar that serves very good mixes of drinks. It was our first time in Boracay but they made it the best one. Job well done to all the staff of Boracay Haven Suite Boracay, you all did a great job!!! 👏 Til our next visit and we will surely suggest this to everyone!! 👏…
I booked a deluxe room with beach access and found out that it was totally separate from Boracay Haven resort. We checked in at the main resort and was escorted towards white beach. The annex is accessed by stairs and check in is in the 2nd floor. but as you get out of the stairs, its white beach already. Because we were not connected to the main hotel, I was not able to make use of the pool, although we can, as we are still Haven resort guests. I did not as it was inconvenient. Our breakfast was at the bistro below, and it was plated as compared with the buffet breakfast at the main resort. The rooms were large and actually cozy. The annex was actually very small, with only 4 rooms or so on each floor, which meant it wasn't noisy. The only problem is the initial access. But other than that, I liked annex better than the main. By the way, our other friends stayed in annex and were satisfied as well.…
The hotel has amazing staff especially Marvie, Irish, Nathaniel, Archie and Jasmin! The location is perfect and the rooms are clean and very nice as well! They even have a Bistro what is literally on the beach, where you can use wifi and have food and beverages. I definitely recommend this place.
Terrible hotel including reception staff. The hotel is profiled as a 4 star hotel with various services which they do not provide. The hotel charges for services they do not have. Reception staff are lying. When you ask to contact the manager it is not done. You can complain as much as you want without anything being done. Front desk refers to travel agency if you complain about something, while travel agency refers to hotel. CCTV is for no use when things disappear in the hotel. Hotel charge if you break a glass for example or not find an umbrella from the room. The hotel is a construction it self with all it work including noise. Food is lousy. Transfer "door to door" that the hotel offers and you pay for: when you are met by transfer gid they ask for even more money, not tips, but they lie that it costs even more. No sun beds or umbrellas on the beach. Will not recommend it to any of who i know.…
Highly recommended hotel! Excellent customer service. A place served as our home from Dec 21-25, 2019 and extended till Dec 30 due to typhoon Ursula. We had a very great experience with all of the staff/s(ZYPHR/MARK/MARVIE/NATH/CJ/CARLO/ROLAND, to your Duty Manager and others (can't remember all your names)) of Boracay Haven Resort, we felt we are on our own home. Even in the midst of calamity, they still find ways to provide best care for their guests. Attentive to all our needs, very friendly and patient. Their smile, its contagious and stress reliever. We loved to live by these kind of personalities. Thanks to all of you (frontdesk/dining personnels/engg/housekeeping/guards and to all your chef for the great foods! So much happiness in our hearts!!! Happy and excited to be back SOON ... WE SALUTE YOU !!! WONDERFUL PEOPLE! INDEED A HAVEN ...…
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