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Four Points by Sheraton Boracay is a smart, streamlined hotel designed with the traveler in mind, offering a classic design woven with modern details for a stylish stay. This serene oasis is located in Boracay Island's upscale Station 1 area, just steps away from the globally renowned White Beach. The hotel boasts 339 well-appointed rooms and suites, featuring comfortable beds, complimentary bottled water and Wi-Fi, complemented by amenities like a 24/7 fitness center, outdoor lap pool, all-day restaurant, Pool Bar, Lobby Bar and the signature Best Brews local beers program.
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Many guests consider Four Points By Sheraton Boracay to offer good value, with its fair pricing and satisfactory services. The hotel's amenities, including its clean, spacious rooms and exceptional pools, are often praised, as is the varied breakfast and proximity to the beach. While the rooms are generally appreciated for their modern design and comfort, some guests have noted issues with air conditioning and bugs.
The atmosphere is described as inviting and serene, and the location is both peaceful and conveniently near central activities. Cleanliness and service at the hotel receive consistent commendation for being exceptional and attentive, respectively.
Location
Secluded
Atmosphere
Inviting
Rooms
Modern
Value
Satisfying
Cleanliness
Immaculate
Service
Attentive
Amenities
Top-notch
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Our stay was absolutely wonderful at the Sheraton Four Points Boracay.
Customer Service Christian at the front desk was very helpful in setting up our transportation upon arrival from the Caticlan Airport to the hotel. He and the hotel staff were present to greet us at the front door. His outstanding attention to detail for the hotel package we reserved was above and beyond our previous stays at other hotels. We booked the “Escape in Paradise” package with a poolside dinner; our server Edwin and chef Loyd treated us like royalty throughout the night. Reo’s hospitality during our land tour was excellent as he drove to multiple picturesque beaches and was our photographer to capture these moments.
Room accommodations We booked the private lap pool and we were so glad we did! Having a private pool just outside of our back door that is available 24/7 was so appealing during our reservation process. The rooms were clean. The staff set up the room to welcome our arrival for a celebratory vacation. The daily brunch was top notch. The concierge service was helpful throughout our entire stay.
Local amenities The hotel was less than a 5 minute walk to the beach and Station B mall. There were hidden beach bars to watch the sunset. The mall had everything from department store goods, groceries, laundry service and a hardware store. The tricycle rides were only 150 PHP to D’Mall for the more touristy shopping and beach areas.
Overall, our stay was wonderful. This list of positives about the hotel and its staff, proximity to different amenities makes this a top choice for those looking for a place to stay for their vacation on Boracay.
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Date of stay: November 2024
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Trip type: Traveled as a couple
Room Tip:Â Take some to walk around the hotel area to find hidden gems. The beach that is close to the hotel...
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Response from Mary Anoche, Guest Services / Front Office at Four Points By Sheraton Boracay
Responded Nov 27, 2024
Thank you so much for your kind and detailed feedback! We are thrilled to hear that your stay at Four Points by Sheraton Boracay was truly memorable. It brings us great joy to know that Christian's assistance at the front desk and the excellent service provided by Edwin, Chef Loyd, Reo, and the rest of the team exceeded your expectations. We are also delighted that you enjoyed the private lap pool, your room accommodations, and our daily brunch offerings. We always aim to make every guest feel special, and we’re glad we were able to help make your celebratory vacation unforgettable. It’s fantastic that you also had the chance to explore the nearby beaches and amenities. We truly appreciate your recommendation of our hotel as a top choice for Boracay travelers. Once again, thank you for your kind words. We hope to welcome you back in the future for another wonderful experience.
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We stayed here this week for a 4 day trip to Boracay to attend an annual dragon boat race. We found everyone to be extremely welcoming and friendly across all areas of the hotel. From the moment we got out of our transfer, we were extended a warm welcome at the driveway by Security, Front Desk, and Guest Services. It was a long journey coming from Australia > Singapore > Manila > Boracay, and it was the best feeling in the world to be assisted with luggage and presented with a refreshing fruity mocktail during check in.
Our room was on the same floor as the reception, and we loved the pool view from our room. It was always a joy to wake up to such a pristine view in the morning. The bed was very comfortable with fresh sheets changed every day by Housekeeping. The bathroom was extremely spacious with clean linen changed daily, and I love their sustainable residential amenities. Housekeeping noticed my preference for having 3 bath mats, and they made an effort to ensure it was kept this way all throughout my stay.
The Four Points by Sheraton is the only Marriott branded hotel in Boracay at the moment, and it located near a little beach in Station 1 within a 5 mins slow walk. The location is indeed 'far' from the central area of Station 2, but it is easily reachable within a 5-10 mins ride via the local e-trike. I honestly preferred this location because it was away from all the crowd, loud partying events on the Station 2 beach, and general herds of tourists.
As a Marriott Bonvoy member, we were recognised for our status, and the team were always proactive in responding to the chat - especially with my repeated request for ice buckets because the weather was so hot. A shoutout to the lovely team who looked after us: Jubehlyn, Shienna, Christian, Aron, Jomar, Dexter, Edwin, Joylyn.
To Charley (General Manager) and Dennis (Front Office Manager AKA The Lead of Operations AKA The Magician that makes all things possible)y: Maraming maraming salamat po sa lahat. You have a wonderful team of Ladies and Gentlemen who do their best to look after all these guests, and it is evident that you hired the best of the industry. My partner and I enjoyed our stay at your hotel so much, and we look forward to returning next year!
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Date of stay: April 2024
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Trip type: Traveled as a couple
Room Tip:Â The hotel offers help with transportation via Southwest Travel - get it! It is a big help,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dennis Lumabao, Guest Services / Front Office at Four Points By Sheraton Boracay
Responded May 6, 2024
Thank you for your kind words and for choosing Four Points by Sheraton as your hotel during your recent trip to Boracay. We are thrilled to hear that you had an amazing experience with us and that our team provided you with exceptional service from the moment you arrived. We are delighted that you enjoyed the warm welcome and refreshing mocktail during check-in. It is our goal to make our guests feel comfortable and relaxed from the start of their stay. We are also glad that you loved the pool view from your room and found it to be a joy to wake up to. Our housekeeping team takes pride in ensuring that our rooms are clean and comfortable, and we are happy that they met your expectations. We understand that our location in Station 1 may be considered "far" from the central area of Station 2, but we are glad that you appreciated the peacefulness and tranquility away from the crowds and loud partying events. We are also pleased to hear that our location was easily accessible through the local e-trike, making it convenient for you to explore other areas of Boracay. As a Marriott Bonvoy member, we always strive to recognize and cater to the needs of our loyal guests. We are glad that our team was proactive in responding to your requests, especially for the ice buckets to help you cope with the hot weather. We will pass on your special mentions to Jubehlyn, Shienna, Christian, Aron, Jomar, Dexter, Edwin, and Joylyn. They will be delighted to know that they made a positive impact on your stay. Once again, thank you for choosing Four Points by Sheraton as the best hotel in Boracay. We look forward to welcoming you back in the future for another exceptional stay.
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We came down to boracay to attend a wedding and needed a hotel for a couple nights. Initially, we thought of going with a cheaper hotel in the area, but then settled on the Sheraton, and we're very glad we did. The stay did not include transport to and from the airport but the hotel booked it through their third party after reaching out to them, so be advised, it was an extra payment. As soon as we arrived, we were greeted by a very friendly reception desk and got some complimentary drinks and a cold wet towel up front. We had booked one of the deluxe rooms but were upgraded to the one with the lap pool, much to our surprise. The room and bathroom were spacious and clean. We attended one of the complimentary breakfast buffets. The food was great and had a good selection. The staff was very helpful and accomidating with any questions and needs. Dexter was among the friendliest. Overall, we feel as though we got more than our money's worth and would highly recommend anyone into getting a room in this hotel. The beach is only a few minutes walk, so there's plenty to enjoy.
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Date of stay: June 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dennis Lumabao, Guest Services / Front Office at Four Points By Sheraton Boracay
Responded Jun 21, 2024
Thank you for taking the time to share your experience at Four Points by Sheraton Boracay with us. We are delighted to hear that you had a pleasant stay and that our services exceeded your expectations. We are glad that you enjoyed the warm welcome from our reception desk, as well as the complimentary drinks and cold towel upon arrival. It is always our goal to provide exceptional service to all our guests. We are also pleased to know that you appreciated the room upgrade and found it spacious and clean. It's great to hear that you enjoyed the breakfast buffet and found the food selection satisfactory. We will definitely pass on your kind words to Dexter and the rest of our staff. Thank you for recommending Four Points by Sheraton Boracay to others. We truly appreciate your feedback and look forward to welcoming you back in the future.
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We stayed at Clark Marriott for six days, and I feel it’s important to share that our experience fell short of expectations, especially considering it was our honeymoon. My husband, a Titanium member, chose this hotel believing it would offer the same quality of experience we've enjoyed at other Marriott properties. Unfortunately, we did not enjoy our stay as we had hoped.
Firstly, the food was disappointing for a 5-star hotel. My husband, a foreigner, ordered Pork Adobo, trusting it would be an authentic representation of our national dish. Instead, we received three slabs of pork belly that were more fat than meat, with just a drizzle of adobo sauce. The Korean Fried Chicken also missed the mark. The only highlight was the Caesar Salad, which we enjoyed out of necessity, as we were quite hungry. Additionally, we found it unusual that all courses were served simultaneously—appetizer, salad, and main course—giving the impression that fine dining training may have been lacking. That was our first and last dinner at the hotel.
Breakfast was similarly uninspiring. As for our accommodation, the room was fine, and we appreciated the warm welcome on our first day. However, it seemed there was little follow-through in terms of guest recognition. The housekeeping staff left a note addressed only to my husband, stating that the room was cleaned especially for him and adorned with blue towels for decoration. I found this a bit disheartening, as it didn’t acknowledge that we were celebrating our honeymoon together.
On our third day, my husband arranged with the Front-Desk an island-hopping tour, which was unfortunately a disaster. The tour company lacked organization, and we faced significant delays in boarding. Had I not voiced my concerns, we would have been left exposed to the sun for much longer. The food provided during the tour was unappetizing, and we ended up leaving it untouched. The situation escalated when the boat broke down mid-cruise, and there was a lack of communication from the crew, leading to panic among passengers. We eventually managed to switch to another boat and asked the captain to return us early, as our enthusiasm for the trip had waned.
While we understand that not everything is within Marriott's control, we were disappointed with the recommendations made on their part. It’s essential for hotels to ensure that their guests have positive experiences, especially when it comes to off-site activities.
We hope this feedback is taken constructively, as we genuinely want to see improvements in the service and experiences offered at Clark Marriott.
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Date of stay: August 2024
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Trip type: Traveled with family
Room Tip:Â Don't expect too much, they're still new.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dennis Lumabao, Guest Services / Front Office at Four Points By Sheraton Boracay
Responded Oct 3, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear that your honeymoon experience did not meet your expectations, especially given the special occasion. We strive to provide exceptional service and memorable experiences for all our guests, and it is clear we fell short in several areas during your stay. I sincerely apologize for the disappointment with the dining options and the lack of attention to detail in recognizing your honeymoon. Your comments about the food and service during dinner and breakfast will be addressed with our culinary team to ensure improvements are made. Additionally, we regret the issues you faced with the island-hopping tour. We aim to recommend reliable partners for our guests, and your experience highlights the need for better communication and organization. Please rest assured that your feedback is invaluable, and we will use it constructively to enhance our services. Thank you for your understanding, and we hope you will give us another chance in the future.
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Our getaway at Four Points by Sheraton Boracay was truly unforgettable. From the moment we arrived, we were greeted with warmth and efficiency by the exceptional staff, especially the concierge, Aaron, who made us feel truly welcomed. The hotel's cleanliness and inviting atmosphere added to our comfort, and we were delighted with the lap pool access room that set a cheerful tone throughout our stay.
Special mention goes to the breakfast buffet restaurant, where each morning began with a delightful spread and impeccable service. The staff, especially Kevin and Edwin, went above and beyond to ensure our dining experience was memorable. We would like to thank them for their attentiveness and exceptional service that made us feel right at home.
The hotel’s location is close to but not at the White Beach, which provides comfort and a well needed rest after a day of exploring. We also appreciate the shuttle transfers between the hotel and D’Mall, which provides convenience for us to explore the island.
We had a truly delightful and memorable stay, and look forward very much to returning and creating more wonderful memories here.
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Date of stay: July 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dennis Lumabao, Guest Services / Front Office at Four Points By Sheraton Boracay
Responded Jul 26, 2024
Thank you for taking the time to share your wonderful experience during your recent stay at Four Points by Sheraton Boracay. We are delighted to hear that our team, especially Aaron, Kevin, and Edwin, made your stay truly memorable with their exceptional service and warm hospitality. We are pleased to know that you enjoyed the cleanliness and inviting atmosphere of our hotel, as well as the lap pool access room that added to your comfort. It is fantastic to hear that you found our breakfast buffet restaurant and the service provided by Kevin and Edwin to be impeccable. We are glad that our location near White Beach provided you with comfort and a well-needed rest after a day of exploring the area. Our shuttle transfers were designed to enhance your overall experience, and we are happy to hear that you found them convenient. We truly appreciate your feedback and kind words about your stay. It was a pleasure having you as our guest, and we look forward to welcoming you back to Four Points by Sheraton Boracay in the future.
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This is the first time I've been to a hotel where the pool towels seem to be Infinite/Unlimited. We stayed at the rooms with Lap Pool access. The room was very good. So clean and complete with all necessary kits. The room towels are soft and felt like they were brand new. The location of the hotel is about 3 minutes walk from the station 1 beach. The shuttle service is always on-time. The breakfast was good and offers a better variety of food compared to other hotels in the island. But the best part for me is the service they provide to guests. They are always attentive to your needs and you can see that they really do their best to provide what you need during your stay.
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Date of stay: October 2024
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dennis Lumabao, Guest Services / Front Office at Four Points By Sheraton Boracay
Responded Oct 24, 2024
Thank you for taking the time to share your wonderful experience at our hotel on Boracay Island. We are thrilled to hear that you enjoyed your stay and that our amenities, such as the pool towels and room cleanliness, met your expectations. We pride ourselves on providing exceptional service, and it is incredibly rewarding to know that our team was attentive to your needs throughout your visit. Your kind words about our breakfast offerings and convenient shuttle service are also greatly appreciated. We strive to create memorable experiences for our guests, and your feedback reinforces our commitment to excellence. We look forward to welcoming you back for another enjoyable stay in the future.
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It was our first time to visit the island of Boracay and since we want to make it memorable, we opted to stay in a Marriott property knowing the brand’s quality and it did not disappoint.
The first thing we noticed was the enthusiastic staff always extending their warm smiles and greetings wherever we see them. Even Engineering personel is greeting and smiling at us. It is a very welcoming experience which made us feel at ease.
The facilities caters all our needs from the spacious rooms with big beds, to the gym and their huge nicely designed swimming pools with Jacuzzi. The seating area by the pool was cozy making us hangout more and the attendants are very helpful and attentive.
Though the location is far from the main action in the island, it is the perfect place for serenity with a near access 2 minute walk to the beach of station 1 which we prefer more. Their shuttle service going to station 2 is readily available back and forth every hour which provides convenience throughout our trip.
We had a daily breakfast which exceeded our expectations with their variety of meals catering our needed fuel in the morning. We loved their make your own noodles station and my personal favorite of hot dishes and cold cuts.
All in all, our vacation in Boracay is indeed remarkable and looking forward to coming back again and again. Thanks to the Four Points by Sheraton Boracay and its AMAZING TEAM for the memorable experience. A nod to Ailen, Bryl, Denie, Gideon, Wilson and apologies to the rest of the team whose names I forgot. Thank you all!
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Date of stay: May 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dennis Lumabao, Guest Services / Front Office at Four Points By Sheraton Boracay
Responded May 30, 2024
Thank you for sharing your wonderful experience during your recent stay at Four Points by Sheraton Boracay. We are delighted to hear that our property exceeded your expectations and contributed to making your first visit to the island of Boracay truly memorable. We are thrilled to know that you found our enthusiastic staff to be welcoming and accommodating throughout your stay. It is our utmost priority to ensure that our guests feel at ease and well taken care of from the moment they arrive. We will be sure to pass along your kind words to Ailen, Bryl, Denie, Gideon, Wilson, and the rest of our amazing team who made your experience exceptional. It is heartening to learn that you enjoyed the facilities and amenities we have to offer, from the spacious rooms with comfortable beds to the well-equipped gym and beautifully designed swimming pools with Jacuzzi. We are pleased that you found our poolside seating area cozy and our attendants helpful and attentive, adding to your overall relaxation and enjoyment. We are glad that you appreciated the convenience of our shuttle service to Station 2, providing easy access to the main attractions while still allowing for a peaceful retreat at our property. It is wonderful to hear that our breakfast offerings surpassed your expectations, particularly the variety of meals available, including the make-your-own noodles station and a selection of hot dishes and cold cuts. We sincerely thank you for choosing Four Points by Sheraton Boracay for your vacation and for taking the time to acknowledge the efforts of our team members. We are grateful for your kind words and are honored to have been a part of creating a remarkable experience for you. We look forward to welcoming you back again and again in the future.
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We (party of 6) from Sydney had the opportunity to stay at Four Points Sheraton Boracay for 3 nights (2 adjoining rooms). The food was good, the rooms comfortable, and the service top- notch. Our stay ranks, in my opinion, as one of the best, even compared to Sydney premium hotels. The fact that it is only a 3 min walk to the white sand beach is a bonus.
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Date of stay: September 2024
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Trip type: Traveled with family
Room Tip:Â 3 different pools to share. A fully furnished gym as well.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dennis Lumabao, Guest Services / Front Office at Four Points By Sheraton Boracay
Responded Sep 16, 2024
Thank you for sharing your wonderful experience at Four Points by Sheraton Boracay. We are delighted to hear that you enjoyed the food, comfortable rooms, and top-notch service. It's great to know that our proximity to the white sand beach added to your satisfaction. We look forward to welcoming you back in the future.
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We were scheduled to stay at the Four Points by Sheraton Boracay for 5 nights from 22-26 Aug 2024. When we woke up after the first night, we noticed that there were bugs all over the room- on all of the walls. These included the wall that the bed was on which didn’t have a separating headboard from the wall. We immediately called the front desk staff and they came to examine and saw them. They offered to put us in a similar room next door (also a room that walked out to the pool), but later called back and said it was not going to be available. We can only assume it also had the same bugs. At that point we said we would be checking out of this hotel. We didn’t ask for any compensation, just to be notified of what type of bugs these were so we can ensure our clothes and luggage were treated properly. They said they would let us know and that they had already called pest control. It has now been over 14 days and they still have not informed us of the type of bugs. We are Marriott Bonvoy Ambassador Level and even our personal Ambassador has been trying to help us and the management at this hotel is not cooperative.
We have stayed over 226 nights this year in Marriott properties in 7 different SE Asia countries and this by far is the worst-run hotel. Nobody at the hotel reached out to us once we departed, except to send us the link for us to do a Trip Advisor review.
*I tried to upload videos as well as picture of the bugs to this post. I’m not sure if the videos of them crawling around are able to be scene.
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Date of stay: August 2024
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Cleanliness
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dennis Lumabao, Guest Services / Front Office at Four Points By Sheraton Boracay
Responded Sep 13, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your stay at Four Points by Sheraton Boracay, and we fully understand the frustration you must have felt regarding the issue with the bugs in your room. Please rest assured that this was an isolated incident, and we have taken immediate steps to address it. After a thorough investigation by our team and pest control professionals, the insects found in your room were identified as water bugs, which are commonly found in warm, tropical environments. Our team has since eliminated the breeding sites through a larvicide treatment, and we’ve conducted thorough insecticide spraying. We will continue with regular monitoring to ensure this issue does not recur. We understand your concerns regarding the possible contamination of your clothes and luggage. Fortunately, water bugs do not typically breed in luggage, as they prefer damp, wet areas with a steady food source. Nevertheless, as a precaution, we recommend washing your suitcase with hot soapy water or other household cleaners to ensure that any potential contaminants are thoroughly removed. Once again, we deeply apologize for not meeting your expectations during your stay. As a valued Marriott Bonvoy Ambassador Elite member, your loyalty is greatly appreciated, and we are fully committed to ensuring that your future stays with us—and at all Marriott properties—exceed your expectations.
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We enjoyed our stay at Four Points by Sheraton. The service from the staff is second to none. They attended to all our needs and everyone was very hospitable. Hats off to the front office manager Daniel she made sure that our rooms were ready upon our arrival and made sure we felt very special as we celebrated our anniversary. The rooms are very spacious and all the surrounding facilities are very clean not to mention the breakfast was great, has a variety of selections every day, and all the staff at the restaurant were very attentive.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dennis Lumabao, Guest Services / Front Office at Four Points By Sheraton Boracay
Responded Aug 10, 2024
Thank you so much for taking the time to share your wonderful experience at Four Points by Sheraton! We are thrilled to hear that you enjoyed your stay and found our staff's service to be exceptional. It’s heartwarming to know that our Front Office Manager made a positive impact during your visit, especially while you celebrated your anniversary. We are proud of our team and glad they could make you feel special. We look forward to welcoming you back for another memorable stay.
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