Mandarin Bay Resort & Spa

Mandarin Bay Resort & Spa

2 Sunset Road, Malay, Aklan Province 5608 Philippines
4th Floor Balcony View
Traveler (441)
Dining (9)
Room & Suite (6)

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About

5.0
#13 of 165 hotels in Boracay
5.0 of 5 bubbles
Location
5.0 of 5 bubbles
Cleanliness
4.9 of 5 bubbles
Service
4.8 of 5 bubbles
Value
Welcome to Mandarin Bay Resort & Spa, where luxury meets tranquility, and every experience goes beyond traditions.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Spa
Sun terrace
Bar / lounge
Restaurant
Breakfast buffet
Dry cleaning
Room features
Allergy-free room
Air conditioning
Room service
Seating area
Room types
Non-smoking rooms
Good to know
HOTEL STYLE
Business
Luxury

Location

2 Sunset Road, Malay, Aklan Province 5608 Philippines
199Reviews0Q+A35Room tips
Traveler rating
  • 188
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Detailed Reviews
Getaway12915062387 wrote a review Apr 2024
5.0 of 5 bubbles
First the accommodation is really indeed great! The furnitures, the ambiance of the room, designs and paintings is very cozy and well-maintained, very clean! On the Reception Area they have a hospitable, very reliant and accommodating staffs. They have the fastest response that I've ever experience. All staffs always greet you wherever you are inside the hotel. Even room attendants and cleaners are very polite and very dedicated on their work. When it comes to emergencies, they will really help you with your needs to the best that they can. People who are working here are guaranteed trained when it comes to costumer service. The place is very relaxing and the breakfast food are very delicious! I am so glad that we decided to stay in Mandarin Bay Hotel. See you next time Mandarin Bay! Thank you for warm welcome to my family! ❤
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Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
Room Tip: Lat pulldown machine or pull up bar sa gym hehehe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ella Navarro, Guest Services / Front Office at Mandarin Bay Resort & Spa
Responded Apr 28, 2024
Dear Getaway12915062387, Nothing makes our work more worthwhile than hearing such wonderful words and recommendations from our guests. Thank you for appreciating the swift service of our guests including in emergency situations. Our trainings value prioritizing our guests and we are glad it reflected in your experience. We hope to welcome your family again in the near future! Sincerely, Ella Navarro Front Office Manager
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germie1976 wrote a review Jun 10
Dublin, Ireland
+1
5.0 of 5 bubbles
“Embracing the Extraordinary Experience Beyond Traditions” at the newly-opened Mandarin Bay Resort & Spa. Their slogan says it all. I staid in a Grand Deluxe King Room (Room 243) with a great pool view (the biggest pool in Boracay) and also tried their top-notch Prime Rib Buffet from 6pm to 10pm which now costs PHP 1,499 (in-house guests have a 10% discount). Minor issues include the lack of knowledge around displayed wines/wine prices and the at times slow service (e.g. needed multiple reminders for coffee refills). Special thanks to Eunice for giving us a very insightful tour of the different room and suite categories. Overall, a great addition to Boracay.
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Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 1 week ago
Dear germie1976, Good day from the Mandarin Bay Resort & Spa, right "At the Heart of Boracay"! Firstly, thank you for choosing to stay with us at the Resort, and we were able to deliver a memorable “Five Star” experience during your recent stay with us. Thrilled to hear about all your experiences at the Resort and that our team members went above and beyond in displaying genuine Filipino hospitality which made a lasting impression, on you. Highlighting Eunice who went above and beyond. We appreciate all your constructive feedback, regarding points of service throughout your stay, this will go a long way towards the continuous improvement of the overall customer service experience offered to our guests throughout the resort. Looking forward to welcoming you back to the Mandarin Bay Resort & Spa, being your resort of choice here in Boracay. Warmest regards, Colin
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Rudy wrote a review Oct 2023
Iloilo City, Philippines
+1
5.0 of 5 bubbles
The service level is outstanding, and you'll receive a warm "welcome home" upon arrival. During my stay, I had the privilege of enjoying their most sought-after room with a breathtaking view, which was truly exceptional. Upon entering my room, I found a thoughtful note and delicious treats to satisfy my sweet tooth. The provided toiletries are extensive and of the utmost quality, known for their opulence and luxury. They are meticulously crafted from premium ingredients, elegantly packaged, and boast a rich fragrance, ensuring a luxurious and indulgent experience throughout your stay. I want to express my gratitude to Sir Mac, Sir Ronel, and the entire team (including Miss Zephora, Miss Andrea, Sir Rock, Miss Franchesca, Miss Coleen, and Miss Eunice) for going above and beyond to provide me with an extraordinary VIP experience. It was truly an experience that broke away from the usual traditions.
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded yesterday
Good day and warm greetings from "At the Heart of Boracay" at Mandarin Bay Resort & Spa. Thank you for taking the time to share your recent stay experiences with us. We appreciate that you chose to stay with us and shared the wonderful experiences you encountered, highlighting the genuine Filipino hospitality from our team members throughout the resort, going out of their way to make you feel welcomed and cared for, during all interactions. We are looking forward to welcoming you back to the Mandarin Bay Resort & Spa, your preferred resort here in Boracay. Warmest regards, Colin
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Marianne J wrote a review May 2024
San Diego, California
5.0 of 5 bubbles
We had an amazing time here at Mandarin Bay Resort and Spa. From the moment we walked in, we felt like a valued customer, they greeted us with a warm welcome and they very polite. Eunice welcomed us like we knew each other, she is very friendly and she made sure that we feel relaxed while waiting for our room. All staff went above and beyond to make sure our needs were met, and they even took the time to personalize our experience. We had dinner at La Fiesta and the food is superb!! They also have a great singer that made all guests entertained.

No words can express how happy we are during our stay. This is the only hotel that made us say “WOW! Grabe the best ang customer service. Walang katulad”

Definitely recommended and will surely get back again on our next vacation here in the Philippines.

Thank you for setting the bar so high for exceptional customer service!

Special thanks to Eunice, Cath and Frency and to all the staff of Mandarin Bay Resprt and Spa.
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Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 4 weeks ago
Dear Y4338VXmariannej, Good day, Thank you for choosing to stay with us at the heart of Boracay the Mandarin Bay Resort & Spa. We are delighted to receive your guest review and the positive feedback related to the services and facilities at the resort. More to the listed team members who went out of their way to make your stay a lasting memorable experience as highlighted throughout your review. Once again thank you for choosing to stay with us at the Mandarin Bay Resort & Spa, we look forward to welcoming you back to the paradise Island of Boracay. Best Regards, Colin
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Emil Alonzo wrote a review Mar 2024
Ilocos Norte Province, Philippines
5.0 of 5 bubbles
Mandarin Bay Premier in Boracay is an oasis of luxury and comfort, setting the bar high from the moment you step off the plane. The seamless pick-up from the airport whisked me away to a world of unparalleled hospitality. From check-in to check-out, the staff exuded warmth and professionalism, making me feel like a valued guest throughout my stay.

Security is paramount here, with visible guards ensuring peace of mind at every turn. The secured elevator access adds an extra layer of safety, allowing guests to relax and enjoy their time without worry.

The buffet breakfast is a culinary delight, offering a tantalizing array of options from savory to sweet, accompanied by a variety of coffee selections to satisfy even the most discerning palate. Dessert for breakfast? Why not, when it's this delicious! (Shout to the following staff in the dining room : Nancy the supervisor, Patrick the awesome guy that always assisted us in our dining experience and Whayne the OJT)

As for the accommodations, cleanliness is impeccable, and the rooms are a sanctuary of tranquility. (Shoutout to Kenneth that always makes our room clean everyday) The warm welcome from the staff upon arrival instantly made me feel at home, setting the tone for a truly unforgettable stay.

Mandarin Bay Premier in Boracay exceeded my expectations in every way, and I cannot wait to return.
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Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ella Navarro, Guest Services / Front Office at Mandarin Bay Resort & Spa
Responded Apr 18, 2024
Dear emzo1986, Thank you for your glowing review of our hotel, especially with your relaxing experience in the property, service excellence of our staff, and our buffet breakfast! Thank you for highlighting our staff Nancy, Patrick, Whayne, and Kenneth. Your kind words will be shared with the team for continued inspiration for excellent service. We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Ella Navarro Front Office Manager
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Tim S wrote a review Jan 2024
1.0 of 5 bubbles
We went to eat dinner and really specifically asked the waitress and the personnel at the counter if wine and beer was included as they told us it was unlimited drinks! First they make sure you pay the 1.350php/person and then seat you at a table. As we sat down and ordered drinks they send out a different low level manager to tell you it’s NOT INCLUDED and a glass of wine is 370 in PHP.. Then we realized the same thing was told to people at the next table! We called the real manager to our tables and had to argue with him for 40 min before he agreed upon that they were wrong and had lied to us! So if you don’t want to get lied to and scammed, stay away from this establishment.
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Date of stay: January 2024Trip type: Traveled as a couple
Room Tip: Be sure to wake them what is actually included
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hongyu Q wrote a review Apr 2024
5.0 of 5 bubbles
The stuff is very friendly.
The pool is full of fun.
Children had a happy trip in this hotel.
The hotel environment is very good
There are many options for breakfast
Thoughtful and thoughtful service
The ideal location for the hotel is the White Beach when you go out
Read more
Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ella Navarro, Guest Services / Front Office at Mandarin Bay Resort & Spa
Responded Apr 18, 2024
Dear hongyuq2024, We appreciate you taking the time to share your positive review. We're delighted to know that we were able to meet your expectations. Thank you again for your recommendation, and we hope your next visit for your next stay will be as pleasant as the previous one. Best regards, Ella Navarro Front Office Manager
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Lesley wrote a review Mar 2024
Singapore, Singapore
1.0 of 5 bubbles
I booked a table 2 weeks prior yet they gave us middle section where we find uncomfortable for people keep passing us by. I got disappointed as *Cess* the one who assisted me online assured that they give compliments cake and sing for celebrants which they don't do last night. This is supposed to be my surprise for my bf. We sitted for almost 2 hours for nothing as I am waiting for our turn. It is just heartbreaking for me to watch and listen that they do dance and sing on the other groups (6-7 celebrants) which includes the table next to us where that time, I expect it's for us. Next time, when people do a reservation you should include all details as you don't know how important and big this is for us which you might think that this is a simple thing for you. Working on a Hospitality industry you know how important to have your customers not only satisfied but also to feel delighted on your service.

The food is so-so and not so promising like on your advertisement. There are some foods that taste *luma* and you can really taste that it is not fresh.
The place is nice, buffet set up is okay na din.

When it comes to service, the people are nice at least they don't forget to smile and great us. What I don't like is that you need to get their attention for tap water refill and asking for cutlery as when they bust out our table, they collect everything. This is a buffet, of course we stand and get another round of food.

Nice experience which we'll say, we don't want to eat here again. If the service do or the *CESS* do her one job, I will definitely give this 5 star pero Wala. We go home dissatisfied.
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Date of stay: March 2024Trip type: Traveled as a couple
Room Tip: Too much expensive for their food selection. Better dine to Hennan Regency.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ella Navarro, Guest Services / Front Office at Mandarin Bay Resort & Spa
Responded Mar 20, 2024
Dear Ms. Lesley, Your feedback has reached our attention. We understand the importance of making memories for our loved ones, thus, we sincerely regret the incident. Rest assured that the matter is taken seriously by the concerned department. We are taking measures to ensure that this won't happen again. Thank you for replying to our Food & Beverage Manager when he tried to reach out. Chef Josh and Ms. Lesley, should you change your mind, we remain at your service. Please feel free to reach out anytime. Sincerely, Ella Navarro Front Office Manager
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JOO wrote a review Dec 2023
Seoul, South Korea
+1
5.0 of 5 bubbles
호텔직원 Rose 와 Sam을 추천합니다
I recommend Rose and Sam, who are hotel employees.

Rose는 풀바 또는 룸서비스 담당으로, 진심으로 웃어주고 아이들한테 관심을 가져주셨네요.
Rose is a sraff in charge with pool bar or room service, and she really smile and is very kind to my children.

Sam은 수영장 근처에서 일하면서, 사진을찍어주고 사진찍을때 주변을 통제해주시고 항상 안부를 물어주었습니다.
Sam works near the pool, takes pictures, controls the surroundings when taking pictures, and always says hello.

형식적인 팁이 아니라, 서비스를 받으면서 진심으로 감사함을 느껴서 팁을 주었네요.
It's not a formal tip, but I gave them a tip and this Review because I felt truly grateful while receiving the service.
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Date of stay: December 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded yesterday
Good day and warm greetings from "At the Heart of Boracay" at Mandarin Bay Resort & Spa. Thank you for taking the time to share your recent stay experiences with us. We appreciate that you chose to stay with us and shared the wonderful experiences you encountered, highlighting the genuine Filipino hospitality from our team members throughout the resort, going out of their way to make you feel welcomed and cared for, during all interactions. We are looking forward to welcoming you back to the Mandarin Bay Resort & Spa, your preferred resort here in Boracay. Warmest regards, Colin
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joe B wrote a review Jan 2024
5.0 of 5 bubbles
(I'm not one to write reviews for hotels, but we give credit where credit is due)

Went here to celebrate my wife's birthday and the staff was nothing short of accommodating and nice! They even made a surprise greeting slide on the TV in our room and complimentary chocolate cake (which was really good BTW) with matching towel animals and balloons as well.

Place is clean, quiet, and sophisticated. The pool staff and bar staff were so gracious and courteous. You can borrow goggles and other aquatic accessories for free, just make sure you return them in one piece.

Special shout out to Colleen, Alejandro, Rose, and most especially Sam for taking care of us and our kids! Kudos to the management for training their staff so well! Will definitely come back!

5 out of f****n 5 stars!
Read more
Date of stay: January 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ella Navarro, Guest Services / Front Office at Mandarin Bay Resort & Spa
Responded Mar 17, 2024
Dear Z5734EDjoeb, We appreciate you taking the time to share your positive review and highlighting our staff Colleen, Alejandro, Rose, and Sam. We wish to make the stay of our guests as memorable as possible, and we are glad we were able to do so with you.We look forward to welcoming you back in Mandarin Bay. Thank you again for your recommendation, and we hope your next visit for your next celebration will be as pleasant as the previous one Sincerely, Ella Navarro Front Office Manager
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Izzy R wrote a tip Yesterday
2 contributions
5.0 of 5 bubbles
"Don’t forget to get white card when you check in. It’s for the borrowing beach towels."
Read full review
Kyoung 김 wrote a tip Jun 17
1 contribution
5.0 of 5 bubbles
"People come to eat breakfast faster than I thought. I recommend you go to eat breakfast faster."
Read full review
Tony Kristian L wrote a tip Jun 16
Philippines4 contributions14 helpful votes
4.0 of 5 bubbles
"There were some minor problems with the rooms. But everything else is nice! "
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Olaf wrote a tip Jun 4
Bangkok, Thailand6 contributions
5.0 of 5 bubbles
"dont rush relax and enjoy everything"
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Jowell F wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Nothing ! almost perfect"
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Not the right property for you?
There are more places to choose from in the Boracay area.
PRICE RANGE
₱6,461 - ₱7,988 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesVisayasPanay IslandAklan ProvinceMalayBoracay
NUMBER OF ROOMS
365
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MANDARIN BAY RESORT & SPA - UPDATED 2024 Hotel Reviews & Price Comparison (Boracay, Philippines) - Tripadvisor

Frequently Asked Questions about Mandarin Bay Resort & Spa
Which popular attractions are close to Mandarin Bay Resort & Spa?
Nearby attractions include Boracay Eclipse Dive Center (0.1 km), Exit Bar (0.3 km), and Balinghai Beach (0.05 km).
What are some of the property amenities at Mandarin Bay Resort & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Mandarin Bay Resort & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Mandarin Bay Resort & Spa?
Conveniently located restaurants include Wave at Henann Regency Resort & Spa, Christina's At Henann Regency Resort And Spa, and Don Vito Boracay.
Are there opportunities to exercise at Mandarin Bay Resort & Spa?
Yes, guests have access to a pool during their stay.
Does Mandarin Bay Resort & Spa have airport transportation?
Yes, Mandarin Bay Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Mandarin Bay Resort & Spa accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.
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