Mandarin Bay Resort & Spa

Mandarin Bay Resort & Spa

Traveler (610)
Margarita Pizza from Mamma Mia (hotel's Italian restaurant)
Dining (13)
Room & Suite (11)

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About

5.0
#12 of 166 hotels in Boracay
5.0 of 5 bubbles
Location
5.0 of 5 bubbles
Cleanliness
4.9 of 5 bubbles
Service
4.8 of 5 bubbles
Value
The Mandarin Bay Resort & Spa stands proudly in the heart of Boracay at the bustling station 2, boasting direct beach access and the longest swimming pool in Boracay. The resort exudes genuine Filipino hospitality and is committed to delivering exceptional service from every team member to all our esteemed guests.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Boating
Children Activities (Kid / Family Friendly)
Kids pool
Airport transportation
Hot tub
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Poolside bar
Diving
Golf course
Shuttle bus service
Business Center with Internet Access
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Sun terrace
Butler service
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Private balcony
Cable / satellite TV
Walk-in shower
Bathrobes
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
City View
Business
Languages Spoken
English, Filipino

Location

2 Sunset Road, Malay, Aklan Province 5608 Philippines
5.0
5.0 of 5 bubbles271 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Mandarin Bay Resort & Spa stands out for its sophisticated ambiance and prime location, just steps from the beach and local attractions, as many guests have highlighted. The resort's clean, modern rooms with stunning views have received high praise, although there have been occasional mentions of noise issues. Luxurious amenities, including a large pool and diverse dining options, contribute to the hotel's allure. While the attentive staff and overall cleanliness earn rave reviews, some visitors have noted concerns with service speed and pricing transparency.
Location
Convenient
Atmosphere
Sophisticated
Rooms
Modern
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Luxurious

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271Reviews0Q+A46Room tips
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Detailed Reviews
Getaway12915062387 wrote a review Apr 2024
5.0 of 5 bubbles
First the accommodation is really indeed great! The furnitures, the ambiance of the room, designs and paintings is very cozy and well-maintained, very clean! On the Reception Area they have a hospitable, very reliant and accommodating staffs. They have the fastest response that I've ever experience. All staffs always greet you wherever you are inside the hotel. Even room attendants and cleaners are very polite and very dedicated on their work. When it comes to emergencies, they will really help you with your needs to the best that they can. People who are working here are guaranteed trained when it comes to costumer service. The place is very relaxing and the breakfast food are very delicious! I am so glad that we decided to stay in Mandarin Bay Hotel. See you next time Mandarin Bay! Thank you for warm welcome to my family! ❤
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Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
Room Tip: Lat pulldown machine or pull up bar sa gym hehehe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ella Navarro, Guest Services / Front Office at Mandarin Bay Resort & Spa
Responded Apr 28, 2024
Dear Getaway12915062387, Nothing makes our work more worthwhile than hearing such wonderful words and recommendations from our guests. Thank you for appreciating the swift service of our guests including in emergency situations. Our trainings value prioritizing our guests and we are glad it reflected in your experience. We hope to welcome your family again in the near future! Sincerely, Ella Navarro Front Office Manager
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germie1976 wrote a review Jun 2024
Dublin, Ireland
+1
5.0 of 5 bubbles
“Embracing the Extraordinary Experience Beyond Traditions” at the newly-opened Mandarin Bay Resort & Spa. Their slogan says it all. I staid in a Grand Deluxe King Room (Room 243) with a great pool view (the biggest pool in Boracay) and also tried their top-notch Prime Rib Buffet from 6pm to 10pm which now costs PHP 1,499 (in-house guests have a 10% discount). Minor issues include the lack of knowledge around displayed wines/wine prices and the at times slow service (e.g. needed multiple reminders for coffee refills). Special thanks to Eunice for giving us a very insightful tour of the different room and suite categories. Overall, a great addition to Boracay.
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Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded Jun 12, 2024
Dear germie1976, Good day from the Mandarin Bay Resort & Spa, right "At the Heart of Boracay"! Firstly, thank you for choosing to stay with us at the Resort, and we were able to deliver a memorable “Five Star” experience during your recent stay with us. Thrilled to hear about all your experiences at the Resort and that our team members went above and beyond in displaying genuine Filipino hospitality which made a lasting impression, on you. Highlighting Eunice who went above and beyond. We appreciate all your constructive feedback, regarding points of service throughout your stay, this will go a long way towards the continuous improvement of the overall customer service experience offered to our guests throughout the resort. Looking forward to welcoming you back to the Mandarin Bay Resort & Spa, being your resort of choice here in Boracay. Warmest regards, Colin
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
Rudy wrote a review Oct 2023
Iloilo City, Philippines
+1
5.0 of 5 bubbles
The service level is outstanding, and you'll receive a warm "welcome home" upon arrival. During my stay, I had the privilege of enjoying their most sought-after room with a breathtaking view, which was truly exceptional. Upon entering my room, I found a thoughtful note and delicious treats to satisfy my sweet tooth. The provided toiletries are extensive and of the utmost quality, known for their opulence and luxury. They are meticulously crafted from premium ingredients, elegantly packaged, and boast a rich fragrance, ensuring a luxurious and indulgent experience throughout your stay. I want to express my gratitude to Sir Mac, Sir Ronel, and the entire team (including Miss Zephora, Miss Andrea, Sir Rock, Miss Franchesca, Miss Coleen, and Miss Eunice) for going above and beyond to provide me with an extraordinary VIP experience. It was truly an experience that broke away from the usual traditions.
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 4 weeks ago
Good day and warm greetings from "At the Heart of Boracay" at Mandarin Bay Resort & Spa. Thank you for taking the time to share your recent stay experiences with us. We appreciate that you chose to stay with us and shared the wonderful experiences you encountered, highlighting the genuine Filipino hospitality from our team members throughout the resort, going out of their way to make you feel welcomed and cared for, during all interactions. We are looking forward to welcoming you back to the Mandarin Bay Resort & Spa, your preferred resort here in Boracay. Warmest regards, Colin
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Francine B wrote a review Jul 2
5.0 of 5 bubbles
All of the staffs are welcoming and very accommodating, starting with the sg, front desk mentioning Ms. Shaira, Ms. Jan and the other girl duty with Ms. Jan.

Every night they would put a pastry inside our room and clean it up as well.

This is my second time visiting boracay but I would recommend mandarin bay for their service and accommodation. Worth every pay.

Their food is also nice and mr. Sammuel who assisted us during our lunch is very helpful.

But everyone in the hotel is very accommodating even the staff from the bar, the pool attendant i forgot their names are very kind and welcoming because of their smiles.

Thank you for accompanying us. The hotel were able to make this vacation extra special and easy.
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Date of stay: July 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 2 weeks ago
Hello francinebU8569UM Greetings from the Mandarin Bay Resort & Spa "At the Heart of Boracay" Appreciate you choosing to stay with us on your recent vacation, and sharing all your experiences with the way that the team members at the resort were attentive to all your requests throughout your stay, as mentioned in your review, in going above and beyond and making you feel valued and welcomed as our guest. Thank you for the positive feedback on the resort amenities. Looking forward to welcoming you back to the Mandarin Bay Resort & Spa, being your preferred resort to stay in Boracay. Warmest regards, Colin
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Marianne J wrote a review May 2024
San Diego, California
5.0 of 5 bubbles
We had an amazing time here at Mandarin Bay Resort and Spa. From the moment we walked in, we felt like a valued customer, they greeted us with a warm welcome and they very polite. Eunice welcomed us like we knew each other, she is very friendly and she made sure that we feel relaxed while waiting for our room. All staff went above and beyond to make sure our needs were met, and they even took the time to personalize our experience. We had dinner at La Fiesta and the food is superb!! They also have a great singer that made all guests entertained.

No words can express how happy we are during our stay. This is the only hotel that made us say “WOW! Grabe the best ang customer service. Walang katulad”

Definitely recommended and will surely get back again on our next vacation here in the Philippines.

Thank you for setting the bar so high for exceptional customer service!

Special thanks to Eunice, Cath and Frency and to all the staff of Mandarin Bay Resprt and Spa.
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Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded May 18, 2024
Dear Y4338VXmariannej, Good day, Thank you for choosing to stay with us at the heart of Boracay the Mandarin Bay Resort & Spa. We are delighted to receive your guest review and the positive feedback related to the services and facilities at the resort. More to the listed team members who went out of their way to make your stay a lasting memorable experience as highlighted throughout your review. Once again thank you for choosing to stay with us at the Mandarin Bay Resort & Spa, we look forward to welcoming you back to the paradise Island of Boracay. Best Regards, Colin
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Emil Alonzo wrote a review Mar 2024
Ilocos Norte Province, Philippines
5.0 of 5 bubbles
Mandarin Bay Premier in Boracay is an oasis of luxury and comfort, setting the bar high from the moment you step off the plane. The seamless pick-up from the airport whisked me away to a world of unparalleled hospitality. From check-in to check-out, the staff exuded warmth and professionalism, making me feel like a valued guest throughout my stay.

Security is paramount here, with visible guards ensuring peace of mind at every turn. The secured elevator access adds an extra layer of safety, allowing guests to relax and enjoy their time without worry.

The buffet breakfast is a culinary delight, offering a tantalizing array of options from savory to sweet, accompanied by a variety of coffee selections to satisfy even the most discerning palate. Dessert for breakfast? Why not, when it's this delicious! (Shout to the following staff in the dining room : Nancy the supervisor, Patrick the awesome guy that always assisted us in our dining experience and Whayne the OJT)

As for the accommodations, cleanliness is impeccable, and the rooms are a sanctuary of tranquility. (Shoutout to Kenneth that always makes our room clean everyday) The warm welcome from the staff upon arrival instantly made me feel at home, setting the tone for a truly unforgettable stay.

Mandarin Bay Premier in Boracay exceeded my expectations in every way, and I cannot wait to return.
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Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ella Navarro, Guest Services / Front Office at Mandarin Bay Resort & Spa
Responded Apr 18, 2024
Dear emzo1986, Thank you for your glowing review of our hotel, especially with your relaxing experience in the property, service excellence of our staff, and our buffet breakfast! Thank you for highlighting our staff Nancy, Patrick, Whayne, and Kenneth. Your kind words will be shared with the team for continued inspiration for excellent service. We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Ella Navarro Front Office Manager
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Genti wrote a review Jun 2024
Philippines
5.0 of 5 bubbles
I loved my stay here in Mandarin Bay Resort and Spa. The only 5 star hotel in Station 2, so beautiful and stunning. The breakfast buffet has plenty of food to choose from. The Prime Rib Beef dinner buffet is one of the best in Boracay, the prime beef is so yummy, worth the price.
Our room (grand deluxe king room with pool view) is spacious, well decorated, and has plenty of natural light due to the floor to ceiling glass window.
The staff are so welcoming and friendly. Shout out to Shaolin and Eunice (front desk) and Patrick (F&B staff), thank you so much guys for the assistance. The service is fantastic. Will definitely come back.
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Date of stay: June 2024Trip type: Traveled with friends
Room Tip: Dont forget to try the Prime Rib Dinner Buffet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 4 weeks ago
Hey there Gentionthego, Warm greetings from "At the Heart of Boracay" at Mandarin Bay Resort & Spa. We are grateful for sharing your recent stay experiences with us. It truly means a lot to us that you chose to stay with us and took the time to highlight the wonderful encounters you had. We're thrilled you experienced the genuine Filipino hospitality from our amazing team members. It's fantastic to hear you enjoyed your dining experiences at La Festa, especially the roasted prime rib on offer! Thank you for highlighting the team members who went above and beyond with all the assistance during your stay with us We can't wait to welcome you back to the Mandarin Bay Resort & Spa, your preferred resort here in Boracay. Warmest regards, Colin
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Tim S wrote a review Jan 2024
1.0 of 5 bubbles
We went to eat dinner and really specifically asked the waitress and the personnel at the counter if wine and beer was included as they told us it was unlimited drinks! First they make sure you pay the 1.350php/person and then seat you at a table. As we sat down and ordered drinks they send out a different low level manager to tell you it’s NOT INCLUDED and a glass of wine is 370 in PHP.. Then we realized the same thing was told to people at the next table! We called the real manager to our tables and had to argue with him for 40 min before he agreed upon that they were wrong and had lied to us! So if you don’t want to get lied to and scammed, stay away from this establishment.
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Date of stay: January 2024Trip type: Traveled as a couple
Room Tip: Be sure to wake them what is actually included
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hongyu Q wrote a review Apr 2024
5.0 of 5 bubbles
The stuff is very friendly.
The pool is full of fun.
Children had a happy trip in this hotel.
The hotel environment is very good
There are many options for breakfast
Thoughtful and thoughtful service
The ideal location for the hotel is the White Beach when you go out
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Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ella Navarro, Guest Services / Front Office at Mandarin Bay Resort & Spa
Responded Apr 18, 2024
Dear hongyuq2024, We appreciate you taking the time to share your positive review. We're delighted to know that we were able to meet your expectations. Thank you again for your recommendation, and we hope your next visit for your next stay will be as pleasant as the previous one. Best regards, Ella Navarro Front Office Manager
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Lesley wrote a review Mar 2024
Singapore, Singapore
1.0 of 5 bubbles
I booked a table 2 weeks prior yet they gave us middle section where we find uncomfortable for people keep passing us by. I got disappointed as *Cess* the one who assisted me online assured that they give compliments cake and sing for celebrants which they don't do last night. This is supposed to be my surprise for my bf. We sitted for almost 2 hours for nothing as I am waiting for our turn. It is just heartbreaking for me to watch and listen that they do dance and sing on the other groups (6-7 celebrants) which includes the table next to us where that time, I expect it's for us. Next time, when people do a reservation you should include all details as you don't know how important and big this is for us which you might think that this is a simple thing for you. Working on a Hospitality industry you know how important to have your customers not only satisfied but also to feel delighted on your service.

The food is so-so and not so promising like on your advertisement. There are some foods that taste *luma* and you can really taste that it is not fresh.
The place is nice, buffet set up is okay na din.

When it comes to service, the people are nice at least they don't forget to smile and great us. What I don't like is that you need to get their attention for tap water refill and asking for cutlery as when they bust out our table, they collect everything. This is a buffet, of course we stand and get another round of food.

Nice experience which we'll say, we don't want to eat here again. If the service do or the *CESS* do her one job, I will definitely give this 5 star pero Wala. We go home dissatisfied.
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Date of stay: March 2024Trip type: Traveled as a couple
Room Tip: Too much expensive for their food selection. Better dine to Hennan Regency.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ella Navarro, Guest Services / Front Office at Mandarin Bay Resort & Spa
Responded Mar 20, 2024
Dear Ms. Lesley, Your feedback has reached our attention. We understand the importance of making memories for our loved ones, thus, we sincerely regret the incident. Rest assured that the matter is taken seriously by the concerned department. We are taking measures to ensure that this won't happen again. Thank you for replying to our Food & Beverage Manager when he tried to reach out. Chef Josh and Ms. Lesley, should you change your mind, we remain at your service. Please feel free to reach out anytime. Sincerely, Ella Navarro Front Office Manager
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Hyun Jung Y wrote a tip Jul 17
7 contributions1 helpful vote
5.0 of 5 bubbles
"A room service is until 10pm."
Read full review
RoYV V wrote a tip Jul 11
3 contributions
5.0 of 5 bubbles
"Dont wait for too long to book on this hotel..Staff are helpful in all your needs. Look for Jan Ira..She's very charming 😊"
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Pioneer29020096822 wrote a tip Jul 7
1 contribution
5.0 of 5 bubbles
"Take advantage of the breakfast buffet! Have a morning walk by the beachfront before having breakfast because everything in the menu is GOOD"
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Knoc wrote a tip Jul 6
Pasig, Philippines55 contributions57 helpful votes
4.0 of 5 bubbles
"ask for 10 extra room cards :D"
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Maria Eloise B wrote a tip Jul 2
1 contribution
5.0 of 5 bubbles
"Come and don't hesitate to visit guise. I swear you won't forget it! From the staffs, foods to rooms. Urghhhh. So ganda. Hope nakabalik ulit"
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Not the right property for you?
There are more places to choose from in the Boracay area.
PRICE RANGE
₱6,367 - ₱12,092 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesVisayasPanay IslandAklan ProvinceMalayBoracay
NUMBER OF ROOMS
365
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MANDARIN BAY RESORT & SPA - UPDATED 2024 Hotel Reviews & Price Comparison (Boracay, Philippines) - Tripadvisor

Frequently Asked Questions about Mandarin Bay Resort & Spa
Which popular attractions are close to Mandarin Bay Resort & Spa?
Nearby attractions include Boracay Eclipse Dive Center (0.1 km), Exit Bar (0.3 km), and Balinghai Beach (0.05 km).
What are some restaurants close to Mandarin Bay Resort & Spa?
Conveniently located restaurants include Wave at Henann Regency Resort & Spa, Christina's At Henann Regency Resort And Spa, and Don Vito Boracay.
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