I have been to Boracay several times over the past few years, and I have heard/seen Crown Regency properties in the Island. I Always have the perception of it being fancy and with good reputation. And this trip, I finally decided to give it a try and stay coming from a 1 night stay in Fairways. First, ETrike driver got confused and dropped me off in a closed crown regency property and said its the only one operating (although hotel is not at fault on this). After several minutes of walk, finally found the property along the white beach strip on station 3. Welcome was not as warm. Im not sure, felt like staff a little disconnected. Regular transactional check in process, keys given without advising me of the resort facilities or breakfast timings. I am not even sure if the pool is open. Hallways feel was not inviting and gave me a cold and sad vibes. Room was spacious enough, with balcony with a sad view of closed and empty building. Room needs a little refresh. Felt like being transported back to the 90s. No bidet in the bathroom/toilet. I asked couple of times some info about the area, and both staff were unsure and was not convincing and confident with their answers. The saving grace for me was the location which is easy access to the ever beautiful white beach. The breakfast experience was great with the only very pleasant staff I encountered during my stay was the lady assisting for breakfast (sorry was not able to get her name). She was very lively and much friendlier. I had to cancel my 2nd night and moved to another property because of lack of engagement and as well as property felt like it was not in a good mood and vibe generally. Overall, it was just an OK stay as I was out most of the time enjoying the white beach.…
Nice location as mentioned, but some renovation is necessary. Breakfast had not much selection. The suite was quite dark with definitely not a nice view when looking out of the window. The selection at the Bar, which is quite a favorable location had not the normal drinks you would expect.
We stayed their for 2 nights and i am so happy with the service that they gave especially during breakfast. The hotel is a little bit old, they should maintain it. Even the ambiance of the hotel is not good.
Traveling to borcoy for the first time and hotel staff made us feel right at home. so lovely and great first impression , The excellent staff made the trip excellent with Care and Service around the clock. The staff are always professional and willing to spend extra effort in addressing questions and making one's stay comfortable. Everyone is warm and genuinely caring, makes one feel like a special and valued guest , which makes dealing with them a pleasure & Honor cathreena Baby Jean Orense emmanuel ardeza evelyn torda renz bartolo kamille Rasgo lovielyn eregia robinson miraflor mayka hayden dano camil randy mark lavina Mark Chester spical Thanks for F&B team
We thoroughly enjoyed every minute at Crown Regency Hotel Boracay. Thank you to all the staffs of Crown Regency Resort especially their GM Miss Rose for making our stay a most enjoyable and memorable experience. We had an amazing stay. Every expectation was met and exceeded. Best teamwork across all employees that I’ve encountered. We will definitely stay here again!