We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Boat Station 3, Manoc-Manoc, Malay, Aklan Province 5608 Philippines
Contact accommodation for availability.
There are similar hotels available.
View all
Traveler (173)
Room & Suite (29)
Pool & Beach (26)

About

#150 of 196 hotels in Boracay
Location
Cleanliness
Service
Value
Boracay Golden Phoenix Hotel is a deluxe holiday hotel. It devotes to reach every customer's expectation, from business trip or simple tourism. With warm and fragrant setting and original decoration, the hotel provides comfortable, quiet and relaxing accommodations. It gives a different feeling upon entering the place because of the very accommodating and well maintained environment. With professional and efficient service, Golden Phoenix hotel creates a unique atmosphere of relaxation, ease and joy. All effort is made for the anticipation that the customers will feel at ease.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Karaoke
Airport transportation
Conference facilities
Banquet room
Wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Sun terrace
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
Show more
Room features
Air conditioning
Private beach
Desk
Room service
Refrigerator
iPod docking station
Bath / shower
Complimentary toiletries
Safe
Seating area
Telephone
VIP room facilities
Wake-up service / alarm clock
Hair dryer
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
English, Filipino

Location

91Great for walkers
Grade: 91 out of 100
53Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
153Reviews1Q+A24Room tips
Traveler rating
  • 13
  • 49
  • 41
  • 27
  • 23
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Daisy F wrote a review Jan 2023
1 contribution
This is a very old hotel that should be demolished, when we 1st arrived we wanted to shower but there was no hot water at any room on our floor as we were told, and adviseb us to wait till next day untill we can have hot water to shower since the hot water is already done for today knowing that it was only around 6 pm and my kids were already in the middle of their shower when the hot water went out, there was even no water pressure to take a proper shower. 2. The furniture is very old maybe since the hotel was built they dont even bother to change it just kept painting it with varnish ( wood paint ) 3. Housing Keeping is a joke, they just remove the garbage and replace the towels, they dont bother to clean the toilet and the shower unless you asked them to, and even after asking them to, they do it at a very modest unsatisfactory level. They even don't have shampoo holder we're you can put ur own shampoo's, conditioner and etc. Since we entered the room we directly saw that it was not clean, the cleaning after the guest before us has left was minimal. 5. I got a bitten by an ant while lying down on the bed, knowing that the bed sheets were just been changed after I have requested it from house keeping, even my wife has seen ants in the other bed. 6. Noise!, ok maybe for a picky light sleeper guest will be annoyed of some noises coming from other rooms or the staff loud paging on their walkie talkies while passing by the pathway ect.. but no, this was not the case, every morning around 9 am i woke up to the sound of hammers and electrical drills banging and drilling sounds, i called the reception to complain every single morning of my stay to stop their workers or move us to another room, but no decisive action was taken , they just called in their so called engineer team to pause their work then after sometime the banging and drilling noises start again, it was like staying on a demolition sight! 6. lights and electricity, the light switch in the bathroom doesnt work right away, we had to switch on and off many times till it worked each time we go to the bathroom. The electric sockets in the room are way old and cant properly hold an adapter to charge your phone, you have to keep trying to balance the plug till it finally works. They provide an electric kattle with a 20 cm wire that cant reach any socket in the room to plug it , you have to hold it up by your hand and the plug by the other hand so you can use it. 7. Breakfast option is the same every single day, mainly filipino breakfast ( eggs , rice and sausages ) as if they only have local guests. 8. Wifi and internet; it was the slowest internet i have experienced in a hotel eventhough their wifi signal was strong and on the 2nd day it suddenly stopped and we had to get another voucher to loggin ( i recall this method was used like 20 years ago in coffee shops) 9. Booking condition; we have booked for 6 nights, however for extraordinary reasons, all flights from manila to boracay were cancelled due a techinal glitch in manila airport, as such we had to wait till we could get another flight, my wife called the hotel number like 12 times and no one answered, she even txted them on their fb messenger still no reply, and i sent them an email to their address listed on agoda but there was no reply after we managed to arrive to their hotel on the 3rd day and faced them with all of these facts and politely asked to process a refund for the two missed nights, they said that they will follow up with their bookings office. in my turn i have sent a request to agoda as well to follow up with the hotel, however after many emails and me talking to the front desk every single day i was frustrated with their response : your booking condition doesnt allow any refund, so their was a zero tolerance and flexability to make up for a client who had no way to check in on the date that the country's airport was closed, speaking of customer retaining policy and satisfaction was none exisiting. for all of the above reasons please do thinks twice before booking this joke so called a hotel this is not acceptable how you treat your guest, 0 star! noise noise noise every morning! bangging, drilling! Driling, banging! Which they don't even agree to changed room so we cannot hear the noise anymore! Front desk does'nt know how to handle guest request, cannot gave you any good solutions! Guest must adjust from thier wrong treatment. breakfast every mornin is scrambled egg and omellete or sunny side up! been full for eggs for 4 mornings! As if they don't have foreigners guest mainly filipino dish.! Realy choosing this hotel is a wrong decision!
Read more
Date of stay: January 2023Trip type: Traveled with family
Room Tip: avoid this hotel! Specially foreigners! A lot of hotel out there who can threat you well.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Afy H wrote a review Jan 2023
30 contributions8 helpful votes
Only reason I have given 2 star instead of 1 is because location is OK and being beachfront. This hotel is located on station 3 but close to station 2. Beach area infront of hotel was quite nice and clean, however note that you cannot smoke, vape or eat on the beach (fine of 2000 peso if caught). Now to the negatives. The hotel staff are very clueless and seem like they do not have much experience. The massage parlours in the hotel was not very good, I suffered from a really bad neck pain after my massage. The hotel is in real desperate need of renovation, it is really run down. The restaurant seems to never be serving food and when ordering drinks you have to repeat yourself about 3 times before actually being served. The bedrooms were uncomfortable, bad lighting and the shower hot water didn't work some days. Hotel tried to charge me for some small stains on the bed sheets which I contested and eventually after some arguments they backed down. Live music being played till 12am which could be heard into the bedrooms. Overall a pathetic experience and because of that reason made me not like borocay as a holiday destination.
Read more
Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Rabie F wrote a review Jan 2023
1 contribution2 helpful votes
This is a very old run down so called a hotel that should be demolished, when we 1st arrived we wanted to shower but there was no hot water at any room on our floor as we were told, and advised us to wait till next day untill we can have hot water to shower since the hot water is already done for today knowing that it was only around 6 pm and my kids were already in the middle of their shower when the hot water ran out, there was even no water pressure to take a proper shower. 2. The furniture is very old maybe dated back since the hotel was built they dont even bother to change it just kept painting it with varnish ( wood paint ) to be fair only their tv was from this century and yet the worsest colours i ever seen on an lcd tv ( maybe at the end of it life span ) 3. Housing Keeping is a joke, they just remove the garbage and replace the towels, they dont even bother to clean the toilet and the shower unless you asked them to, and even after asking them to, they do it at a very modest unsatisfactory level. Since we entered the room we directly saw that it was not well clean, the cleaning after the guest before us has left was minimal. 5. I got bitten by an ant while lying down on the bed, knowing that the bed sheets were just been changed after I have requested it from house keeping, even my wife has seen ants in the other bed, i was nervous the whole stay that my 2 kids will suffer the same. 6. Noise!!! , ok maybe for a picky light sleeper guest might be annoyed of some noises coming from other rooms or the staff loud paging on their walkie talkies while passing by the pathway ect.. but no, this was not the case, every morning around 9 am i woke up to the sound of hammers and electrical drills banging and drilling sounds, i called the reception to complain every single morning of my stay to stop their workers or move us to another quiter room, but no decisive action was taken , they just called in their so called engineer team to pause their work then after sometime the banging and drilling noises started again, it was like staying on a demolition sight! 6. lights and electricity, the light switch in the bathroom doesnt work right away, we had to switch on and off many times till it worked each time we go to the bathroom. The electric sockets in the room are way old and cant properly hold an adapter to charge your phone or laptop or any electrcial device, you have to keep trying to balance the plug till it finally works, that if you manage to properly pluged it in. They provide an electric kattle with a 20 cm wire that cant reach any socket in the room to plug it , so you have to hold it up by one hand and the plug it by the other hand so you can use it. 7. Breakfast option is the same every single day, mainly filipino breakfast ( eggs , rice and sausages ) as if they only have local guests, and their coffee is tastless. 8. Wifi and internet; it was the slowest internet i have experienced in a hotel eventhough their wifi signal was strong and on the 2nd day it suddenly stopped and we had to get another voucher to log in ( i recall this method was used like 20 years ago in coffee shops) 9. Booking condition; we have booked for 6 nights, however for extraordinary reasons, all flights from manila to boracay were cancelled due a techinal glitch in manila airport, as such we had to wait till we could get another flight, my wife called the hotel number like 12 times and no one answered, she even txted them on their fb messenger still no reply, and i sent them an email to their address listed on agoda but there was no reply and got a failure received from their host server! after we managed to arrive to their hotel on the 3rd day and faced them with all of these facts and politely asked to process a refund for the two missed nights, they said that they will follow up with their bookings office. in my turn i have sent a request to booking agent as well to follow up with the hotel, however after many emails and me talking to the front desk every single day i was frustrated with their response : your booking condition doesnt allow any refund, so their was a zero tolerance and flexability to make up for a client who had no way to check in on the date that their country's airport was closed, speaking of customer retaining policy and satisfaction was none exisiting. for all of the above reasons please do thinks twice before booking this joke so called a hotel cause it will ruin your holiday in paradise.
Read more
Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Marques A wrote a review Dec 2022
Los Angeles, California116 contributions21 helpful votes
Terrible customer service. Checkin online said 2pm and when I arrived they said check in was 3pm despite no where online stating it. Also charged cash deposit for room which was not disclosed ahead of time. Otherwise decent rooms and would be 6/10. Nice location on the beach and walking distance to a lot of restaurants/bars. Music can be loud at night and there were multi power outages but didn’t last long.
Read more
Date of stay: December 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Play N wrote a review Sep 2022
4 contributions
The bar staff are amazing here, we highly recommend a visit. One of the last places in Boracay where you can drink and eat while listening to music and your feet are in the sand. The food is really good and nice prices. Long happy hours and bucket specials are perfect for groups. See you there 😁🤙
Read more
Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Carla A wrote a review Jul 2022
Manila, Philippines289 contributions186 helpful votes
+1
We went to Boracay in July 2022 for 22 days and we spent our last 6 days in Golden Phoenix Hotel Boracay which was the best decision as we wanted to stay at Station 3 during our remaining days. This beachfront hotel is accessible through an access road from the main road which makes it easier to jump into an e-tricycle to go around the island and the White Beach Path for beach access. The staff were all nice especially the food and beverage team who were always there to assist us during our breakfast meals on the restaurant. Our room was located on the first level which was great because we were near the front desk, restaurant, beach and the pool. The hotel was built in 2009 so the amenities may not be updated such as there's no bidet in the toilet and I also wish that they have a retractable clothesline in the shower to hang our wet clothes on. But the classic wood furniture and beautiful lamps in the room really never gets old. We only went around Station 3 in those 6 days and I would say that it's one of my favorites areas in Boracay as it's a perfect fusion of the old and the new, as well as the perfect mix of locals and tourists. Overall, it was a wonderful stay at Golden Phoenix Hotel Boracay.
Read more
Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Heng Boy wrote a review Mar 2019
Singapore, Singapore279 contributions112 helpful votes
+1
I stayed here 6-8 March. Room 3021 I had a wonderful stay these 3 days. The room is great - clean, big and neat. Best of all - wonderful sea view from the balcony the balcony is huge. This hotel is located right on the beach. Great location. Dining is not an issue as this restaurant servies great food. Furthermore, there a plenty other options around this hotel. The staffs here are great - truly hospitable and warmth and welcoming. Great people here. The GM - a Chinese man, wonderful too. Kudos to your hotel for having such a great team of employees.
Read more
Date of stay: March 2019
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
mrl242 wrote a review Feb 2018
Malaga, Spain9 contributions3 helpful votes
The small beach bar is a great place to chill throughout the day. They let you play any music you want and the service from “Kestor” and his friends is superb. I recommend you try the pork dumplings (so good!!!)
Read more
Date of stay: January 2018Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
davey671 wrote a review Feb 2018
Guam, Mariana Islands783 contributions232 helpful votes
Actually visited last Year 2017. Upon check in tried paying for my stay via Credit card, I was told, I wasn't allowed since I said I will pay cash? Lol, the ATM machine down the road wasn't working! Booked the room due to pricing. Overall, our stay was ok. I chose a room closer to the beach side of the property. Booking through their website was fast and responsive!!
Read more
Date of stay: January 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Jackie S wrote a review Jan 2018
8 contributions1 helpful vote
The location of the hotel is decent but it is in serious need of a refurb. It was clean enough and most of the staff were friendly and helpful, however, there were 2 guys on reception who were very unhelpful when we had an issue with our flights. I would recommend staying elsewhere unless nicer places are fully booked.
Read more
Date of stay: January 2018Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
PRICE RANGE
US$35 - US$54 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesVisayasPanay IslandAklan ProvinceMalayBoracay
NUMBER OF ROOMS
137
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

GOLDEN PHOENIX HOTEL BORACAY - UPDATED 2023 Reviews & Price Comparison (Philippines) - Tripadvisor

Frequently Asked Questions about Golden Phoenix Hotel Boracay
Which popular attractions are close to Golden Phoenix Hotel Boracay?
Nearby attractions include Exit Bar (0.3 km), Prisma (0.4 km), and Mojitoya (0.4 km).
What are some of the property amenities at Golden Phoenix Hotel Boracay?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Golden Phoenix Hotel Boracay?
Top room amenities include air conditioning, a refrigerator, and a desk.
What food & drink options are available at Golden Phoenix Hotel Boracay?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
What are some restaurants close to Golden Phoenix Hotel Boracay?
Conveniently located restaurants include 8 by the Beach, Nonie's, and Cafe Maruja.
Are there opportunities to exercise at Golden Phoenix Hotel Boracay?
Yes, guests have access to a pool during their stay.
Does Golden Phoenix Hotel Boracay have an airport shuttle?
Yes, Golden Phoenix Hotel Boracay offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Golden Phoenix Hotel Boracay have airport transportation?
Yes, Golden Phoenix Hotel Boracay offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Golden Phoenix Hotel Boracay offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Golden Phoenix Hotel Boracay?
The staff speaks multiple languages, including English and Filipino.
Is Golden Phoenix Hotel Boracay accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.