Food- The whole family had diarrhea on the second day. We never went out of the resort during the entire stay and ordered our meals there, so I could only assume either it was something in the food or water. Husband had to ask medicines from the clinic because it was really bad. Had to starve ourselves before checking out because we still had diarrhea upon check out and we did not want to be looking for restrooms during our 5 hour trip to Iloilo City. Resort staff in Cielo, Vintana and grounds- Some were really nice and accommodating. And some were not. There was no consistency among them. Unlike the Shangri-La Mactan staff where everyone is so corteous. Room- It was comfy, nice and clean. I loved it. Beach- Unfortunately the sand is not powdery unlike the one in Station 1, 2 & 3 but if you don’t like crowds and want peace and serenity this one is for you. Tranfers- Super duper uber convenient. From Caticlan to the resort and back. Overall it was fine but probably would stay in another resort the next time we go back to Boracay. I would stillstay here probably in a distant future Boracay vacation and hopefully by then there would be improvements already.…
It’s great to be back after 2 years. Customer service is still excellent. Buffet spread is superb. Pre-pandemic, non-motorized water activities are free. Now, it’s free only for specific hour / day offering. Other than that, we’ll still come back for the privacy and true luxury accommodation in Boracay.
Beautiful resort with such great service! The villa was beautiful and well kept. All the staff wore masks and were so attentive. We finished with a private dinner, Levi, Patrick and Lester made our night! They’re service was FANTASTIC!
The Property was Majestic!it was a great experience! We actually had a company event.It was a bit pricey.But we understood because the food was great,amenities superb! The pricey event did not go well as planned.We were provided with mediocre event service.And the Events Director was unapologetic about it.She wasnt that Nice..Miss Anne P. Good Thing Duty Manager ANTHONETTE VALDESIMO made up for All of it!Overall,it was a pleasant stay.
We celebrated my husband birthday here and we really had a relaxing 5 days holiday here. My kid enjoyed the adventure zone so much. What we love about shangrila is that they maintained the trees and garden so people can freely walk and it make us feel more close to nature. Big pools.. comfortable beach couch, clean facilities and of course very peaceful. What I just wanted comment is that most of the waiters in Cielo restaurant have lack of customer service. In my 5 days stays i always noticed that they are being snobbish. Specially the bartenders.. people are in front of them already but they still don't ask what the guest want and even when you call them still acting very busy.. their head always down. For a 5 star hotel and paying that much will not be worth paying if staffs behave that way.. Maybe we got spoiled in other resorts like club paradise and Crimson where every staff that see's you walking around, they will stop and greet you with big smile. And it is sad that nobody does that in Shang rila..they are too serious. Well life guards and security man are more accommodating and helpful.. they take pride on their job. Despite of all we will still love to come back in this resort. Hope that the management notice my comment and improve the customer service in Cielo. PS: Chona of front desk is very helpful and kind. Assisted me to arrange birthday surprise for my husband.…
Great hotel .. a little bit away from White Beach … not my bag but it might be yours! Stayed in Room 529 with excellent views across the beach - close to reception & restaurants. Plentiful breakfast / friendly staff. Checkout a bit slow but the hotel was very busy. Special thanks to the Reservations Team who accommodated a last minute date change due to a family illness.
A week in PARADISE! It’s good to be back in one of the greatest resort hotels in the Philippines. It was hassle free from the arrival as the staff welcomed and assisted you in their lounge while waiting for the speedboat. You don’t need to queue for certain verification processes because the lovely staff will do everything. Shangri-la Boracay is the definition of a luxury resort. Interior design, private beach location, wonderful staff, and the best breakfast ever! Just perfect for the whole family. They just exceeded your expectations! And this is the Shangri-la that never charges you extra on their indoor playground. Also had great entertainment for adults with their snooker table, table tennis, a small arcade space and some board games. Oh! They have a karaoke room as well. And everyday there’s different activities like snorkeling, kayaking, and more. Check their websites for schedule 😉 Also, they provide service if you want to check the busy side of Boracay. The drop-off and pick-up area was near D’mall, better check their timings so you can plan ahead. There were so many good things to say about this wonderful place, I will just post great photos to summarize it. 😉 Thank you Shangri-la Boracay team! You guys are superb and just AMAZINGLY AWESOME! 😎 It was a perfect holiday because of you guys esp, to Mark by the poolside.…
Best resort in all aspect. Hassle and stress free. Ambiance is superb, calm, peaceful. The spa is relaxing. The beach is clean. The rate is reasonable because they give the best customer service. I will never get tired of going back here at shangrila.
It was our 2nd time in this resort. From the airport pick up until we checked out.. it was flawless. Friendly staffs, good food and very nice ambiance. We had 2x Unique private dining.. 1st at the Sea Pavillion and the 2nd was by the beach. We loved the view at the Sea Pavillion, it was breathtaking 😍. My husband preferred by the beach which was located at Punta Bunga beach. Thank you chef Alpon and Lester for the yummy foods! I enjoyed talking to them. The resort is well maintained, the cleanliness of the property, the feeling of freshness.. i love everything, hoping to return when we come back to the Philippines!
Shangri-La Boracay is a private and luxurious getaway. The travel time from Caticlan airport was about 20-25 minutes. Shangri-La has it’s own lounge at the jetty port and took us to the resort via their own speedboat. Really fancy. Our stay was peaceful and quiet. The staff was great and the GM, Udo Wittich is very accommodating. If you want to travel to D’Mall, service shuttles are available. Just be sure to check the schedules and reserve a seat. Would definitely recommend to friends and family.
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