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What is Travelers’ Choice?
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 06/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Boracay
Updated 06/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#17 of 194 hotels in Boracay
Location
Cleanliness
Service
Value
Travelers' Choice
Shangri-La Boracay offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La Boracay is the perfect paradise destination.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Boating
Kids stay free
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Plunge pool
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Diving
Game room
Snorkeling
Tennis court
Aerobics
Billiards
Karaoke
Table tennis
Walking tours
Board games / puzzles
Video game console
Babysitting
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Family
Languages Spoken
English, Filipino
Location
Full view
68Somewhat walkable
Grade: 68 out of 100
14Restaurantswithin 1 km
3Attractionswithin 1 km
3461Reviews95Q+A100Room tips
Reviews
Traveler rating
- 2,672
- 501
- 172
- 67
- 49
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Most Recent
Food- The whole family had diarrhea on the second day. We never went out of the resort during the entire stay and ordered our meals there, so I could only assume either it was something in the food or water. Husband had to ask medicines from the clinic because it was really bad. Had to starve ourselves before checking out because we still had diarrhea upon check out and we did not want to be looking for restrooms during our 5 hour trip to Iloilo City. Resort staff in Cielo, Vintana and grounds- Some were really nice and accommodating. And some were not. There was no consistency among them. Unlike the Shangri-La Mactan staff where everyone is so corteous. Room- It was comfy, nice and clean. I loved it. Beach- Unfortunately the sand is not powdery unlike the one in Station 1, 2 & 3 but if you don’t like crowds and want peace and serenity this one is for you. Tranfers- Super duper uber convenient. From Caticlan to the resort and back. Overall it was fine but probably would stay in another resort the next time we go back to Boracay. I would stillstay here probably in a distant future Boracay vacation and hopefully by then there would be improvements already.…
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Date of stay: June 2022Trip type: Traveled with family
Helpful
Response from Hans Martin Gfrei, General Manager at Shangri-La Boracay
Responded 3 days ago
Dear MariaJLa, Thank you for taking the time to share your experience with us. My sincere apologies for the inconvenience that you have experience during your stay with us. Rest assured that all your concerns are well noted and will be discussed with the concerned department. I also apologize that you have felt the inconsistency with our service please know that your feedback is highly appreciated as we continue finding ways to improve our service. We hope to have the chance to serve you better in the future. Should you have further concerns or should you be needing assistance in the future, please feel free to contact me directly at hans.gfrei@shangri-la.com Kind regards, Hans Gfrei
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It’s great to be back after 2 years. Customer service is still excellent. Buffet spread is superb. Pre-pandemic, non-motorized water activities are free. Now, it’s free only for specific hour / day offering. Other than that, we’ll still come back for the privacy and true luxury accommodation in Boracay.
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Date of stay: May 2022Trip type: Traveled with family
Room Tip: Book your gym and spa in advance. Slots are easily filled.
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Helpful
Response from Hans Martin Gfrei, General Manager at Shangri-La Boracay
Responded 3 days ago
Dear Jenzest, Thank you so much for taking the time to share your experience. We are delighted to know that you have enjoyed your stay with us. The team will surely be glad to hear this excellent feedback. We look forward to welcoming you back soon. Take care and see you soon! Kind regards, Hans Gfrei
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Beautiful resort with such great service! The villa was beautiful and well kept. All the staff wore masks and were so attentive. We finished with a private dinner, Levi, Patrick and Lester made our night! They’re service was FANTASTIC!
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Date of stay: June 2022Trip type: Traveled with family
Helpful
Response from Hans Martin Gfrei, General Manager at Shangri-La Boracay
Responded 3 days ago
Dear L7202LBjustinc, Thank you for these kind words. I’m delighted to know that you have enjoy your stay with us. Thank you as well for commending our team especially Levi, Patrick, and Lester, I'm sure they will all be thrilled to hear this wonderful feedback. Looking forward to having the chance welcome you back in the future. Kind regards, Hans Gfrei
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The Property was Majestic!it was a great experience! We actually had a company event.It was a bit pricey.But we understood because the food was great,amenities superb! The pricey event did not go well as planned.We were provided with mediocre event service.And the Events Director was unapologetic about it.She wasnt that Nice..Miss Anne P. Good Thing Duty Manager ANTHONETTE VALDESIMO made up for All of it!Overall,it was a pleasant stay.
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Date of stay: June 2022Trip type: Traveled on business
Room Tip: So-So events.
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Helpful
Response from Hans Martin Gfrei, General Manager at Shangri-La Boracay
Responded 1 week ago
Dear Nheil, Thank you for taking the time to share your experience with us. I am glad to read that you had an overall pleasant stay and that you enjoyed the food and amenities. I would like to sincerely apologize for the inconvenience that have encountered during your event with us. Please know that your feedback is highly appreciated, and your concerns will be discussed with the concerned department. We hope to have the chance to serve you better in the future. Once again, thank you and stay safe! Kind regards, Hans Gfrei
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We celebrated my husband birthday here and we really had a relaxing 5 days holiday here. My kid enjoyed the adventure zone so much. What we love about shangrila is that they maintained the trees and garden so people can freely walk and it make us feel more close to nature. Big pools.. comfortable beach couch, clean facilities and of course very peaceful. What I just wanted comment is that most of the waiters in Cielo restaurant have lack of customer service. In my 5 days stays i always noticed that they are being snobbish. Specially the bartenders.. people are in front of them already but they still don't ask what the guest want and even when you call them still acting very busy.. their head always down. For a 5 star hotel and paying that much will not be worth paying if staffs behave that way.. Maybe we got spoiled in other resorts like club paradise and Crimson where every staff that see's you walking around, they will stop and greet you with big smile. And it is sad that nobody does that in Shang rila..they are too serious. Well life guards and security man are more accommodating and helpful.. they take pride on their job. Despite of all we will still love to come back in this resort. Hope that the management notice my comment and improve the customer service in Cielo. PS: Chona of front desk is very helpful and kind. Assisted me to arrange birthday surprise for my husband.…
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Date of stay: May 2022Trip type: Traveled with family
Helpful
Response from Udo Wittich, General Manager at Shangri-La Boracay
Responded 3 weeks ago
Dear Aliassa L, Thank you for taking the time to share your experience with us. I am delighted to know that you had a 5-day relaxing holiday with us. My sincere apologies for the inconvenience that you may have experienced in Cielo. Also, thank you for pointing out your concern regarding our customer service. Please know that this is highly appreciated, and we will discuss this matter with the concerned department. We hope to have the chance to serve you better in the future. Once again, thank you and see you soon! Kind regards, Udo Wittich
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Great hotel .. a little bit away from White Beach … not my bag but it might be yours! Stayed in Room 529 with excellent views across the beach - close to reception & restaurants. Plentiful breakfast / friendly staff. Checkout a bit slow but the hotel was very busy. Special thanks to the Reservations Team who accommodated a last minute date change due to a family illness.
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Date of stay: May 2022Trip type: Traveled with family
Helpful
Response from Udo Wittich, General Manager at Shangri-La Boracay
Responded 4 weeks ago
Dear AltyDa, Thank you for this amazing feedback. We are glad to know that your room was to your liking. Also, thank you for sharing your thoughts regarding the check-out process, this is well noted as we still continue on finding ways improve our service. We hope to welcome you back soon! Take care and see you soon! Kind regards, Udo Wittich
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+1
A week in PARADISE! It’s good to be back in one of the greatest resort hotels in the Philippines. It was hassle free from the arrival as the staff welcomed and assisted you in their lounge while waiting for the speedboat. You don’t need to queue for certain verification processes because the lovely staff will do everything. Shangri-la Boracay is the definition of a luxury resort. Interior design, private beach location, wonderful staff, and the best breakfast ever! Just perfect for the whole family. They just exceeded your expectations! And this is the Shangri-la that never charges you extra on their indoor playground. Also had great entertainment for adults with their snooker table, table tennis, a small arcade space and some board games. Oh! They have a karaoke room as well. And everyday there’s different activities like snorkeling, kayaking, and more. Check their websites for schedule 😉 Also, they provide service if you want to check the busy side of Boracay. The drop-off and pick-up area was near D’mall, better check their timings so you can plan ahead. There were so many good things to say about this wonderful place, I will just post great photos to summarize it. 😉 Thank you Shangri-la Boracay team! You guys are superb and just AMAZINGLY AWESOME! 😎 It was a perfect holiday because of you guys esp, to Mark by the poolside.…
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Date of stay: May 2022Trip type: Traveled with family
Helpful
Response from Udo Wittich, General Manager at Shangri-La Boracay
Responded 4 weeks ago
Dear MommyLeah, Thank you so much for taking the time to share your experience with us, it is greatly appreciated. I am glad to know that you and your lovely family enjoyed all the amenities and facilities here in the resort. Thank you as well for commending our team especially Mark at the poolside, I'm sure they will all be thrilled to hear this amazing feedback. Looking forward to welcoming you back in the future. Thank you and stay safe! Kind regards, Udo Wittich
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Best resort in all aspect. Hassle and stress free. Ambiance is superb, calm, peaceful. The spa is relaxing. The beach is clean. The rate is reasonable because they give the best customer service. I will never get tired of going back here at shangrila.
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Date of stay: March 2022Trip type: Traveled with family
Helpful
Response from Udo Wittich, General Manager at Shangri-La Boracay
Responded 4 weeks ago
Dear Marv Ngo, Thank you for the kind words. We are glad to know that you have enjoyed the whole resort especially the Shangri-La hospitality. We look forward to welcoming you back soon! Thank you! Kind regards, Udo Wittich
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+1
It was our 2nd time in this resort. From the airport pick up until we checked out.. it was flawless. Friendly staffs, good food and very nice ambiance. We had 2x Unique private dining.. 1st at the Sea Pavillion and the 2nd was by the beach. We loved the view at the Sea Pavillion, it was breathtaking 😍. My husband preferred by the beach which was located at Punta Bunga beach. Thank you chef Alpon and Lester for the yummy foods! I enjoyed talking to them. The resort is well maintained, the cleanliness of the property, the feeling of freshness.. i love everything, hoping to return when we come back to the Philippines!
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Date of stay: May 2022Trip type: Traveled as a couple
Helpful
Response from Udo Wittich, General Manager at Shangri-La Boracay
Responded 4 weeks ago
Dear VivianPh71, Thank you for for sharing this wonderful feedback to us, this is greatly appreciated. I am thrilled to hear that you have enjoyed your stay. Also, thank you very much for all the heartwarming words that you have shared. I’m sure that Chef Alpon, Lester, and the team will be delighted as well to hear your feedback. Stay safe and hope to see you soon! Kind regards, Udo Wittich
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+1
Shangri-La Boracay is a private and luxurious getaway. The travel time from Caticlan airport was about 20-25 minutes. Shangri-La has it’s own lounge at the jetty port and took us to the resort via their own speedboat. Really fancy. Our stay was peaceful and quiet. The staff was great and the GM, Udo Wittich is very accommodating. If you want to travel to D’Mall, service shuttles are available. Just be sure to check the schedules and reserve a seat. Would definitely recommend to friends and family.
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Date of stay: March 2022Trip type: Traveled on business
Helpful
Response from Udo Wittich, General Manager at Shangri-La Boracay
Responded 4 weeks ago
Dear ArdeedelosAngeles, Thank you so much for taking the time to share your experience. We are delighted to know that you had a seamless arrival experience as well as a peaceful and quite stay with us. The team will surely be glad to hear this excellent feedback. We look forward to welcoming you back soon. Take care and see you soon! Kind regards, Udo Wittich
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PRICE RANGE
US$355 - US$589 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la`s boracay hotel boracay, shangri-la`s boracay resort and spa, shangri las boracay hotel, shangri las boracay resort
LOCATION
PhilippinesVisayasPanay IslandAklan ProvinceMalayBoracay
NUMBER OF ROOMS
219
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Claim Your Listing Frequently Asked Questions about Shangri-La Boracay
Which popular attractions are close to Shangri-La Boracay?
Nearby attractions include Yapak Beach (Puka Shell Beach) (0.6 km), Punta Bunga Beach (0.6 km), and Sea Shell Collection by Argonauta Boracay (0.7 km).
What are some of the property amenities at Shangri-La Boracay?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Shangri-La Boracay?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Boracay?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Shangri-La Boracay?
Conveniently located restaurants include Rima at Shangri-La Boracay, Sirena, and Vintana Asian Cafe at Shangri-La Boracay.
Are there opportunities to exercise at Shangri-La Boracay?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Boracay have an airport shuttle?
Yes, Shangri-La Boracay offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Boracay have airport transportation?
Yes, Shangri-La Boracay offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Boracay?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Boracay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.