ALTA VISTA DE BORACAY

Dinara A wrote a review Dec 2019

1 contribution

The worst hotel experience I have ever had Airport Transfer: they offer transfer for 20$ one way/person from the airport, if you decided to travel by yourself it will cost you 1$/ person for the tricycle, 4$ for the boat ride and the terminal/environmental fees and then the tricycle 6$/two people till the hotel Food: the food is not enough for everyone, people were waiting in the lines to get their eggs/omelets done. It is typical Filipino breakfast, only rice, chicken, pork, they only have had a watermelon, a little bit of (powdered) juice, cornflakes, some macaronis, some vegetables, and some breads, the variety is so limited, and knowing that there are a lot and a lot of Chinese tourists, the restaurant is not providing enough seats, enough food, they are in hassle to make…

Date of stay: December 2019

Helpful

Response from Kevin R, Front Office Manager at Alta Vista de Boracay

Responded 16 Dec 2019

Dear Ms. Dinara Abdullina, Thank you for choosing Alta Vista de Boracay as your resort of choice. We are happy that you appreciate our beautiful scenery and panoramic view from our infinity pool. However, we are saddened to hear your comments about our shuttle service and food offerings. We are aware that this incident caused you inconvenience and would like to extend our apologies to you and your companion for what happened. Moving forward, we will focus and continuously improve our services to provide our guests with an excellent resort experience. Once again, thank you for reaching out to us. We look forward to welcoming you in the future. Thank you. Sincerely, Mariegold Pangan Duty Manager Alta Vista de Boracay

napower wrote a review Dec 2019

South Korea1 contribution

Great experience here

I booked by agoda this hotel. I had a reservation just one day, but I will recommend at least 2 days. Because it's a little bit far from d'mall. But puka beach is really close, which is beautiful and where exciting wave is in. Ill recommend Claire. Gerald and maricel for nice service..

Date of stay: December 2019

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Response from Kevin R, Front Office Manager at Alta Vista de Boracay

Responded 8 Dec 2019

Dear napower, Warm greetings from Alta Vista de Boracay! Thank you very much for you positive feedback. We are truly happy for making your reservation with us. The resort may be far from the city center but our promise is to cater an hourly shuttle to our valued guests both D'mall and Puka beach. We are more than glad to share your compliments with the relevant employees such as Claire, Gerald and Maricel who deserves to be recognized and we look forward in welcoming you back to your home in Boracay island. Thank you and have a pleasant day. Best regards, Kevin Reyes Front Office Manager

Sheryl M wrote a review Dec 2019

Muntinlupa, Philippines6 contributions

Best stay

Great experience and ambiance. The hotel has a nice infinity pool.The staffs are all accommodating and will treat you VIP. The concierge team making sure you feel comfortable going to your destination. My wife and I would like to personally thank Sir Kevin and the concierge staffs with their great customer service. Herbert, Josalie, Dudz, Rey, Allan and Michael thanks to all of you for making our stay memorable.

Date of stay: December 2019

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Response from Kevin R, Front Office Manager at Alta Vista de Boracay

Responded 7 Dec 2019

Dear Sheryl M, Warm greetings from Alta Vista de Boracay! Thank you very much for your heartwarming feedback. We are more than glad to share your compliments with the relevant employees such as Herbert, Josalie, Dudz, Rey, Allan and Michael who will be delighted to be recognized. It is our privilege to be of service to you and we look forward in welcoming you back to your home in Boracay island. Thank you and have a pleasant day. Best regards, Kevin Reyes Front Office Manager

TravelerMartin92 wrote a review Dec 2019

Ivanka pri Dunaji, Slovakia38 contributions5 helpful votes

Nice view and garden

We spend 4 days in altavista, the hotel are very nice, eveywhere flowers and beautiful garden. The room are a bit old, but okay. Hotel bit far from the centrum but they offer shuttle service for us, this was very good feeling that we had always priority. Unfortunately the breakfast are very simple, but you can orded omlett or waffel at the table. The staff are very nice and friendly. Puka beach must visit to everybody. In this price are good decision.

Date of stay: December 2019

Helpful

Response from Kevin R, Front Office Manager at Alta Vista de Boracay

Responded 7 Dec 2019

Dear TravelerMartin92, Warm greetings from Alta Vista de Boracay! Thank you very much for your feedback from your most recent stay with us. Our management team is already preparing a plan for a future renovation to further improve our services and aesthetics. The resort may be far from the city center but our promise is to cater an hourly shuttle to our valued guests. We look forward in welcoming you back to your home in Boracay island. Thank you and have a pleasant day. Best regards, Kevin Reyes Front Office Manager

Jung An su wrote a review Dec 2019

2 contributions

Alta vista

It’s very fun to travel!! I love this swimming pool the most!! And All officer is very kind And here intarer is very classical When i come borcay again I will visit here and enjoy here I❤️ altavista..

Date of stay: December 2019

Helpful

Response from Kevin R, Front Office Manager at Alta Vista de Boracay

Responded 5 Dec 2019

Dear Jung An su, Warm greetings from Alta Vista de Boracay! Thank you very much for your vibrant feedback. We are very much delighted about the positive words that you have mentioned, it is heart warming and gives us more energy to do better on our craft. We look forward in welcoming you back to your home in Boracay island. Thank you and have a pleasant day. Best regards, Kevin Reyes Front Office Manager

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