There were alot of misses than hits during our stay. Maybe it was just bad timing but it only showed their lack of preparedness. Management did not step up from their situation, took days to recover and take action. But kudos to some of the staff who were able to deliver great service. We went here the day after the typhoon hit boracay. We were welcomed by darkness because there was no electricity in the whole place. We had no idea that the condition of the place was so bad; confused an panicked upon check in, i asked one of the ladies from the reception area whether they could provide us with a lamp or a candle, she didnt answer but instead walked out on me. Good thing there was another lady in the reception who was soooo patient with my questions and other guests as well. We…
We had booked and paid in advance to spend our family's new year vacation here. Unfortunately, Typhoon Ursula greatly damaged the property a few days before our arrival. Before our scheduled trip, we had not recieved any notice through email or whatever means about the state of the property so we thought things would be ok. Hence, this review which I hope reaches their management. The hotel is in NO SHAPE to recieve guests. The property as it was from December 28, 2019 to January 1, 2020 can offer nothing but the room. EVERYTHING was not available... EVEN FOOD! Here is a list of everything that led me to write this. 1. No access to the infinity pool. 2. No access to Pukka Beach. 3. FOOD! The only food we got was packed breakfast which consisted of rice, a bit of…
The experience we had with the hotel was exceptional! Aside from it is near to puka beach. It has the amenities that you can enjoy! My son had his birthday celebration there and the staff were accomodating! Very enjoyable will be back soon!
Very accommodating staff (hi sir ely!) who really made sure our stay will be comfortable, smooth, and hassle-free. We were really quite impressed with the way they handle their guests; no need to tell them what to do, they are always one step ahead of you. Very spacious and clean rooms, nice place to relax after a long day’s work. The function room is also very conducive for workshops! :) we were able to get things done on our agenda. Internet connection is okay, not that fast, but good enough to send an email/message. We hope to come back soon! Thank you very much for accommodating us. -PILC
amazing view from the room , free breakfast was good , shuttle avalable to beaches and jolie bee , nice place i loved being far from the beach and quiet place . Got water free 2 bottles a day room was big and roomy
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