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Fersal Hotel - Puerto Princesa

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Rizal Avenue Extension, Bancao Bancao, Puerto Princesa, Palawan Island Philippines
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Traveler (70)
Room & Suite (24)
Dining (8)

About

#25 of 116 hotels in Puerto Princesa
Enjoy a stay filled with practical comforts at Fersal Hotel Palawan in Puerto Princesa, Palawan, Philippines. From the hotel's spacious, well-appointed rooms to its prime location, you are sure to enjoy a convenient and affordable accommodation even without the frills.If you are in search of a gustatory experience, head to our restaurant or enjoy your meals in private via our room service. Should you need to work while on vacation, you can rely on the full support of our professional staff and business facilities. Once the day is through, you can find a much-needed rest at the quiet comfort and privacy of our accommodation in Palawan.Fersal Hotel Palawan is located right across Puerto Princesa International Airport, making it a perfect choice for travelers waiting for connecting flights. The popular tourist attraction, Puerto Princesa Subterranean River National Park, is about 1.5 hours from the hotel. Meanwhile, our accommodation is also a great jump-off point to other island destinations — like Honda Bay, Baker's Hill, and Mitra's Ranch — which you can tour with assistance from our staff.
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Location

Full view
62Somewhat walkable
Grade: 62 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Rizal Avenue Extension, Bancao Bancao, Puerto Princesa, Palawan Island Philippines
Getting there
Puerto Princesa Airport0 kmSee all flights
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150Reviews3Q+A13Room tips
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Johanna L wrote a review Jan 2020
Boras, Sweden20 contributions44 helpful votes
Booked this hotel due to the location close to airport as we were arriving late and wanted to continue early next morning to El Nido. We asked the hotel to prebook transport to El Nido because of late arrival but they responded it could be arranged at check-in, but then at check-in they said it was too late... I would say it's a 2,5-star hotel maximum and poor service from reception staff is the reason for low grading. Only two pillows for 4 persons. The breakfast buffet was emptied and we saw no effort to refill it.
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Date of stay: December 2019Trip type: Traveled with family
3 Helpful votes
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Response from JasmCSA, Customer Service Assistant at Fersal Hotel - Puerto Princesa
Responded 1 Mar 2020
Dear Tjolanta77, Greetings from Fersal Hotel Puerto Princesa! Thank you for staying in our hotel and taking time to make a review. We are disappointed to learn about the service that you had received during your stay with us. We sincerely apologize for the inconvenience which we are addressing with the respective departments for immediate action. Please be assured that we will continue to strive for the highest service standards. We are looking forward to welcoming you back again soon. For further inquiries and reservations, please email reservations@fersalhotelgroup.com for more comments and suggestions, please email happy@fersalhotelgroup.com or call 02-89122691/ 89112161/ 09228572543/ 09277210578/09397708213. Best regards! Jasm Somera
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Andreas wrote a review Nov 2019
1 contribution
Noisy rooms and very poor condition. Further, they arranged the worst bus to take us to el Nido eventhough we asked for a nice ride and offered to pay extra. I don’t know if this is just the standard in the Philippines but I would not go back to this hotel
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Date of stay: November 2019Trip type: Traveled with friends
1 Helpful vote
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Response from JasmCSA, Customer Service Assistant at Fersal Hotel - Puerto Princesa
Responded 1 Mar 2020
Dear Andreasss12382, Greetings from Fersal Hotel Puerto Princesa! Thank you for staying in our hotel and taking time to make a review. We are disappointed to learn about your experience that you encountered during your stay with us. We sincerely apologize for the unfortunate incidents which we are addressing with the concerned department for immediate action. Please be assured that we will continue to strive for the highest service standards. We are looking forward to your next visit. For further inquiries and reservations, please email reservations@fersalhotelgroup.com for more comments and suggestions, please email happy@fersalhotelgroup.com or call 02-89122691/ 89112161/ 09228572543/ 09277210578/09397708213. Best regards! Jasm Somera
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Lex wrote a review Nov 2019
Melbourne, Australia59 contributions57 helpful votes
The hotel smelled like burning most of the time... the breakfast food wasn’t great. Laundry service was good and completed quickly. The hotel itself appeared to be deteriorating. Room was big enough and they gave us free toothpaste and toothbrushes which was very nice.
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Date of stay: November 2019
2 Helpful votes
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Response from JasmCSA, Customer Service Assistant at Fersal Hotel - Puerto Princesa
Responded 28 Feb 2020
Dear lexinom, Greetings from Fersal Hotel Puerto Princesa! Thank you for staying in our hotel and taking time to make a review. We appreciate your reviews and feedback. Apologize for the inconvenience you experienced during your stay. Rest assured that we will address your concerns to the concerned department for immediate action. We hope that we can welcome you back soon. For further inquiries and reservations, please email reservations@fersalhotelgroup.com for more comments and suggestions, please email happy@fersalhotelgroup.com or call 02-89122691/ 89112161/ 09228572543/ 09277210578/09397708213. Best regards! Jasm Somera
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victorinelnido wrote a review Jun 2019
El Nido, Philippines22 contributions3 helpful votes
Stayed here about once a month for the past 3 years, the last stay about 3 months ago. This is a young hotel barely 5 years old that is quickly deteriorating. I tolerated it because of location and the 40% discount they gave me. Breakfast is poor, lunch food served for breakfast. On the last stay, I overstayed check-out time by one hour, the first time that happened in 3 years. They charged me for it and refused to waive it for a frequent guest. I guess they are strickler for rules but certainly poor in public relations. They lost me as I transferred to other hotels in the city. And there are many nicer ones.
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Date of stay: March 2019Trip type: Traveled on business
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Response from JasmCSA, Customer Service Assistant at Fersal Hotel - Puerto Princesa
Responded 18 Jun 2019
Dear victorinelnido, Greetings from Fersal Hotel Puerto Princesa! Thank you for staying in our hotel and taking time to make a review. We are sorry for the shortcomings you encountered with us and disappointed by the hotel’s policy that late check-out is automatically with charge. We appreciate you bringing this to our attention as this motivate us to work harder to improve our service and facilities. We look forward to your next stay with us in the near future. For further inquiries and reservations, please email reservations@fersalhotelgroup.com or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213. for more comments and suggestion you may email Customer Service at happy@fersalhotelgroup.com Best regards! Jasm Somera
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forwardslashnash wrote a review Apr 2019
15 contributions1 helpful vote
Fersal is located close to Puerto Princesa airport so it is convenient if you are due for an early morning flight. Staff at reception were warm and friendly. The hotel is clean and tidy. The decor needs a definite upgrade as it feels very old and dark - think chunky dark wooden doors and door frames, minimal natural light and lots of gold. There seemed to be a high school group staying at the hotel who were pretty loud until about midnight and early in the morning. It didn't bother me too much but I can imagine others might feel annoyed. Before checkout I called asking for a shuttle to the airport. Upon checking out an hour later, the women at reception didn't have any record of me calling and requesting a shuttle so there's an issue with communication. Otherwise it's an okay hotel for the price. Better ones out in Puerto Princesa for similar prices.
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Date of stay: April 2019Trip type: Traveled solo
2 Reposts
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Response from JasmCSA, Customer Service Assistant at Fersal Hotel - Puerto Princesa
Responded 24 Apr 2019
Dear forwardslashnash, Greetings from Fersal Hotel Puerto Princesa! Thank you for staying in our hotel and taking time to make a review. We are grateful to hear your good comments. Your feedback is very valuable to us as it helps us improve the our facilities and services to better meet our guests needs. We look forward on your next visit. For further inquiries and reservations, please email reservations@fersalhotelgroup.com or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213. for more comments and suggestion you may email Customer Service at happy@fersalhotelgroup.com Best regards! Jasm Somera
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LOCATION
PhilippinesMimaropaPalawan ProvincePalawan IslandPuerto Princesa
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Frequently Asked Questions about Fersal Hotel - Puerto Princesa
Which popular attractions are close to Fersal Hotel - Puerto Princesa?
Nearby attractions include ASIANO Arts and Crafts (0.2 km).
What are some of the property amenities at Fersal Hotel - Puerto Princesa?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Fersal Hotel - Puerto Princesa?
Top room amenities include a flat screen TV, a refrigerator, and a desk.
What food & drink options are available at Fersal Hotel - Puerto Princesa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Fersal Hotel - Puerto Princesa?
Yes, free parking is available to guests.
What are some restaurants close to Fersal Hotel - Puerto Princesa?
Conveniently located restaurants include Eightynine Cafe Palawan, CAPTAIN RIBS, and Hen House American BBQ & Grill.
Are there opportunities to exercise at Fersal Hotel - Puerto Princesa?
Yes, guests have access to a fitness centre during their stay.
Does Fersal Hotel - Puerto Princesa have an airport shuttle?
Yes, Fersal Hotel - Puerto Princesa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fersal Hotel - Puerto Princesa?
Yes, dry cleaning and laundry service are offered to guests.
Does Fersal Hotel - Puerto Princesa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fersal Hotel - Puerto Princesa?
The staff speaks multiple languages, including English and Filipino.