Sunlight Hotel Puerto Princesa
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About
See why so many travelers make Sunlight Guest Hotel their hotel of choice when visiting Puerto Princesa. Providing an ideal mix of value, comfort and convenience, it offers an array of amenities designed for travelers like you.
Sunlight Guest Hotel is a hotel offering a flat screen TV, a refrigerator, and air conditioning in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.
The hotel features a 24 hour front desk, room service, and a concierge. Plus, guests can enjoy a fitness center and free breakfast, which have made this a popular choice among travelers visiting Puerto Princesa. For guests with a vehicle, free parking is available.
When you’re feeling hungry, be sure to check out Kalui Restaurant, Kinabuch Grill & Bar, and Badjao Seafront, which are some Asian restaurants that are popular with locals and out-of-towners alike.
If you are interested in exploring Puerto Princesa, check out a historic site, such as Plaza Cuartel.
We’re sure you’ll enjoy your stay at Sunlight Guest Hotel as you experience all of the things Puerto Princesa has to offer.
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But the BEDS! God, what a horror show! Did they buy them from Guantanamo? Torture. Imagine a thin bit of foam rubber over a rock hard platform. Two nights with very little sleep.
If they replaced the beds, this would be an acceptable place to stay in PP. You might want to check the room before you commit.
The hotel has a big room and an amazing breakfast. Bathroom with bathtub and very large balcony with a sea view
Employees are so friendly and smile every single time .
I'm feeling in love with this place and it is located just 5 minutes far from the port .
Great bathroom.
Lively neighborhood conducive to shopping. close to the Baywalk on foot.
Very appreciable airport transfer service.
Fairly basic breakfast.
The 3rd day of our stay , we woke up early and planned to eat breakfast before our tour guide will pick us up at 6:45 am.We are a timely mannered people,we planned ahead of time but when we got to dining area the place was not ready,the kitchen just started putting some of the breakfast food,the staff who was assigned in the reception area was not in the mood that day ,she was still mopping the floor on the dining area while food is being taken out from the kitchen,and when my husband approached and asked her if we can get in,she then gave us a bad attitude with her whole place hanging down to the floor,and that made me so furious that my husband and I had to confront her .At first she was ignoring us but then my husband requested to speak to a manager and initially they were hesitant to give us a name and how to contact their manager.The other complaint was my husband saw a cockroach crawling on top of the breads wc he was not able to take a pic .sec that little critter was fast to move.
Before we went out for our tour ,we requested the front desk if we can talk to the manager to address the issue and our complete dissatisfaction with regards to the staff in the dining area(The staff reason was she was upset with her co-worker and she took her anger to us w/c is a big No to me).
After we came back from our tour ,we were entertained by the Resident Manager Ms Guen Villanova who already address the issue to her staff before she even talk to us.I gave her 💯 credit of doing a good service recovery and made her staff turned from 30 degrees to a 360 degrees customer service and hopefully they will continue to provide their customer a 💯 % customer service /satisfaction .Ms Villanova was open to any suggestions and criticism from the customer w/c makes a good Manager ..There are more room for improvements .
"There's a taxi or tuktuk available outside, and you can contact the tour group from the reception of the hotel "Read full review
"Ask to be put in a room that has a view not the back of hotel room where you see a brick wall."Read full review
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