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4.5
#3 of 68 hotels in Puerto Princesa
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Hibiscus Garden Inn is every traveller's hideaway - with a relaxing ambience, comfortable and clean accommodation, warm and friendly people and staff to make your vacation a truly enjoyable one. All rooms are fully airconditioned with basic amenities, spacious and homey. Set in a tropical garden oasis where your body and mind will find true relaxation while you are on a holiday. Hibiscus Garden Inn is just 15 minutes away from the newest International Airport, accessible to various tour destinations, restaurants and other points of interest in the city of Puerto Princesa, Palawan.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Filipino
Location
Manalo Extension Bgy. Milagrosa, Puerto Princesa, Palawan Island 5300 Philippines
Hibiscus Garden Resort
877 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Hibiscus Garden Resort garners praise for its exceptional service, with staff members receiving accolades for their friendliness and professionalism. The resort's value is affirmed by numerous travelers who appreciate the balance of quality and price, despite some finding the restaurant a bit costly.
A favorite among guests are the clean, spacious rooms—complete with stylish bathrooms and outdoor hammocks—and the overall atmosphere is celebrated for its stylish design and tranquil gardens. The resort's amenities, including free transportation and a relaxing pool, along with its top-notch cleanliness, contribute to a highly satisfying stay.
Atmosphere
Charming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Relaxing
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We stayed here for 4 nights of our 3 week holiday in the Philippines. Everything was perfect from collection at the airport through to booking our onward travel to Port Barton. The rooms were spotless and the fittings in the bathrooms had a lot of thought and style. Showers were hot and rooms all have there own fridge. Beds were comfy and each room has its own hammock too. The pool area was lovely to relax in and all beds and outside chairs are very comfortable. The food here is OUTSTANDING, as is the service! We run a small hotel in the UK and my partner is a chef and we were very impressed with the fresh pasta, pizzas and seafood on offer here. All of which was cooked to a high standard. Don’t miss the tuna carpaccio! We ate here every night and didn’t bother trying anywhere else in case of disappointment. Cocktails were equally delicious and creative. Brilliant service from Sweet on the bar! Reception organised a Honda bay tour for us which was a brilliant day out and ran smoothly. Hibiscus is slightly ‘out of town’ but easily accessible by a cheap tricycle. For us it had everything we needed and we will be back!
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hibiscus g, General Manager at Hibiscus Garden Resort
Responded Feb 29, 2020
Dear Gemma_5192, Thank you very much for taking the time and share your experience. We are really happy that you enjoyed your time here. Hibiscus Garden Inn had recently been renovated and have now a swimming pool. All of our bathrooms have been renovated and they all have hot water. Regarding our food we are cooking only with fresh and locals products. We will be please to see you again at Hibiscus Garden Inn. Kind Regards
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We stayed for four nights with another couple, faultless service from wonderfully friendly staff. Nothing was too much trouble from from start to finish, we enjoyed the traditional feel of the buildings and gardens and felt very comfortable. Drinks and food in the restaurant were perfect and very well priced, we would also say the transfers and trips arranged with reception were well priced and ran faultlessly. We had a problem on our last night with a faulty air conditioning unit in our room, although it was past midnight the management arranged a room change with no hesitation, excellent customer service. A highlight of our visit to the Philippines was definitely the Hibiscus..
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Date of stay: March 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hibiscus g, General Manager at Hibiscus Garden Resort
Responded Mar 18, 2020
Dear mickymoggy, Thanks for sharing your experience at Hibiscus Garden Inn. We are very happy that you enjoyed your stay and that you like our place. Hibiscus Garden Inn staff are always doing their best to makes our clients fell home. We were really happy that we could help you with with your aircon issue and whatever time of the night it was. We hope to see you again at Hibiscus Garden Inn it will be a pleasure to have you here again. Kind Regards
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Hibiscus is, in our family’s opinion, the best place to stay in Puerto. We found this beautiful inn when we first arrived in Palawan back in 2017. As Americans adjusting to a new home in the southern region of the island, we occasionally needed a place where we could get away from our responsibilities and relax for awhile. Hibiscus was always amazing. We cannot say enough good things about the way we were treated by the hospitable staff and owners. It was always easy to book a room and they were always ready for us no matter how late we arrived. We would walk in the room and find hot water and coffee cups and all the bedding we needed. They were so thoughtful!
The rooms have all been beautifully updated. The air conditioning and fans keep the rooms cool and the hot water system is wonderful. These are both a big deal for foreigners like us! :-) The mattresses were comfortable, the bedding clean, and insects are really kept under control. To be fair, it is nearly impossible to keep all bugs away but Hibiscus does WAY better than most. I don’t ever remember seeing ants in the rooms - and we stayed in many of them. Every evening they lit mosquito coils outdoors and my wife and I enjoyed sitting outside just to relax spend time visiting.
The wifi service was adequate although not very fast on a mobile device. You can get better speeds if you sit on the comfortable sofa in the lobby or go to the restaurant.
The restaurant is top notch! We always got their pizza and it was amazing. Pasta and salad were also our favorites. Breakfast was so relaxing with fresh french press coffee and a variety of food combo options - Filipino, American, European, etc.
Hibiscus was our family’s retreat from the daily grind for the five years we lived there. In May, 2022 we had to say goodbye to Palawan and return to the States to begin a new career. If (hopefully “when”) we return for a visit, you can be sure we will visit our friends at Hibiscus.
Thank you everyone at Hibiscus for taking such good care of us during our many stays with you!
Andrew, Keren, and kids
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Date of stay: May 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hibiscus garden, General Manager at Hibiscus Garden Resort
Responded Jul 2, 2022
Dear Andrew, Keren, and kids, Thank you very much for this amazing review. We have been really pleased to make you so happy for many years. One thing is sure is that you will be missed here by all of our staff and management team. We have been always happy to have you here so we are already looking forwArd to see you again. Thanks a lot and king regards.
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We stayed there for almost a month while we were house-hunting. Our comments follow…
Food: very good, especially the pizza. They have a restaurant and bar on the premises that also includes room service and poolside service 😍
Rooms: very good. The rooms were cozy, clean, and modern. Their personal room safes were inoperable and require upgrade. However, we still felt very safe during our stay and had no reason to be concerned with leaving our valuables within our luggage. The staff were very nice and displayed integrity.
Safety: as mentioned above, we had zero concerns or issues with being safe. During the evening hours there is an on-site security guard roaming the property.
Parking: we parked our pickup truck on premises but be advised that there is very limited parking.
Costs: the daily room rate was approximately 500 pesos lower than two other hotels that we have stayed at in Puerto P. The overall experience by comparison was equal to or higher than other those two hotels.
Internet & TV: If you’re looking for a hotel that has great internet and tv service then from our experience you may find it difficult. We experienced 50% - 70% of little to no service of during our stay at this hotel as well as the other two. I’m unsure if these are problematic areas for hotels in Puerto but that’s what we experienced. Good luck with your search for those two features.
Pool: Excellent. The pool was always clean and warm especially for a pool that is located outside. 😍
Overall: Yes! 👏🏾 I recommend this hotel! The owner is very kind and family oriented. His staff was kind and valued us as customers.
Notre expérience pendant notre séjour s'est déroulée sans problèmes ni conflits. L'hôtel est magnifique et entretenu avec beaucoup de soin.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hibiscus garden, General Manager at Hibiscus Garden Resort
Responded Oct 9, 2022
Dear Wil-E-Jones, Thank you very much for taking the time to share your experience at Hibiscus Garden Inn. We are very happy to read that you enjoyed your stay with us and enjoyed also our food:) Please note that we have been replacing all safety boxes since you came here. Regarding Internet we are depending on our internet provider and sometimes as we are on an Island it is working slower than normal. We clean our pool twice a day to make sure that it is always perfectly clean. Our staff are always delighted to take care of our guest and we are really happy that you enjoy so much your stay. We are looking forward to see you again with us. Best Regards
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The hotel shuttle picks you up from the airport. After a 5 minutes trip into some busy streets of Puerto Princessa, you arrive in a peaceful place. During daytime, you can sip one of the delicious cocktails (The Gin & Tonic is one of a kind) while enjoying the swimming pool in the tastefully decorated garden. At night, the atmosphere changes with beautiful lighting. The food is also excellent with a choice of pizzas and other delicious dishes. My favorites were the tuna carpaccio and the club sandwich. The rooms are very nice, clean and offer all the comfort you need (Good mattress, functional bathroom, airco, ....). After all, the surprise is the value for the money for the room, the food and the service. If you have to spend a couple of nights in Puerto Princessa don't go anywhere else.
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Date of stay: March 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hibiscus g, General Manager at Hibiscus Garden Resort
Responded Mar 11, 2020
Dear Mano774, We would like to thank you for taking the time and share your experience at Hibiscus Garden Inn. It is very pleasant for us to read that you enjoyed so much your stay with us. Our staff are always doing their best to make sure that every guest fell home and comfortable. All the dishes at Hibiscus Pizzeria and Bar are bought daily from local market to ensure the best quality. We have recently made some upgrades at the hotel so all of our bathroom are brand new and we upgrade the hotel with a beautiful swimming pool and also a Cocktail Bar. We are looking forward to welcome you again. Best Regards
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I am a local here in Puerto Princesa City and is still very impressed by the overall ambience this exclusive garden has to offer. We had our wedding preparation and photo-video shoot here last May, and the management and staff could have not been more accommodating and friendlier. Almost as if they were family. Their rooms were more than spacious, their confined view is breathtaking, and a bonus of specialty food exclusive to their Garden Inn.
We highly recommend the place, if you are looking for a hideout that is accessible to the amenities of a City.
Big thumbs-up to team Hibiscus!
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Date of stay: May 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hibiscus garden, General Manager at Hibiscus Garden Resort
Responded Jun 15, 2021
Dear larsuntok, Thank you very much for your really nice comment. Hibiscus staff do always their best to make sure that every guest feel at home while they are staying with us. We are looking forward to see you again !! Kind regards
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Set on a busy muddy street it is quite a surprise once you enter Hibiscus Garden Inn. The rooms are basic but clean and the staff very friendly. The pool and cafe really good serving great greats and food. The staff will make reservations for you and and really helpful with pick ups and drop offs. The only challenge we had was trying to pay the deposit on booking, multiple international transfers in multiple currencies after they’d given us incorrect accounts but we got there in the end and it was worth it.
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Date of stay: October 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hibiscus g, General Manager at Hibiscus Garden Resort
Responded May 26, 2020
Dear Andrew_Kellie, Thanks for sharing your experience at Hibiscus Garden Inn. We are very happy that you enjoyed your stay and that you like our place. We hope to see you again at Hibiscus Garden Inn it will be a pleasure to have you here again. Kind Regards
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The structure is extremely accurate down to every detail: the rooms are spotless and each room has a reserved outdoor space with its own hammock and armchairs for relaxation in the shade and open air. All the staff are always present, kind, welcoming and ready to respond to every customer need to give those who stay an air of home. The cuisine is excellent and offers a great variety of dishes for all tastes and ethnicities. The location is excellent: close to the airport and not far from the center which you can easily reach on foot.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've been hearing such great comments about Hibiscus Garden Inn and it never disappoint me at all. I stayed for a whole week to pamper myself and well i made friends from the friendly staffs and even had number of conversation with the owner as well.
I never felt alone and lonely because of the great ambiance and i'm surrounded by smiling and approachable staffs. I even like how they make everything plastic-free and eco-friendly!
I must say that i'm really bringing my friends and family for my next visit here! Y'all should take a dip into their pool, it's so relaxing and immaculate. 💕✨
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Date of stay: April 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hibiscus garden, General Manager at Hibiscus Garden Resort
Responded Apr 9, 2021
Dear CurlyGlobetrotter, Thank you very much for taking the time and share your experience at Hibiscus Garden Inn. We were really pleased to have you in Hibiscus and we are so happy to hear that you our staff make your stay so pleasant. We take care of environment so this is why we are a hotel with NO PLASTIC POLICY :) We are looking forward for you to come back. Kind Regards
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Both the hotel and the restaurant are very good. The staff, including the owners, are very friendly and make every effort to ensure that nothing is left to be desired.
In addition, we were kindly driven to the airport free of charge on our day of departure.
For breakfast I can recommend the fresh pancakes with the unique and incredibly tasty honey!
We loved staying at the Hibiscus Inn and would stay there again anytime.
Kind regards Tim
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hibiscus garden, General Manager at Hibiscus Garden Resort
Responded Feb 20, 2024
Dear A5531QXtimk, We would like to thank you for sharing your experience at Hibiscus Garden Inn. It is always a pleasure to take really good care of our guest. Thank you for your nice comment regarding our place, our service and our food. We hope to see you soon again !! Best Regards
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Puerto Princesa, Philippines23 contributions2 helpful votes
Dear Ma'am,
Warm Greetings from Hibiscus Garden Inn.
If you are really sure about doing the said tour, We would suggest that book it in advance especially during peak season.
Thank you.
Puerto Princesa, Philippines23 contributions2 helpful votes
Hi. You may book the Underground river tour upon arrival at the hotel. Though advance booking is an advantage since there are instances that permits are no longer available on certain dates due to big group bookings. You may contact Hibiscus Garden Inn directly through our mobile and website to book. Thank you and see you soon!
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