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BEST WESTERN Plus The Ivywall Hotel

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Traveler (237)
Room & Suite (28)
Dining (17)
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Overview
  • Excellent56%
  • Very good29%
  • Average11%
  • Poor2%
  • Terrible2%
Travelers talk about
“ivy wall”(18 reviews)
“breakfast buffet”(17 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (358)
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295 results
Traveler rating
164
79
34
9
9
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Time of year
LanguageEnglish
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164
79
34
9
9
Show reviews that mention
All reviewsivy wallbreakfast buffetan excellent hotelmodern hotelel nidokey cardpopular restaurantpool barnear airportthe hotel is conveniently locatedfree shuttle to the airportthird floorupon checkwalking distancerestaurants and shopsrooms are spaciouscost pesos
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1 - 5 of 295 reviews
Reviewed 1 week ago

This is a very modern comfortable hotel in a good location. The SM mall is just a short trike ride away. The breakfast was just average. super friendly and helpful staff. I would definitely stay in this hotel again.More

2  Thank Rick W
Management response:Responded 1 week ago

Dear Mr Rick W, It was a great pleasure having you at Best Western Plus The Ivywall Hotel, Palawan. Thank you for your lovely review sharing positive notes on all elements of your experiences. We are particularly pleased that our friendly and helpful service was...More

Hotel's Favorite
Reviewed October 18, 2017

One of the best hotels we've stayed - all of the staff were nice, attends to all your needs and concerns, approachable. Room and bathroom is updated, clean, smells good. Free breakfast is buffet - food choices differs every morning and there's lots. The location...More

2  Thank cyrillota
Management response:Responded October 20, 2017

Dear Cyrillota, Thank you kindly for this wonderful review on Tripadvisor. What an honour it is to be considered as one of the best hotels you have stayed in. We believe that the little things are the difference between a good experience and a memorable...More

Reviewed 1 week ago via mobile

We spent 6 night in Best Western Plus The Ivywall Hotel, the staff are warm and welcoming. It is located at the heart of Puerto Princesa. Less than 15mins from the airport (the hotel provides shuttle that picks up and off drop off guests at...More

1  Thank GKOpiah
Management response:Responded 1 week ago

Dear Guest, It's wonderful reading warm and detailed reviews such as yours. I am beyond thrilled to hear that everything went so well during your stay here at Best Western Plus The Ivywall Hotel, Palawan, from the service you received, to the wonderful location and...More

Reviewed 2 weeks ago via mobile

Great location. Airport shuttle. Nice rooms. (Experienced several power outages due to spotty public electricity) Very helpful staff. Pool underwhelming: Very noisy. Loud music. No view. Small. Breakfast buffet ok not exciting. Would recommend when arriving.More

1  Thank DaveDynamite
Management response:Responded 2 weeks ago

Dear DaveDynamite, Thank you for posting a review of your stay at Best Western Plus The Ivywall Hotel, Palawan. While I am delighted that overall you were pleased with our great location, nice rooms and the service provided by our helpful staff, we are deeply...More

Reviewed 2 weeks ago

Very attentive and courteous staff. Rooms are clean and beds are comfy. The staff responded promptly to our requests. We would like to commend Ms. Fatima Bashma for her impeccable service at the restaurant. Food served at breakfast and dinner were well prepared. Overall, we...More

1  Thank CBR1234
Management response:Responded 2 weeks ago

Dear Guest, Thank you for taking the time to write this sincere review of your recent experience and to share it with the TripAdvisor community. Everything you so graciously mentioned in your review is of the highest reward to all of us here at Best...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Indoor pool
Details
Price range
US$63 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Puerto Princesa
#2 Luxury Hotel in Puerto Princesa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$63 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Puerto Princesa
#2 Luxury Hotel in Puerto Princesa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (237)
Room & Suite (28)
Dining (17)
Pool & Beach (13)
Family and Play Areas (1)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
Anne Marie C
April 14, 2018|
AnswerShow all 2 answers
Response from Vanessa I | Reviewed this property |
The hotel does not have a cellphone number, but only a landline number. Just make sure you call the hotel before your flight to remind them to pick you up.
1
Vote
AlDCastro
September 21, 2017|
Answer
Response from Dylan T | Reviewed this property |
This hotel is very well situated. 2 minutes walk to KaLui and Kinabuch restaurant. KaLui is a must visit. Its also a 5 minute walk to Noki Nocs for the best Halo halo. If by pearl market you are referring to their souvenir... More
2
Votes
arnettjc2002
Hi current & past guests, I would like insight on my current situation. My husband is active-duty US military & he's received strict orders that he's restricted to travel to Palawan due to the heightened terrorism threats in the area, so we are forced to cancel our entire family trip. We have valid, supporting documents to further claim our military obligations. Well, I feel completely ignored & I believe the management at Best Western Ivywall is extremely insensitive to the nature of our circumstances. When I canx, I will be penalized & be forced to pay 100% of the booking fee, so as a no-show, I'll be losing double the amount of &! I've been trying to resolve this since earlier this month; my reservation is not until the end of June. I am well aware of the no-refund policy as I've planned this family trip since January, but in light of the potential terrorism threats & our duty to the US military, it's out of our hands. Especially, with the horror at Manchester, this hotel has been extremely insensitive, inconsiderate, disrespectful & truly only showing their greed & lack of care for both current & potential customers. With them knowing weeks in advance that my family cannot make the reservation, they can still rent out the room! Which is more profit along with me losing it all, plus double. I'm still hoping to resolve this, but just wanted anyone's advice. I even asked for hotel credit. Any thoughts??
June 1, 2017|
Answer
Response from shambles10 | Reviewed this property |
Not sure this response will help. I travelled to Palawan in March this year. This was our second trip to Philippines in 3 years having visited Borocay previously. It is an unusual place but in a good way. The people are very... More
0
Votes
Room Tips
"Further from reception is further from street noise"
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"Best View is on the backside--Ivy Wall"
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"Request a 5th floor room"
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"Seventh floor Super Delux"
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