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BEST WESTERN Plus The Ivywall Hotel

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Rizal Avenue, Puerto Princesa, Palawan Island 5300 Philippines
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Traveler (359)
Dining (40)
Pool & Beach (21)

About

#9 of 109 hotels in Puerto Princesa
Location
Cleanliness
Service
Value
Travelers' Choice
Located in the heart of uptown Puerto Princesa, Best Western Plus The Ivywall Hotel is a modern midscale hotel that provides the perfect base for both business and leisure travelers. Our 120 guest rooms and suites all feature a contemporary Filipino design, plus an array of amenities including free Wi-Fi. Every part of this five-story hotel has been designed to provide sublime stay, with a range of wellness and dining options to help guests unwind and business facilities to meet the needs of professional travelers. Combined with Best Western's world-famous services standards, Best Western Plus The Ivywall Hotel is the ideal choice for your next trip to Puerto Princesa.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Kids club
Free airport transportation
Secured parking
Wifi
Indoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Quiet
Languages Spoken
English, Filipino
488Reviews15Q+A50Room tips
Traveler rating
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Popular mentions
Jane Magallon wrote a review Nov 2020
1 contribution
Ivywall Best Western Plus Resort has super delicious food, the serving is good for like 10persons even if we are only 5. The rooms are clean, ambiance is relaxing and I can really recommend this to all who wants to stay in a place with good food but on a very budget price👌👌👌
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Date of stay: November 2020Trip type: Traveled with friends
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jeszica17 wrote a review Mar 2020
Manila, Philippines1 contribution
Superb! Thanks to Robert, Risa, and Vanessa! And to the guards/doormen who always greet us with warm and very welcoming smile. They truly deserve to be commended! Breakfast is good and comes with wide selections. Room wAs clean and homey. I was delighted that it was arranged as requested. Also, they didn't fail to replenish everyday toiletries and water. The guest services/reception were quick to attend our needs. Location was perfect as it was close to resturants. Overall, it was a great stay!We'd surely come back.
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Review collected in partnership with Best Western
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Nam Keong Y, Cluster General Manager at BEST WESTERN Plus The Ivywall Hotel
Responded 9 Mar 2020
Dear Ms Jeszica, Thank you for taking the time to write this sincere review of your recent experience and to share it with the TripAdvisor community. Everything you so graciously mentioned in your review is of the highest reward to all of us here at Best Western Plus The Ivywall Hotel, Palawan. When we all strive to create exceptional experiences for our guests, reading reviews such as yours gifts all of us with encouragement to be even better tomorrow, while at the same time a sense of pride that we were able to add fond memories of your time spent here. Let me assure you that your kind words are appreciated by all of the staff that hard work to make our guest experiences unforgettable. l will certainly pass on your words of appreciation to Robert, Risa, Vanessa and the security team as I know they will all be happy to hear from you. Until the next time we get to welcome you once again, our warm regards to you and your family. Warm regards, N.K.Yeoh ( Mr ) Cluster General Manager The Ivywall Hotels and Resorts gm@bwplusivywall.com
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Rahim A wrote a review Mar 2020
Iran3 contributions1 helpful vote
i booking this hotel for 3 person 2 adualt and 1 child but when check in charge me 40 dollar this hotel all rooms cannot see out side for this hotel this price is very expencive and you can book halfe this price a better hotel near area
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Date of stay: March 2020Trip type: Traveled with family
1 Helpful vote
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Response from Nam Keong Y, Cluster General Manager at BEST WESTERN Plus The Ivywall Hotel
Responded 11 Mar 2020
Dear Mr Rahim A, Thank you for taking the time to provide feedback on your recent stay with us. All feedback whether it be positive or negative gives my management team and I a greater understanding of where we are doing well; and where improvement may be required. Upon reviewing your records, they revealed that upon your arrival at the hotel, you have requested for an additional bed with breakfast inclusive, to accommodate your 8 year old child, which could have incurred an additional USD 35.00 per night. However, as a good gesture, our Front Desk staff decided not to charge you for the additional bed, and only the additional breakfast was charged, which amounted to approximately USD 14.00. This amount was clearly shown on the invoice presented to you upon your departure, and you gladly paid for it without complaining. Therefore, to accuse our hotel of blatantly charging you an additional US 40.00 is totally baseless. As for the view from room 317 which you occupied, it has a partial forest view, which contradicts your claim that you could not see the outside of the hotel. Perhaps I could offer a small piece of advise to you, - that before you even confirm any future hotel room reservations, you should indicate your preference for rooms with good views, or request for a room change if you have checked into a room which did not meet your view expectations. Please do not hesitate to contact me via email gm@bwplusivywall.com, if you would like to discuss this further. N.K. Yeoh ( Mr ) Cluster General Manager gm@bwplusivywall.com
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RoamingSpoon wrote a review Mar 2020
Dubai, United Arab Emirates56 contributions25 helpful votes
Very close to airport, restaurants and shops. Staff was kind and accommodating. Breakfast was delicious with great options and good quality. I was just kind of disappointed because they charge you for airport transfer (100 php per head). The airport is just a few minutes away from the hotel. Some other hotels were not asking for payment for transfers. The room is big and spacious but not sparkling clean and the AC is not cooling enough. Overall, worth the value and location.
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Date of stay: February 2020
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Response from Nam Keong Y, Cluster General Manager at BEST WESTERN Plus The Ivywall Hotel
Responded 8 Mar 2020
Dear Guest, It was wonderful having you with us during your recent trip to Palawan. I am so glad you had such an enjoyable stay at the Hotel, and were happy with the facilities and recognition you received from our team. I have made note of your comments regarding the Airport Transfer Fee and will be sure to address them with the appropriate team. I truly appreciate you taking time to share them with us. I hope that we will have the pleasure of welcoming you back to Palawan, and more specifically, Best Western Plus The Ivywall Hotel very soon. Best wishes, N.K.Yeoh ( Mr ) Cluster General Manager The Ivywall Hotels and Resorts gm@bwplusivywall.com
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Mr I Tell Yah wrote a review Feb 2020
London, United Kingdom9 contributions
Maybe for Palawan its a top hotel but not in my book. It didn't help I had just come straight from Marco Polo in Manila. For starters, when I booked it said $200 per night security. Got there they said it was a $2000 a night security deposit. Got to the room and it felt stale and stuffy. (Think its that 3 days changing sheets rule) Tried to persevere for a night with air freshener, perfume & aftershave but next morning woke up breathing funny. Asked to change the room. Staff was helpful and friendly, however had to wait a while then when they came to me they offered a room with two single beds. Turned it down. Eventually got a like for like. The rooms were ok but no sound insolation, you can literally hear someone stirring their tea in the next room. House keeping would always be late, sometimes you’ll go out mid afternoon come back and room is not done. The location is nice. People are very friendly and the bike trycycles are very convenient. Nice touch was getting $20” off vouchers for the nearby restaurant, food and entertainment was good but didnt like the cats strolling around. The breakfast was decent although limited choice but good enough. However, some seats you couldn't sit in as it had the air con above blazing out cold air. From someone who has stayed in multiple hotels in Philippines I am sorry to say this was the worst! Needs plenty of improvements!
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Date of stay: January 2020Trip type: Traveled as a couple
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Response from Nam Keong Y, Cluster General Manager at BEST WESTERN Plus The Ivywall Hotel
Responded 11 Feb 2020
Dear Guest, Thank you for taking the time to review your recent stay with us. We are disappointed to hear that your experience with us was less than excellent. We are committed to provide attentive and professional service and want to ensure all our guests have a memorable stay from the moment of arrival, to the time they depart so of course, it is with regret your experience was otherwise. Whilst our service is generally rated positively here on TripAdvisor, your experience clearly demonstrates that we can certainly do much better. I have shared your comments with the relevant Department Heads to see how we might improve our service delivery processes. Thank you again for sharing your thoughts and for staying with us. I hope to welcome you back sometime in the future. Sincerely, N.K.Yeoh ( Mr ) Cluster General Manager The Ivywall Hotels and Resorts gm@bwplusivywall.com
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PRICE RANGE
US$70 - US$148 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesMimaropaPalawan ProvincePalawan IslandPuerto Princesa
NUMBER OF ROOMS
120
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Frequently Asked Questions about BEST WESTERN Plus The Ivywall Hotel
Which popular attractions are close to BEST WESTERN Plus The Ivywall Hotel?
Nearby attractions include Palawan Heritage Center (0.3 km), Stellar Grounds (0.5 km), and Palawan Museum (0.5 km).
What are some of the property amenities at BEST WESTERN Plus The Ivywall Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at BEST WESTERN Plus The Ivywall Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at BEST WESTERN Plus The Ivywall Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at BEST WESTERN Plus The Ivywall Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to BEST WESTERN Plus The Ivywall Hotel?
Conveniently located restaurants include Kalui Restaurant, Kinabuch Grill & Bar, and Reef Hotdogs.
Are there opportunities to exercise at BEST WESTERN Plus The Ivywall Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does BEST WESTERN Plus The Ivywall Hotel have an airport shuttle?
Yes, BEST WESTERN Plus The Ivywall Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at BEST WESTERN Plus The Ivywall Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does BEST WESTERN Plus The Ivywall Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at BEST WESTERN Plus The Ivywall Hotel?
The staff speaks multiple languages, including English and Filipino.